public void AdicionarDadosLigacao(Dictionary<String, String> dadosUsuario)
{
try
{
EnviaMensagemSignalR("ServidorCTI", this.PA + ", " + this.AgentID + ", " + this.PasswordAgentID + ", " + this.Queue);
Genesyslab.Platform.Commons.Collections.KeyValueCollection kvColl = new Genesyslab.Platform.Commons.Collections.KeyValueCollection();
kvColl.Add(dadosUsuario);
Genesyslab.Platform.Voice.Protocols.ConnectionId currentConnId = connIdAnswered;
if (connIdTransfer != null)
currentConnId = connIdTransfer;
RequestAttachUserData raud = RequestAttachUserData.Create(this.PA, currentConnId, kvColl);
pmsTServer[TSERVER_IDENTIFIER].Send(raud);
}
catch (Exception ex)
{
EnviaMensagemSignalR("ServidorCTI-Erro", "AdicionarDadosLigacao(...) - EncaminharPara: " + ex.Message);
}
}
/// <summary>
/// Transfers the chat session.
/// </summary>
/// <param name="interactionId">The interaction identifier.</param>
/// <param name="agentId">The agent identifier.</param>
/// <param name="placeId">The place identifier.</param>
/// <param name="proxyId">The proxy identifier.</param>
/// <param name="queueName">Name of the queue.</param>
/// <returns></returns>
public static Pointel.Interactions.Chat.Core.General.OutputValues TransferChatSession(string interactionId, string agentId, string placeId, int proxyId, string queueName, Genesyslab.Platform.Commons.Collections.KeyValueCollection userData)
{
Pointel.Logger.Core.ILog logger = Pointel.Logger.Core.LogManager.GetLogger(System.Reflection.MethodBase.GetCurrentMethod().DeclaringType, "AID");
Pointel.Interactions.Chat.Core.General.OutputValues output = Pointel.Interactions.Chat.Core.General.OutputValues.GetInstance();
try
{
if (!string.IsNullOrEmpty(placeId) && !string.IsNullOrEmpty(agentId))
{
Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Requests.InteractionManagement.RequestTransfer requestTransfer = Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Requests.InteractionManagement.RequestTransfer.Create();
requestTransfer.Extension = userData;
requestTransfer.InteractionId = interactionId;
requestTransfer.ProxyClientId = proxyId;
requestTransfer.PlaceId = placeId;
requestTransfer.AgentId = agentId;
if (Pointel.Interactions.Chat.Core.Util.Settings.IxnServerProtocol != null && Pointel.Interactions.Chat.Core.Util.Settings.IxnServerProtocol.State == Genesyslab.Platform.Commons.Protocols.ChannelState.Opened)
{
Genesyslab.Platform.Commons.Protocols.IMessage message = Pointel.Interactions.Chat.Core.Util.Settings.IxnServerProtocol.Request(requestTransfer);
if (message != null)
{
switch (message.Id)
{
case Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Events.EventAck.MessageId:
Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Events.EventAck eventack = (Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Events.EventAck)message;
logger.Info("------------TransferChatSession-------------");
logger.Info("InteractionId :" + interactionId);
logger.Info("ProxyClientId :" + proxyId);
logger.Info("AgentId :" + agentId);
logger.Info("PlaceId :" + placeId);
logger.Info("--------------------------------------------");
logger.Trace(eventack.ToString());
output.MessageCode = "200";
output.Message = "Transfer Chat Session Successful";
break;
case Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Events.EventError.MessageId:
Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Events.EventError eventError = (Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Events.EventError)message;
string LoginErrorCode = Convert.ToString(eventError.ErrorCode);
string LoginErrorDescription = Convert.ToString(eventError.ErrorDescription);
logger.Info("------------TransferChatSession-------------");
logger.Error(LoginErrorCode + ":" + LoginErrorDescription);
logger.Info("--------------------------------------------");
logger.Trace(eventError.ToString());
output.MessageCode = "2001";
output.Message = LoginErrorDescription;
break;
}
}
}
else
{
logger.Warn("TransferChatSession() : Interaction Server protocol is Null..");
}
}
else if (!string.IsNullOrEmpty(queueName))
{
Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Requests.InteractionManagement.RequestChangeProperties requestChangeProperties = Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Requests.InteractionManagement.RequestChangeProperties.Create();
Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Requests.InteractionManagement.RequestPlaceInQueue requestPlaceInQueue = Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Requests.InteractionManagement.RequestPlaceInQueue.Create();
Genesyslab.Platform.Commons.Collections.KeyValueCollection attachData = new Genesyslab.Platform.Commons.Collections.KeyValueCollection();
attachData.Add("ChatSkills", queueName);
requestChangeProperties.ChangedProperties = attachData;
requestChangeProperties.InteractionId = interactionId;
requestChangeProperties.ProxyClientId = proxyId;
requestPlaceInQueue.InteractionId = interactionId;
requestPlaceInQueue.Queue = queueName;
requestPlaceInQueue.ProxyClientId = proxyId;
requestPlaceInQueue.AddedProperties = attachData;
if (Pointel.Interactions.Chat.Core.Util.Settings.IxnServerProtocol != null && Pointel.Interactions.Chat.Core.Util.Settings.IxnServerProtocol.State == Genesyslab.Platform.Commons.Protocols.ChannelState.Opened)
{
Genesyslab.Platform.Commons.Protocols.IMessage message = Pointel.Interactions.Chat.Core.Util.Settings.IxnServerProtocol.Request(requestPlaceInQueue);
if (message != null)
{
switch (message.Id)
{
case Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Events.EventAck.MessageId:
Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Events.EventAck eventAck = (Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Events.EventAck)message;
logger.Info("------------Chat Transfer Interaction By Queue-------------");
logger.Info("InteractionId :" + interactionId);
logger.Info("ProxyClientId :" + proxyId);
logger.Info("QueueName :" + queueName);
logger.Info("----------------------------------------------------------");
logger.Trace(eventAck.ToString());
output.MessageCode = "200";
output.Message = "Chat Transfer interaction Successful";
break;
case Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Events.EventError.MessageId:
Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Events.EventError eventError = (Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Events.EventError)message;
logger.Info("------------Error on Chat Transfer Interaction By Queue-------------");
logger.Info("InteractionId :" + interactionId);
logger.Info("ProxyClientId :" + proxyId);
logger.Info("QueueName :" + queueName);
logger.Info("-------------------------------------------------------------------");
logger.Trace(eventError.ToString());
output.MessageCode = "2001";
output.Message = Convert.ToString(eventError.ErrorDescription);
logger.Error("Error occurred while chat transferring interaction : " + Convert.ToString(eventError.ErrorDescription));
break;
}
}
else
{
output.MessageCode = "2001";
output.Message = "Chat Transfer Interaction UnSuccessful";
}
logger.Info("------------TransferChatSession-------------");
logger.Info("InteractionId :" + interactionId);
logger.Info("ProxyClientId :" + proxyId);
logger.Info("QueueName :" + queueName);
logger.Info("--------------------------------------------");
logger.Info(requestChangeProperties.ToString());
logger.Info(requestPlaceInQueue.ToString());
}
else
{
logger.Warn("TransferChatSession() : Interaction Server protocol is Null..");
}
}
}
catch (Exception generalException)
{
logger.Error("Error occurred while Transfer Chat Session request " + generalException.ToString());
output.MessageCode = "2001";
output.Message = generalException.Message;
}
return(output);
}
public static Pointel.Softphone.Voice.Common.OutputValues AgentNotReady(string reason, string code, bool isSolicited)
{
var logger = Pointel.Logger.Core.LogManager.GetLogger(System.Reflection.MethodBase.GetCurrentMethod().DeclaringType, "AID");
var output = Pointel.Softphone.Voice.Common.OutputValues.GetInstance();
try
{
var requestAgentNotReady = Genesyslab.Platform.Voice.Protocols.TServer.Requests.Agent.RequestAgentNotReady.Create(Settings.GetInstance().ACDPosition, Settings.GetInstance().WorkMode);
var ReasonCode = new Genesyslab.Platform.Commons.Collections.KeyValueCollection();
//Code Added to check whether send configurable reason key and code/default key and code to tserver
//27.09.2013 V.Palaniappan
if (!string.IsNullOrEmpty(Settings.GetInstance().NotReadyKey))
{
ReasonCode.Add(Settings.GetInstance().NotReadyKey, reason);
}
if (!string.IsNullOrEmpty(Settings.GetInstance().NotReadyCodeKey))
{
ReasonCode.Add(Settings.GetInstance().NotReadyCodeKey, code);
}
if (string.IsNullOrEmpty(Settings.GetInstance().NotReadyKey) && string.IsNullOrEmpty(Settings.GetInstance().NotReadyCodeKey))
{
ReasonCode.Add("Name", reason);
ReasonCode.Add("Code", code);
}
if (string.IsNullOrEmpty(reason) && string.IsNullOrEmpty(code))
{
ReasonCode = null;
}
//End
if (string.Compare(Settings.GetInstance().NotReadyRequest.ToLower(), "extensions", true) == 0)
{
requestAgentNotReady.Extensions = ReasonCode;
}
else
{
requestAgentNotReady.Reasons = ReasonCode;
}
//Code Added - To resolve agent not ready issue in client box
//11.10.2013 V.Palaniappan
if (Settings.GetInstance().QueueName.ToLower() != "optional" && Settings.GetInstance().QueueName.ToLower() != "none")
{
requestAgentNotReady.ThisQueue = Settings.GetInstance().QueueName;
}
logger.Info("---------------AgentNotReady------------------");
logger.Info("ThisDN:" + Settings.GetInstance().ACDPosition);
logger.Info("Reason:" + reason);
logger.Info("Reasoncode:" + code);
logger.Info("--------------------------------------------");
output.MessageCode = "200";
output.Message = "Not Ready Successful";
//End
if (isSolicited)
{
output.IMessage = Settings.GetInstance().VoiceProtocol.Request(requestAgentNotReady);
}
else
{
Settings.GetInstance().VoiceProtocol.Send(requestAgentNotReady);
}
}
catch (System.Exception commonException)
{
logger.Error("Error occurred while Agent Not Ready " + commonException.ToString());
output.MessageCode = "2001";
output.Message = commonException.Message;
}
return(output);
}
public void ColocarPausa(TiposDePausa tipoPausa)
{
try
{
EnviaMensagemSignalR("ServidorCTI", this.PA + ", " + this.AgentID + ", " + this.PasswordAgentID + ", " + this.Queue);
Genesyslab.Platform.Commons.Collections.KeyValueCollection reasons = new Genesyslab.Platform.Commons.Collections.KeyValueCollection();
reasons.Add(tipoPausa.ToString(), ((int)tipoPausa).ToString());
RequestAgentNotReady rar = RequestAgentNotReady.Create(this.PA, AgentWorkMode.WalkAway, this.Queue, reasons, null);
pmsTServer[TSERVER_IDENTIFIER].Send(rar);
}
catch (Exception ex)
{
EnviaMensagemSignalR("ServidorCTI-Erro", "ColocarPausa(...) - exception: " + ex.Message);
}
}