public static void SetIncidentState(ForumStorage.NodeType nodeType, IncidentBoxDocument incidentBoxDocument, int IncidentId, int ThreadNodeId, ObjectStates state)
{
Issue2.SetStateByEmail(nodeType, incidentBoxDocument, IncidentId, ThreadNodeId, state);
}
/// <summary>
/// Processes the X ibn headers.
/// </summary>
/// <param name="IncidentId">The incident id.</param>
/// <param name="ThreadNodeId">The thread node id.</param>
/// <param name="Msg">The MSG.</param>
/// <returns></returns>
public static bool ProcessXIbnHeaders(int IncidentId, int ThreadNodeId, Pop3Message Msg)
{
bool bRetVal = true;
ForumStorage.NodeType nodeType = ForumStorage.NodeType.Internal;
ForumThreadNodeSettingCollection settings = new ForumThreadNodeSettingCollection(ThreadNodeId);
if (settings.Contains(ForumThreadNodeSetting.Incoming))
{
nodeType = ForumStorage.NodeType.Incoming;
}
else if (settings.Contains(ForumThreadNodeSetting.Outgoing))
{
nodeType = ForumStorage.NodeType.Outgoing;
}
bool bSetIncidentState = false;
ObjectStates cmdObjectStates = ObjectStates.Active;
int newResponsibleId = 0;
foreach (string HeaderName in Msg.Headers.AllKeys)
{
string UpHeaderName = HeaderName.ToUpper();
if (UpHeaderName.StartsWith("X-IBN-"))
{
switch (UpHeaderName)
{
case "X-IBN-STATE":
if (Msg.Headers[HeaderName].Trim() != "0")
{
cmdObjectStates = (ObjectStates)Enum.Parse(typeof(ObjectStates), Msg.Headers[HeaderName]);
if (cmdObjectStates >= ObjectStates.Upcoming &&
cmdObjectStates <= ObjectStates.OnCheck)
{
bSetIncidentState = true;
}
else
{
// OZ: Wrong Object State
cmdObjectStates = ObjectStates.Active;
}
}
break;
case "X-IBN-PRIVATEMSG":
if (Msg.Headers[HeaderName].Trim() != "0")
{
XIbnHeaderCommand.SetPrivateStatus(ThreadNodeId);
nodeType = ForumStorage.NodeType.Internal;
bRetVal = false;
}
break;
case "X-IBN-RESOLUTION":
if (Msg.Headers[HeaderName].Trim() != "0")
{
XIbnHeaderCommand.SetResolutionStatus(ThreadNodeId);
}
break;
case "X-IBN-WORKAROUND":
if (Msg.Headers[HeaderName].Trim() != "0")
{
XIbnHeaderCommand.SetWorkaroundStatus(ThreadNodeId);
}
break;
case "X-IBN-RESPONSIBLE":
if (Msg.Headers[HeaderName].Trim() != "0")
{
newResponsibleId = int.Parse(Msg.Headers[HeaderName]);
}
break;
default:
XIbnHeaderCommand.Unknown(IncidentId, Msg.Headers[HeaderName]);
break;
}
}
}
// Set Default IBN Object State
if (!bSetIncidentState)
{
if (nodeType == ForumStorage.NodeType.Incoming)
{
IncidentBoxDocument document = IncidentBoxDocument.Load(Incident.GetIncidentBox(IncidentId));
switch (document.EMailRouterBlock.IncomingEMailAction)
{
case ExternalEMailActionType.None:
break;
case ExternalEMailActionType.SetReOpenState:
XIbnHeaderCommand.SetIncidentState(nodeType, document, IncidentId, ThreadNodeId, ObjectStates.ReOpen);
break;
}
}
else if (nodeType == ForumStorage.NodeType.Outgoing)
{
IncidentBoxDocument document = IncidentBoxDocument.Load(Incident.GetIncidentBox(IncidentId));
switch (document.EMailRouterBlock.OutgoingEMailAction)
{
case InternalEMailActionType.None:
break;
case InternalEMailActionType.SendToCheck:
XIbnHeaderCommand.SetIncidentState(nodeType, document, IncidentId, ThreadNodeId, ObjectStates.OnCheck);
break;
case InternalEMailActionType.SetCompletedState:
XIbnHeaderCommand.SetIncidentState(nodeType, document, IncidentId, ThreadNodeId, ObjectStates.Completed);
break;
case InternalEMailActionType.SetSuspendState:
XIbnHeaderCommand.SetIncidentState(nodeType, document, IncidentId, ThreadNodeId, ObjectStates.Suspended);
break;
}
}
}
else
{
IncidentBoxDocument document = IncidentBoxDocument.Load(Incident.GetIncidentBox(IncidentId));
XIbnHeaderCommand.SetIncidentState(nodeType, document, IncidentId, ThreadNodeId, cmdObjectStates);
}
// OZ: 2008-11-24 ChangeResponsible, -1 = NotSet, -2 = Group
if (newResponsibleId != 0)
{
XIbnHeaderCommand.ChangeResponsible(IncidentId, newResponsibleId);
}
return(bRetVal);
}
