private void ResetControls()
{
int intCounter;
int intNumberOfRecords;
bool blnFatalError = false;
try
{
txtEnterLastName.Text = "";
txtProblemNotes.Text = "";
cboSelectEmployee.Items.Clear();
cboProblemType.Items.Clear();
cboSelectOffice.Items.Clear();
//loading the warehouses
TheFindWarehousesDataSet = TheEmployeeClass.FindWarehouses();
cboSelectOffice.Items.Add("Select Office");
intNumberOfRecords = TheFindWarehousesDataSet.FindWarehouses.Rows.Count - 1;
for (intCounter = 0; intCounter <= intNumberOfRecords; intCounter++)
{
cboSelectOffice.Items.Add(TheFindWarehousesDataSet.FindWarehouses[intCounter].FirstName);
}
cboSelectOffice.SelectedIndex = 0;
cboProblemType.Items.Add("Select Problem Type");
TheFindSortedHelpDeskProblemTypeDataSet = TheHelpDeskClass.FindSortedHelpDeskProblemType();
intNumberOfRecords = TheFindSortedHelpDeskProblemTypeDataSet.FindSortedHelpDeskProblemType.Rows.Count - 1;
for (intCounter = 0; intCounter <= intNumberOfRecords; intCounter++)
{
cboProblemType.Items.Add(TheFindSortedHelpDeskProblemTypeDataSet.FindSortedHelpDeskProblemType[intCounter].ProblemType);
}
cboProblemType.SelectedIndex = 0;
gstrComputerName = System.Environment.MachineName.ToUpper();
gstrUserName = System.Environment.UserName.ToUpper();
gstrIPAddress = System.Net.Dns.GetHostEntry(System.Net.Dns.GetHostName()).AddressList.GetValue(0).ToString();
cboSelectEmployee.Items.Add("Select Employee");
cboSelectEmployee.SelectedIndex = 0;
blnFatalError = TheEmployeeDateEntryClass.InsertIntoEmployeeDateEntry(MainWindow.TheVerifyLogonDataSet.VerifyLogon[0].EmployeeID, "New Blue Jay ERP // IT Create Help Desk Ticket");
if (blnFatalError == true)
{
throw new Exception();
}
}
catch (Exception Ex)
{
TheEventLogClass.InsertEventLogEntry(DateTime.Now, "Blue Jay Help Desk // Main Window // Window Loaded " + Ex.Message);
TheMessagesClass.ErrorMessage(Ex.ToString());
}
}
public FindSortedHelpDeskProblemTypeDataSet FindSortedHelpDeskProblemType()
{
try
{
aFindSortedHelpDeskProblemTypeDataSet = new FindSortedHelpDeskProblemTypeDataSet();
aFindSortedHelpDeskProblemTypeTableAdpater = new FindSortedHelpDeskProblemTypeDataSetTableAdapters.FindSortedHelpDeskProblemTypeTableAdapter();
aFindSortedHelpDeskProblemTypeTableAdpater.Fill(aFindSortedHelpDeskProblemTypeDataSet.FindSortedHelpDeskProblemType);
}
catch (Exception Ex)
{
TheEventLogClass.InsertEventLogEntry(DateTime.Now, "Help Desk Class // Find Sorted Help Desk Problem Type " + Ex.Message);
}
return(aFindSortedHelpDeskProblemTypeDataSet);
}
private void Window_Loaded(object sender, RoutedEventArgs e)
{
int intCounter;
int intNumberOfRecords;
int intSelectedIndex = 0;
string strOffice = "";
try
{
//loading the warehouses
TheFindWarehousesDataSet = TheEmployeeClass.FindWarehouses();
cboOffice.Items.Add("Select Office");
intNumberOfRecords = TheFindWarehousesDataSet.FindWarehouses.Rows.Count - 1;
for (intCounter = 0; intCounter <= intNumberOfRecords; intCounter++)
{
cboOffice.Items.Add(TheFindWarehousesDataSet.FindWarehouses[intCounter].FirstName);
}
cboOffice.SelectedIndex = 0;
cboProblemType.Items.Add("Select Problem Type");
TheFindSortedHelpDeskProblemTypeDataSet = TheHelpDeskClass.FindSortedHelpDeskProblemType();
intNumberOfRecords = TheFindSortedHelpDeskProblemTypeDataSet.FindSortedHelpDeskProblemType.Rows.Count - 1;
for (intCounter = 0; intCounter <= intNumberOfRecords; intCounter++)
{
cboProblemType.Items.Add(TheFindSortedHelpDeskProblemTypeDataSet.FindSortedHelpDeskProblemType[intCounter].ProblemType);
}
cboProblemType.SelectedIndex = 0;
gstrComputerName = System.Environment.MachineName.ToUpper();
gstrUserName = System.Environment.UserName.ToUpper();
gstrIPAddress = System.Net.Dns.GetHostEntry(System.Net.Dns.GetHostName()).AddressList.GetValue(0).ToString();
if (gstrIPAddress.Contains(".0."))
{
strOffice = "CLEVELAND";
}
else if (gstrIPAddress.Contains(".11."))
{
strOffice = "CBUS-GROVEPORT";
}
else if (gstrIPAddress.Contains(".31."))
{
strOffice = "NASHVILLE";
}
else if (gstrIPAddress.Contains(".41."))
{
strOffice = "MILWUKEE";
}
else if (gstrIPAddress.Contains(".51."))
{
strOffice = "TOLEDO";
}
else if (gstrIPAddress.Contains(".61."))
{
strOffice = "YOUNGSTOWN";
}
intNumberOfRecords = cboOffice.Items.Count - 1;
for (intCounter = 0; intCounter <= intNumberOfRecords; intCounter++)
{
cboOffice.SelectedIndex = intCounter;
if (cboOffice.SelectedItem.ToString() == strOffice)
{
intSelectedIndex = cboOffice.SelectedIndex;
}
}
cboOffice.SelectedIndex = intSelectedIndex;
}
catch (Exception Ex)
{
TheEventLogClass.InsertEventLogEntry(DateTime.Now, "Blue Jay Help Desk // Main Window // Window Loaded " + Ex.Message);
TheMessagesClass.ErrorMessage(Ex.ToString());
}
}
private void ResetControls()
{
//setting variable
int intCounter;
int intNumberOfRecords;
string strFullName;
try
{
txtComputerName.Text = "";
txtCurrentUpdte.Text = "";
txtExtension.Text = "";
txtTicketUpdates.Text = "";
TheFindOpenHelpDeskTicketsDataSet = TheHelpDeskClass.FindOpenHelpDeskTickets();
TheOpenHelpDeskTicketsDataSet.openhelpdesktickets.Rows.Clear();
intNumberOfRecords = TheFindOpenHelpDeskTicketsAssignedDataSet.FindOpenHelpDeskTicketsAssgined.Rows.Count;
for (intCounter = 0; intCounter < intNumberOfRecords; intCounter++)
{
OpenHelpDeskTicketsDataSet.openhelpdeskticketsRow NewTicketRow = TheOpenHelpDeskTicketsDataSet.openhelpdesktickets.NewopenhelpdeskticketsRow();
NewTicketRow.FirstName = TheFindOpenHelpDeskTicketsAssignedDataSet.FindOpenHelpDeskTicketsAssgined[intCounter].FirstName;
NewTicketRow.LastName = TheFindOpenHelpDeskTicketsAssignedDataSet.FindOpenHelpDeskTicketsAssgined[intCounter].LastName;
NewTicketRow.ReportedProblem = TheFindOpenHelpDeskTicketsAssignedDataSet.FindOpenHelpDeskTicketsAssgined[intCounter].ReportedProblem;
NewTicketRow.TicketDate = TheFindOpenHelpDeskTicketsAssignedDataSet.FindOpenHelpDeskTicketsAssgined[intCounter].TicketDate;
NewTicketRow.TicketID = TheFindOpenHelpDeskTicketsAssignedDataSet.FindOpenHelpDeskTicketsAssgined[intCounter].TicketID;
TheOpenHelpDeskTicketsDataSet.openhelpdesktickets.Rows.Add(NewTicketRow);
}
dgrOpenTickets.ItemsSource = TheFindOpenHelpDeskTicketsDataSet.FindOpenHelpDeskTickets;
TheFindSortedHelpDeskProblemTypeDataSet = TheHelpDeskClass.FindSortedHelpDeskProblemType();
intNumberOfRecords = TheFindSortedHelpDeskProblemTypeDataSet.FindSortedHelpDeskProblemType.Rows.Count;
cboProblemType.Items.Clear();
cboProblemType.Items.Add("Select Problem Type");
for (intCounter = 0; intCounter < intNumberOfRecords; intCounter++)
{
cboProblemType.Items.Add(TheFindSortedHelpDeskProblemTypeDataSet.FindSortedHelpDeskProblemType[intCounter].ProblemType);
}
cboProblemType.SelectedIndex = 0;
cboTicketStatus.Items.Clear();
cboTicketStatus.Items.Add("Select Status");
cboTicketStatus.Items.Add("OPEN");
cboTicketStatus.Items.Add("IN PROCESS");
cboTicketStatus.Items.Add("WAITING ON USER");
cboTicketStatus.Items.Add("WAITING ON PARTS");
cboTicketStatus.Items.Add("CLOSED");
cboTicketStatus.SelectedIndex = 0;
TheFindEmployeeByDepartmentDataSet = TheEmployeeClass.FindEmployeeByDepartment("INFORMATION TECHNOLOGY");
cboSelectEmployee.Items.Clear();
cboSelectEmployee.Items.Add("Select Employee");
intNumberOfRecords = TheFindEmployeeByDepartmentDataSet.FindEmployeeByDepartment.Rows.Count;
for (intCounter = 0; intCounter < intNumberOfRecords; intCounter++)
{
strFullName = TheFindEmployeeByDepartmentDataSet.FindEmployeeByDepartment[intCounter].FirstName + " ";
strFullName += TheFindEmployeeByDepartmentDataSet.FindEmployeeByDepartment[intCounter].LastName;
cboSelectEmployee.Items.Add(strFullName);
}
cboSelectEmployee.SelectedIndex = 0;
TheEmployeeDateEntryClass.InsertIntoEmployeeDateEntry(MainWindow.TheVerifyLogonDataSet.VerifyLogon[0].EmployeeID, "New Blue Jay ERP // Update Help Desk Tickets");
}
catch (Exception Ex)
{
TheEventLogClass.InsertEventLogEntry(DateTime.Now, "New Blue Jay ERP // Update Help Desk Tickets // Reset Controls " + Ex.Message);
TheMessagesClass.ErrorMessage(Ex.ToString());
}
}
