private static void CreateWorkItemsFromTemplate(ManagementPackObjectTemplate templateWorkItem)
{
try
{
Console.WriteLine("Creating work item...");
EnterpriseManagementObjectProjection emopIncident = new EnterpriseManagementObjectProjection(emg, templateWorkItem);
emopIncident.Commit();
if (dtWorkItemCreateLast != DateTime.MinValue)
{
TimeSpan tsWorkItemCreateInterval = DateTime.Now - dtWorkItemCreateLast;
pcWorkItemCreateInterval.RawValue = (long)tsWorkItemCreateInterval.TotalSeconds;
Console.WriteLine("WI Create Interval: " + tsWorkItemCreateInterval.TotalSeconds);
Console.WriteLine("Target WI Interval: " + dRateInSeconds);
}
if (dtWorkItemCreateLast != null)
{
}
dtWorkItemCreateLast = DateTime.Now;
}
catch (Exception e)
{
Console.WriteLine(e.Message);
Console.WriteLine(e.InnerException.Message);
}
}
//Add action log relationship to passed emo
private bool AddActionLogEntry(
EnterpriseManagementGroup emg,
EnterpriseManagementObject emoIncident,
string strTitle,
string strDescription
)
{
try
{
//Get the System.WorkItem.Library mp
ManagementPack mpWorkItemLibrary = emg.ManagementPacks.GetManagementPack(new Guid("405D5590-B45F-1C97-024F-24338290453E"));
//Get the actionlog class
ManagementPackClass typeActionLog =
emg.EntityTypes.GetClass("System.WorkItem.TroubleTicket.ActionLog", mpWorkItemLibrary);
//Create a new action log entry
CreatableEnterpriseManagementObject objectActionLog =
new CreatableEnterpriseManagementObject(emg, typeActionLog);
//Setup the action log entry
objectActionLog[typeActionLog, "Id"].Value = Guid.NewGuid().ToString();
objectActionLog[typeActionLog, "Description"].Value = strDescription + "\n";
objectActionLog[typeActionLog, "Title"].Value = strTitle;
objectActionLog[typeActionLog, "EnteredBy"].Value = UserPrincipal.Current.DisplayName;
objectActionLog[typeActionLog, "EnteredDate"].Value = DateTime.Now.ToUniversalTime();
//Get the enumeration and relationship for the actionlog entry
ManagementPackEnumeration enumActionLog =
mpWorkItemLibrary.GetEnumerations().GetItem("System.WorkItem.ActionLogEnum.TaskExecuted");
objectActionLog[typeActionLog, "ActionType"].Value = enumActionLog;
ManagementPackRelationship relActionLog =
emg.EntityTypes.GetRelationshipClass("System.WorkItem.TroubleTicketHasActionLog", mpWorkItemLibrary);
//Get the projection for the incident from the emo
EnterpriseManagementObjectProjection emopIncident = new EnterpriseManagementObjectProjection(emoIncident);
//Add relationship and save
emopIncident.Add(objectActionLog, relActionLog.Target);
emopIncident.Commit();
return(true);
}
catch
{
return(false);
}
}
protected override void ProcessRecord()
{
try
{
ManagementPackClass clsIncident = SMHelpers.GetManagementPackClass(ClassTypes.System_WorkItem_Incident, SMHelpers.GetManagementPack(ManagementPacks.System_WorkItem_Incident_Library, _mg), _mg);
EnterpriseManagementObjectProjection incidentProjection = new EnterpriseManagementObjectProjection(_mg, clsIncident);
WriteVerbose("Setting basic properties");
incidentProjection.Object[clsIncident, "Id"].Value = incidentPrefix;
incidentProjection.Object[clsIncident, "Title"].Value = this.Title;
if (CreatedDate != null)
{
incidentProjection.Object[clsIncident, "CreatedDate"].Value = this.CreatedDate;
}
SMHelpers.UpdateIncident(_mg, clsIncident, incidentProjection,
this.Impact, this.Urgency, this.Status, this.Classification, this.Source, this.SupportGroup, null, null, this.Description, null);
if (AffectedCIs != null)
{
WriteVerbose("Adding affected CIs");
foreach (var item in AffectedCIs)
{
WriteVerbose(string.Format("Adding {0} as affected configuration item.", item.Object.DisplayName));
SMHelpers.AddAffectedCI(incidentProjection, item.Object, _mg);
}
}
if (AffectedUser != null)
{
WriteVerbose(string.Format("Adding {0} as affected configuration item.", AffectedUser));
SMHelpers.AddAffectedUser(incidentProjection, this.AffectedUser, _mg);
}
// a bulk operation
// do in batches of toCommit (set above)
if (Bulk)
{
toCommit++;
idd.Add(incidentProjection);
if (toCommit >= batchSize)
{
idd.Commit(_mg);
idd = new IncrementalDiscoveryData();
toCommit = 0;
}
}
else
{
incidentProjection.Commit();
}
if (PassThru)
{
//Pass the new object to the pipeline
WriteObject(incidentProjection);
}
}
catch (Exception ex)
{
WriteError(new ErrorRecord(ex, "NewIncident", ErrorCategory.InvalidOperation, Title));
}
}
//Modified from Anton Gritsenko/Rob Ford on TechNet
//https://social.technet.microsoft.com/Forums/WINDOWS/en-US/1f06e71c-00f4-4cf7-9f7e-a9a78b4b907c/creating-action-log-entry-for-incident-via-sdk-in-c?forum=customization
//Follows similiar SMLets Exchange Connector logic
//https://github.com/AdhocAdam/smletsexchangeconnector/blob/5e488ed24ff9467e0a8691df56cc993eabfb9c7c/smletsExchangeConnector.ps1#L1876
public String AddToActionLog(EnterpriseManagementGroup emg, EnterpriseManagementObject WorkItem, string Comment, string User, string CommentType)
{
try
{
//Get the System.WorkItem.Library mp
ManagementPack mpWorkItemLibrary = emg.ManagementPacks.GetManagementPack(new Guid("405D5590-B45F-1C97-024F-24338290453E"));
//Get the Action Log class, only 1 of 2 could be incoming - User Comments or Analyst Comments
/*
* ManagementPackClass CommentLogType = emg.EntityTypes.GetClass("System.WorkItem.TroubleTicket.AnalystCommentLog", mpWorkItemLibrary); //UserCommentLog
* ManagementPackClass UserCommentLog = emg.EntityTypes.GetClass("System.WorkItem.TroubleTicket.UserCommentLog", mpWorkItemLibrary); //AnalystComments
*/
string commentClassName = "System.WorkItem.TroubleTicket." + CommentType;
ManagementPackClass CommentLogType = emg.EntityTypes.GetClass(commentClassName, mpWorkItemLibrary);
//Create a new action log entry
CreatableEnterpriseManagementObject objectActionLog = new CreatableEnterpriseManagementObject(emg, CommentLogType);
//Check description
Comment += "\n";
if (Comment.Length > 4000)
{
Comment = Comment.Substring(0, 4000);
}
//Setup the action log entry
Guid NewCommentGuid = Guid.NewGuid();
objectActionLog[CommentLogType, "Id"].Value = NewCommentGuid.ToString();
objectActionLog[CommentLogType, "DisplayName"].Value = NewCommentGuid.ToString();
objectActionLog[CommentLogType, "Comment"].Value = Comment;
objectActionLog[CommentLogType, "EnteredBy"].Value = "Azure Translate/" + User;
objectActionLog[CommentLogType, "EnteredDate"].Value = DateTime.Now.ToUniversalTime();
//Get the enumeration and relationship
ManagementPackRelationship wiActionLogRel = emg.EntityTypes.GetRelationshipClass("System.WorkItemHasCommentLog", mpWorkItemLibrary);
ManagementPackRelationship userActionLogRel = emg.EntityTypes.GetRelationshipClass("System.WorkItem.TroubleTicketHasUserComment", mpWorkItemLibrary);
ManagementPackRelationship analystActionLogRel = emg.EntityTypes.GetRelationshipClass("System.WorkItem.TroubleTicketHasAnalystComment", mpWorkItemLibrary);
//Get the projection for the incident
EnterpriseManagementObjectProjection emopWorkItem = new EnterpriseManagementObjectProjection(WorkItem);
//Add the comment and save
ManagementPackRelationship WorkItemActionLogRelationship = null;
switch (CommentType)
{
case "UserCommentLog":
{ WorkItemActionLogRelationship = userActionLogRel; }
break;
case "AnalystCommentLog":
{ WorkItemActionLogRelationship = analystActionLogRel;
objectActionLog[CommentLogType, "IsPrivate"].Value = false; }
break;
}
//change the relationship if the work item is a Service Request
if (WorkItem.LeastDerivedNonAbstractManagementPackClassId.ToString() == "04b69835-6343-4de2-4b19-6be08c612989")
{
WorkItemActionLogRelationship = wiActionLogRel;
}
//write the new comment into the Action Log
emopWorkItem.Add(objectActionLog, WorkItemActionLogRelationship.Target);
emopWorkItem.Commit();
//return the new Comment Guid to notify on
return(objectActionLog.Id.ToString());
}
catch
{
return(null);
}
}
public String Copy()
{
string strWorkItemID = null;
#region MPVariables
ManagementPack mpIncidentLibrary = Common.GetManagementPackByName(Constants.strManagementPackIncidentLibrary, this.EMG);
ManagementPackTypeProjection mptpIncident = Common.GetManagementPackTypeProjectionByName(Constants.strTypeProjectionIncident, Constants.strManagementPackIncidentManagementLibrary, this.EMG);
ManagementPackClass mpcIncident = Common.GetManagementPackClassByName(Constants.strClassIncident, Constants.strManagementPackIncidentLibrary, this.EMG);
ManagementPackRelationship mprCreatedByUser = Common.GetManagementPackRelationshipByName(Constants.strRelationshipCreatedByUser, Constants.strManagementPackWorkItemLibrary, this.EMG);
ManagementPackEnumeration mpeIncidentStatusActive = Common.GetManagementPackEnummerationByName(Constants.strEnumerationIncidentStatusActive, Constants.strManagementPackIncidentLibrary, this.EMG);
ManagementPackRelationship mprWorkItemRelatesToWorkItem = Common.GetManagementPackRelationshipByName(Constants.strRelationshipWorkItemRelatesToWorkItem, Constants.strManagementPackWorkItemLibrary, this.EMG);
#endregion
string strIncidentIDPrefix = GetIncidentIDPrefix();
//Create the criteria to get the object by the Work Item ID passed in
String strIncidentByIDCriteria =
String.Format(@"<Criteria xmlns=""http://Microsoft.EnterpriseManagement.Core.Criteria/"">" +
"<Expression>" +
"<SimpleExpression>" +
"<ValueExpressionLeft>" +
"<Property>$Target/Property[Type='System.WorkItem.Incident']/Id$</Property>" +
"</ValueExpressionLeft>" +
"<Operator>Equal</Operator>" +
"<ValueExpressionRight>" +
"<Value>{0}</Value>" +
"</ValueExpressionRight>" +
"</SimpleExpression>" +
"</Expression>" +
"</Criteria>", this.IDToCopy);
ObjectProjectionCriteria opcIncidentByID = new ObjectProjectionCriteria(strIncidentByIDCriteria, mptpIncident, mpIncidentLibrary, this.EMG);
//Get the incident type projection by ID
IObjectProjectionReader <EnterpriseManagementObject> emopIncidents = this.EMG.EntityObjects.GetObjectProjectionReader <EnterpriseManagementObject>(opcIncidentByID, ObjectQueryOptions.Default);
foreach (EnterpriseManagementObjectProjection emopIncident in emopIncidents)
{
//Note: We are using foreach here but there will be only one since we are searching by the work item ID
if (this.PropertiesToExclude.Length == 0)
{
//A list of Properties to exclude was not passed in so we are going to go with a default list.
this.PropertiesToExclude = new string[] {
Constants.strPropertyId,
Constants.strPropertyCreatedDate,
Constants.strPropertyStatus,
Constants.strPropertyTargetResolutionTime,
Constants.strPropertyResolutionCategory,
Constants.strPropertyResolutionDescription,
Constants.strPropertyClosedDate,
Constants.strPropertyDisplayName
};
}
//Copy all the properties (including extended properties, except for those specified
EnterpriseManagementObjectProjection emopNewIncident = Common.CreateNewObjectProjectionFromExistingObjectProjection(emopIncident, mpcIncident, this.PropertiesToExclude, this.EMG);
//Set the ID, DisplayName, Status, and CreatedDate properties
emopNewIncident.Object[mpcIncident, Constants.strPropertyStatus].Value = mpeIncidentStatusActive;
emopNewIncident.Object[mpcIncident, Constants.strPropertyId].Value = String.Format("{0}{1}", strIncidentIDPrefix, "{0}");
emopNewIncident.Object[mpcIncident, Constants.strPropertyCreatedDate].Value = DateTime.Now.ToUniversalTime();
emopNewIncident.Object[mpcIncident, Constants.strPropertyDisplayName].Value = String.Format("{0} - {1}", emopNewIncident.Object[mpcIncident, Constants.strPropertyId].Value, emopNewIncident.Object[mpcIncident, Constants.strPropertyTitle].Value);
if (this.RelationshipAliasesToExclude.Length == 0)
{
//A list of Relationships to exclude was not passed in so we are going to go with a default list.
this.RelationshipAliasesToExclude = new string[] {
Constants.strAliasCreatedByUser,
Constants.strAliasClosedByUser,
Constants.strAliasResolvedByUser,
Constants.strAliasActionLogs,
Constants.strAliasUserComments,
Constants.strAliasAnalystComments,
Constants.strAliasSMTPNotifications,
Constants.strAliasActivities,
Constants.strAliasFileAttachments
};
}
//Copy all the relationships defined in the type projection, except for those specified
Common.CopyRelationships(emopIncident, ref emopNewIncident, mptpIncident, this.RelationshipAliasesToExclude);
//Set CreatedByUser to be the user that is logged in
EnterpriseManagementObject emoCreatedByUser = Common.GetLoggedInUserAsObject(this.EMG);
if (emoCreatedByUser != null)
{
emopNewIncident.Add(emoCreatedByUser, mprCreatedByUser.Target);
}
//Relate the original incident to the new one
emopNewIncident.Add(emopIncident.Object, mprWorkItemRelatesToWorkItem.Target);
//And finally submit...
emopNewIncident.Commit();
strWorkItemID = emopNewIncident.Object[mpcIncident, Constants.strPropertyId].Value.ToString();
}
return(strWorkItemID);
}
