public async Task StartAsync(IDialogContext context)
{
if (context == null)
{
throw new ArgumentNullException(nameof(context));
}
var activity = (IMessageActivity)context.Activity;
EndUserAndAgentConversationMappingState mappingState =
await VsoHelper.GetStateFromVsoGivenAgentConversationId(activity.Conversation.Id);
if (ActivityHelper.HasAttachment(activity))
{
await context.PostWithRetryAsync(
$"Sending file attachments to user is not supported. " +
$"Please send it via SharePoint > Share > Email. Email is in VSO ticket");
}
else
{
await ActivityHelper.SendMessageToUserEx((IMessageActivity)context.Activity,
mappingState.EndUserName,
mappingState.EndUserId,
activity.Text.Replace(DialogMatches.ReplyToUser + " ", ""),
mappingState.VsoId);
}
await OnlineStatus.SetMemberActive(
context.Activity.From.Name,
context.Activity.From.Id,
OnlineStatus.AgentMemberType);
context.Done <object>(null);
}
private async Task OnDeadlineSelected(IDialogContext context, IAwaitable<IEnumerable<DateTime>> result)
{
try
{
// "result" contains the date (or array of dates) returned from the prompt
IEnumerable<DateTime> momentOrRange = await result;
var deadline = momentOrRange.First(); // DeadlinePrompt.MomentOrRangeToString(momentOrRange);
// Store date
context.ConversationData.SetValue("deadline", deadline);
var description = context.ConversationData.GetValue<string>("description");
string mobilePhone = string.Empty;
string alias = string.Empty;
if (!context.UserData.TryGetValue(UserProfileHelper.UserProfileKey, out UserProfile userProfile))
{
mobilePhone = userProfile.MobilePhone;
alias = userProfile.Alias;
}
var vsoTicketNumber = await VsoHelper.CreateTaskInVso(VsoHelper.VirtualAssistanceTaskType,
context.Activity.From.Name,
description,
ConfigurationManager.AppSettings["AgentToAssignVsoTasksTo"],
deadline,
"",
null,
context.Activity.ChannelId);
MicrosoftAppCredentials.TrustServiceUrl(ActivityHelper.TeamsServiceEndpoint);
AdaptiveCard card = new AdaptiveCard();
card.Body.Add(new AdaptiveTextBlock()
{
Text = $"New Virtual Assistance request from {context.Activity.From.Name}. VSO:{vsoTicketNumber}",
Size = AdaptiveTextSize.Large,
Wrap = true,
Separator = true
});
var summary = new AdaptiveFactSet
{
Facts = new List<AdaptiveFact>
{
new AdaptiveFact("Who", context.Activity.From.Name),
new AdaptiveFact("What", description),
new AdaptiveFact("When", deadline.ToString()),
new AdaptiveFact("Vso", vsoTicketNumber.ToString()),
}
};
card.Body.Add(summary);
using (var connectorClient = await BotConnectorUtility.BuildConnectorClientAsync(ActivityHelper.TeamsServiceEndpoint))
{
var channelInfo = GetHardcodedChannelId();
context.ConversationData.SetValue("VsoId", vsoTicketNumber);
context.ConversationData.SetValue("EndUserConversationId", context.Activity.Conversation.Id);
var conversationResourceResponse = await ConversationHelpers.CreateAgentConversation(channelInfo,
card,
$"New research request from {context.Activity.Recipient.Name}",
connectorClient,
vsoTicketNumber,
context.Activity as IMessageActivity);
EndUserAndAgentConversationMappingState state =
new EndUserAndAgentConversationMappingState(vsoTicketNumber.ToString(),
context.Activity.From.Name,
context.Activity.From.Id,
context.Activity.Conversation.Id,
conversationResourceResponse.Id);
await state.SaveInVso(vsoTicketNumber.ToString());
}
await context.PostWithRetryAsync("Thank you! I have posted following to internal agents. " +
"I will be in touch with you shortly. " +
$"Please use reference #{vsoTicketNumber} for this request in future. " +
$"What: {description}. When: {deadline}.");
context.Done<object>(null);
}
catch (TooManyAttemptsException)
{
await context.PostWithRetryAsync("TooManyAttemptsException. Restarting now...");
}
catch (System.Exception e)
{
WebApiConfig.TelemetryClient.TrackException(e, new Dictionary<string, string>
{
{"dialog", "InternetResearchDialog" },
{"function", "OnDeadlineSelected" }
});
throw;
}
}
private async Task OnConfirmResearchDialog(IDialogContext context, IAwaitable <bool> result)
{
if (result == null)
{
throw new InvalidOperationException((nameof(result)) + Strings.NullException);
}
var sendIt = await result;
if (sendIt)
{
var additionalInfoFromUser = context.ConversationData.GetValue <string>(AdditionalInfoKey);
var description = context.ConversationData.GetValue <string>(DescriptionKey);
var deadline = DateTime.Parse(context.ConversationData.GetValue <string>(DeadlineKey));
var vsoTicketNumber = await VsoHelper.CreateTaskInVso(VsoHelper.ResearchTaskType,
context.Activity.From.Name,
description + Environment.NewLine + additionalInfoFromUser,
ConfigurationManager.AppSettings["AgentToAssignVsoTasksTo"],
deadline,
"",
userProfile,
context.Activity.ChannelId);
context.ConversationData.SetValue(VsoIdKey, vsoTicketNumber);
context.ConversationData.SetValue(EndUserConversationIdKey, context.Activity.Conversation.Id);
try
{
var conversationTitle = $"Web research request from {userProfile} via {context.Activity.ChannelId} due {deadline}";
string agentConversationId = await ConversationHelpers.CreateAgentConversationEx(context,
conversationTitle,
CreateCardForAgent(context,
additionalInfoFromUser,
description,
deadline,
vsoTicketNumber),
userProfile);
EndUserAndAgentConversationMappingState state =
new EndUserAndAgentConversationMappingState(vsoTicketNumber.ToString(),
context.Activity.From.Name,
context.Activity.From.Id,
context.Activity.Conversation.Id,
agentConversationId);
await state.SaveInVso(vsoTicketNumber.ToString());
await context.PostWithRetryAsync("Sure. I have sent your request to a freelancer. " +
$"Please use #{vsoTicketNumber} for referencing this request in future. " +
"At this point, any message you send will be sent directly to the freelancer. They may take time to respond, " +
"or may have clarifying questions which I will relay back to you.");
context.Done <object>(true);
}
catch (System.Exception e)
{
await context.PostWithRetryAsync("Sorry, I ran into an issue while connecting with agent. Please try again later.");
WebApiConfig.TelemetryClient.TrackException(e, new Dictionary <string, string> {
{ "function", "OnConfirmResearchDialog.CreateAgentConversation" }
});
context.Done <object>(false);
}
}
else
{
await context.PostWithRetryAsync("Okay, I have cancelled this request.");
context.Done <object>(false);
}
}
private async Task CreateProject(IDialogContext context)
{
try
{
var description = context.ConversationData.GetValue <string>(DescriptionKey);
var userProfile = context.UserData.GetValue <UserProfile>(UserProfileHelper.UserProfileKey);
var deadline = DateTime.UtcNow.AddHours(_minHoursToCompleteResearch);
var vsoTicketNumber = await VsoHelper.CreateTaskInVso(VsoHelper.ResearchTaskType,
context.Activity.From.Name,
description,
ConfigurationManager.AppSettings["AgentToAssignVsoTasksTo"],
deadline,
"",
userProfile,
context.Activity.ChannelId);
context.ConversationData.SetValue(VsoIdKey, vsoTicketNumber);
context.ConversationData.SetValue(EndUserConversationIdKey, context.Activity.Conversation.Id);
var conversationTitle = $"Web research request from {userProfile} via {context.Activity.ChannelId} due {deadline}";
string agentConversationId = await ConversationHelpers.CreateAgentConversationEx(context,
conversationTitle,
CreateCardForAgent(context,
description,
deadline,
vsoTicketNumber,
userProfile),
userProfile);
EndUserAndAgentConversationMappingState state =
new EndUserAndAgentConversationMappingState(vsoTicketNumber.ToString(),
context.Activity.From.Name,
context.Activity.From.Id,
context.Activity.Conversation.Id,
agentConversationId);
await state.SaveInVso(vsoTicketNumber.ToString());
WebApiConfig.TelemetryClient.TrackEvent("CreateProject", new Dictionary <string, string>()
{
{ "from", context.Activity.From.Name },
{ UserProfileHelper.UserProfileKey, userProfile.ToString() },
{ DescriptionKey, description },
{ "deadline", deadline.ToString() },
{ VsoIdKey, vsoTicketNumber.ToString() },
});
await context.PostWithRetryAsync($"OK, your research project is #{vsoTicketNumber}. " +
$"We'll get to work on this shortly and send you a confirmation email.\n\n\n\n" +
$"In the meantime, feel free to tell me more, like: " +
$"what do you want to do with this info?");
context.Done <object>(true);
}
catch (System.Exception e)
{
try
{
if (context.ConversationData.TryGetValue(VsoIdKey, out string vsoTicketNumber))
{
// close this ticket
await VsoHelper.CloseProject(Convert.ToInt32(vsoTicketNumber));
}
}
catch (System.Exception exception)
{
WebApiConfig.TelemetryClient.TrackException(exception, new Dictionary <string, string>
{
{ "debugNote", "Error closing project during exception received in CreateProject" },
{ "CreateProjectException", e.ToString() },
});
}
await context.PostWithRetryAsync("Sorry, I ran into an issue while connecting with agent. Please try again later.");
WebApiConfig.TelemetryClient.TrackException(e, new Dictionary <string, string> {
{ "function", "OnConfirmResearchDialog.CreateAgentConversation" }
});
context.Done <object>(false);
}
}
