private void BindReipients(EMailRouterIncidentBoxBlock eribb)
{
lblRecipients.Text = "";
lblChangeButton2.Text = "";
string sResps = "";
string sUsers = "";
DataTable dt = new DataTable();
dt.Columns.Add(new DataColumn("PureName", typeof(string)));
dt.Columns.Add(new DataColumn("UserName", typeof(string)));
DataRow dr;
if (eribb.InformationRecipientList != null)
{
foreach (int iUserId in eribb.InformationRecipientList)
{
sUsers += iUserId + "_";
dr = dt.NewRow();
dr["PureName"] = Util.CommonHelper.GetUserStatusPureName(iUserId);
dr["UserName"] = Util.CommonHelper.GetUserStatus(iUserId);
dt.Rows.Add(dr);
}
}
DataView dv = dt.DefaultView;
dv.Sort = "PureName";
foreach (DataRowView drv in dv)
{
sResps += drv["UserName"].ToString() + "<br />";
}
if (sResps.Length == 0)
{
sResps = " ";
}
lblRecipients.Text = String.Format("<span class='text' style='width:180px;'>{0}</span> ",
sResps);
CommandManager cm = CommandManager.GetCurrent(this.Page);
CommandParameters cp = new CommandParameters("MC_HDM_AdminResponsiblePool2");
cp.CommandArguments = new System.Collections.Generic.Dictionary <string, string>();
cp.AddCommandArgument("sUsersKey", sUsers);
string cmd = cm.AddCommand("Incident", "", "IncidentView", cp);
cmd = cmd.Replace("\"", """);
lblChangeButton2.Text = String.Format("<a href=\"javascript:{{{2}}}\"><img align='absmiddle' border='0' src='{0}' /> {1}</a>",
this.Page.ResolveUrl("~/layouts/images/icons/regular.gif"),
LocRM.GetString("tChange"), cmd);
}
void NodeActions_Validate(object Sender, ValidateArgs e)
{
if (e.Node == null)
{
return;
}
UserLightPropertyCollection pc = Security.CurrentUser.Properties;
int iObjTypeId = -1;
int iObjId = -1;
if (HttpContext.Current.Items["ObjectTypeId"] != null)
{
iObjTypeId = (int)HttpContext.Current.Items["ObjectTypeId"];
}
if (HttpContext.Current.Items["ObjectId"] != null)
{
iObjId = (int)HttpContext.Current.Items["ObjectId"];
}
switch (e.CommandUid)
{
#region Reply
case "Reply":
if (e.Node.Type == "email" && e.Node.Attributes.ContainsKey("Incoming") && pc["IncForum_ReplyOutlook"] != "1" && pc["IncForum_ReplyEML"] != "1")
{
e.IsEnabled = true;
e.IsVisible = true;
}
break;
#endregion
#region ReplyOutlook
case "ReplyOutlook":
if (e.Node.Type == "email" && e.Node.Attributes.ContainsKey("Incoming") && pc["IncForum_ReplyOutlook"] == "1")
{
e.IsEnabled = true;
e.IsVisible = true;
}
break;
#endregion
#region ReplyEML
case "ReplyEML":
if (e.Node.Type == "email" && e.Node.Attributes.ContainsKey("Incoming") && pc["IncForum_ReplyEML"] != "1")
{
e.IsEnabled = true;
e.IsVisible = true;
}
break;
#endregion
#region ReSend
case "ReSend":
if (iObjTypeId == (int)ObjectTypes.Issue)
{
if (e.Node.Type == "email")
{
if (e.Node.Attributes.ContainsKey("Incoming"))
{
IncidentBox incidentBox = IncidentBox.Load(Incident.GetIncidentBox(iObjId));
EMailRouterIncidentBoxBlock settings = IncidentBoxDocument.Load(incidentBox.IncidentBoxId).EMailRouterBlock;
if (settings.AllowEMailRouting)
{
e.IsEnabled = true;
e.IsVisible = true;
}
}
}
}
break;
#endregion
#region ReSendOut
case "ReSendOut":
if (iObjTypeId == (int)ObjectTypes.Issue)
{
if (e.Node.Type == "email")
{
if (e.Node.Attributes.ContainsKey("Outgoing"))
{
e.IsEnabled = true;
e.IsVisible = true;
}
}
}
break;
#endregion
#region Resolution
case "Resolution":
if (iObjTypeId == (int)ObjectTypes.Issue)
{
if (!e.Node.Attributes.ContainsKey("Resolution") &&
!e.Node.Attributes.ContainsKey("Question"))
{
e.IsEnabled = true;
e.IsVisible = true;
}
}
break;
#endregion
#region UnResolution
case "UnResolution":
if (iObjTypeId == (int)ObjectTypes.Issue)
{
if (e.Node.Attributes.ContainsKey("Resolution"))
{
e.IsEnabled = true;
e.IsVisible = true;
}
}
break;
#endregion
#region Workaround
case "Workaround":
if (iObjTypeId == (int)ObjectTypes.Issue)
{
if (!e.Node.Attributes.ContainsKey("Workaround") &&
!e.Node.Attributes.ContainsKey("Question"))
{
e.IsEnabled = true;
e.IsVisible = true;
}
}
break;
#endregion
#region UnWorkaround
case "UnWorkaround":
if (iObjTypeId == (int)ObjectTypes.Issue)
{
if (e.Node.Attributes.ContainsKey("Workaround"))
{
e.IsEnabled = true;
e.IsVisible = true;
}
}
break;
#endregion
#region OnTop
case "OnTop":
if (!e.Node.Attributes.ContainsKey(Node.ONTOP_ATTRIBUTE))
{
e.IsEnabled = true;
e.IsVisible = true;
}
break;
#endregion
#region UnOnTop
case "UnOnTop":
if (e.Node.Attributes.ContainsKey(Node.ONTOP_ATTRIBUTE))
{
e.IsEnabled = true;
e.IsVisible = true;
}
break;
#endregion
#region Delete
case "Delete":
if (iObjTypeId == (int)ObjectTypes.Issue)
{
bool CanUpdate = Incident.CanUpdate(iObjId);
e.IsEnabled = CanUpdate;
e.IsVisible = CanUpdate;
e.IsBreak = true;
}
break;
#endregion
default:
break;
}
}
private void BindDataGrid()
{
DataTable dt = new DataTable();
DataRow dr;
#region DataTable
dt.Columns.Add(new DataColumn("Id", typeof(int)));
dt.Columns.Add(new DataColumn("Index", typeof(string)));
dt.Columns.Add(new DataColumn("EMailMessageId", typeof(int)));
dt.Columns.Add(new DataColumn("Sender", typeof(string)));
dt.Columns.Add(new DataColumn("Message", typeof(string)));
dt.Columns.Add(new DataColumn("SystemMessage", typeof(string)));
dt.Columns.Add(new DataColumn("Created", typeof(string)));
dt.Columns.Add(new DataColumn("CreationDate", typeof(DateTime)));
dt.Columns.Add(new DataColumn("Attachments", typeof(string)));
dt.Columns.Add(new DataColumn("NodeType", typeof(string)));
dt.Columns.Add(new DataColumn("CanMakeResolution", typeof(bool)));
dt.Columns.Add(new DataColumn("CanMakeWorkaround", typeof(bool)));
dt.Columns.Add(new DataColumn("CanUnMakeResolution", typeof(bool)));
dt.Columns.Add(new DataColumn("CanUnMakeWorkaround", typeof(bool)));
dt.Columns.Add(new DataColumn("CanReSend", typeof(bool)));
dt.Columns.Add(new DataColumn("CanReSendOut", typeof(bool)));
dt.Columns.Add(new DataColumn("CanReply", typeof(bool)));
#endregion
IncidentBox incidentBox = IncidentBox.Load(Incident.GetIncidentBox(IncidentId));
EMailRouterIncidentBoxBlock settings = IncidentBoxDocument.Load(incidentBox.IncidentBoxId).EMailRouterBlock;
bool allowEMailRouting = settings.AllowEMailRouting;
bool CanUpdate = Incident.CanUpdate(IncidentId);
int _index = 0;
foreach (ForumThreadNodeInfo node in Incident.GetForumThreadNodes(IncidentId))
{
#region Define Node Type
string typeName = "internal";
ForumThreadNodeSettingCollection coll = new ForumThreadNodeSettingCollection(node.Id);
if (coll[ForumThreadNodeSetting.Question] != null)
{
if (coll[ForumThreadNodeSetting.Incoming] != null)
{
typeName = "Mail_incoming_quest";
}
else if (coll[ForumThreadNodeSetting.Outgoing] != null)
{
typeName = "Mail_outgoing_quest";
}
else
{
typeName = "internal_quest";
}
}
else if (coll[ForumThreadNodeSetting.Resolution] != null)
{
if (coll[ForumThreadNodeSetting.Incoming] != null)
{
typeName = "Mail_incoming_resol";
}
else if (coll[ForumThreadNodeSetting.Outgoing] != null)
{
typeName = "Mail_outgoing_resol";
}
else
{
typeName = "internal_resol";
}
}
else if (coll[ForumThreadNodeSetting.Workaround] != null)
{
if (coll[ForumThreadNodeSetting.Incoming] != null)
{
typeName = "Mail_incoming_wa";
}
else if (coll[ForumThreadNodeSetting.Outgoing] != null)
{
typeName = "Mail_outgoing_wa";
}
else
{
typeName = "internal_wa";
}
}
else if (coll[ForumThreadNodeSetting.Incoming] != null)
{
typeName = "Mail_incoming";
}
else if (coll[ForumThreadNodeSetting.Outgoing] != null)
{
typeName = "Mail_outgoing";
}
#endregion
dr = dt.NewRow();
dr["Id"] = node.Id;
dr["EMailMessageId"] = node.EMailMessageId;
dr["CanMakeResolution"] = false;
dr["CanMakeWorkaround"] = false;
dr["CanUnMakeResolution"] = false;
dr["CanUnMakeWorkaround"] = false;
dr["CanReply"] = false;
dr["CanReSend"] = false;
dr["CanReSendOut"] = false;
switch (typeName)
{
case "internal_resol":
case "Mail_incoming_resol":
case "Mail_outgoing_resol":
dr["CanUnMakeResolution"] = true;
break;
case "internal_wa":
case "Mail_incoming_wa":
case "Mail_outgoing_wa":
dr["CanMakeResolution"] = true;
dr["CanUnMakeWorkaround"] = true;
break;
case "internal":
case "Mail_incoming":
case "Mail_outgoing":
dr["CanMakeResolution"] = true;
dr["CanMakeWorkaround"] = true;
break;
default:
break;
}
if (coll[ForumThreadNodeSetting.Outgoing] != null && !Mediachase.IBN.Business.Security.CurrentUser.IsExternal)
{
dr["CanReSendOut"] = true;
}
if (coll[ForumThreadNodeSetting.Incoming] != null && !Mediachase.IBN.Business.Security.CurrentUser.IsExternal)
{
dr["CanReply"] = true;
dr["CanReSend"] = allowEMailRouting;
}
if (node.EMailMessageId <= 0)
{
dr["Sender"] = Mediachase.UI.Web.Util.CommonHelper.GetUserStatus(node.CreatorId);
}
dr["Created"] = node.Created.ToShortDateString() + " " + node.Created.ToShortTimeString();
dr["CreationDate"] = node.Created;
string sNodeType = typeName;
try
{
sNodeType = LocRM.GetString(String.Format("NodeType_{0}", typeName));
}
catch
{
}
dr["NodeType"] = String.Format("<img src='{2}/{0}.gif' width=24 height=16 align=absmiddle alt='{1}'>",
typeName, sNodeType, ResolveClientUrl("~/layouts/images/icons"));
dr["SystemMessage"] = String.Empty;
string sMessage = "";
if (coll[IncidentForum.IssueEvent.Declining.ToString()] != null)
{
sMessage = String.Format("<font color='red'><b>{0}</b></font>",
LocRM.GetString("tUserDeclined"));
}
if (coll[IncidentForum.IssueEvent.State.ToString()] != null)
{
int stateId = int.Parse(coll[IncidentForum.IssueEvent.State.ToString()].ToString());
if (sMessage == "")
{
sMessage = String.Format("{2}: <font color='{0}'><b>{1}</b></font>",
Mediachase.UI.Web.Util.CommonHelper.GetStateColorString(stateId),
GetStatusName(stateId),
LocRM.GetString("Status"));
}
else
{
sMessage += String.Format("{2}: <font color='{0}'><b>{1}</b></font>",
Mediachase.UI.Web.Util.CommonHelper.GetStateColorString(stateId),
GetStatusName(stateId),
LocRM.GetString("Status"));
}
}
if (coll[IncidentForum.IssueEvent.Responsibility.ToString()] != null)
{
int iResp = int.Parse(coll[IncidentForum.IssueEvent.Responsibility.ToString()].ToString());
string sResp = "";
if (iResp == -2)
{
sResp = String.Format("<img align='absmiddle' border='0' src='{0}' /> <font color='#808080'><b>{1}</b></font>",
ResolveClientUrl("~/layouts/images/not_set.png"),
LocRM.GetString("tRespNotSet"));
}
else if (iResp == -1)
{
sResp = String.Format("<img align='absmiddle' border='0' src='{0}' /> <font color='green'><b>{1}</b></font>",
ResolveClientUrl("~/layouts/images/waiting.gif"),
LocRM.GetString("tRespGroup"));
}
else
{
sResp = Mediachase.UI.Web.Util.CommonHelper.GetUserStatus(iResp);
}
if (sMessage == "")
{
sMessage = LocRM.GetString("tResponsible") + ": " + sResp;
}
else
{
sMessage += "<br />" + LocRM.GetString("tResponsible") + ": " + sResp;
}
}
if (WasFarwarded == 1 && node.EMailMessageId == ForwardedEMail)
{
sMessage = "<font color='green'><b>" + LocRM.GetString("tWasResended") + "</b></font><br/>" + sMessage;
}
if (WasFarwarded == -1 && node.EMailMessageId == ForwardedEMail)
{
sMessage = "<font color='red'><b>" + LocRM.GetString("tWasNotResended") + "</b></font><br/>" + sMessage;
}
dr["SystemMessage"] = (sMessage.Length == 0) ? String.Empty : sMessage;
string sAttach = "";
#region EmailMessage - Attachments
if (node.EMailMessageId > 0)
{
EMailMessageInfo mi = null;
try
{
mi = EMailMessageInfo.Load(node.EMailMessageId);
int iUserId = User.GetUserByEmail(mi.SenderEmail);
if (EMailClient.IsAlertSenderEmail(mi.SenderEmail))
{
iUserId = node.CreatorId;
}
if (iUserId > 0)
{
dr["Sender"] = Mediachase.UI.Web.Util.CommonHelper.GetUserStatus(iUserId);
}
else
{
Client client = Mediachase.IBN.Business.Common.GetClient(mi.SenderEmail);
if (client != null)
{
if (client.IsContact)
{
dr["Sender"] = Mediachase.UI.Web.Util.CommonHelper.GetContactLink(this.Page, client.Id, client.Name);
}
else
{
dr["Sender"] = Mediachase.UI.Web.Util.CommonHelper.GetOrganizationLink(this.Page, client.Id, client.Name);
}
}
else if (mi.SenderName != "")
{
dr["Sender"] = Mediachase.UI.Web.Util.CommonHelper.GetEmailLink(mi.SenderEmail, mi.SenderName);
}
else
{
dr["Sender"] = Mediachase.UI.Web.Util.CommonHelper.GetEmailLink(mi.SenderEmail, mi.SenderEmail);
}
}
string sBody = String.Empty;
if (mi.HtmlBody != null)
{
sBody = mi.HtmlBody;
}
dr["Message"] = sBody;
// Attachments
for (int i = 0; i < mi.Attachments.Length; i++)
{
AttachmentInfo ai = mi.Attachments[i];
int id = DSFile.GetContentTypeByFileName(ai.FileName);
string sIcon = "";
if (id > 0)
{
sIcon = String.Format("<img align='absmiddle' border='0' src='{0}' />", ResolveClientUrl("~/Common/ContentIcon.aspx?IconID=" + id));
}
//sAttach += String.Format("<nobr><a href='{0}'{2}>{1}</a></nobr> ",
// ResolveClientUrl("~/Incidents/EmailAttachDownload.aspx") + "?EMailId=" + node.EMailMessageId.ToString() + "&AttachmentIndex=" + i.ToString(),
// sIcon + " " + ai.FileName,
// Mediachase.IBN.Business.Common.OpenInNewWindow(ai.ContentType) ? " target='_blank'" : "");
sAttach += String.Format("<nobr><a href='{0}'{2}>{1}</a></nobr> ", WebDavUrlBuilder.GetEmailAtachWebDavUrl(node.EMailMessageId, i, true),
sIcon + " " + ai.FileName, Mediachase.IBN.Business.Common.OpenInNewWindow(ai.ContentType) ? " target='_blank'" : "");
}
}
catch
{
dr["Sender"] = Mediachase.UI.Web.Util.CommonHelper.GetUserStatus(-1);
dr["Message"] = String.Format("<font color='red'><b>{0}</b> (#{1})</font>", LocRM.GetString("tNotFound"), node.EMailMessageId);
}
}
else
{
string sBody = Mediachase.UI.Web.Util.CommonHelper.parsetext_br(node.Text, false);
dr["Message"] = sBody;
// Files
if (node.ContentType == ForumStorage.NodeContentType.TextWithFiles)
{
FileInfo[] files = Incident.GetForumNodeFiles(node.Id);
if (files.Length > 0)
{
foreach (FileInfo fl in files)
{
if (sAttach != "")
{
sAttach += " ";
}
string sTarget = Mediachase.IBN.Business.Common.OpenInNewWindow(fl.FileBinaryContentType) ? " target='_blank'" : "";
string sLink = Mediachase.UI.Web.Util.CommonHelper.GetAbsoluteDownloadFilePath(fl.Id, fl.Name, "FileLibrary", "ForumNodeId_" + node.Id);
string sNameLocked = Mediachase.UI.Web.Util.CommonHelper.GetLockerText(sLink);
sAttach += String.Format("<nobr><a href=\"{1}\"{3}><img src='{4}?IconID={2}' width='16' height='16' border=0 align=absmiddle> {0}</a> {5}</nobr>",
fl.Name,
sLink,
fl.FileBinaryContentTypeId,
sTarget,
ResolveClientUrl("~/Common/ContentIcon.aspx"),
sNameLocked
);
}
}
}
}
dr["Attachments"] = sAttach;
#endregion
if (sMessage.Length > 0 && dr["Message"].ToString() == "" && sAttach.Length == 0)
{
dr["NodeType"] = String.Format("<img src='{0}' width='16' height='16' align=absmiddle alt='{1}'>",
ResolveClientUrl("~/layouts/images/icons/info_message.gif"),
LocRM.GetString("NodeType_InfoMessage"));
dr["CanMakeResolution"] = false;
dr["CanMakeWorkaround"] = false;
dr["CanUnMakeResolution"] = false;
dr["CanUnMakeWorkaround"] = false;
}
if (dr["Message"].ToString().Trim() == "")
{
dr["Message"] = " ";
}
dr["Index"] = "<table cellspacing='0' border='0' width='100%'><tr><td class='text' align='center' style='BACKGROUND-POSITION: center center; BACKGROUND-IMAGE: url(../../../layouts/images/atrisk1.gif); BACKGROUND-REPEAT: no-repeat;padding:4px;'><b>" + (++_index).ToString() + "</b></td></tr></table>";
dt.Rows.Add(dr);
}
DataView dv = dt.DefaultView;
dv.Sort = "CreationDate";
dgForum.DataSource = dv;
if (dv.Count == 0)
{
dgForum.Visible = false;
dgForum.CurrentPageIndex = 0;
divNoMess.Visible = true;
divNoMess.InnerHtml = "<font color='red'>" + LocRM.GetString("NoMessages") + "</font>";
}
else
{
dgForum.Visible = true;
divNoMess.Visible = false;
int ppi = dv.Count / dgForum.PageSize;
if (dv.Count % dgForum.PageSize == 0)
{
ppi = ppi - 1;
}
if (ViewState["IncidentForum_Page"] != null)
{
int iPageIndex = int.Parse(ViewState["IncidentForum_Page"].ToString());
if (iPageIndex <= ppi)
{
dgForum.CurrentPageIndex = iPageIndex;
}
else
{
dgForum.CurrentPageIndex = ppi;
}
ViewState["IncidentForum_Page"] = dgForum.CurrentPageIndex.ToString();
}
else
{
dgForum.CurrentPageIndex = ppi;
}
}
dgForum.DataBind();
foreach (DataGridItem dgi in dgForum.Items)
{
ImageButton ib = (ImageButton)dgi.FindControl("ibDelete");
if (ib != null)
{
ib.ToolTip = LocRM.GetString("Delete");
ib.Attributes.Add("onclick", "return confirm('" + LocRM.GetString("WarningForumNode") + "')");
ib.Visible = CanUpdate;
}
ImageButton ib1 = (ImageButton)dgi.FindControl("ibResolution");
if (ib1 != null)
{
ib1.ToolTip = LocRM.GetString("tMarkAsResolution");
ib1.Attributes.Add("onclick", "return confirm('" + LocRM.GetString("tMarkAsResolutionWarning") + "')");
}
ImageButton ib2 = (ImageButton)dgi.FindControl("ibWA");
if (ib2 != null)
{
ib2.ToolTip = LocRM.GetString("tMarkAsWA");
ib2.Attributes.Add("onclick", "return confirm('" + LocRM.GetString("tMarkAsWAWarning") + "')");
}
ImageButton ib3 = (ImageButton)dgi.FindControl("ibUnResolution");
if (ib3 != null)
{
ib3.ToolTip = LocRM.GetString("tUnMarkAsResolution");
ib3.Attributes.Add("onclick", "return confirm('" + LocRM.GetString("tUnMarkAsResolutionWarning") + "')");
}
ImageButton ib4 = (ImageButton)dgi.FindControl("ibUnWA");
if (ib4 != null)
{
ib4.ToolTip = LocRM.GetString("tUnMarkAsWA");
ib4.Attributes.Add("onclick", "return confirm('" + LocRM.GetString("tUnMarkAsWAWarning") + "')");
}
ImageButton ib5 = (ImageButton)dgi.FindControl("ibReSend");
if (ib5 != null)
{
ib5.ToolTip = LocRM.GetString("tReSend");
ib5.Attributes.Add("onclick", "return confirm('" + LocRM.GetString("tReSendWarning") + "')");
}
ImageButton ib6 = (ImageButton)dgi.FindControl("ibReSendOut");
if (ib6 != null)
{
ib6.ToolTip = LocRM.GetString("tReSend");
ib6.Attributes.Add("onclick", "return confirm('" + LocRM.GetString("tReSendOutWarning") + "')");
}
ImageButton ib7 = (ImageButton)dgi.FindControl("ibReply");
if (ib7 != null)
{
ib7.ToolTip = LocRM.GetString("tReply");
if (!allowEMailRouting || (pc["IncForum_ReplyOutlook"] == "0" && pc["IncForum_ReplyEML"] == "0"))
{
string scommand = String.Format("{{ShowResizableWizard('{0}?IncidentId={1}&NodeId={2}&send=1&back={3}', 800, 600);return false;}}",
ResolveClientUrl("~/Incidents/AddEMailMessage.aspx"),
IncidentId,
ib7.CommandArgument,
HttpUtility.UrlEncode(this.Page.Request.RawUrl));
ib7.Attributes.Add("onclick", scommand);
}
}
}
}
public static void SendMessage(string[] To, string Subject, string Body, Mediachase.IBN.Business.ControlSystem.DirectoryInfo Attachments, string Mode, NameValueCollection Params)
{
// Cleanup Temporary files
DbEMailTempFile.CleanUp();
#region Validate Arguments
if (To == null)
{
throw new ArgumentNullException("To");
}
if (Subject == null)
{
throw new ArgumentNullException("Subject");
}
if (Body == null)
{
throw new ArgumentNullException("Body");
}
//if (To.Length == 0)
// throw new ArgumentOutOfRangeException("To", "Email recipient list is empty.");
if (Mode == null)
{
Mode = string.Empty;
}
if (Params == null)
{
Params = new NameValueCollection();
}
#endregion
string FromEmail = string.Empty;
switch (Mode)
{
case EMailClient.IssueMode:
case EMailClient.SmtpTestMode:
FromEmail = Alerts2.AlertSenderEmail;
break;
default:
FromEmail = Security.CurrentUser.Email;
break;
}
string FullFromEmail = string.Format("\"{0} {1}\" <{2}>",
Security.CurrentUser.LastName,
Security.CurrentUser.FirstName,
FromEmail);
using (DbTransaction tran = DbTransaction.Begin())
{
EMailMessageLogSetting EmailLogSettings = EMailMessageLogSetting.Current;
if (EmailLogSettings.IsActive)
{
EMailMessageLog.CleanUp(EmailLogSettings.Period);
}
else
{
EmailLogSettings = null;
}
Mode = Mode.ToLower();
#region Pre-format incoming arguments
switch (Mode)
{
case EMailClient.IssueMode:
if (Params["IssueId"] == null)
{
throw new ArgumentNullException("Params[\"IssueId\"]");
}
int IssueId = int.Parse(Params["IssueId"]);
// TODO: Validate Subject & Ticket
if (TicketUidUtil.LoadFromString(Subject) == string.Empty)
{
IncidentBox incidentBox = IncidentBox.Load(Incident.GetIncidentBox(IssueId));
string IncidentTicket = Incident.GetIdentifier(IssueId);
if (incidentBox.Document.GeneralBlock.AllowOutgoingEmailFormat)
{
StringBuilder sb = new StringBuilder(incidentBox.Document.GeneralBlock.OutgoingEmailFormatSubject, 4096);
sb.Replace("[=Title=]", Subject);
sb.Replace("[=Ticket=]", IncidentTicket);
//sb.Replace("[=Text=]", Body);
sb.Replace("[=FirstName=]", Security.CurrentUser.FirstName);
sb.Replace("[=LastName=]", Security.CurrentUser.LastName);
Subject = sb.ToString();
}
else
{
Subject = string.Format("RE: [{0}] {1}",
IncidentTicket,
Subject);
}
}
break;
default:
break;
}
#endregion
Pop3Message msg = Create(FullFromEmail, To, Subject, Body, Attachments);
switch (Mode)
{
case EMailClient.IssueMode:
#region Issue
int IssueId = int.Parse(Params["IssueId"]);
IncidentBox incidentBox = IncidentBox.Load(Incident.GetIncidentBox(IssueId));
bool AllowEMailRouting = true;
EMailRouterIncidentBoxBlock settings = IncidentBoxDocument.Load(incidentBox.IncidentBoxId).EMailRouterBlock;
if (!settings.AllowEMailRouting)
{
AllowEMailRouting = false;
}
EMailRouterPop3Box internalPop3Box = EMailRouterPop3Box.ListInternal();
if (internalPop3Box == null)
{
AllowEMailRouting = false;
}
// Register Email Message
// OZ: [2007--05-25] Fix Problem Object reference not set to an instance of an object If (internalPop3Box == NULL)
int EMailMessageId = EMailMessage.Create(internalPop3Box != null?
internalPop3Box.EMailRouterPop3BoxId : EMailRouterOutputMessage.FindEMailRouterPublicId(IssueId),
msg);
// Register Forume Node
int ThreadNodeId = EMailMessage.AddToIncidentMessage(true, IssueId, EMailMessageId, msg);
// Send Message
if (AllowEMailRouting)
{
ArrayList excludedUsers = EMailRouterOutputMessage.Send(IssueId, internalPop3Box, msg, To);
SystemEvents.AddSystemEvents(SystemEventTypes.Issue_Updated_Forum_MessageAdded, IssueId, -1, excludedUsers);
}
else
{
FromEmail = EMailRouterOutputMessage.FindEMailRouterPublicEmail(IssueId);
FullFromEmail = string.Format("\"{0} {1}\" <{2}>",
Security.CurrentUser.LastName,
Security.CurrentUser.FirstName,
FromEmail);
// Create OutputMessageCreator
OutputMessageCreator issueOutput = new OutputMessageCreator(msg,
-1,
FromEmail,
FullFromEmail);
// Fill Recipent
foreach (string ToItem in To)
{
issueOutput.AddRecipient(ToItem);
}
foreach (EMailIssueExternalRecipient exRecipient in EMailIssueExternalRecipient.List(IssueId))
{
issueOutput.AddRecipient(exRecipient.EMail);
}
int emailBoxId = EMail.EMailRouterOutputMessage.FindEMailRouterPublicId(IssueId);
//Send Smtp Message
foreach (OutputMessage outputMsg in issueOutput.Create())
{
SmtpClientUtility.SendMessage(OutgoingEmailServiceType.HelpDeskEmailBox, emailBoxId, outputMsg.MailFrom, outputMsg.RcptTo, outputMsg.Subject, outputMsg.Data);
}
ArrayList excludedUsers = new ArrayList();
foreach (string ToItem in To)
{
int emailUserId = DBUser.GetUserByEmail(ToItem, false);
if (emailUserId > 0)
{
excludedUsers.Add(emailUserId);
}
}
SystemEvents.AddSystemEvents(SystemEventTypes.Issue_Updated_Forum_MessageAdded, IssueId, -1, excludedUsers);
}
#endregion
break;
case EMailClient.SmtpTestMode:
throw new NotImplementedException();
//OutputMessageCreator smtpTestOutput = new OutputMessageCreator(msg,
// -1,
// FromEmail,
// FullFromEmail);
//// Fill Recipent
//foreach (string ToItem in To)
//{
// smtpTestOutput.AddRecipient(ToItem);
//}
////Send Smtp Message
//foreach (OutputMessage outputMsg in smtpTestOutput.Create())
//{
// //SmtpClientUtility.DirectSendMessage(outputMsg.MailFrom, outputMsg.RcptTo, outputMsg.Subject, outputMsg.Data);
// //SmtpBox.SendTestEmail(
//}
//break;
default:
#region Default
// Create OutputMessageCreator
OutputMessageCreator defaultOutput = new OutputMessageCreator(msg,
-1,
FromEmail,
FullFromEmail);
// Fill Recipent
foreach (string ToItem in To)
{
defaultOutput.AddRecipient(ToItem);
}
//Send Smtp Message
foreach (OutputMessage outputMsg in defaultOutput.Create())
{
SmtpClientUtility.SendMessage(OutgoingEmailServiceType.SendFile, null, outputMsg.MailFrom, outputMsg.RcptTo, outputMsg.Subject, outputMsg.Data);
}
#endregion
break;
}
if (Attachments != null)
{
FileStorage.InnerDeleteFolder(Attachments.Id);
}
tran.Commit();
}
}
private void BindDataGrid()
{
DataTable dtTop = new DataTable();
DataRow dr;
dtTop.Columns.Add(new DataColumn("Id", typeof(int)));
dtTop.Columns.Add(new DataColumn("Index", typeof(string)));
dtTop.Columns.Add(new DataColumn("EMailMessageId", typeof(int)));
dtTop.Columns.Add(new DataColumn("Weight", typeof(int)));
dtTop.Columns.Add(new DataColumn("Sender", typeof(string)));
dtTop.Columns.Add(new DataColumn("Message", typeof(string)));
dtTop.Columns.Add(new DataColumn("SystemMessage", typeof(string)));
dtTop.Columns.Add(new DataColumn("Created", typeof(string)));
dtTop.Columns.Add(new DataColumn("CreationDate", typeof(DateTime)));
dtTop.Columns.Add(new DataColumn("Attachments", typeof(string)));
dtTop.Columns.Add(new DataColumn("NodeType", typeof(string)));
dtTop.Columns.Add(new DataColumn("CanMakeResolution", typeof(bool)));
dtTop.Columns.Add(new DataColumn("CanMakeWorkaround", typeof(bool)));
dtTop.Columns.Add(new DataColumn("CanUnMakeResolution", typeof(bool)));
dtTop.Columns.Add(new DataColumn("CanUnMakeWorkaround", typeof(bool)));
dtTop.Columns.Add(new DataColumn("CanReSend", typeof(bool)));
dtTop.Columns.Add(new DataColumn("CanReSendOut", typeof(bool)));
dtTop.Columns.Add(new DataColumn("CanReply", typeof(bool)));
DataTable dt = dtTop.Clone();
IncidentBox incidentBox = IncidentBox.Load(Incident.GetIncidentBox(IncidentId));
EMailRouterIncidentBoxBlock settings = IncidentBoxDocument.Load(incidentBox.IncidentBoxId).EMailRouterBlock;
bool allowEMailRouting = settings.AllowEMailRouting;
bool CanUpdate = Incident.CanUpdate(IncidentId);
int _index = 0;
foreach (ForumThreadNodeInfo node in Incident.GetForumThreadNodes(IncidentId))
{
bool fl_IsTop = false;
int iWeight = 3;
string typeName = "internal";
ForumThreadNodeSettingCollection coll = new ForumThreadNodeSettingCollection(node.Id);
if (coll[ForumThreadNodeSetting.Question] != null)
{
if (pc["IncForum_Quests458"] == "1")
{
fl_IsTop = true;
iWeight = 0;
}
if (coll[ForumThreadNodeSetting.Incoming] != null)
{
typeName = "Mail_incoming_quest";
}
else if (coll[ForumThreadNodeSetting.Outgoing] != null)
{
typeName = "Mail_outgoing_quest";
}
else
{
typeName = "internal_quest";
}
}
else if (coll[ForumThreadNodeSetting.Resolution] != null)
{
if (pc["IncForum_Resol458"] == "1")
{
fl_IsTop = true;
iWeight = 1;
}
if (coll[ForumThreadNodeSetting.Incoming] != null)
{
typeName = "Mail_incoming_resol";
}
else if (coll[ForumThreadNodeSetting.Outgoing] != null)
{
typeName = "Mail_outgoing_resol";
}
else
{
typeName = "internal_resol";
}
}
else if (coll[ForumThreadNodeSetting.Workaround] != null)
{
if (pc["IncForum_Work458"] == "1")
{
fl_IsTop = true;
iWeight = 2;
}
if (coll[ForumThreadNodeSetting.Incoming] != null)
{
typeName = "Mail_incoming_wa";
}
else if (coll[ForumThreadNodeSetting.Outgoing] != null)
{
typeName = "Mail_outgoing_wa";
}
else
{
typeName = "internal_wa";
}
}
else if (coll[ForumThreadNodeSetting.Incoming] != null)
{
typeName = "Mail_incoming";
}
else if (coll[ForumThreadNodeSetting.Outgoing] != null)
{
typeName = "Mail_outgoing";
}
if (fl_IsTop)
{
dr = dtTop.NewRow();
}
else
{
dr = dt.NewRow();
}
dr["Weight"] = iWeight;
dr["Id"] = node.Id;
dr["EMailMessageId"] = node.EMailMessageId;
dr["CanMakeResolution"] = false;
dr["CanMakeWorkaround"] = false;
dr["CanUnMakeResolution"] = false;
dr["CanUnMakeWorkaround"] = false;
dr["CanReply"] = false;
dr["CanReSend"] = false;
dr["CanReSendOut"] = false;
switch (typeName)
{
case "internal_resol":
case "Mail_incoming_resol":
case "Mail_outgoing_resol":
dr["CanUnMakeResolution"] = true;
break;
case "internal_wa":
case "Mail_incoming_wa":
case "Mail_outgoing_wa":
dr["CanMakeResolution"] = true;
dr["CanUnMakeWorkaround"] = true;
break;
case "internal":
case "Mail_incoming":
case "Mail_outgoing":
dr["CanMakeResolution"] = true;
dr["CanMakeWorkaround"] = true;
break;
default:
break;
}
if (coll[ForumThreadNodeSetting.Outgoing] != null && !Security.CurrentUser.IsExternal)
{
dr["CanReSendOut"] = true;
///AK test
//dr["CanReply"] = true;
///
}
if (coll[ForumThreadNodeSetting.Incoming] != null && !Security.CurrentUser.IsExternal)
{
dr["CanReply"] = true;
dr["CanReSend"] = allowEMailRouting;
}
if (node.EMailMessageId <= 0)
{
dr["Sender"] = CommonHelper.GetUserStatus(node.CreatorId);
}
dr["Created"] = node.Created.ToShortDateString() + " " + node.Created.ToShortTimeString();
dr["CreationDate"] = node.Created;
string sNodeType = typeName;
try
{
sNodeType = LocRM.GetString(String.Format("NodeType_{0}", typeName));
}
catch
{
}
dr["NodeType"] = String.Format("<img alt='{1}' src='../Layouts/Images/icons/{0}.gif'/>", typeName, sNodeType);
dr["SystemMessage"] = " ";
string sMessage = "";
if (coll[IncidentForum.IssueEvent.Declining.ToString()] != null)
{
sMessage = String.Format("<font color='red'><b>{0}</b></font>",
LocRM.GetString("tUserDeclined"));
}
if (coll[IncidentForum.IssueEvent.State.ToString()] != null)
{
int stateId = int.Parse(coll[IncidentForum.IssueEvent.State.ToString()].ToString());
if (sMessage == "")
{
sMessage = String.Format("{2}: <font color='{0}'><b>{1}</b></font>",
Util.CommonHelper.GetStateColorString(stateId),
GetStatusName(stateId),
LocRM.GetString("Status"));
}
else
{
sMessage += String.Format("{2}: <font color='{0}'><b>{1}</b></font>",
Util.CommonHelper.GetStateColorString(stateId),
GetStatusName(stateId),
LocRM.GetString("Status"));
}
}
if (coll[IncidentForum.IssueEvent.Responsibility.ToString()] != null)
{
string sResp = "";
int iResp = int.Parse(coll[IncidentForum.IssueEvent.Responsibility.ToString()].ToString());
if (iResp == -2)
{
sResp = String.Format("<img alt='' src='{0}'/> <span style='color:#808080;font-weight:bold'>{1}</span>",
ResolveUrl("~/Layouts/Images/not_set.png"),
LocRM.GetString("tRespNotSet"));
}
else if (iResp == -1)
{
sResp = String.Format("<img alt='' src='{0}'/> <span style='color:green;font-weight:bold'>{1}</span>",
ResolveUrl("~/Layouts/Images/waiting.gif"),
LocRM.GetString("tRespGroup"));
}
else
{
sResp = Util.CommonHelper.GetUserStatus(iResp);
}
sResp = "<span class='IconAndText'><span>" + LocRM.GetString("tResponsible") + ":</span> " + sResp + "</span>";
if (sMessage == "")
{
sMessage = sResp;
}
else
{
sMessage += "<br/>" + sResp;
}
}
if (WasFarwarded == 1 && node.EMailMessageId == ForwardedEMail)
{
sMessage = "<font color='green'><b>" + LocRM.GetString("tWasResended") + "</b></font><br/>" + sMessage;
}
if (WasFarwarded == -1 && node.EMailMessageId == ForwardedEMail)
{
sMessage = "<font color='red'><b>" + LocRM.GetString("tWasNotResended") + "</b></font><br/>" + sMessage;
}
dr["SystemMessage"] = (sMessage.Length == 0) ? " " : sMessage;
string sAttach = "";
// EmailMessage
if (node.EMailMessageId > 0)
{
EMailMessageInfo mi = null;
try
{
mi = EMailMessageInfo.Load(node.EMailMessageId);
int iUserId = User.GetUserByEmail(mi.SenderEmail);
if (EMailClient.IsAlertSenderEmail(mi.SenderEmail))
{
iUserId = node.CreatorId; //User.GetUserByEmail(mi.SenderEmail);
}
if (iUserId > 0)
{
dr["Sender"] = Util.CommonHelper.GetUserStatus(iUserId);
}
else
{
Client client = Mediachase.IBN.Business.Common.GetClient(mi.SenderEmail);
if (client != null)
{
if (client.IsContact)
{
dr["Sender"] = CommonHelper.GetContactLink(this.Page, client.Id, client.Name);
}
else
{
dr["Sender"] = CommonHelper.GetOrganizationLink(this.Page, client.Id, client.Name);
}
}
else if (mi.SenderName != "")
{
dr["Sender"] = CommonHelper.GetEmailLink(mi.SenderEmail, mi.SenderName);
}
else
{
dr["Sender"] = CommonHelper.GetEmailLink(mi.SenderEmail, mi.SenderEmail);
}
}
string sBody = "";
if (mi.HtmlBody != null)
{
int iMaxLen = 256;
sBody = mi.HtmlBody;
if (!Security.CurrentUser.IsExternal && pc["IncForum_FullMess"] != "1")
{
sBody = EMailMessageInfo.CutHtmlBody(mi.HtmlBody, iMaxLen, "...");
}
}
if (pc["IncForum_FullMess"] != "1")
{
dr["Message"] = String.Format("{0}<div class='text' style='text-align:right; font-weight:bold'><a href='javascript:OpenMessage({2},{3},false)'>{1}</a></div>", sBody, LocRM.GetString("More"), node.Id, node.EMailMessageId);
}
else
{
dr["Message"] = sBody;
}
// Attachments
for (int i = 0; i < mi.Attachments.Length; i++)
{
AttachmentInfo ai = mi.Attachments[i];
int id = DSFile.GetContentTypeByFileName(ai.FileName);
string sIcon = "";
if (id > 0)
{
sIcon = String.Format("<img alt='' src='{0}'/>", ResolveUrl("~/Common/ContentIcon.aspx?IconID=" + id));
}
//sAttach += String.Format("<nobr><a href='{0}'{2}>{1}</a></nobr> ",
// ResolveUrl("~/Incidents/EmailAttachDownload.aspx") + "?EMailId=" + node.EMailMessageId.ToString() + "&AttachmentIndex=" + i.ToString(),
// sIcon + " " + ai.FileName,
// Mediachase.IBN.Business.Common.OpenInNewWindow(ai.ContentType) ? " target='_blank'" : "");
sAttach += String.Format("<a href='{0}'{2} style='white-space:nowrap'>{1}</a> ", WebDavUrlBuilder.GetEmailAtachWebDavUrl(node.EMailMessageId, i, true),
sIcon + " " + ai.FileName, Mediachase.IBN.Business.Common.OpenInNewWindow(ai.ContentType) ? " target='_blank'" : "");
}
}
catch
{
dr["Sender"] = Util.CommonHelper.GetUserStatus(-1);
dr["Message"] = String.Format("<font color='red'><b>{0}</b> (#{1})</font>", LocRM.GetString("tNotFound"), node.EMailMessageId);
}
}
else
{
string sBody = CommonHelper.parsetext_br(node.Text, false);
dr["Message"] = sBody;
if (!Security.CurrentUser.IsExternal && pc["IncForum_FullMess"] != "1")
{
int iMaxLen = 300;
string sBody1 = sBody;
sBody = EMailMessageInfo.CutHtmlBody(sBody, iMaxLen, "...");
if (!sBody.Equals(sBody1))
{
dr["Message"] = String.Format("{0}<div class='text' style='text-align:right; font-weight:bold'><a href=\"javascript:OpenMessage({2},-1,true)\">{1}</a></div>", sBody, LocRM.GetString("More"), node.Id);
}
}
// Files
if (node.ContentType == ForumStorage.NodeContentType.TextWithFiles)
{
FileInfo[] files = Incident.GetForumNodeFiles(node.Id);
if (files.Length > 0)
{
foreach (FileInfo fl in files)
{
if (sAttach != "")
{
sAttach += " ";
}
string sTarget = Mediachase.IBN.Business.Common.OpenInNewWindow(fl.FileBinaryContentType) ? " target='_blank'" : "";
//string sLink = Util.CommonHelper.GetAbsolutePath(WebDavFileUserTicket.GetDownloadPath(fl.Id, fl.Name));
string sLink = Util.CommonHelper.GetAbsoluteDownloadFilePath(fl.Id, fl.Name, "FileLibrary", "ForumNodeId_" + node.Id);
string sNameLocked = CommonHelper.GetLockerText(sLink);
sAttach += String.Format("<span style='white-space:nowrap'><a href=\"{1}\"{3}><img alt='' src='../Common/ContentIcon.aspx?IconID={2}'/> {0}</a> {4}</span>", fl.Name, sLink, fl.FileBinaryContentTypeId, sTarget, sNameLocked);
}
}
}
}
dr["Attachments"] = sAttach;
if (sMessage.Length > 0 && dr["Message"].ToString() == "" && sAttach.Length == 0)
{
if (pc["IncForum_Info"] == "0")
{
continue;
}
dr["NodeType"] = String.Format("<img src='../Layouts/Images/icons/info_message.gif' alt='{1}'/>", typeName, LocRM.GetString("NodeType_InfoMessage"));
dr["CanMakeResolution"] = false;
dr["CanMakeWorkaround"] = false;
dr["CanUnMakeResolution"] = false;
dr["CanUnMakeWorkaround"] = false;
}
if (dr["Message"].ToString().Trim() == "")
{
dr["Message"] = " ";
}
if (pc["IncForum_ShowNums"] == "1")
{
dr["Index"] = "<table cellspacing='0' cellpadding='4' border='0' width='100%'><tr><td class='text' align='center' style='background-position: center center; background-image: url(../Layouts/Images/atrisk1.gif); background-repeat: no-repeat'><b>" + (++_index).ToString() + "</b></td></tr></table>";
}
else
{
dr["Index"] = " ";
}
if (fl_IsTop)
{
dtTop.Rows.Add(dr);
}
else
{
dt.Rows.Add(dr);
}
}
DataRow[] drtop = dtTop.Select("", "Weight, CreationDate");
DataRow[] drother = dt.Select("", pc["IncForum_Sort458"]);
DataTable result = dt.Clone();
foreach (DataRow dr1 in drtop)
{
DataRow _dr = result.NewRow();
_dr.ItemArray = (Object[])dr1.ItemArray.Clone();
result.Rows.Add(_dr);
}
foreach (DataRow dr2 in drother)
{
DataRow _dr = result.NewRow();
_dr.ItemArray = (Object[])dr2.ItemArray.Clone();
result.Rows.Add(_dr);
}
DataView dv = result.DefaultView;
dgForum.DataSource = dv;
if (pc["IncidentForum_PageSize"] != null)
{
dgForum.PageSize = int.Parse(pc["IncidentForum_PageSize"]);
}
if (pc["IncidentForum_Page"] != null)
{
int iPageIndex = int.Parse(pc["IncidentForum_Page"]);
int ppi = dv.Count / dgForum.PageSize;
if (dv.Count % dgForum.PageSize == 0)
{
ppi = ppi - 1;
}
if (iPageIndex <= ppi)
{
dgForum.CurrentPageIndex = iPageIndex;
}
else
{
dgForum.CurrentPageIndex = 0;
}
pc["IncidentForum_Page"] = dgForum.CurrentPageIndex.ToString();
}
dgForum.DataBind();
foreach (DataGridItem dgi in dgForum.Items)
{
ImageButton ib = (ImageButton)dgi.FindControl("ibDelete");
if (ib != null)
{
ib.ToolTip = LocRM.GetString("Delete");
ib.Attributes.Add("onclick", "return confirm('" + LocRM.GetString("WarningForumNode") + "')");
ib.Visible = CanUpdate;
}
ImageButton ib1 = (ImageButton)dgi.FindControl("ibResolution");
if (ib1 != null)
{
ib1.ToolTip = LocRM.GetString("tMarkAsResolution");
ib1.Attributes.Add("onclick", "return confirm('" + LocRM.GetString("tMarkAsResolutionWarning") + "')");
}
ImageButton ib2 = (ImageButton)dgi.FindControl("ibWA");
if (ib2 != null)
{
ib2.ToolTip = LocRM.GetString("tMarkAsWA");
ib2.Attributes.Add("onclick", "return confirm('" + LocRM.GetString("tMarkAsWAWarning") + "')");
}
ImageButton ib3 = (ImageButton)dgi.FindControl("ibUnResolution");
if (ib3 != null)
{
ib3.ToolTip = LocRM.GetString("tUnMarkAsResolution");
ib3.Attributes.Add("onclick", "return confirm('" + LocRM.GetString("tUnMarkAsResolutionWarning") + "')");
}
ImageButton ib4 = (ImageButton)dgi.FindControl("ibUnWA");
if (ib4 != null)
{
ib4.ToolTip = LocRM.GetString("tUnMarkAsWA");
ib4.Attributes.Add("onclick", "return confirm('" + LocRM.GetString("tUnMarkAsWAWarning") + "')");
}
ImageButton ib5 = (ImageButton)dgi.FindControl("ibReSend");
if (ib5 != null)
{
ib5.ToolTip = LocRM.GetString("tReSend");
ib5.Attributes.Add("onclick", "return confirm('" + LocRM.GetString("tReSendWarning") + "')");
}
ImageButton ib6 = (ImageButton)dgi.FindControl("ibReSendOut");
if (ib6 != null)
{
ib6.ToolTip = LocRM.GetString("tReSend");
ib6.Attributes.Add("onclick", "return confirm('" + LocRM.GetString("tReSendOutWarning") + "')");
}
ImageButton ib7 = (ImageButton)dgi.FindControl("ibReply");
if (ib7 != null)
{
ib7.ToolTip = LocRM.GetString("tReply");
if (!allowEMailRouting || (pc["IncForum_ReplyOutlook"] == "0" && pc["IncForum_ReplyEML"] == "0"))
{
string command = string.Format(CultureInfo.InvariantCulture,
"{{ShowResizableWizard('{0}?IncidentId={1}&NodeId={2}&send=1',800,600);return false;}}",
Page.ResolveUrl("~/Incidents/AddEMailMessage.aspx"), IncidentId, ib7.CommandArgument);
ib7.Attributes.Add("onclick", command);
}
}
}
if (dgForum.Items.Count == 0)
{
dgForum.Visible = false;
divNoMess.Visible = true;
divNoMess.InnerHtml = "<span style='color:red'>" + LocRM.GetString("NoMessages") + "</span>";
}
else
{
dgForum.Visible = true;
divNoMess.Visible = false;
}
}
private void imbSave_ServerClick(object sender, EventArgs e)
{
Page.Validate();
if (!Page.IsValid)
{
return;
}
TimeSpan ts;
if (ViewState["IncidentBoxDocument"] != null)
{
try
{
IncidentBox ib = IncidentBox.Load(IssBoxId);
if (ib != null)
{
ib.Name = lblIssBoxName.Text.Trim();
ib.IdentifierMask = tbMask.Text.Trim();
ib.IsDefault = cbIsDefault.Checked;
}
IncidentBoxDocument ibd = IncidentBoxDocument.Load(IssBoxId, (string)ViewState["IncidentBoxDocument"]);
//GeneralBlock
GeneralIncidentBoxBlock gibb = ibd.GeneralBlock;
//gibb.DefaultCreator = int.Parse(ddCreator.SelectedValue);
gibb.Manager = int.Parse(ddManager.SelectedValue);
gibb.CalendarId = int.Parse(ddCalendar.SelectedValue);
gibb.ControllerAssignType = (ControllerAssignType)(int.Parse(ddContType.SelectedValue));
if (gibb.ControllerAssignType == ControllerAssignType.CustomUser)
{
gibb.Controller = int.Parse(ddController.SelectedValue);
}
gibb.ResponsibleAssignType = (ResponsibleAssignType)(int.Parse(ddRespType.SelectedValue));
if (gibb.ResponsibleAssignType == ResponsibleAssignType.CustomUser)
{
gibb.Responsible = int.Parse(ddResponsible.SelectedValue);
}
gibb.AllowAddResources = cbAllowAddRes.Checked;
gibb.AllowAddToDo = cbAllowAddToDo.Checked;
gibb.AllowControl = cbAllowControl.Checked;
gibb.AllowToDeclineResponsibility = cbAllowToDeclineResp.Checked;
gibb.AllowToReassignResponsibility = cbAllowToReassignResp.Checked;
gibb.AllowUserToComeResponsible = cbAllowToComeResp.Checked;
gibb.ReassignResponsibileOnReOpen = cbReassignResp.Checked;
gibb.AllowOutgoingEmailFormat = cbAllowAutoSigning.Checked;
ts = new TimeSpan(ucDuration.Value.Ticks);
gibb.ExpectedDuration = (int)ts.TotalMinutes;
ts = new TimeSpan(ucResponseTime.Value.Ticks);
gibb.ExpectedResponseTime = (int)ts.TotalMinutes;
ts = new TimeSpan(ucAssignTime.Value.Ticks);
gibb.ExpectedAssignTime = (int)ts.TotalMinutes;
ts = new TimeSpan(ucTaskTime.Value.Ticks);
gibb.TaskTime = (int)ts.TotalMinutes;
//EMailRouterBlock
EMailRouterIncidentBoxBlock eribb = ibd.EMailRouterBlock;
eribb.AllowEMailRouting = cbAllowEMail.Checked;
eribb.IncomingEMailAction = (ExternalEMailActionType)(int.Parse(ddExtActionType.SelectedValue));
eribb.OutgoingEMailAction = (InternalEMailActionType)(int.Parse(ddIntActionType.SelectedValue));
eribb.SendAutoReply = cbAllowAutoReply.Checked;
eribb.SendAutoIncidentClosed = cbAllowAutoReplyClose.Checked;
//IncidentBoxDocument.Save(ibd);
IncidentBox.Update(ib, ibd);
Response.Redirect("~/Admin/HDMSettings.aspx");
}
catch (IncidentBoxDuplicateNameException)
{
lblDuplicate.Text = LocRM.GetString("tDuplicateName");
lblDuplicate.Visible = true;
}
catch (IncidentBoxDuplicateIdentifierMaskException)
{
lblDuplicate.Text = LocRM.GetString("tDuplicateMask");
lblDuplicate.Visible = true;
}
}
}
private void BindValues()
{
IncidentBox ib = IncidentBox.Load(IssBoxId);
lblIssBoxName.Text = ib.Name;
tbMask.Text = ib.IdentifierMask;
cbIsDefault.Checked = ib.IsDefault;
IncidentBoxDocument ibd = null;
if (ViewState["IncidentBoxDocument"] != null)
{
ibd = IncidentBoxDocument.Load(IssBoxId, (string)ViewState["IncidentBoxDocument"]);
}
else
{
ibd = IncidentBoxDocument.Load(IssBoxId);
}
//EMailRouterBlock
EMailRouterIncidentBoxBlock eribb = ibd.EMailRouterBlock;
cbAllowEMail.Checked = eribb.AllowEMailRouting;
cbAllowAutoReply.Checked = eribb.SendAutoReply;
cbAllowAutoReplyClose.Checked = eribb.SendAutoIncidentClosed;
if (ibd != null)
{
cbAllowAutoSigning.Checked = ibd.GeneralBlock.AllowOutgoingEmailFormat;
}
Util.CommonHelper.SafeSelect(ddExtActionType, ((int)eribb.IncomingEMailAction).ToString());
Util.CommonHelper.SafeSelect(ddIntActionType, ((int)eribb.OutgoingEMailAction).ToString());
BindReipients(eribb);
//GeneralBlock
GeneralIncidentBoxBlock gibb = ibd.GeneralBlock;
//Util.CommonHelper.SafeSelect(ddCreator, gibb.DefaultCreator.ToString());
Util.CommonHelper.SafeSelect(ddManager, gibb.Manager.ToString());
Util.CommonHelper.SafeSelect(ddCalendar, gibb.CalendarId.ToString());
Util.CommonHelper.SafeSelect(ddContType, ((int)gibb.ControllerAssignType).ToString());
if (gibb.ControllerAssignType == ControllerAssignType.CustomUser)
{
trController.Visible = true;
Util.CommonHelper.SafeSelect(ddController, gibb.Controller.ToString());
}
else
{
trController.Visible = false;
}
Util.CommonHelper.SafeSelect(ddRespType, ((int)gibb.ResponsibleAssignType).ToString());
if (gibb.ResponsibleAssignType == ResponsibleAssignType.CustomUser)
{
// lblForResp.Text = LocRM.GetString("tResponsible") + ":";
// ddResponsible.Visible = true;
// lblResponsible.Visible = false;
// lblChangeButton.Visible = false;
trCustomUser.Visible = true;
Util.CommonHelper.SafeSelect(ddResponsible, gibb.Responsible.ToString());
// [2008-09-09] O.R.: Sometimes we can have inactive or deleted user
if (ddResponsible.SelectedValue != gibb.Responsible.ToString())
{
ddResponsible.Items.Insert(0, new ListItem("[ " + LocRM.GetString("tNotSet") + " ]", "-1"));
Util.CommonHelper.SafeSelect(ddResponsible, "-1");
}
}
else
{
trCustomUser.Visible = false;
}
BindResponsible(gibb);
cbAllowAddRes.Checked = gibb.AllowAddResources;
cbAllowAddToDo.Checked = gibb.AllowAddToDo;
cbAllowControl.Checked = gibb.AllowControl;
cbAllowToDeclineResp.Checked = gibb.AllowToDeclineResponsibility;
cbAllowToReassignResp.Checked = gibb.AllowToReassignResponsibility;
cbAllowToComeResp.Checked = gibb.AllowUserToComeResponsible;
cbReassignResp.Checked = gibb.ReassignResponsibileOnReOpen;
ucDuration.Value = DateTime.MinValue.AddMinutes(gibb.ExpectedDuration);
ucResponseTime.Value = DateTime.MinValue.AddMinutes(gibb.ExpectedResponseTime);
ucAssignTime.Value = DateTime.MinValue.AddMinutes(gibb.ExpectedAssignTime);
ucTaskTime.Value = DateTime.MinValue.AddMinutes(gibb.TaskTime);
}
