public object Convert(object[] values, Type targetType, object parameter, System.Globalization.CultureInfo culture)
{
Datacontext _dataContext = Datacontext.GetInstance();
string statType = values[0] as string;
string statName = values[1] as string;
if (statType == "Queue" || statType == "GroupPlaces")
{
if (statName == (_dataContext.AnnexStatValues.ContainsKey("acd-calls-waiting") == true ?
_dataContext.AnnexStatValues["acd-calls-waiting"] : string.Empty))
{
return((System.Windows.Media.Brush) new BrushConverter().ConvertFromString("#5CB3FF"));
}
else if (statName == (_dataContext.AnnexStatValues.ContainsKey("dn-calls-waiting") == true ?
_dataContext.AnnexStatValues["dn-calls-waiting"] : string.Empty))
{
return((System.Windows.Media.Brush) new BrushConverter().ConvertFromString("#82CAFA"));
}
else if (statName == (_dataContext.AnnexStatValues.ContainsKey("vq-calls-in-queue") == true ?
_dataContext.AnnexStatValues["vq-calls-in-queue"] : string.Empty))
{
return((System.Windows.Media.Brush) new BrushConverter().ConvertFromString("#98AFC7"));
}
else
{
return(DependencyProperty.UnsetValue);
}
}
else
{
return(DependencyProperty.UnsetValue);
}
}
/// <summary>
/// Initializes a new instance of the <see cref="MessageBox"/> class.
/// </summary>
/// <param name="Msgbox_typename">The msgbox_typename.</param>
/// <param name="content">The content.</param>
/// <param name="btnleft_content">The btnleft_content.</param>
/// <param name="btnright_content">The btnright_content.</param>
/// <param name="isUsedForForward">if set to <c>true</c> [is used for forward].</param>
public MessageBox(string Msgbox_typename, string content, string btnleft_content, string btnright_content)
{
btnleft_Content = btnleft_content;
btnright_Content = btnright_content;
InitializeComponent();
this.DataContext = Datacontext.GetInstance();
if (Msgbox_typename == "close")
{
this.DialogResult = true;
this.Close();
}
lblTitle.Content = Msgbox_typename + " - Agent Interaction Desktop";
txtblockContent.Text = content;
if (!string.IsNullOrEmpty(btnleft_content))
{
btn_left.Content = btnleft_content;
}
else
{
btn_left.Visibility = System.Windows.Visibility.Hidden;
}
btn_right.Content = btnright_content;
ShadowEffect.ShadowDepth = 0;
ShadowEffect.Opacity = 0.5;
ShadowEffect.Softness = 0.5;
ShadowEffect.Color = (Color)ColorConverter.ConvertFromString("#003660");
}
/// <summary>
/// Updates the XML data.
/// </summary>
/// <param name="dtRow">The dt row.</param>
/// <param name="uniqueIdentity">The unique identity.</param>
/// <param name="type">The type.</param>
/// <returns></returns>
public int UpdateXmlData(DataRow dtRow, string uniqueIdentity, string type)
{
try
{
System.Xml.Linq.XDocument resultsDoc = System.Xml.Linq.XDocument.Parse((System.Xml.Linq.XDocument.Load(Datacontext.GetInstance().CorporateFavoriteFile)).ToString());
var query = resultsDoc.Root.Descendants("Favorites");
foreach (System.Xml.Linq.XElement e in query)
{
if (e.Element("UniqueIdentity").Value.ToString() == uniqueIdentity && e.Element("Type").Value.ToString() == type)
{
e.Element("Category").Value = dtRow["Category"].ToString();
e.Element("DisplayName").Value = dtRow["DisplayName"].ToString();
e.Element("FirstName").Value = dtRow["FirstName"].ToString();
e.Element("LastName").Value = dtRow["LastName"].ToString();
e.Element("PhoneNumber").Value = dtRow["PhoneNumber"].ToString();
e.Element("EmailAddress").Value = dtRow["EmailAddress"].ToString();
e.Element("Type").Value = dtRow["Type"].ToString();
}
}
resultsDoc.Save(Datacontext.GetInstance().CorporateFavoriteFile);
}
catch (Exception error)
{
_logger.Error("Error in updating favorite XMLdata : " + error.Message.ToString());
}
return(0);
}
public object Convert(object[] values, Type targetType, object parameter, System.Globalization.CultureInfo culture)
{
Datacontext _dataContext = Datacontext.GetInstance();
string input = values[0] as string;
string number = values[1] as string;
if (number.ToString().Length > _dataContext.ConsultDialDigits && _dataContext.isOnCall)
{
return((Brush) new BrushConverter().ConvertFromString("#888"));
}
else
{
if (input == "11")
{
return(Brushes.Red);
}
else if (input == "12")
{
return(Brushes.Blue);
}
else if (input == "13")
{
return(Brushes.Green);
}
else
{
return(DependencyProperty.UnsetValue);
}
}
}
/// <summary>
/// Creates the XML data.
/// </summary>
/// <param name="dtRow">The dt row.</param>
/// <returns></returns>
public int CreateXMLData(DataRow dtRow)
{
try
{
if (File.Exists(Datacontext.GetInstance().CorporateFavoriteFile))
{
System.Xml.Linq.XDocument resultsDoc = System.Xml.Linq.XDocument.Parse((System.Xml.Linq.XDocument.Load(Datacontext.GetInstance().CorporateFavoriteFile)).ToString());
var query = resultsDoc.Root;
query.Add(new System.Xml.Linq.XElement("Favorites", (new System.Xml.Linq.XElement("Category", dtRow["Category"].ToString())),
(new System.Xml.Linq.XElement("DisplayName", dtRow["DisplayName"])),
(new System.Xml.Linq.XElement("UniqueIdentity", dtRow["UniqueIdentity"])),
(new System.Xml.Linq.XElement("FirstName", dtRow["FirstName"])),
(new System.Xml.Linq.XElement("LastName", dtRow["LastName"])),
(new System.Xml.Linq.XElement("PhoneNumber", dtRow["PhoneNumber"])),
(new System.Xml.Linq.XElement("EmailAddress", dtRow["EmailAddress"])),
(new System.Xml.Linq.XElement("Type", dtRow["Type"]))));
resultsDoc.Save(Datacontext.GetInstance().CorporateFavoriteFile);
return(1);
}
}
catch (Exception ex)
{
_logger.Error("Error in creating favorite XML Data : " + ex.Message.ToString());
}
return(0);
}
public OutboundScreenPop()
{
_datacontext = Datacontext.GetInstance();
InitializeComponent();
this.DataContext = _datacontext;
ShadowEffect.ShadowDepth = 0;
ShadowEffect.Opacity = 0.5;
ShadowEffect.Softness = 0.5;
ShadowEffect.Color = (Color)ColorConverter.ConvertFromString("#003660");
}
/// <summary>
/// Initializes a new instance of the <see cref="LogonInfo"/> class.
/// </summary>
public LogonInfo()
{
InitializeComponent();
this.DataContext = Datacontext.GetInstance();
var window = IsWindowOpen <Window>("SoftphoneBar");
if (window != null)
{
_view = (SoftPhoneBar)window;
}
}
/// <summary>
/// Initializes a new instance of the <see cref="Notifier"/> class.
/// </summary>
public Notifier()
{
InitializeComponent();
mediaPlayer = new System.Windows.Media.MediaPlayer();
mediaPlayer.MediaEnded += mediaPlayer_MediaEnded;
bool isEnableCallReject = false;
bool isEnableCallAccept = false;
EventManager.RegisterClassHandler(typeof(UIElement), AccessKeyManager.AccessKeyPressedEvent, new AccessKeyPressedEventHandler(OnAccessKeyPressed));
this.DataContext = Datacontext.GetInstance();
_dataContext.ErrorRowHeight = new GridLength(0);
if (_configContainer.AllKeys.Contains("voice.enable.call-notify-reject") &&
((string)_configContainer.GetValue("voice.enable.call-notify-reject")).ToLower().Equals("true"))
{
isEnableCallReject = true;
}
if ((_configContainer.AllKeys.Contains("voice.enable.call-notify-accept") &&
((string)_configContainer.GetValue("voice.enable.call-notify-accept")).ToLower().Equals("true")))
{
isEnableCallAccept = true;
}
if (!isEnableCallReject && isEnableCallAccept)
{
btnLeft.Visibility = System.Windows.Visibility.Hidden;
btnRight.Content = "_Accept";
btnRight.Style = (Style)FindResource("CallButton");
}
if (isEnableCallReject && !isEnableCallAccept)
{
btnLeft.Visibility = System.Windows.Visibility.Hidden;
btnRight.Content = "_Reject";
btnRight.Style = (Style)FindResource("RejectButton");
}
if (isEnableCallReject && isEnableCallAccept)
{
btnLeft.Visibility = System.Windows.Visibility.Visible;
btnLeft.Content = "_Accept";
btnRight.Content = "_Reject";
btnRight.Style = (Style)FindResource("RejectButton");
}
if (btnRight.Content == "_Reject")
{
if (string.IsNullOrEmpty(_dataContext.ThridpartyDN) || !_configContainer.AllKeys.Contains("voice.requeue.route-dn") ||
string.IsNullOrEmpty(_configContainer.GetValue("voice.requeue.route-dn")))
{
btnRight.Visibility = System.Windows.Visibility.Hidden;
}
}
}
public ChangePassword()
{
InitializeComponent();
this.DataContext = Datacontext.GetInstance();
_shadowEffect.ShadowDepth = 0;
_shadowEffect.Opacity = 0.5;
_shadowEffect.Softness = 0.5;
_shadowEffect.Color = (Color)ColorConverter.ConvertFromString("#003660");
_dataContext.CSErrorMessage = string.Empty;
_dataContext.CSErrorRowHeight = new GridLength(0);
txtOldPass.Focus();
}
internal static OutputValues DeleteSkillFromAgent(string userName, string skillName)
{
OutputValues output = new OutputValues();
try
{
CfgPersonQuery queryPerson = new CfgPersonQuery();
queryPerson.UserName = userName;
queryPerson.TenantDbid = _configContainer.TenantDbId;
CfgPerson person = _configContainer.ConfServiceObject.RetrieveObject <CfgPerson>(queryPerson);
if (person != null)
{
ICollection <CfgSkillLevel> agentSkills = person.AgentInfo.SkillLevels;
foreach (CfgSkillLevel skillToRemove in person.AgentInfo.SkillLevels)
{
if (skillToRemove.Skill.Name == skillName)
{
person.AgentInfo.SkillLevels.Remove(skillToRemove);
person.Save();
break;
}
}
}
output.MessageCode = "200";
output.Message = "Skill deleted Successfully.";
person = _configContainer.ConfServiceObject.RetrieveObject <CfgPerson>(queryPerson);
if (person != null)
{
//Update the skill level to MySkills
if (person.AgentInfo.SkillLevels != null && person.AgentInfo.SkillLevels.Count > 0)
{
Datacontext.GetInstance().MySkills.Clear();
foreach (CfgSkillLevel skillLevel in person.AgentInfo.SkillLevels)
{
Datacontext.GetInstance().MySkills.Add(new Agent.Interaction.Desktop.Helpers.MySkills(skillLevel.Skill.Name.ToString(), skillLevel.Level));
}
}
else
{
Datacontext.GetInstance().MySkills.Clear();
}
}
}
catch (Exception commonException)
{
output.MessageCode = "2001";
output.Message = (commonException.InnerException == null ? commonException.Message : commonException.InnerException.Message);
}
return(output);
}
public CaseWindow()
{
InitializeComponent();
this.DataContext = Datacontext.GetInstance();
this._configContainer = ConfigContainer.Instance();
ShadowEffect.ShadowDepth = 0;
ShadowEffect.Opacity = 0.5;
ShadowEffect.Softness = 0.5;
ShadowEffect.Color = (Color)ColorConverter.ConvertFromString("#003660");
//webBrowser.Visibility = System.Windows.Visibility.Visible;
//webBrowser.Navigate(new Uri("https://www.google.com"));
}
public List <RequeueSkills> RetrieveRequeueSkillSet(string businessAttributeFullPath)
{
var _dataContext = Datacontext.GetInstance();
var listRequeueSkills = new List <RequeueSkills>();
if (businessAttributeFullPath == "$AllSkills$")
{
foreach (var item in _dataContext.LoadAllSkills)
{
listRequeueSkills.Add(new RequeueSkills()
{
Skill = item, Value = item
});
}
}
else if (!string.IsNullOrEmpty(businessAttributeFullPath) && businessAttributeFullPath.Contains("/"))
{
string[] attribName = businessAttributeFullPath.Split('/');
if (attribName.Length == 2)
{
ConfigManager objConfigManager = new ConfigManager();
CfgEnumeratorValue objBusinessAttribute = objConfigManager.GetBusinessAttribute(attribName[0], attribName[1]);
if (objBusinessAttribute != null && objBusinessAttribute.UserProperties != null)
{
foreach (var item in objBusinessAttribute.UserProperties.AllKeys)
{
var conditionData = objBusinessAttribute.UserProperties.GetAsKeyValueCollection(item.ToString());
foreach (var key in conditionData.AllKeys)
{
var requeueSkills = new RequeueSkills();
requeueSkills.Category = item.ToString();
requeueSkills.Value = key.ToString();
requeueSkills.Skill = conditionData[key].ToString();
listRequeueSkills.Add(requeueSkills);
}
}
//return listRequeueSkills;
}
}
}
if (listRequeueSkills.Count == 0)
{
listRequeueSkills.Add(new RequeueSkills()
{
Skill = "None", Value = "None", Category = "None"
});
}
return(listRequeueSkills);
}
/// <summary>
/// Initializes a new instance of the <see cref="MyMessageSummary"/> class.
/// </summary>
/// <param name="owner">The owner.</param>
public MyMessageSummary(Window owner)
{
EventManager.RegisterClassHandler(typeof(UIElement), AccessKeyManager.AccessKeyPressedEvent, new AccessKeyPressedEventHandler(OnAccessKeyPressed));
if (owner is SoftPhoneBar)
{
bottom = owner as SoftPhoneBar;
}
InitializeComponent();
this.DataContext = Datacontext.GetInstance();
ShadowEffect.ShadowDepth = 0;
ShadowEffect.Opacity = 0.5;
ShadowEffect.Softness = 0.5;
ShadowEffect.Color = (Color)ColorConverter.ConvertFromString("#003660");
}
internal static void GetSwitchType()
{
if (_configContainer.AllKeys.Contains("switch-type") && _configContainer.GetValue("switch-type") != null)
{
var _switchQuery = new CfgSwitchQuery();
_switchQuery.TenantDbid = _configContainer.TenantDbId;
_switchQuery.Name = _configContainer.GetValue("switch-type");
try
{
var _switch = _configContainer.ConfServiceObject.RetrieveObject <CfgSwitch>(_switchQuery);
if (_switch != null)
{
Datacontext.GetInstance().SwitchType = _switch;
}
else
{
_switchQuery = new CfgSwitchQuery();
_switchQuery.TenantDbid = _configContainer.TenantDbId;
var _switchICollection = _configContainer.ConfServiceObject.RetrieveMultipleObjects <CfgSwitch>(_switchQuery);
foreach (CfgSwitch item in _switchICollection)
{
Datacontext.GetInstance().SwitchType = item;
}
}
}
catch
{
_switchQuery = new CfgSwitchQuery();
_switchQuery.TenantDbid = _configContainer.TenantDbId;
var _switchICollection = _configContainer.ConfServiceObject.RetrieveMultipleObjects <CfgSwitch>(_switchQuery);
foreach (CfgSwitch item in _switchICollection)
{
Datacontext.GetInstance().SwitchType = item;
}
}
finally
{
if (Datacontext.GetInstance().SwitchType != null)
{
_logger.Info("T-server switch type: " + Datacontext.GetInstance().SwitchType.Type.ToString());
Datacontext.GetInstance().SwitchName = Datacontext.GetInstance().SwitchType.Type == CfgSwitchType.CFGLucentDefinityG3 ? "avaya" : ((Datacontext.GetInstance().SwitchType.Type == CfgSwitchType.CFGNortelDMS100 || Datacontext.GetInstance().SwitchType.Type == CfgSwitchType.CFGNortelMeridianCallCenter) ? "nortel" : "avaya");
}
}
}
}
public CallDataPopup(string position, string size)
{
InitializeComponent();
WindowResizer winResize = new WindowResizer(this);
winResize.addResizerDown(BottomSideRect);
winResize.addResizerRight(RightSideRect);
winResize.addResizerRightDown(RightbottomSideRect);
winResize = null;
DataContext = Datacontext.GetInstance();
ShadowEffect.ShadowDepth = 0;
ShadowEffect.Opacity = 0.5;
ShadowEffect.Softness = 0.5;
ShadowEffect.Color = (Color)ColorConverter.ConvertFromString("#003660");
imgPinClose.Source = new BitmapImage(new Uri("/Agent.Interaction.Desktop;component/Images/Pin.Open.png", UriKind.Relative));
imgPin_EnterClose.Source = new BitmapImage(new Uri("/Agent.Interaction.Desktop;component/Images/Pin.Open.Selected.png", UriKind.Relative));
imgPinClose.Width = 18;
imgPinClose.Height = 18;
imgPin_EnterClose.Width = 18;
imgPin_EnterClose.Height = 18;
imgPinOpen.Source = new BitmapImage(new Uri("/Agent.Interaction.Desktop;component/Images/Pin.Close.png", UriKind.Relative));
imgPin_EnterOpen.Source = new BitmapImage(new Uri("/Agent.Interaction.Desktop;component/Images/Pin.Close.Selected.png", UriKind.Relative));
imgPinOpen.Width = 18;
imgPinOpen.Height = 18;
imgPin_EnterOpen.Width = 18;
imgPin_EnterOpen.Height = 18;
btnPin.Content = imgPinOpen;
BindGrid();
var _posi = position.Split(',');
var _size = size.Split(',');
if (_posi.Count() > 1)
{
_left = double.Parse(_posi[0]);
_top = double.Parse(_posi[1]);
}
if (_size.Count() > 1)
{
_height = double.Parse(_size[0]);
_width = double.Parse(_size[1]);
}
}
/// <summary>
/// Handles the Loaded event of the UserCallInfo control.
/// </summary>
/// <param name="sender">The source of the event.</param>
/// <param name="e">The <see cref="System.Windows.RoutedEventArgs"/> instance containing the event data.</param>
private void Window_Loaded(object sender, RoutedEventArgs e)
{
var hwnd = new WindowInteropHelper(this).Handle;
SetWindowLong(hwnd, GWL_STYLE, GetWindowLong(hwnd, GWL_STYLE) & ~WS_SYSMENU);
_dataContext = Datacontext.GetInstance();
HwndSource source = PresentationSource.FromVisual(this) as HwndSource;
source.AddHook(WndProc);
SystemMenu = GetSystemMenu(new WindowInteropHelper(this).Handle, false);
//EnableMenuItem(SystemMenu, SC_Minimize, (uint)(MF_ENABLED | (true ? MF_ENABLED : MF_GRAYED)));
DeleteMenu(SystemMenu, SC_Move, MF_BYCOMMAND);
DeleteMenu(SystemMenu, SC_Size, MF_BYCOMMAND);
DeleteMenu(SystemMenu, SC_Minimize, MF_BYCOMMAND);
DeleteMenu(SystemMenu, SC_Maximize, MF_BYCOMMAND);
DeleteMenu(SystemMenu, SC_Restore, MF_BYCOMMAND);
InsertMenu(SystemMenu, 0, MF_BYPOSITION, CU_Minimize, "Minimize");
InsertMenu(SystemMenu, 0, MF_BYPOSITION, CU_TopMost, "Topmost");
}
public object Convert(object value, System.Type targetType, object parameter, System.Globalization.CultureInfo culture)
{
Datacontext _dataContext = Datacontext.GetInstance();
if (value == null)
{
return(Brushes.Black);
}
var color = new SolidColorBrush((System.Windows.Media.Color)ColorConverter.ConvertFromString(_dataContext.BroadCastAttributes[value.ToString()]));
return(color);
//var dValue = System.Convert.ToDecimal(value);
//if (dValue < 0)
// return new SolidColorBrush(_dataContext.BroadCastForegroundBrush);
//else
// return new SolidColorBrush(_dataContext.BroadCastForegroundBrush);
}
/// <summary>
/// Handles the Click event of the CallDataAddMenuitem control.
/// </summary>
/// <param name="sender">The source of the event.</param>
/// <param name="e">The <see cref="RoutedEventArgs"/> instance containing the event data.</param>
public void CallDataAddMenuitem1_Click(object sender, RoutedEventArgs e)
{
try
{
MenuItem menuitem = sender as MenuItem;
DGAttachData.UpdateLayout();
if (DGAttachData.Items.Count > 2)
{
DGAttachData.ScrollIntoView(DGAttachData.Items[DGAttachData.Items.Count - 2]);
}
int rowIndex =
Datacontext.GetInstance()
.NotifyCallData.IndexOf(
Datacontext.GetInstance()
.NotifyCallData.Where(p => p.Key == menuitem.Header.ToString())
.FirstOrDefault());
var dataGridCellInfo = new Microsoft.Windows.Controls.DataGridCellInfo(DGAttachData.Items[rowIndex], DGAttachData.Columns[1]);
var cell = TryToFindGridCell(DGAttachData, dataGridCellInfo);
if (cell == null)
{
return;
}
cell.Focus();
_isCaseDataManualBeginEdit = true;
DGAttachData.BeginEdit();
if (_dataContext.NotifyCallData.Count <= 0)
{
DGAttachData.Visibility = Visibility.Collapsed;
txtAttachDataInfo.Visibility = Visibility.Visible;
}
else
{
DGAttachData.Visibility = Visibility.Visible;
txtAttachDataInfo.Visibility = Visibility.Collapsed;
}
}
catch (Exception commonException)
{
_logger.Error("CallDataAddMenuitem_Click: " + commonException.Message.ToString());
}
}
/// <summary>
/// Binds the grid.
/// </summary>
public void BindGrid()
{
try
{
if (_dataContext.userAttachData.Count != 0)
{
_dataContext.NotifyCallData.Clear();
foreach (var pair in _dataContext.userAttachData)
{
//commented by vinoth on 06th Nov, but need to check
//if (pair.Key == "ANI" || pair.Key == "OtherDN")
//_dataContext.TitleText = pair.Value + " - Agent Interaction Desktop";
//end
if (_dataContext.NotifyCallData.Count(p => p.Key == pair.Key) == 0)
{
Datacontext.GetInstance()
.NotifyCallData.Add(new CallData(pair.Key, pair.Value,
_dataContext.KeyFontFamily, _dataContext.KeyFontWeight));
}
}
_dataContext.NotifyCallData = new ObservableCollection <ICallData>(_dataContext.NotifyCallData.OrderBy(callData => callData.Key));
}
if (_dataContext.NotifyCallData.Count <= 0)
{
DGAttachData.Visibility = Visibility.Collapsed;
txtAttachDataInfo.Visibility = Visibility.Visible;
}
else
{
DGAttachData.Visibility = Visibility.Visible;
txtAttachDataInfo.Visibility = Visibility.Collapsed;
}
}
catch (Exception ex)
{
_logger.Error("Error occurred as " + ex.Message);
}
}
/// <summary>
/// Reads the favorite fields.
/// </summary>
public void ReadFavoriteFields()
{
try
{
if (Datacontext.GetInstance().CorporateFavoriteFile == string.Empty)
{
return;
}
if (!File.Exists(Datacontext.GetInstance().CorporateFavoriteFile))
{
return;
}
System.Xml.Linq.XDocument resultsDoc = System.Xml.Linq.XDocument.Parse((System.Xml.Linq.XDocument.Load(Datacontext.GetInstance().CorporateFavoriteFile)).ToString());
var query = resultsDoc.Root.Descendants("Favorites");
foreach (System.Xml.Linq.XElement elements in query)
{
DataRow dtRow = Datacontext.GetInstance().dtFavorites.NewRow();
dtRow["Category"] = elements.Element("Category").Value;
dtRow["DisplayName"] = elements.Element("DisplayName").Value;
dtRow["UniqueIdentity"] = elements.Element("UniqueIdentity").Value;
dtRow["FirstName"] = elements.Element("FirstName").Value;
dtRow["LastName"] = elements.Element("LastName").Value;
dtRow["PhoneNumber"] = elements.Element("PhoneNumber").Value;
dtRow["EmailAddress"] = elements.Element("EmailAddress").Value;
dtRow["Type"] = elements.Element("Type").Value;
Datacontext.GetInstance().dtFavorites.Rows.Add(dtRow);
if (dtRow["Category"] as string != null && !string.IsNullOrEmpty((dtRow["Category"] as string).Trim()) &&
!Datacontext.GetInstance().CategoryNamesList.Contains(dtRow["Category"].ToString()))
{
Datacontext.GetInstance().CategoryNamesList.Add(dtRow["Category"].ToString());
}
}
}
catch (Exception ex)
{
_logger.Error("Error in reading favorite XMLFile : " + ex.Message.ToString());
}
}
/// <summary>
/// Creates the XML file.
/// </summary>
public void CreateXMLFile()
{
try
{
if (!Directory.Exists(Path.GetDirectoryName(Datacontext.GetInstance().CorporateFavoriteFile)))
{
Directory.CreateDirectory(Path.GetDirectoryName(Datacontext.GetInstance().CorporateFavoriteFile));
}
if (!File.Exists(Datacontext.GetInstance().CorporateFavoriteFile))
{
_logger.Warn("Corporate Favorite File Not Found");
XDocument config = new XDocument(
new XDeclaration("1.0", "utf-8", ""),
new XElement("UserFavorites"));
config.Save(@Datacontext.GetInstance().CorporateFavoriteFile);
}
}
catch (Exception ex)
{
_logger.Error("Error in creating favorite XMLFile : " + ex.Message.ToString());
}
}
public int RemoveFavorite(string uniqueIdentity, string type)
{
try
{
System.Xml.Linq.XDocument resultsDoc = System.Xml.Linq.XDocument.Parse((System.Xml.Linq.XDocument.Load(Datacontext.GetInstance().CorporateFavoriteFile)).ToString());
var query = resultsDoc.Root.Descendants("Favorites");
foreach (System.Xml.Linq.XElement e in query)
{
if (e.Element("UniqueIdentity").Value.ToString() == uniqueIdentity && e.Element("Type").Value.ToString() == type)
{
var collection = resultsDoc.DescendantNodes();
e.Remove();
resultsDoc.Save(Datacontext.GetInstance().CorporateFavoriteFile);
return(1);
}
}
}
catch (Exception ex)
{
_logger.Error("Error in creating removing XMLFile : " + ex.Message.ToString());
}
return(0);
}
/// <summary>
/// Initializes a new instance of the <see cref="About"/> class.
/// </summary>
#region Constructor
public About()
{
InitializeComponent();
this.DataContext = Datacontext.GetInstance();
MainBorder.BorderBrush = new SolidColorBrush((Color)(ColorConverter.ConvertFromString("#0070C5")));
MainBorder.BitmapEffect = ShadowEffect;
RenderOptions.SetCachingHint(MainBorder.BorderBrush, CachingHint.Cache);
RenderOptions.SetBitmapScalingMode(MainBorder.BorderBrush, BitmapScalingMode.LowQuality);
ShadowEffect.ShadowDepth = 0;
ShadowEffect.Opacity = 0.5;
ShadowEffect.Softness = 0.5;
ShadowEffect.Color = (Color)ColorConverter.ConvertFromString("#003660");
if (ApplicationDeployment.IsNetworkDeployed)
{
if (ConfigurationManager.AppSettings.AllKeys.Contains("application.version"))
{
if (!string.IsNullOrEmpty(ConfigurationManager.AppSettings["application.version"]))
{
Version.Content = "V " + ConfigurationManager.AppSettings["application.version"].ToString();
}
}
}
}
private void StatisticsConnectionManager_Opened(object sender, System.EventArgs e)
{
Datacontext.GetInstance().IsStatAlive = true;
_listener.NotifyStatServerStatus("ServerStarted");
}
/// <summary>
/// Modifies the XML data.
/// </summary>
/// <param name="dtRow">The dt row.</param>
/// <param name="uniqueIdentity">The unique identity.</param>
/// <param name="type">The type.</param>
/// <returns></returns>
public int ModifyXmlData(DataRow dtRow, string uniqueIdentity, string type)
{
try
{
CreateXMLFile();
System.Xml.Linq.XDocument resultsDoc = System.Xml.Linq.XDocument.Parse((System.Xml.Linq.XDocument.Load(Datacontext.GetInstance().CorporateFavoriteFile)).ToString());
string query = resultsDoc.Root.Descendants("Favorites").Where(x => x.Element("UniqueIdentity").Value.ToString() == uniqueIdentity &&
x.Element("Type").Value.ToString() == type
).Select(i => i.Element("UniqueIdentity").Value.ToString()).FirstOrDefault();
if (query == null)
{
return(CreateXMLData(dtRow));
}
else
{
return(UpdateXmlData(dtRow, uniqueIdentity, type));
}
}
catch (Exception error)
{
_logger.Error("Error in modifying favorite XML data : " + error.Message.ToString());
}
return(0);
}
//private static void NamedPipeDataTransfer(StatRequest request)
//{
// Pointel.Logger.Core.ILog logger = Pointel.Logger.Core.LogManager.GetLogger(System.Reflection.MethodBase.GetCurrentMethod().DeclaringType, "AID");
// NamedPipeClientStream namedPipeClient = null;
// Datacontext _dataContext = Datacontext.GetInstance();
// bool sendData = true;
// try
// {
// if (request == StatRequest.Show || request == StatRequest.Open)
// {
// var statprocess = Process.GetProcessesByName("StatTickerFive");
// if (statprocess == null || statprocess.Length == 0 || (statprocess != null && statprocess.Length != 0 && !statprocess.Any(x => x.Id.ToString().Trim().Contains(_dataContext.StatProcessId.ToString()))))
// {
// string[] args = { "UserName:"******"Password:"******"AppName:" + _dataContext.ApplicationName,
// "Host:" + (string.IsNullOrEmpty(_dataContext.HostNameSelectedValue) ? _dataContext.HostNameText : _dataContext.HostNameSelectedValue),
// "Port:" + (string.IsNullOrEmpty(_dataContext.PortSelectedValue) ? _dataContext.PortText : _dataContext.PortSelectedValue),
// "Place:" + _dataContext.Place };
// var statProcess = Process.Start(Environment.CurrentDirectory + @"\StatTickerFive.exe", string.Join(",", args));
// //var statProcess = Process.Start(@"C:\Program Files\Pointel Inc.,\Agent Interaction Desktop V5.0.3.11\StatTickerFive.exe", string.Join(",", args));
// _dataContext.StatProcessId = statProcess.Id;
// sendData = false;
// }
// }
// if (sendData)
// {
// namedPipeClient = new NamedPipeClientStream(".", "AIDPipe_" + _dataContext.UserName, PipeDirection.Out, PipeOptions.Asynchronous);
// namedPipeClient.Connect(1000);
// if (namedPipeClient.IsConnected)
// {
// byte[] msgBuff = System.Text.Encoding.UTF8.GetBytes(((int)request).ToString());
// namedPipeClient.Write(msgBuff, 0, msgBuff.Length);
// namedPipeClient.Flush();
// namedPipeClient.Close();
// namedPipeClient.Dispose();
// }
// }
// }
// catch (Exception generalException)
// {
// //System.Windows.MessageBox.Show("Stat Request : " + request.ToString() + "Error occurred as " + generalException.Message);
// logger.Error("Error occurred as " + generalException.Message);
// }
// finally
// {
// if (namedPipeClient != null)
// {
// if (namedPipeClient.IsConnected)
// {
// namedPipeClient.Close();
// }
// namedPipeClient.Dispose();
// namedPipeClient = null;
// }
// logger = null;
// }
//}
private static void NamedPipeDataTransfer(StatRequest request)
{
Pointel.Logger.Core.ILog logger = Pointel.Logger.Core.LogManager.GetLogger(System.Reflection.MethodBase.GetCurrentMethod().DeclaringType, "AID");
NamedPipeClientStream namedPipeClient = null;
Datacontext _dataContext = Datacontext.GetInstance();
bool sendData = true;
try
{
if (request == StatRequest.Show || request == StatRequest.Open)
{
var statprocess = Process.GetProcessesByName("StatTickerFive");
if (statprocess == null || statprocess.Length == 0 || (statprocess != null && statprocess.Length != 0 && !statprocess.Any(x => x.Id.ToString().Trim().Contains(_dataContext.StatProcessId.ToString()))))
{
//string isGadgetShow = "true";
//if (request == StatRequest.QueueConfig)
// isGadgetShow = "false";
string[] args = { "UserName:"******"Password:"******"AppName:" + _dataContext.ApplicationName,
"Host:" + (string.IsNullOrEmpty(_dataContext.HostNameSelectedValue) ? _dataContext.HostNameText : _dataContext.HostNameSelectedValue),
"Port:" + (string.IsNullOrEmpty(_dataContext.PortSelectedValue) ? _dataContext.PortText : _dataContext.PortSelectedValue),
"Place:" + _dataContext.Place,
"AddpServerTimeOut:" + 0,
"AddpClientTimeOut:" + 0,
"IsConfigQueue:" + false,
"IsGadgetShow:" + true };
var statProcess = Process.Start(Environment.CurrentDirectory + @"\StatTickerFive.exe", string.Join(",", args));
//var statProcess = Process.Start(@"C:\Program Files\Pointel Inc.,\Agent Interaction Desktop V5.0.3.11\StatTickerFive.exe", string.Join(",", args));
_dataContext.StatProcessId = statProcess.Id;
sendData = false;
}
}
if (sendData)
{
namedPipeClient = new NamedPipeClientStream(".", "AIDPipe_" + _dataContext.UserName, PipeDirection.Out, PipeOptions.Asynchronous);
namedPipeClient.Connect();
if (namedPipeClient.IsConnected)
{
byte[] msgBuff = System.Text.Encoding.UTF8.GetBytes(((int)request).ToString());
namedPipeClient.Write(msgBuff, 0, msgBuff.Length);
namedPipeClient.Flush();
namedPipeClient.Close();
namedPipeClient.Dispose();
}
}
}
catch (Exception generalException)
{
//System.Windows.MessageBox.Show("Stat Request : " + request.ToString() + "Error occurred as " + generalException.Message);
logger.Error("Error occurred as " + generalException.Message);
}
finally
{
//if (namedPipeClient != null)
//{
// if (namedPipeClient.IsConnected)
// {
// namedPipeClient.Close();
// }
// namedPipeClient.Dispose();
// namedPipeClient = null;
//}
logger = null;
}
}
internal static OutputValues AddUpdateSkillToAgent(string operationType, string userName, string skillName, Int32 skillLevel)
{
OutputValues output = new OutputValues();
try
{
CfgPersonQuery queryPerson = new CfgPersonQuery();
queryPerson.UserName = userName;
queryPerson.TenantDbid = _configContainer.TenantDbId;
CfgPerson person = _configContainer.ConfServiceObject.RetrieveObject <CfgPerson>(queryPerson);
if (operationType == "Add")
{
if (person != null)
{
ICollection <CfgSkillLevel> agentSkills = person.AgentInfo.SkillLevels;
bool flag = false;
foreach (CfgSkillLevel checkSkill in agentSkills)
{
if (checkSkill.Skill.Name == skillName)
{
flag = true;
break;
}
}
if (!flag)
{
CfgSkillQuery querySkill = new CfgSkillQuery();
querySkill.TenantDbid = _configContainer.TenantDbId;
querySkill.Name = skillName;
CfgSkill skill = _configContainer.ConfServiceObject.RetrieveObject <CfgSkill>(querySkill);
CfgSkillLevel skillToAdd = new CfgSkillLevel(_configContainer.ConfServiceObject, person);
skillToAdd.Skill = skill;
skillToAdd.Level = Convert.ToInt32(skillLevel);
person.AgentInfo.SkillLevels.Add(skillToAdd);
person.Save();
}
}
}
else if (operationType == "Edit")
{
if (person != null)
{
ICollection <CfgSkillLevel> agentSkills = person.AgentInfo.SkillLevels;
foreach (CfgSkillLevel editingSkill in agentSkills)
{
if (editingSkill.Skill.Name == skillName)
{
editingSkill.Level = Convert.ToInt32(skillLevel);
person.Save();
break;
}
}
}
}
output.MessageCode = "200";
output.Message = "Skill " + operationType + "ed Successfully.";
person = _configContainer.ConfServiceObject.RetrieveObject <CfgPerson>(queryPerson);
if (person != null)
{
//Update the skill level to MySkills
if (person.AgentInfo.SkillLevels != null && person.AgentInfo.SkillLevels.Count > 0)
{
Datacontext.GetInstance().MySkills.Clear();
foreach (CfgSkillLevel skill in person.AgentInfo.SkillLevels)
{
Datacontext.GetInstance().MySkills.Add(new Agent.Interaction.Desktop.Helpers.MySkills(skill.Skill.Name.ToString(), skill.Level));
}
}
else
{
Datacontext.GetInstance().MySkills.Clear();
}
}
}
catch (Exception commonException)
{
output.MessageCode = "2001";
output.Message = (commonException.InnerException == null ? commonException.Message : commonException.InnerException.Message);
}
return(output);
}
public bool ConnectStatServer(string primaryHostName, string primaryPort, string secondaryHostName, string secondaryPort, int addpServerTimeOut, int addpClientTimeOut,
int warmStandbyTimeout, short warmStandbyAttempts)
{
//StatServerConfiguration _statServerConfiguration = new StatServerConfiguration(Datacontext.GetInstance().StatServerName);
//if (Datacontext.GetInstance().ProtocolManager != null)
// Datacontext.GetInstance().ProtocolManager = null;
//EventBrokerService _eventBrokerService = null;
try
{
//_statServerConfiguration.Uri = new System.Uri("tcp://" + primaryHostName + ":" + primaryPort);
//_statServerConfiguration.ClientName = Datacontext.GetInstance().StatServerName + "_" + Datacontext.GetInstance().UserName;
//_statServerConfiguration.FaultTolerance = new FaultToleranceMode?(FaultToleranceMode.WarmStandby);
//_statServerConfiguration.WarmStandbyTimeout = new int?(warmStandbyTimeout);
//_statServerConfiguration.WarmStandbyAttempts = new short?(warmStandbyAttempts);
//_statServerConfiguration.WarmStandbyUri = new System.Uri("tcp://" + secondaryHostName + ":" + secondaryPort);
//_statServerConfiguration.UseAddp = new bool?(true);
//_statServerConfiguration.AddpServerTimeout = new int?(addpServerTimeOut);
//_statServerConfiguration.AddpClientTimeout = new int?(addpClientTimeOut);
//_statServerConfiguration.AddpTrace = "both";
//Datacontext.GetInstance().ProtocolManager.Register(_statServerConfiguration);
//_eventBrokerService = new EventBrokerService(Datacontext.GetInstance().ProtocolManager.Receiver);
//_eventBrokerService.Activate();
//_eventBrokerService.Register(Listener.Listener.ReportingSuccessMessage);
//Datacontext.GetInstance().ProtocolManager[Datacontext.GetInstance().StatServerName].Opened += new EventHandler(StatServerOpened);
//Datacontext.GetInstance().ProtocolManager[Datacontext.GetInstance().StatServerName].Closed +=new EventHandler(StatServerClosed);
//Datacontext.GetInstance().ProtocolManager[Datacontext.GetInstance().StatServerName].Open();
StatServerConfProperties _statServerProperties = new StatServerConfProperties();
_statServerProperties.Create(new Uri("tcp://" + primaryHostName + ":" + primaryPort), Datacontext.GetInstance().UserName,
new Uri("tcp://" + secondaryHostName + ":" + secondaryPort), warmStandbyTimeout, warmStandbyAttempts, addpServerTimeOut, addpClientTimeOut,
Genesyslab.Platform.Commons.Connection.Configuration.AddpTraceMode.Both);
try
{
ProtocolManagers.Instance().ProtocolManager.Unregister(ServerType.Statisticsserver.ToString());
_logger.Warn("Protocol configuration is already registered, clear existing configurations");
}
catch (Exception ex)
{
_logger.Warn("Try to remove existing protocol configurations throws exception");
}
string error = "";
if (!ProtocolManagers.Instance().ConnectServer(_statServerProperties.Protocolconfiguration, out error))
{
_logger.Error("Statserver protocol is not opened due to, " + error);
return(false);
}
Listener _listener = new Listener();
((StatServerProtocol)ProtocolManagers.Instance().ProtocolManager[ServerType.Statisticsserver.ToString()]).Received += _listener.ReportingSuccessMessage;
if (ProtocolManagers.Instance().ProtocolManager[ServerType.Statisticsserver.ToString()].State == Genesyslab.Platform.Commons.Protocols.ChannelState.Opened)
{
_logger.Info("Stat server connection opened");
Datacontext.GetInstance().IsStatAlive = true;
ProtocolManagers.Instance().ProtocolManager[ServerType.Statisticsserver.ToString()].Opened += new EventHandler(StatisticsConnectionManager_Opened);
ProtocolManagers.Instance().ProtocolManager[ServerType.Statisticsserver.ToString()].Closed += new EventHandler(StatisticsConnectionManager_Closed);
return(true);
}
else
{
_logger.Info("Stat server connection not opened");
Datacontext.GetInstance().IsStatAlive = false;
return(false);
}
}
catch (Exception ex)
{
_logger.Error("Error occurred while connecting statistics server : " + ((ex.InnerException == null) ? ex.Message : ex.InnerException.ToString()));
return(false);
}
}
/// <summary>
/// Initializes a new instance of the <see cref="BroadCastNotifier"/> class.
/// </summary>
public BroadCastNotifier()
{
InitializeComponent();
this.DataContext = Datacontext.GetInstance();
}
/// <summary>
/// Initializes a new instance of the <see cref="MessageBox"/> class.
/// </summary>
/// <param name="Msgbox_typename">The msgbox_typename.</param>
/// <param name="content">The content.</param>
/// <param name="btnleft_content">The btnleft_content.</param>
/// <param name="btnright_content">The btnright_content.</param>
/// <param name="isUsedForForward">if set to <c>true</c> [is used for forward].</param>
public MessageBox(string Msgbox_typename, string content, string btnleft_content, string btnright_content, bool isUsedForForward)
{
btnleft_Content = btnleft_content;
btnright_Content = btnright_content;
IsUsedForForward = isUsedForForward;
InitializeComponent();
this.DataContext = Datacontext.GetInstance();
ForwardError.Visibility = System.Windows.Visibility.Hidden;
ForwardError.Content = "";
if (Msgbox_typename == "close")
{
this.DialogResult = true;
this.Close();
}
if (IsUsedForForward)
{
growFwd.Height = GridLength.Auto;
btn_left.IsEnabled = false;
}
else
{
growFwd.Height = new GridLength(0);
}
if (IsUsedForForward)
{
if (Msgbox_typename.Contains("Cancel"))
{
lblTitle.Content = Msgbox_typename;
txtForward.Visibility = System.Windows.Visibility.Hidden;
lblForward.Visibility = System.Windows.Visibility.Hidden;
btn_left.IsEnabled = true;
}
else
{
lblTitle.Content = Msgbox_typename;
txtForward.Focus();
lblForward.Visibility = System.Windows.Visibility.Visible;
txtForward.Visibility = System.Windows.Visibility.Visible;
}
}
else
{
lblTitle.Content = Msgbox_typename + " - Agent Interaction Desktop";
}
txtblockContent.Text = content;
if (!string.IsNullOrEmpty(btnleft_content))
{
btn_left.Content = btnleft_content;
}
else
{
btn_left.Visibility = System.Windows.Visibility.Hidden;
}
btn_right.Content = btnright_content;
ShadowEffect.ShadowDepth = 0;
ShadowEffect.Opacity = 0.5;
ShadowEffect.Softness = 0.5;
ShadowEffect.Color = (Color)ColorConverter.ConvertFromString("#003660");
ContentValue = content;
}
