public ResponseModel CreateChatTicket([FromBody] CreateChatTickets createChatTickets)
{
ResponseModel objResponseModel = new ResponseModel();
int statusCode = 0;
string statusMessage = "";
HSChatTicketingCaller chatTicketingCaller = new HSChatTicketingCaller();
try
{
string token = Convert.ToString(Request.Headers["X-Authorized-Token"]);
Authenticate authenticate = new Authenticate();
authenticate = SecurityService.GetAuthenticateDataFromToken(_radisCacheServerAddress, SecurityService.DecryptStringAES(token));
createChatTickets.CreatedBy = authenticate.UserMasterID;
createChatTickets.TenantID = authenticate.TenantId;
//createChatTickets.Brand = authenticate.ProgramCode;
int TicketID = chatTicketingCaller.CreateChatTicket(new HSChatTicketingService(_connectioSting), createChatTickets);
statusCode = TicketID.Equals(0) ? (int)EnumMaster.StatusCode.RecordNotFound : (int)EnumMaster.StatusCode.Success;
statusMessage = CommonFunction.GetEnumDescription((EnumMaster.StatusCode)statusCode);
objResponseModel.Status = true;
objResponseModel.StatusCode = statusCode;
objResponseModel.Message = statusMessage;
objResponseModel.ResponseData = TicketID;
}
catch (Exception)
{
throw;
}
return(objResponseModel);
}
/// <summary>
/// Create Chat Ticket
/// </summary>
/// <param name="searchparams"></param>
/// <returns></returns>
public int CreateChatTicket(CreateChatTickets createChatTickets)
{
int TicketID = 0;
try
{
conn.Open();
MySqlCommand cmd1 = new MySqlCommand("SP_HSCreateChatTicket", conn)
{
Connection = conn
};
cmd1.Parameters.AddWithValue("@Tenant_ID", createChatTickets.TenantID);
cmd1.Parameters.AddWithValue("@User_ID", createChatTickets.CreatedBy);
cmd1.Parameters.AddWithValue("@_Category", string.IsNullOrEmpty(createChatTickets.Category)? "" : createChatTickets.Category);
cmd1.Parameters.AddWithValue("@_SubCategory", string.IsNullOrEmpty(createChatTickets.SubCategory) ? "" : createChatTickets.SubCategory);
cmd1.Parameters.AddWithValue("@_IssueType", string.IsNullOrEmpty(createChatTickets.IssueType) ? "" : createChatTickets.IssueType);
cmd1.Parameters.AddWithValue("@Customer_ID", createChatTickets.CustomerID);
cmd1.Parameters.AddWithValue("@Mobile_Number", string.IsNullOrEmpty(createChatTickets.CustomerMobileNumber) ? "" : createChatTickets.CustomerMobileNumber);
cmd1.Parameters.AddWithValue("@_Brand", createChatTickets.Brand);
cmd1.Parameters.AddWithValue("@_Priority", string.IsNullOrEmpty(createChatTickets.Priority) ?"" : createChatTickets.Priority);
cmd1.Parameters.AddWithValue("@Ticket_Title", string.IsNullOrEmpty(createChatTickets.TicketTitle) ? "" : createChatTickets.TicketTitle);
cmd1.Parameters.AddWithValue("@Ticket_Description", string.IsNullOrEmpty(createChatTickets.TicketDescription) ? "" : createChatTickets.TicketDescription);
cmd1.Parameters.AddWithValue("@Store_Code", string.IsNullOrEmpty(createChatTickets.StoreCode) ? "" : createChatTickets.StoreCode);
cmd1.CommandType = CommandType.StoredProcedure;
TicketID = Convert.ToInt32(cmd1.ExecuteScalar());
}
catch (Exception)
{
throw;
}
finally
{
if (conn != null)
{
conn.Close();
}
}
return(TicketID);
}
/// <summary>
/// Create Chat Ticket
/// </summary>
/// <param name="searchparams"></param>
/// <returns></returns>
public int CreateChatTicket(IHSChatTicketing _hSChatTicketing, CreateChatTickets createChatTickets)
{
hSChatTicketing = _hSChatTicketing;
return(hSChatTicketing.CreateChatTicket(createChatTickets));
}
