private void createButton_Click(object sender, System.EventArgs e)
{
Page.Validate();
if (Page.IsValid)
{
try
{
// Create toolkit instance
SupportToolkit toolkit = new SupportToolkit(session);
// Create setup parameter object with min required parameters.
CreateCaseSetup setup = new CreateCaseSetup(this.siteID.Text, this.firstName.Text,
this.lastName.Text, this.phone.Text);
// Set any additional information for creating the case
setup.Title = this.title.Text;
setup.PhoneLogNotes = this.notes.Text;
// Set any additional fields using the AdditionalFields property of the setup object
setup.AdditionalFields.Append("alt_address", AdditionalFieldType.String, "Test");
// Actually create the case
ToolkitResult result = toolkit.CreateCase(setup);
ResetFormData();
message.Text = "Case created successfully with IDNum '" + result.IDNum + "'.";
}
catch (Exception ex)
{
message.Text = ex.Message;
}
}
}
public CaseDTO CreateCase(string title, string description, string queue, DateTime createdOn)
{
var site = CreateSite();
var contact = CreateContact(site);
var createCaseSetup = new CreateCaseSetup(site.SiteIdentifier, contact.FirstName, contact.LastName, contact.Phone)
{
Title = GetRandomString15CharactersLong(),
PhoneLogNotes = description,
Queue = queue,
CreateDate = createdOn
};
var supportToolkit = _clarifySession.CreateSupportToolkit();
var createCaseResult = supportToolkit.CreateCase(createCaseSetup);
return(new CaseDTO
{
IDNumber = createCaseResult.IDNum,
ObjID = createCaseResult.Objid,
Title = createCaseSetup.Title,
Contact = contact,
Site = site,
CreatedOn = createdOn
});
}
public CreateCaseResult Execute(CreateCaseInputModel model)
{
var toolkit = _session.CreateSupportToolkit();
var setup = new CreateCaseSetup(model.SiteId, model.ContactFirstName, model.ContactLastName, model.ContactPhone)
{
Title = model.Title,
Queue = model.Queue,
PhoneLogNotes = model.Description,
Priority = model.Priority,
CaseType = model.CaseType,
Severity = model.IssueSeverity
};
var result = toolkit.CreateCase(setup);
return new CreateCaseResult {Id = result.IDNum};
}
public CreateCaseResult Execute(CreateCaseInputModel model)
{
var toolkit = _sessionCache.GetUserSession().CreateSupportToolkit();
var setup = new CreateCaseSetup(model.SiteId, model.ContactFirstName, model.ContactLastName, model.ContactPhone)
{
Title = model.Title,
Queue = model.Queue,
PhoneLogNotes = model.Description,
Priority = model.Priority,
CaseType = model.CaseType,
Severity = model.IssueSeverity
};
var result = toolkit.CreateCase(setup);
return(new CreateCaseResult {
Id = result.IDNum
});
}
public CaseDTO CreateCase(string title, string description, string queue, DateTime createdOn)
{
var site = CreateSite();
var contact = CreateContact(site);
var createCaseSetup = new CreateCaseSetup(site.SiteIdentifier, contact.FirstName, contact.LastName, contact.Phone)
{
Title = GetRandomString15CharactersLong(),
PhoneLogNotes = description,
Queue = queue,
CreateDate = createdOn
};
var supportToolkit = _clarifySession.CreateSupportToolkit();
var createCaseResult = supportToolkit.CreateCase(createCaseSetup);
return new CaseDTO
{
IDNumber = createCaseResult.IDNum,
ObjID = createCaseResult.Objid,
Title = createCaseSetup.Title,
Contact = contact,
Site = site,
CreatedOn = createdOn
};
}
private void createButton_Click(object sender, System.EventArgs e)
{
Page.Validate();
if(Page.IsValid)
{
try
{
// Create toolkit instance
SupportToolkit toolkit = new SupportToolkit( session );
// Create setup parameter object with min required parameters.
CreateCaseSetup setup = new CreateCaseSetup( this.siteID.Text, this.firstName.Text,
this.lastName.Text, this.phone.Text );
// Set any additional information for creating the case
setup.Title = this.title.Text;
setup.PhoneLogNotes = this.notes.Text;
// Set any additional fields using the AdditionalFields property of the setup object
setup.AdditionalFields.Append("alt_address", AdditionalFieldType.String, "Test");
// Actually create the case
ToolkitResult result = toolkit.CreateCase( setup );
ResetFormData();
message.Text = "Case created successfully with IDNum '" + result.IDNum + "'.";
}
catch(Exception ex)
{
message.Text = ex.Message;
}
}
}
