/// <summary>
/// startet Coaching in Abhängigkeit von aktuellem Status
/// </summary>
public void StartCoaching(string agentCode, CoachingMode coachingMode)
{
// Status prüfen
if ((_monitor.State != MonitorState.Assigned) &&
(_monitor.State != MonitorState.Coaching))
{
return;
}
// je nach aktuellem Status
switch (_monitor.State)
{
case MonitorState.Assigned:
// Coaching starten
MonitorStartCoaching(agentCode, coachingMode);
break;
case MonitorState.Coaching:
// Coaching anpassen
if (agentCode != _currentAgentCode)
{
MonitorStopCoaching();
MonitorStartCoaching(agentCode, coachingMode);
}
else if (coachingMode != _currentCoachingMode)
{
MonitorChangeCoaching(coachingMode);
}
break;
}
// Coachingparameter aktualisieren
_currentAgentCode = agentCode;
_currentCoachingMode = coachingMode;
}
/// <summary>
/// ändert Coachingmodus
/// </summary>
private void MonitorChangeCoaching(CoachingMode coachingMode)
{
// Methodenaufruf protokollieren
Logger.Log.Info("[Monitor] <- [ChangeCoaching] CoachingMode: " + coachingMode);
// Coachingmodus ändern
_monitor.ChangeCoaching(coachingMode);
// Methodenabschluss protokollieren
Logger.Log.Info("[Monitor] -> [ChangeCoaching]");
}
/// <summary>
/// startet Coaching
/// </summary>
private void MonitorStartCoaching(string agentCode, CoachingMode coachingMode)
{
// Methodenaufruf protokollieren
Logger.Log.Info("[Monitor] <- [StartCoaching] AgentCode: " + agentCode +
", CoachingMode: " + coachingMode);
// Coaching starten
_monitor.StartCoaching(agentCode, coachingMode);
// Methodenabschluss protokollieren
Logger.Log.Info("[Monitor] -> [StartCoaching]");
}
/// <summary>
/// aktualisiert Parameter
/// </summary>
public void RefreshParameters(itCampus.bb.Monitor.Frontend frontend)
{
// Parameter aktualisieren
_remoteAddress = frontend.RemoteAddress;
_lastState = _state;
_state = frontend.State;
_lastStateChange = frontend.LastStateChange;
_agentCode = frontend.AgentCode;
_deviceCode = frontend.DeviceCode;
_campaignCode = frontend.CampaignCode;
_agentMode = frontend.AgentMode;
_coachingPermission = frontend.CoachingPermission;
_monitorCode = frontend.MonitorCode;
_coachingMode = frontend.CoachingMode;
foreach (AgentState agentState in Enum.GetValues(typeof(AgentState)))
{
_agentStateTimeAvgTtl[(int)agentState] =
frontend.GetAgentStateTimeAvgTtl(agentState);
}
foreach (AgentState agentState in Enum.GetValues(typeof(AgentState)))
{
_agentStateTimeTtl[(int)agentState] =
frontend.GetAgentStateTimeTtl(agentState);
}
// wenn Device zugeordnet
if (_device != null)
{
// wenn Devicecode übereinstimmt
if (_device.Code == _deviceCode)
{
// Device aktualisieren
_device.RefreshFrontend();
}
else
{
// sonst Device freigeben
_device.UnassignFrontend();
_device = null;
}
}
// wenn kein Device zugeordnet
if (_device == null)
{
// wenn Devicecode angegeben
if (_deviceCode != "")
{
// Deviceverwaltung referenzieren
DeviceControl deviceControl = _frontendControl.MainControl.DeviceControl;
// Device suchen
_device = deviceControl[_deviceCode];
// wenn Device nicht gefunden, erzeugen
if (_device == null)
{
_device = new Device(_deviceCode, deviceControl);
}
// Device zuordnen
_device.AssignFrontend(this);
}
}
// wenn Kampagne zugeordnet
if (_campaign != null)
{
// wenn Kampagnencode nicht übereinstimmt, Kampagne freigeben
if (_campaign.Code != _campaignCode)
{
UnassignCampaign();
}
}
// wenn keine Kampagne zugeordnet
if (_campaign == null)
{
// wenn Kampagnencode angegeben
if (_campaignCode != "")
{
// Kampagnenverwaltung referenzieren
CampaignControl campaignControl = _frontendControl.MainControl.CampaignControl;
// Kampagne suchen
Campaign campaign = campaignControl.GetCampaign(_campaignCode);
// wenn Kampagne gefunden, zuordnen
if (campaign != null)
{
AssignCampaign(campaign);
}
}
}
// Frontendverwaltung aktualisieren
_frontendControl.RefreshFrontend(this);
}
