private void DGCaseDataInfo_RowEditEnding(object sender, Microsoft.Windows.Controls.DataGridRowEditEndingEventArgs e)
{
var chatMedia = new ChatMedia();
try
{
Microsoft.Windows.Controls.DataGridRow dgRow = e.Row;
if (dgRow != null)
{
var selectedCallData = dgRow.Item as ChatCaseData;
string key = selectedCallData.Key.ToString().Trim();
string value = selectedCallData.Value.ToString().Trim();
if (_chatUtil.UserData.ContainsKey(key))
{
string originalValue = _chatUtil.UserData[key].ToString();
if (value != originalValue)
{
KeyValueCollection caseData = new KeyValueCollection();
caseData.Add(key, value);
OutputValues output = chatMedia.DoUpdateCaseDataProperties(_interactionID, _chatUtil.ProxyId, caseData);
if (output.MessageCode == "200")
{
_chatUtil.UserData.Remove(key);
_chatUtil.UserData.Add(key, value);
}
caseData.Clear();
}
}
else
{
KeyValueCollection caseData = new KeyValueCollection();
caseData.Add(key, value);
OutputValues output = chatMedia.DoAddCaseDataProperties(_interactionID, _chatUtil.ProxyId, caseData);
if (output.MessageCode == "200")
{
_chatUtil.UserData.Add(key, value);
}
caseData.Clear();
}
BindGrid();
}
}
catch (Exception commonException)
{
_logger.Error("Error occurred while DGCaseDataInfo_RowEditEnding(): " + commonException.ToString());
}
finally
{
chatMedia = null;
}
}
private void btnSaveNote_Click(object sender, RoutedEventArgs e)
{
KeyValueCollection caseData = new KeyValueCollection();
var chatMedia = new ChatMedia();
try
{
string value = _chatUtil.InteractionNoteContent;
if (Pointel.Interactions.IPlugins.PluginCollection.GetInstance().PluginCollections.ContainsKey(Plugins.Contact))
{
((IContactPlugin)Pointel.Interactions.IPlugins.PluginCollection.GetInstance().PluginCollections[Pointel.Interactions.IPlugins.Plugins.Contact])
.UpdateInteraction(_interactionID, _chatDataContext.OwnerIDorPersonDBID, _chatUtil.InteractionNoteContent,
_chatUtil.UserData, 2);
}
if (_chatUtil.UserData.ContainsKey("TheComment"))
{
string originalValue = _chatUtil.UserData["TheComment"].ToString();
if (value != originalValue)
{
caseData.Add("TheComment", value);
OutputValues output = chatMedia.DoUpdateCaseDataProperties(_interactionID, _chatUtil.ProxyId, caseData);
if (output.MessageCode == "200")
{
_chatUtil.UserData.Remove("TheComment");
_chatUtil.UserData.Add("TheComment", value);
}
caseData.Clear();
}
}
else
{
caseData.Add("TheComment", value);
OutputValues output = chatMedia.DoAddCaseDataProperties(_interactionID, _chatUtil.ProxyId, caseData);
if (output.MessageCode == "200")
{
_chatUtil.UserData.Add("TheComment", value);
}
caseData.Clear();
}
}
catch (Exception commonException)
{
_logger.Error("Error occurred as : " + commonException.Message.ToString());
}
finally
{
chatMedia = null;
caseData = null;
}
}
private void btnUpdate_Click(object sender, RoutedEventArgs e)
{
var chatMedia = new ChatMedia();
KeyValueCollection caseData = new KeyValueCollection();
try
{
var selectedCallData = DGCaseDataInfo.SelectedItem as ChatCaseData;
string key = selectedCallData.Key.ToString().Trim();
string value = selectedCallData.Value.ToString().Trim();
if (_chatUtil.UserData.ContainsKey(key))
{
string originalValue = _chatUtil.UserData[key].ToString();
if (value != originalValue)
{
caseData.Add(key, value);
OutputValues output = chatMedia.DoUpdateCaseDataProperties(_interactionID, _chatUtil.ProxyId, caseData);
if (output.MessageCode == "200")
{
_chatUtil.UserData.Remove(key);
_chatUtil.UserData.Add(key, value);
}
caseData.Clear();
}
}
else
{
caseData.Add(key, value);
OutputValues output = chatMedia.DoAddCaseDataProperties(_interactionID, _chatUtil.ProxyId, caseData);
if (output.MessageCode == "200")
{
_chatUtil.UserData.Add(key, value);
}
caseData.Clear();
}
BindGrid();
}
catch (Exception commonException)
{
_logger.Error("Error occurred while btnUpdate_Click(): " + commonException.ToString());
}
finally
{
chatMedia = null;
caseData = null;
}
}
/// <summary>
/// Notifies the disposition code event.
/// </summary>
/// <param name="mediaType">Type of the media.</param>
/// <param name="data">The data.</param>
public void NotifyDispositionCodeEvent(MediaTypes mediaType, DispositionData data)
{
var chatMedia = new ChatMedia();
try
{
if (mediaType == MediaTypes.Chat)
{
if (_chatUtil.UserData.ContainsKey(_chatDataContext.DisPositionKeyName))
{
if (isFirstTimeCall)
{
isFirstTimeCall = false;
Dictionary <string, string> dispositionCode = new Dictionary <string, string>();
dispositionCode.Add(_chatDataContext.DisPositionKeyName,
_chatUtil.UserData[_chatDataContext.DisPositionKeyName].ToString());
_dispositionUC.ReLoadDispositionCodes(dispositionCode, _interactionID);
}
else
{
string originalValue = string.Empty;
if (_chatUtil.UserData.ContainsKey(_chatDataContext.DisPositionKeyName))
{
originalValue = _chatUtil.UserData[_chatDataContext.DisPositionKeyName].ToString();
}
if (data.DispostionCode != originalValue)
{
KeyValueCollection caseData = new KeyValueCollection();
caseData.Add(_chatDataContext.DisPositionKeyName, data.DispostionCode);
OutputValues output = chatMedia.DoUpdateCaseDataProperties(_interactionID, _chatUtil.ProxyId, caseData);
if (output.MessageCode == "200")
{
_chatUtil.UserData.Remove(_chatDataContext.DisPositionKeyName);
_chatUtil.UserData.Add(_chatDataContext.DisPositionKeyName, data.DispostionCode);
ObservableCollection <Pointel.Interactions.Chat.Helpers.IChatCaseData> tempCaseData = _chatUtil.NotifyCaseData;
int position1 = tempCaseData.IndexOf(tempCaseData.Where(p => p.Key == _chatDataContext.DisPositionKeyName).FirstOrDefault());
_chatUtil.NotifyCaseData.RemoveAt(position1);
_chatUtil.NotifyCaseData.Insert(position1, new ChatCaseData(_chatDataContext.DisPositionKeyName, data.DispostionCode));
NotifyDispositionToSFDC(_chatDataContext.DisPositionKeyName, data.DispostionCode);
}
caseData.Clear();
caseData = null;
}
}
}
else
{
KeyValueCollection caseData = new KeyValueCollection();
caseData.Add(_chatDataContext.DisPositionKeyName, data.DispostionCode);
OutputValues output = chatMedia.DoAddCaseDataProperties(_interactionID, _chatUtil.ProxyId, caseData);
if (output.MessageCode == "200")
{
_chatUtil.UserData.Add(_chatDataContext.DisPositionKeyName, data.DispostionCode);
_chatUtil.NotifyCaseData.Add(new ChatCaseData(_chatDataContext.DisPositionKeyName, data.DispostionCode));
NotifyDispositionToSFDC(_chatDataContext.DisPositionKeyName, data.DispostionCode);
}
caseData.Clear();
caseData = null;
}
if (_chatUtil.UserData.ContainsKey(_chatDataContext.DispositionCollectionKeyName))
{
string originalValue = _chatUtil.UserData[_chatDataContext.DispositionCollectionKeyName].ToString();
if (data.DispostionCode != originalValue)
{
string result = string.Join("; ", data.DispostionCollection.Select(x => string.Format("{0}:{1}", x.Key, x.Value)).ToArray());
if (!string.IsNullOrEmpty(result))
{
KeyValueCollection caseData = new KeyValueCollection();
caseData.Add(_chatDataContext.DispositionCollectionKeyName, result);
OutputValues output = chatMedia.DoUpdateCaseDataProperties(_interactionID, _chatUtil.ProxyId, caseData);
if (output.MessageCode == "200")
{
_chatUtil.UserData.Remove(_chatDataContext.DispositionCollectionKeyName);
_chatUtil.UserData.Add(_chatDataContext.DispositionCollectionKeyName, result);
ObservableCollection <Pointel.Interactions.Chat.Helpers.IChatCaseData> tempCaseData = _chatUtil.NotifyCaseData;
int position1 = tempCaseData.IndexOf(tempCaseData.Where(p => p.Key == _chatDataContext.DispositionCollectionKeyName).FirstOrDefault());
_chatUtil.NotifyCaseData.RemoveAt(position1);
_chatUtil.NotifyCaseData.Insert(position1, new ChatCaseData(_chatDataContext.DispositionCollectionKeyName, result));
}
caseData.Clear();
caseData = null;
}
}
}
else
{
KeyValueCollection caseData = new KeyValueCollection();
string result = string.Join("; ", data.DispostionCollection.Select(x => string.Format("{0}:{1}", x.Key, x.Value)).ToArray());
if (!string.IsNullOrEmpty(result))
{
caseData.Add(_chatDataContext.DispositionCollectionKeyName, result);
OutputValues output = chatMedia.DoAddCaseDataProperties(_interactionID, _chatUtil.ProxyId, caseData);
if (output.MessageCode == "200")
{
_chatUtil.UserData.Add(_chatDataContext.DispositionCollectionKeyName, result);
_chatUtil.NotifyCaseData.Add(new ChatCaseData(_chatDataContext.DispositionCollectionKeyName, result));
}
caseData.Clear();
caseData = null;
}
}
if (data.DispostionCode == "None")
{
_chatUtil.IsDispositionSelected = false;
}
else
{
_chatUtil.IsDispositionSelected = true;
}
}
}
catch (Exception generalException)
{
_logger.Error("Error occurred while NotifyDispositionCodeEvent(): " + generalException.ToString());
_chatUtil.IsDispositionSelected = false;
}
finally
{
chatMedia = null;
}
}