public void UpdateSelectedWorkbin()
{
try
{
if (ConfigContainer.Instance().AllKeys.Contains("CfgPerson"))
{
CfgPerson person = ConfigContainer.Instance().GetValue("CfgPerson") as CfgPerson;
if (!person.UserProperties.ContainsKey("agent.ixn.desktop"))
{
person.UserProperties.Add("agent.ixn.desktop", new KeyValueCollection());
}
KeyValueCollection option = person.UserProperties["agent.ixn.desktop"] as KeyValueCollection;
if (!string.IsNullOrEmpty(WorkbinUtility.Instance().SelectedWorkbinName))
{
if (!option.ContainsKey("workbins.workbin-selected"))
{
option.Add("workbins.workbin-selected", WorkbinUtility.Instance().SelectedWorkbinName);
}
else
{
option["workbins.workbin-selected"] = WorkbinUtility.Instance().SelectedWorkbinName;
}
}
person.UserProperties["agent.ixn.desktop"] = option;
person.Save();
person = null;
}
}
catch (Exception ex)
{
logger.Error("Error when updating selected workbin " + ex.ToString());
}
}
/// <summary>
/// Authenticates the user.
/// </summary>
internal OutputValues AuthenticateUser(string userName, string password)
{
OutputValues output = new OutputValues();
try
{
RequestAuthenticate requestAuthenticate = RequestAuthenticate.Create(userName, password);
IMessage response = ProtocolManagers.Instance().ProtocolManager[ServerType.Configserver.ToString()].Request(requestAuthenticate);
if (response != null)
{
switch (response.Id)
{
case EventAuthenticated.MessageId:
{
output.MessageCode = "200";
output.Message = "User " + userName + " Authenticated ";
_logger.Info("User " + userName + " Authenticated ");
CfgPersonQuery qPerson = new CfgPersonQuery();
qPerson.UserName = userName;
CfgPerson person = _configContainer.ConfServiceObject.RetrieveObject <CfgPerson>(qPerson);
if (person != null)
{
CfgTenant tenant = person.Tenant;
if (tenant != null)
{
_configContainer.TenantDbId = tenant.DBID;
}
}
break;
}
case EventError.MessageId:
{
EventError eventError = (EventError)response;
if (eventError.Description != null)
{
_logger.Warn("User " + userName + " is not Authenticated " + eventError.Description);
}
output.MessageCode = "2001";
output.Message = "User " + userName + " not Authenticated ";
_logger.Warn("User " + userName + " is not Authenticated ");
break;
}
}
}
}
catch (Exception commonException)
{
_logger.Error("Error occurred while authenticating user " + userName + " " + commonException.ToString());
}
return(output);
}
internal static OutputValues DeleteSkillFromAgent(string userName, string skillName)
{
OutputValues output = new OutputValues();
try
{
CfgPersonQuery queryPerson = new CfgPersonQuery();
queryPerson.UserName = userName;
queryPerson.TenantDbid = _configContainer.TenantDbId;
CfgPerson person = _configContainer.ConfServiceObject.RetrieveObject <CfgPerson>(queryPerson);
if (person != null)
{
ICollection <CfgSkillLevel> agentSkills = person.AgentInfo.SkillLevels;
foreach (CfgSkillLevel skillToRemove in person.AgentInfo.SkillLevels)
{
if (skillToRemove.Skill.Name == skillName)
{
person.AgentInfo.SkillLevels.Remove(skillToRemove);
person.Save();
break;
}
}
}
output.MessageCode = "200";
output.Message = "Skill deleted Successfully.";
person = _configContainer.ConfServiceObject.RetrieveObject <CfgPerson>(queryPerson);
if (person != null)
{
//Update the skill level to MySkills
if (person.AgentInfo.SkillLevels != null && person.AgentInfo.SkillLevels.Count > 0)
{
Datacontext.GetInstance().MySkills.Clear();
foreach (CfgSkillLevel skillLevel in person.AgentInfo.SkillLevels)
{
Datacontext.GetInstance().MySkills.Add(new Agent.Interaction.Desktop.Helpers.MySkills(skillLevel.Skill.Name.ToString(), skillLevel.Level));
}
}
else
{
Datacontext.GetInstance().MySkills.Clear();
}
}
}
catch (Exception commonException)
{
output.MessageCode = "2001";
output.Message = (commonException.InnerException == null ? commonException.Message : commonException.InnerException.Message);
}
return(output);
}
/// <summary>
/// Converts a PSDK Person object to its CTI equivalent.
/// </summary>
/// <param name="person">The Person object to convert.</param>
/// <returns>A <see cref="Person"/> object equivalent to the provided PSDK object.</returns>
public static Person ToPerson(this CfgPerson person)
=> new Person
{
Dbid = person.DBID,
Email = person.EmailAddress,
Enabled = person.State.IsEnabled(),
ExternalId = person.ExternalID,
FirstName = person.FirstName,
LastName = person.LastName,
FolderId = person.FolderId,
FolderPath = person.ObjectPath,
IsAgent = person.IsAgent.IsTrue() ?? false,
Name = person.UserName,
TenantDbid = person.GetTenantDBID(),
UsingExternalAuth = person.IsExternalAuth.IsTrue()
};
/// <summary>
/// Gets the full name of the agent.
/// </summary>
/// <param name="agentDbId">The agent db id.</param>
/// <param name="tenantDbId">The tenant db id.</param>
/// <returns></returns>
public static string GetAgentFullName(int agentDbId, int tenantDbId)
{
if (Pointel.Configuration.Manager.ConfigContainer.Instance().ConfServiceObject.Protocol.State == ChannelState.Opened)
{
CfgPersonQuery personQuery = new CfgPersonQuery();
personQuery.TenantDbid = tenantDbId;
personQuery.Dbid = agentDbId;
CfgPerson person = Pointel.Configuration.Manager.ConfigContainer.Instance().ConfServiceObject.RetrieveObject <CfgPerson>(personQuery);
if (person != null)
{
string name = string.Empty;
if (!string.IsNullOrEmpty(person.FirstName))
{
name += person.FirstName;
}
if (!string.IsNullOrEmpty(person.LastName))
{
name += string.IsNullOrEmpty(name) ? "" : " " + person.LastName;
}
return(name);
}
}
return("Unidentified Agent");
}
public KeyValueCollection ReadGeneralConfigurations(CfgApplication myApplication, List <CfgAgentGroup> agentGroups, CfgPerson personObject)
{
try
{
logger.Info("ReadGeneralConfigurations : Reading salesforce-integration Configuration");
KeyValueCollection SFDCConfig = null;
#region Reading General Configurations
try
{
if (myApplication != null)
{
//Reading Agent Level Configurations
if (myApplication.Options.ContainsKey("salesforce-integration"))
{
SFDCConfig = myApplication.Options.GetAsKeyValueCollection("salesforce-integration");
this.logger.Info("ReadGeneralConfigurations : " + (SFDCConfig != null ? "Read Configuration at Application Level" : " No configuration found at Application Level"));
}
else
{
this.logger.Info("ReadGeneralConfigurations : SFDC General Configuration is not found at Application Level.");
}
}
}
catch (Exception generalException)
{
this.logger.Error("ReadGeneralConfigurations : Error occurred while reading configuration at application level :" + generalException.ToString());
}
//Reading AgentGroupLevel Configurartions
try
{
if (agentGroups != null)
{
foreach (CfgAgentGroup agentgroup in agentGroups)
{
if (agentgroup.GroupInfo.UserProperties.ContainsKey("salesforce-integration"))
{
KeyValueCollection agentGroupConfig = agentgroup.GroupInfo.UserProperties.GetAsKeyValueCollection("salesforce-integration");
if (agentGroupConfig != null)
{
if (SFDCConfig != null)
{
foreach (string key in agentGroupConfig.AllKeys)
{
if (SFDCConfig.ContainsKey(key))
{
SFDCConfig.Set(key, agentGroupConfig.GetAsString(key));
}
else
{
SFDCConfig.Add(key, agentGroupConfig.GetAsString(key));
}
}
}
else
{
SFDCConfig = agentGroupConfig;
}
logger.Info("ReadGeneralConfigurations : SFDC configuration taken from Agent Group : " + agentgroup.GroupInfo.Name);
break;
}
}
else
{
logger.Info("ReadGeneralConfigurations : No SFDC configuration found at Agent Group : " + agentgroup.GroupInfo.Name);
}
}
}
}
catch (Exception generalException)
{
this.logger.Error("ReadGeneralConfigurations : Error occurred while reading configuration at AgentGroup level :" + generalException.ToString());
}
//Reading Agent Level Configurations
try
{
if (personObject.UserProperties.ContainsKey("salesforce-integration"))
{
KeyValueCollection agentConfig = personObject.UserProperties.GetAsKeyValueCollection("salesforce-integration");
if (agentConfig != null)
{
if (SFDCConfig != null)
{
foreach (string key in agentConfig.AllKeys)
{
if (SFDCConfig.ContainsKey(key))
{
SFDCConfig.Set(key, agentConfig.GetAsString(key));
}
else
{
SFDCConfig.Add(key, agentConfig.GetAsString(key));
}
}
}
else
{
SFDCConfig = agentConfig;
}
}
}
else
{
logger.Info("ReadGeneralConfigurations : No SFDC configuration found at Agent Level");
}
}
catch (Exception generalException)
{
this.logger.Error("ReadGeneralConfigurations : Error occurred while reading configuration at Agent level :" + generalException.ToString());
}
#endregion Reading General Configurations
if (SFDCConfig != null)
{
logger.Info("ReadGeneralConfigurations : General salesforce-integration Configuration Read : " + SFDCConfig.ToString());
}
return(SFDCConfig);
}
catch (Exception generalException)
{
logger.Error("ReadGeneralConfigurations : Error Occurred while reading SFDC General Configuration : " + generalException.ToString());
}
return(null);
}
/// <summary>
/// Checks the user privilege.
/// </summary>
/// <param name="username">The username.</param>
/// <returns></returns>
public string CheckUserPrivilege(string username, IStatisticsCollection statCollection)
{
bool isAuthenticated = false;
bool isAdmin = false;
string AdminUsers = string.Empty;
try
{
logger.Debug("ConfigConnectionManager : CheckUserPrivilege Method: Entry");
CfgAccessGroupQuery queryAccessGroup = null;
CfgAccessGroup accessGroup = null;
CfgPersonQuery queryPerson = null;
CfgPerson Person = null;
if (statCollection.ApplicationContainer.UserGroupName != null && !isAdmin)
{
queryAccessGroup = new CfgAccessGroupQuery();
queryAccessGroup.Name = statCollection.ApplicationContainer.UserGroupName;
accessGroup = StatisticsSetting.GetInstance().confObject.RetrieveObject <CfgAccessGroup>(queryAccessGroup);
queryPerson = new CfgPersonQuery();
queryPerson.UserName = username;
Person = StatisticsSetting.GetInstance().confObject.RetrieveObject <CfgPerson>(queryPerson);
if (accessGroup != null)
{
foreach (CfgID memberID in accessGroup.MemberIDs)
{
int id = memberID.DBID;
if (memberID.Type == CfgObjectType.CFGPerson)
{
if (id == Person.DBID)
{
isAuthenticated = true;
StatisticsSetting.GetInstance().isAdmin = false;
}
}
}
}
queryPerson = new CfgPersonQuery();
ICollection <CfgPerson> Persons = StatisticsSetting.GetInstance().confObject.RetrieveMultipleObjects <CfgPerson>(queryPerson);
if (Persons != null)
{
foreach (CfgPerson agent in Persons)
{
if (accessGroup != null)
{
foreach (CfgID memberID in accessGroup.MemberIDs)
{
int id = memberID.DBID;
if (memberID.Type == CfgObjectType.CFGPerson)
{
if (id == agent.DBID)
{
StatisticsSetting.GetInstance().LstAgentUNames.Add(agent.UserName);
StatisticsSetting.GetInstance().LstPersons.Add(agent);
}
}
}
}
}
}
}
if (statCollection.AdminValues.AdminUsers.Count != 0)
{
if (statCollection.AdminValues.AdminUsers.Contains(username))
{
isAdmin = true;
StatisticsSetting.GetInstance().isAdmin = true;
}
}
}
catch (Exception generalException)
{
logger.Error("ConfigConnectionManager : CheckUserPrivilege Method: " + generalException.Message.ToString());
}
finally
{
logger.Debug("ConfigConnectionManager : CheckUserPrevilege Method: Exit");
GC.Collect();
}
return(isAuthenticated.ToString() + "," + isAdmin.ToString());
}
private static ArgumentException InvalidAgent(CfgPerson person, string paramName)
=> new ArgumentException($"The provided Person object ({person.UserName}:{person.DBID}) is not an Agent, and is invalid for this operation.", paramName);
/// <summary> /// Converts a PSDK Agent object to its CTI equivalent. /// </summary> /// <remarks> /// Duplicates similar code in <see cref="PersonAdapter"/> to avoid clutter. /// </remarks> /// <param name="agent">The Agent object to convert.</param> /// <returns>An <see cref="Agent"/> object equivalent to the provided PSDK object.</returns> /// <exception cref="ArgumentException"> /// Throws if the provided <paramref name="agent"/> is not really an agent. /// </exception> public static Agent ToAgent(this CfgPerson agent) => (agent.IsAgent.IsTrue() ?? false)
public Form1()
{
InitializeComponent();
string xml =
"<ConfData>" +
"<CfgPerson>" +
"<DBID value=\"165\"/>" +
"<tenantDBID value=\"101\"/>" +
"<lastName value=\"GI\"/>" +
"<firstName value=\"Sim\"/>" +
"<employeeID value=\"simulator\"/>" +
"<userName value=\"SimGI\"/>" +
"<password value=\"[output suppressed]\"/>" +
"<isAgent value=\"1\"/>" +
"<isAdmin value=\"1\"/>" +
"<state value=\"1\"/>" +
"<isExternalAuth value=\"1\"/>" +
"<changePasswordOnNextLogin value=\"0\"/>" +
"<passwordHashAlgorithm value=\"0\"/>" +
"<PasswordUpdatingDate value=\"0\"/>" +
"</CfgPerson>" +
"<CfgPerson>" +
"<DBID value=\"257\"/>" +
"<tenantDBID value=\"101\"/>" +
"<lastName value=\"Scott\"/>" +
"<firstName value=\"Mike\"/>" +
"<employeeID value=\"00116019\"/>" +
"<userName value=\"scottmp\"/>" +
"<password value=\"[output suppressed]\"/>" +
"<appRanks>" +
"<CfgPersonRank>" +
"<appType value=\"70\"/>" +
"<appRank value=\"3\"/>" +
"</CfgPersonRank>" +
"<CfgPersonRank>" +
"<appType value=\"47\"/>" +
"<appRank value=\"3\"/>" +
"</CfgPersonRank>" +
"<CfgPersonRank>" +
"<appType value=\"49\"/>" +
"<appRank value=\"3\"/>" +
"</CfgPersonRank>" +
"</appRanks>" +
"<isAgent value=\"1\"/>" +
"<isAdmin value=\"1\"/>" +
"<state value=\"1\"/>" +
"<externalID value=\"Michael.Scott\"/>" +
"<isExternalAuth value=\"2\"/>" +
"<changePasswordOnNextLogin value=\"1\"/>" +
"<passwordHashAlgorithm value=\"0\"/>" +
"<PasswordUpdatingDate value=\"0\"/>" +
"</CfgPerson>" +
"</ConfData>";
XDocument doc = XDocument.Parse(xml);
DataTable dt = new DataTable();
//build table
foreach (XElement CfgPerson in doc.Descendants("CfgPerson"))
{
List <XElement> appRanks = CfgPerson.Descendants("appRanks").ToList();
foreach (XElement column in CfgPerson.Elements())
{
string tagName = column.Name.LocalName;
if (tagName != "appRanks")
{
if (!dt.Columns.Contains(tagName))
{
dt.Columns.Add(tagName, typeof(string));
}
}
else
{
foreach (XElement rank in appRanks.Descendants("CfgPersonRank").Elements())
{
string tagName2 = rank.Name.LocalName;
if (!dt.Columns.Contains(tagName2))
{
dt.Columns.Add(tagName2, typeof(string));
}
}
}
}
}
//add data
DataRow row = null;
foreach (XElement CfgPerson in doc.Descendants("CfgPerson"))
{
List <XElement> appRanks = CfgPerson.Descendants("appRanks").ToList();
if (appRanks.Count == 0)
{
row = dt.Rows.Add();
foreach (XElement column in CfgPerson.Elements())
{
row[column.Name.LocalName] = column.Attribute("value").Value;
}
}
else
{
foreach (XElement appRank in appRanks.Descendants("CfgPersonRank"))
{
row = dt.Rows.Add();
foreach (XElement rank in appRank.Elements())
{
row[rank.Name.LocalName] = rank.Attribute("value").Value;
}
foreach (XElement column in CfgPerson.Elements())
{
if (column.Name.LocalName != "appRanks")
{
row[column.Name.LocalName] = column.Attribute("value").Value;
}
}
}
}
}
dataGridView1.DataSource = dt;
}
private List <T> GetConfiguredIntegration <T>(string stringToMatch)
{
List <T> lstConfigurations = new List <T>();
CfgPerson person = null;
if (ConfigContainer.Instance().AllKeys.Contains("CfgPerson"))
{
person = ConfigContainer.Instance().GetValue("CfgPerson");
}
List <CfgAgentGroup> agentGroup = null;
if (ConfigContainer.Instance().AllKeys.Contains("CfgAgentGroup"))
{
agentGroup = ConfigContainer.Instance().GetValue("CfgAgentGroup");
}
CfgApplication application = null;
if (ConfigContainer.Instance().AllKeys.Contains("CfgApplication"))
{
application = ConfigContainer.Instance().GetValue("CfgApplication");
}
if (application != null)
{
List <string> lstSections = new List <string>();
if (person != null && person.UserProperties != null)
{
foreach (string sectionName in person.UserProperties.AllKeys.Where(x => x.StartsWith(stringToMatch)).ToArray())
{
lstSections.Add(sectionName);
}
}
if (agentGroup != null)
{
for (int index = 0; index < agentGroup.Count; index++)
{
if (agentGroup[index].GroupInfo != null && agentGroup[index].GroupInfo.UserProperties != null)
{
foreach (string sectionName in agentGroup[index].GroupInfo.UserProperties.AllKeys.Where(x => x.StartsWith(stringToMatch)).ToArray())
{
if (!lstSections.Contains(sectionName))
{
lstSections.Add(sectionName);
}
}
}
}
}
foreach (string sectionName in application.Options.AllKeys.Where(x => x.StartsWith(stringToMatch)).ToArray())
{
if (!lstSections.Contains(sectionName))
{
lstSections.Add(sectionName);
}
}
_logger.Trace("Number of web integration configured: " + lstSections.Count);
for (int index = 0; index < lstSections.Count; index++)
{
KeyValueCollection section = null;
if (application.Options.ContainsKey(lstSections[index]))
{
section = application.Options.GetAsKeyValueCollection(lstSections[index]);
}
if (person != null && person.UserProperties != null && person.UserProperties.ContainsKey(lstSections[index]))
{
section = person.UserProperties.GetAsKeyValueCollection(lstSections[index]);
}
else if (agentGroup != null)
{
for (int agentGroupIndex = 0; agentGroupIndex < agentGroup.Count; agentGroupIndex++)
{
if (agentGroup[agentGroupIndex].GroupInfo != null && agentGroup[agentGroupIndex].GroupInfo.UserProperties != null &&
agentGroup[agentGroupIndex].GroupInfo.UserProperties.ContainsKey(lstSections[index]))
{
section = agentGroup[agentGroupIndex].GroupInfo.UserProperties.GetAsKeyValueCollection(lstSections[index]);
break;
}
}
}
if (section != null)
{
lstConfigurations.Add((T)Activator.CreateInstance(typeof(T), section));
}
}
}
else
{
_logger.Warn("Application object is null");
}
return(lstConfigurations);
}
private void confserv()
{
try
{
IAgent agent = container.Resolve <IAgent>();
#region ADDP settings
PropertyConfiguration config = new PropertyConfiguration();
config.UseAddp = true;
config.AddpServerTimeout = 30;
config.AddpClientTimeout = 90;
//config.AddpTrace = "both";
config.AddpTraceMode = AddpTraceMode.Both;
#endregion
Endpoint endpoint = new Endpoint("10.220.57.1", 2020);
ConfServerProtocol confProtocol = new ConfServerProtocol(endpoint);
confProtocol.ClientApplicationType = (int)CfgAppType.CFGSCE;
confProtocol.ClientName = "default";
confProtocol.UserName = agent.UserName;
confProtocol.UserPassword = agent.Password;
try
{
confProtocol.BeginOpen();
}
catch (Exception ex)
{
MessageBox.Show(ex.ToString());
}
IConfService confservice = (ConfService)ConfServiceFactory.CreateConfService(confProtocol);
CfgPersonQuery query = new CfgPersonQuery();
query.UserName = agent.UserName;
CfgPerson person = confservice.RetrieveObject <CfgPerson>(query);
//MessageBox.Show(person.ToString());
CfgAccessGroupQuery querys = new CfgAccessGroupQuery();
querys.PersonDbid = person.DBID;
querys.TenantDbid = 101;
ICollection <CfgAccessGroup> accessGroups = confservice.RetrieveMultipleObjects <CfgAccessGroup>(querys);
foreach (CfgAccessGroup accessGroup in accessGroups)
{
agentProfile = accessGroup.GroupInfo.Name.ToString();
MessageBox.Show(agentProfile);
if (agentProfile.Equals("Azf_Nar"))
{
agentProfile = "Azf_Nar";
MessageBox.Show(agentProfile);
break;
}
else if (agentProfile.Equals("Azf_Fixed"))
{
agentProfile = "Azf_Fixed";
MessageBox.Show(agentProfile);
break;
}
else if (agentProfile.Equals("Backcell"))
{
agentProfile = "Backcell";
MessageBox.Show(agentProfile);
break;
}
}
}
catch (Exception ex)
{
MessageBox.Show(ex.ToString());
}
}
internal static OutputValues AddUpdateSkillToAgent(string operationType, string userName, string skillName, Int32 skillLevel)
{
OutputValues output = new OutputValues();
try
{
CfgPersonQuery queryPerson = new CfgPersonQuery();
queryPerson.UserName = userName;
queryPerson.TenantDbid = _configContainer.TenantDbId;
CfgPerson person = _configContainer.ConfServiceObject.RetrieveObject <CfgPerson>(queryPerson);
if (operationType == "Add")
{
if (person != null)
{
ICollection <CfgSkillLevel> agentSkills = person.AgentInfo.SkillLevels;
bool flag = false;
foreach (CfgSkillLevel checkSkill in agentSkills)
{
if (checkSkill.Skill.Name == skillName)
{
flag = true;
break;
}
}
if (!flag)
{
CfgSkillQuery querySkill = new CfgSkillQuery();
querySkill.TenantDbid = _configContainer.TenantDbId;
querySkill.Name = skillName;
CfgSkill skill = _configContainer.ConfServiceObject.RetrieveObject <CfgSkill>(querySkill);
CfgSkillLevel skillToAdd = new CfgSkillLevel(_configContainer.ConfServiceObject, person);
skillToAdd.Skill = skill;
skillToAdd.Level = Convert.ToInt32(skillLevel);
person.AgentInfo.SkillLevels.Add(skillToAdd);
person.Save();
}
}
}
else if (operationType == "Edit")
{
if (person != null)
{
ICollection <CfgSkillLevel> agentSkills = person.AgentInfo.SkillLevels;
foreach (CfgSkillLevel editingSkill in agentSkills)
{
if (editingSkill.Skill.Name == skillName)
{
editingSkill.Level = Convert.ToInt32(skillLevel);
person.Save();
break;
}
}
}
}
output.MessageCode = "200";
output.Message = "Skill " + operationType + "ed Successfully.";
person = _configContainer.ConfServiceObject.RetrieveObject <CfgPerson>(queryPerson);
if (person != null)
{
//Update the skill level to MySkills
if (person.AgentInfo.SkillLevels != null && person.AgentInfo.SkillLevels.Count > 0)
{
Datacontext.GetInstance().MySkills.Clear();
foreach (CfgSkillLevel skill in person.AgentInfo.SkillLevels)
{
Datacontext.GetInstance().MySkills.Add(new Agent.Interaction.Desktop.Helpers.MySkills(skill.Skill.Name.ToString(), skill.Level));
}
}
else
{
Datacontext.GetInstance().MySkills.Clear();
}
}
}
catch (Exception commonException)
{
output.MessageCode = "2001";
output.Message = (commonException.InnerException == null ? commonException.Message : commonException.InnerException.Message);
}
return(output);
}
private void CrossnetEventHandler(object eventObject)
{
var eventMessage = eventObject as string;
if (eventMessage != null)
{
switch (eventMessage)
{
case "Loggin":
try
{
EResultado error;
Agente = _container.Resolve <IAgent>();
AgenteConfig = Agente.ConfPerson;
var lala = Agente.MonitoredCfgPersonAgents;
if (Agente != null)
{
Agente agent = new Agente
{
userName = Agente.UserName != null ?
Agente.UserName : "",
};
if (AgenteConfig != null)
{
var lala2 = AgenteConfig.GetType();
agent.firstName = AgenteConfig.FirstName != null ?
AgenteConfig.FirstName : "";
agent.lastName = AgenteConfig.LastName != null ?
AgenteConfig.LastName : "";
agent.tenantDBid = 147;
agent.agentDBid = AgenteConfig.DBID != null ?
AgenteConfig.DBID : 0;
agent.EmployeeId = AgenteConfig.EmployeeID != null ?
AgenteConfig.EmployeeID : "";
}
var resultado = _metodoApi.autentificacion(out error, agent);
if (resultado != null)
{
token = resultado.token;
}
}
var itemsLista = _metodoApi.ArbolTipificacion(out error, token);
if (itemsLista != null)
{
if (itemsLista.listaArbol != null)
{
TablaTipificaciones = Utility.ListToDataTable(itemsLista.listaArbol);
}
}
else
{
TablaTipificaciones = null;
}
var itemsFiltro = _metodoApi.ListaFiltro(out error, token);
if (itemsFiltro != null)
{
listaFiltro = itemsFiltro.listaFiltro;
}
listaAtached = _metodoApi.ListAtached(out error, token);
_TablaInteraccion.Columns.Add("IdMarkDone");
_TablaInteraccion.Columns.Add("EventoMarkdone");
_TablaInteraccion.Columns.Add("Estado");
_TablaInteraccion.Columns.Add("Agente");
}
catch (Exception error)
{
GenesysAlert.SendMessage(
"Se ha producido un error en el login: "******"Public",
SeverityType.Error);
}
break;
}
}
}
