/********************************************************************
* Insert User CallNotes Data Service
*********************************************************************/
public void InsertUserCallNotesData()
{
// Initalize and reset
bool isGQorNoCaller = false;
resetCallTypes();
try
{
// If this call notes are for a general question, no caller selected
// or call back is selected, then flip isGQorNoCaller to true
if (IsGeneralQuestOrNoCallerOrCallBack())
{
isGQorNoCaller = true;
}
// Create the CallLogUI object
CallLogUI calllog = createCallLogUI();
// Set Success or Error message for UI
if (CommonConstants.Callid < 0)
{
// Error Message
lblsuccesMessage.Text = failedMessage;
lblsuccesMessage.ForeColor = Color.Red;
EnableSaveButton();
}
else
{
// Success Message
// lblsuccesMessage.Text = updateMessage; //TODO Please ask about this
lblsuccesMessage.Text = saveMessage;
lblsuccesMessage.ForeColor = Color.Green;
lblsuccesMessage.Visible = true;
}
// Insert User Call Notes into Database
dblayer.InsertUserCallNotesData(calllog, isGQorNoCaller);
}
catch (Exception ex)
{
// ERROR: Log Error
Logging.LogErrorMsg(this.Name, MethodInfo.GetCurrentMethod().Name, ex.Message, ex.StackTrace);
}
}
/********************************************************************
* Create CallLogUI Object
*********************************************************************/
public CallLogUI createCallLogUI()
{
try
{
CallLogUI calllog = new CallLogUI();
// Set start time for a General Question, No Caller Selected, or Call Back was selected
if (IsGeneralQuestOrNoCallerOrCallBack())
{
calllog.StartTime = DateTime.Now;
}
// Populate the call log values
calllog.FRCRCNumber = getCallerDetailsControlListValue("cbFRA", true, ComboBox.clazz);
calllog.FRCRCNumber = getCallerDetailsControlListValue("txtFRA", true, TextBox.clazz); // TODO look into two FRCRCNumber. Verify rules
calllog.CallBackPhone = getCallerDetailsControlListValue("txtFRA", true, TextBox.clazz);
calllog.SearchType = txtbxCallType.Text;
calllog.SearchValue = txtbxCallDetails.Text;
calllog.Role = CommonConstants.SelectedRole.ToString();
calllog.Qualifier = buildValueForList(calllog.Qualifier, lstQualifier);
calllog.ClosingQues = buildValueForList(calllog.ClosingQues, lstclosingQues);
// If GANumber is null/blank then search for value otherwise use what's there
if (string.IsNullOrWhiteSpace(CommonConstants.GANumber.ToString()))
{
calllog.GANumber = getCallerControlListValue("txtno", true, TextBox.clazz);
}
else
{
calllog.GANumber = CommonConstants.GANumber;
}
// If selected role matches the required list of roles then get and set the call log values
if (isRequiredForSelectedRole(CommonConstants.SelectedRole, lstInteractionRequiredRoles))
{
calllog.InteractionID = getValueWithNullCheck(CommonConstants.interactionIDKey);
}
if (isRequiredForSelectedRole(CommonConstants.SelectedRole, lstCallerRequiredRoles))
{
calllog.CallerID = getValueWithNullCheck(CommonConstants.callerID);
}
if (isRequiredForSelectedRole(CommonConstants.SelectedRole, lstCallerIntentRequiredRoles))
{
calllog.CallerIntent = getValueWithNullCheck(CommonConstants.CallerIntent);
}
// For each Caller Detail record create the list of CallerNames or single value CallerName
for (int i = 0; i < grpCallerDetails.Controls.Count; i++)
{
if (isRequiredForSelectedRole(CommonConstants.SelectedRole, lstCallerNameRequiredRoles))
{
// Add items to lstcallerName array
CheckBox chkBox = (CheckBox)grpCallerDetails.Controls[i];
if (chkBox.Checked == true)
{
string ctrlname = "txt" + chkBox.Name.Substring(2);
if (hasRecords(findCallerDetails(ctrlname, true)))
{
lstcallerName.Add(getCallerDetailsControlListValue(ctrlname, true, TextBox.clazz));
}
else if (containsIgnoreCase(chkBox.Text, "assignee"))
{
lstcallerName.Add(getCallerDetailsControlListValue("cbAssignee", true, ComboBox.clazz));
}
else if (containsIgnoreCase(chkBox.Text, "fra"))
{
lstcallerName.Add(getCallerDetailsControlListValue("cbFRA", true, ComboBox.clazz));
}
else if (containsIgnoreCase(chkBox.Text, "fr"))
{
lstcallerName.Add(getCallerDetailsControlListValue("cbFR", true, ComboBox.clazz));
}
}
}
else
{
// Else set the CallerName field if Caller Details are not required for role
RadioButton rb = (RadioButton)grpCallerDetails.Controls[i];
if (rb.Checked == true)
{
calllog.CallerType = rb.Text;
string ctrlname = "txt" + rb.Name.Substring(2);
if (hasRecords(findCallerDetails(ctrlname, true)))
{
calllog.CallerName = getCallerDetailsControlListValue(ctrlname, true, TextBox.clazz);
}
else if (containsIgnoreCase(rb.Text, "assignee"))
{
calllog.CallerName = getCallerDetailsControlListValue("cbAssignee", true, ComboBox.clazz);
}
else if (containsIgnoreCase(chkBox.Text, "fra"))
{
calllog.CallerName = getCallerDetailsControlListValue("cbFRA", true, ComboBox.clazz);
}
else if (containsIgnoreCase(chkBox.Text, "fr"))
{
calllog.CallerName = getCallerDetailsControlListValue("cbFR", true, ComboBox.clazz);
}
break;
}
}
}
// Loop through the Call Type array and set values
for (int i = 0; i < gbCalltype.Controls.Count; i++)
{
CheckBox chkbox = (CheckBox)gbCalltype.Controls[i];
if (chkbox.Checked == true && chkbox.Name.Contains("Specify"))
{
if (chkbox.Text.Contains("Transfer"))
{
if (isSkillAvailable)
{
calllog.SkillSet = getCallerTypeControlListValue("cmbSkill", true, ComboBox);
}
if (isReasonCodeAvailable)
{
calllog.ReasonCode = getCallerTypeControlListValue("cmbReason", true, ComboBox);
}
if (isInternalTransferAvailable)
{
calllog.InternalTransfer = getCallerTypeControlListValue("cmbInternalTransfer", true, ComboBox);
}
else
{
calllog.InternalTransfer = getCallerTypeControlListValue("txtTransfer", true, TextBox);
}
}
else if (chkbox.Text.Contains("Other"))
{
calllog.Others = getCallerTypeControlListValue("txtOther", true, TextBox);
}
}
}
string chklstBox1Item = string.Empty;
if (isRequiredForSelectedRole(CommonConstants.SelectedRole, lstBox1ItemRequiredRoles))
{
// Set chklstBox1Item
if (hasRecords(chklstBox1NBCSR.CheckedItems))
{
string chkboxList1_Item = chklstBox1NBCSR.SelectedItem.ToString();
// TODO Verify with requirements as this code seems strange
// The chklstBox1Item is always going to be empty at this point because
// we just set it to Empty above.
if (!string.IsNullOrEmpty(chklstBox1Item))
{
chklstBox1Item = chklstBox1Item + "," + chkboxList1_Item;
}
else
{
chklstBox1Item = chkboxList1_Item;
}
}
// Set lstcallType or lstcallType2
if (chklstBox2NBCSR.Visible == true && hasRecords(chklstBox2NBCSR.CheckedItems))
{
string chkboxList2_Item = chklstBox2NBCSR.SelectedItem.ToString();
if (!string.IsNullOrEmpty(chkboxList2_Item))
{
if (isRequiredForSelectedRole(CommonConstants.SelectedRole, lstCallType2RequiredRoles))
{
lstcallType2.Add(chkboxList2_Item);
}
else
{
lstcallType.Add(chkboxList2_Item);
}
}
}
// Set lstcallType3
if (chklstBox3NBCSR.Visible == true && hasRecords(chklstBox3NBCSR.CheckedItems))
{
string chkboxList3_Item = chklstBox3NBCSR.SelectedItem.ToString();
if (!string.IsNullOrEmpty(chkboxList3_Item))
{
if (isRequiredForSelectedRole(CommonConstants.SelectedRole, lstCallType3or4RequiredRoles))
{
lstcallType3.Add(chkboxList3_Item);
}
else
{
lstcallType.Add(chkboxList3_Item);
}
}
}
// Set lstcallType4
if (chklstBox4NBCSR.Visible == true && hasRecords(chklstBox4NBCSR.CheckedItems))
{
string chkboxList4_Item = chklstBox4NBCSR.SelectedItem.ToString();
if (!string.IsNullOrEmpty(chkboxList4_Item))
{
if (isRequiredForSelectedRole(CommonConstants.SelectedRole, lstCallType3or4RequiredRoles))
{
lstcallType4.Add(chkboxList4_Item);
}
else
{
lstcallType.Add(chkboxList4_Item);
}
}
}
}
// Initialize values for setting of the next section
string result = string.Empty;
int index = 0;
string result1 = string.Empty;
string num = string.Empty;
bool isNumberChanged = false;
foreach (Control cn in gbCalltype.Controls)
{
if (cn is ComboBox)
{
// Initialize values for ComboBox
isNumberChanged = false;
string cmbBoxName = cn.Name;
string comboBoxNameWithNumber = string.Empty;
string commonCmbBoxName = string.Empty;
string cmbBoxNumber = string.Empty;
string number = string.Empty;
string callType = string.Empty;
string h = cmbBoxName.ElementAt(cmbBoxName.Length - 3).ToString();
// Set Default Substring Search Indexes
// Common Combo Box Name Default Indexes
int commonCmbBoxNameStartIndex = 0;
int commonCmbBoxNameEndIndex = cmbBoxName.Length - 2;
// Combo Box Name with Number Default Indexes
int comboBoxNameWithNumberStartIndex = 0;
int comboBoxNameWithNumberEndIndex = cmbBoxName.Length - 1;
// Number Default Indexes
int numberStartIndex = cmbBoxName.Length - 1;
// Call Type Default Indexes
int callTypeStartIndex = 3;
int callTypeEndIndex = cmbBoxName.Length - 5;
if (h.Any(char.IsDigit))
{
// Override the defaults if any character is a digit
int commonCmbBoxNameStartIndex = 0;
int commonCmbBoxNameEndIndex = cmbBoxName.Length - 3;
int comboBoxNameWithNumberStartIndex = 0;
int comboBoxNameWithNumberEndIndex = cmbBoxName.Length - 2;
int numberStartIndex = cmbBoxName.Length - 2;
int callTypeEndIndex = cmbBoxName.Length - 6;
}
// Set values using substring and the indexes
commonCmbBoxName = getSubstringValue(cmbBoxName, commonCmbBoxNameStartIndex, commonCmbBoxNameEndIndex);
comboBoxNameWithNumber = getSubstringValue(cmbBoxName, comboBoxNameWithNumberStartIndex, comboBoxNameWithNumberEndIndex);
number = getSubstringValue(cmbBoxName, numberStartIndex);
callType = getSubstringValue(cmbBoxName, callTypeStartIndex, callTypeEndIndex);
int index1 = cmbBoxName.IndexOf(commonCmbBoxName);
cmbBoxNumber = getSubstringValue(comboBoxNameWithNumber, index1 + commonCmbBoxName.Length);
// Set result1, lstcallType 1 to 4
if (!(containsIgnoreCase(cmbBoxName, "skill") ||
containsIgnoreCase(cmbBoxName, "transfer") ||
containsIgnoreCase(cmbBoxName, "reason") ||
containsIgnoreCase(cmbBoxName, "documentrequest")))
{
Control[] ctlList = findCallType("cb" + number, true);
CheckBox chkBox = ((CheckBox)ctlList[0]);
ComboBox cmb = (ComboBox)cn;
if (chkBox != null && chkBox.Checked == true)
{
if (comboBoxNameWithNumber.Contains("1") && cmbBoxNumber.Equals("1"))
{
if (!string.IsNullOrEmpty(callType) && cmb.SelectedItem != null)
{
lstcallType2.Add(cmb.SelectedItem.ToString());
}
else if (string.IsNullOrEmpty(callType) && cmb.SelectedItem != null && !string.IsNullOrEmpty(result1))
{
result1 = result1 + "," + cmb.SelectedItem.ToString();
}
else if (string.IsNullOrEmpty(callType) && cmb.SelectedItem != null && string.IsNullOrEmpty(result1))
{
result1 = cmb.SelectedItem.ToString();
}
}
else
{
if (cmb.SelectedItem != null)
{
if (comboBoxNameWithNumber.Contains("2") && cmbBoxNumber.Equals("2"))
{
lstcallType2.Add(cmb.SelectedItem.ToString());
}
else if (comboBoxNameWithNumber.Contains("3") && cmbBoxNumber.Equals("3"))
{
lstcallType3.Add(cmb.SelectedItem.ToString());
}
else if (comboBoxNameWithNumber.Contains("4") && cmbBoxNumber.Equals("4"))
{
lstcallType4.Add(cmb.SelectedItem.ToString());
}
}
}
}
}
}
}
// Added for CSR or NBCSR call type removal
// TODO: Verify if this has to be located here or can be rolled up in logic earlier
if ((CommonConstants.SelectedRole == POSRoles.CSR || CommonConstants.SelectedRole == POSRoles.NBCSR) &&
lstcallType.Count == 0)
{
calllog.CallType = string.Empty;
}
// Set Call Log values
calllog.CallType = buildValueForList(calllog.CallType, lstcallType);
calllog.CallerType = buildValueForList(calllog.CallerType, lstClrType);
calllog.CallerName = buildValueForList(calllog.CallerName, lstcallerName);
calllog.CallType = buildValueForString(calllog.CallType, result1);
calllog.CallType = buildValueForString(calllog.CallType, chklstBox1Item);
calllog.CallType2 = buildValueForList(calllog.CallType2, lstcallType2);
calllog.CallType3 = buildValueForList(calllog.CallType3, lstcallType3);
calllog.CallType4 = buildValueForList(calllog.CallType4, lstcallType4);
calllog.AdditionalSearchNos = getAdditionalSearchNosValue(lbxAdditionalSearch);
calllog.CallNotes = txtbxNotes.Text;
calllog.TransferFrom = string.Empty;
// Set Related Reference if role is of CSR
if (CommonConstants.SelectedRole == POSRoles.CSR)
{
calllog.RelatedRef = varRelatedRef; //TODO Find out where this comes from
}
// If CallType is null
if (calllog.CallType == null)
{
// And we meet these conditions
if ((isNoCallerSelected &&
(CommonConstants.SelectedRole == POSRoles.CSR ||
CommonConstants.SelectedRole == POSRoles.LTC ||
CommonConstants.SelectedRole == POSRoles.SHRC ||
CommonConstants.SelectedRole == POSRoles.PolicyMaintenance ||
CommonConstants.SelectedRole == POSRoles.Distribution ||
CommonConstants.SelectedRole == POSRoles.ADM ||
CommonConstants.SelectedRole == POSRoles.IncomeBenefit ||
CommonConstants.SelectedRole == POSRoles.CRR)) ||
((CommonConstants.SelectedRole == POSRoles.LoansAndSurrender) && (isNoCallerSelected || isCallBackSelected)))
{
// Then set the CallType value to an empty string
calllog.CallType = string.Empty;
}
}
return(calllog);
}
catch (Exception ex)
{
Logging.LogErrorMsg(this.Name, MethodInfo.GetCurrentMethod().Name, ex.Message, ex.StackTrace);
throw new System.Exception("Exception in creating the CallLogUI object. ", ex);
}
}
