public static int Create(CallHistoryInfo info)
{
if (info.MobilePhone.StartsWith("0"))
{
info.MobilePhone = info.MobilePhone.Substring(1);
}
return(DataProvider.Instance().CallHistories_Insert(info.ContactId, info.StatusCareId, info.StatusMapId, info.CallTime, info.CallTimeLength, info.CallCenterInfo, info.RecallTime, info.CreatedBy, info.CreatedDate, info.MessageCode, info.AgentCode, info.StationId, info.MobilePhone, info.ResponseTime, info.CallId, info.StartTime, info.EndTime, info.Duration, info.RingTime, info.LinkRecord, info.Status, info.ErrorCode, info.ErrorDesc, info.LevelId, info.StatusUpdate, info.CallType, info.UserLogType));
}
public static void RepairCall(CallHistoryInfo info)
{
if (info.MobilePhone.StartsWith("0"))
{
info.MobilePhone = info.MobilePhone.Substring(1);
}
DataProvider.Instance().CallHistories_RepairCall(info.CallHistoryId, info.MobilePhone, info.MessageCode, info.AgentCode, info.StationId, info.ResponseTime, info.CallId, info.StartTime, info.EndTime, info.Duration, info.RingTime, info.LinkRecord, info.Status, info.ErrorCode, info.ErrorDesc);
}
public void Remove(CallHistoryInfo callInfo)
{
if (callInfo == null)
{
return;
}
List.Remove(callInfo);
}
public void Add(CallHistoryInfo callInfo)
{
if (callInfo == null)
{
return;
}
List.Add(callInfo);
}
private void Redial()
{
CallHistoryInfo info = lvCallHistory.SelectedItem as CallHistoryInfo;
if (info == null)
{
return;
}
DialNumber = info.OtherParty.Dialed;
Dial(CallType.Audio, false);
tiPhoneCalls.IsSelected = true;
}
public CallHistoryInfo Call(int id, string mobile)
{
#region "Log Checkpoint - Begin Goi Den CallCenter 28/10/2016"
int SessionLog = TmpJobReportRepository.GetSessionLog();
DateTime TimeBegin = DateTime.Now;
var logbegin = new LogDashBoard
{
Date = DateTime.Now.Date,
Time = TimeBegin.ToString("dd/MM/yyyy HH:mm:ss:fff"),
Name = "BEGIN_CALL_CONTACT_TVTS",
ContactId = id,
CreatedBy = UserContext.GetCurrentUser().UserID,
Runtime = "0",
Session = SessionLog,
};
LogDashBoardRepository.CreateLogDashBoard(logbegin);
#endregion
if (string.IsNullOrEmpty(mobile))
{
return(null);
}
var user = UserRepository.GetCurrentUserInfo();
// Logs
var log = new TmpLogServiceInfo
{
Time = DateTime.Now,
CallType = (int)CallType.Incoming,
};
try
{
//var item = HelpUtils.Call(mobile, user.StationId, user.UserName, StoreData.CallCenterSoapBinding);
var item = HelpUtils.CallNew(mobile, user.StationId, user.UserName, StoreData.LinkCallCenter);
#region "Log Checkpoint - End Goi Den CallCenter 28/10/2016"
DateTime TimeEnd = DateTime.Now;
var logend = new LogDashBoard
{
Date = DateTime.Now.Date,
Time = TimeEnd.ToString("dd/MM/yyyy HH:mm:ss:fff"),
Name = "END_CALL_CONTACT_TVTS",
ContactId = id,
CreatedBy = UserContext.GetCurrentUser().UserID,
Runtime = "0",
Session = SessionLog,
CallId = item.call_id
};
LogDashBoardRepository.CreateLogDashBoard(logend);
#endregion
var entity = new CallHistoryInfo
{
ContactId = id,
StatusMapId = 0,
StatusUpdate = 1,
StatusCareId = 0,
CallHistoryId = 0,
RecallTime = null,
CallTimeLength = 0,
Status = item.status,
CallId = item.call_id,
CreatedBy = user.UserID,
CallTime = DateTime.Now,
RingTime = item.ringtime,
Duration = item.duration,
CreatedDate = DateTime.Now,
AgentCode = item.agent_code,
ErrorCode = item.error_code,
ErrorDesc = item.error_desc,
StationId = item.station_id,
CallCenterInfo = string.Empty,
MessageCode = item.message_code,
MobilePhone = item.mobile_phone,
LinkRecord = item.link_down_record,
EndTime = item.end_time.ToDateTime("yyyyMMddHHmmss"),
StartTime = item.start_time.ToDateTime("yyyyMMddHHmmss"),
ResponseTime = item.datetime_response.ToDateTime("yyyyMMddHHmmss"),
LogCallCenter = item.log_callcenter
};
entity.CallHistoryId = CallHistoryRepository.Create(entity);
// Logs
log.Description = entity.LogCallCenter;
log.Status = 1; // ko lỗi
TmpLogServiceRepository.Create(log);
// Return
return(entity);
}
catch (Exception ex)
{
// Logs
log.Status = 0; //lỗi
log.Description = "CallHistories/Call, Mobile: " + mobile + ": " + ex.Message.ToString();
TmpLogServiceRepository.Create(log);
// Return
return(null);
}
}
public ResultMissCall Incoming(string infomation)
{
// Logs
var log = new TmpLogServiceInfo
{
Time = DateTime.Now,
Description = infomation,
CallType = (int)CallType.Incoming,
};
if (string.IsNullOrEmpty(infomation))
{
// Logs
log.Status = 1;
log.Description = "Thông tin cuộc gọi đến rỗng";
TmpLogServiceRepository.Create(log);
// Return
return(new ResultMissCall
{
Code = (int)ErrorServiceType.NullOrEmpty,
Description = "Thông tin cuộc gọi đến rỗng",
});
}
infomation = "<?xml version=\"1.0\" encoding=\"UTF-8\"?><CallInfor>" + infomation + "</CallInfor>";
var callInfo = ObjectHelper.CreateObject <CallInfor>(infomation);
if (callInfo == null)
{
// Logs
log.Status = 1;
log.Description = "Thông tin cuộc gọi không đúng định dạng: " + infomation;
TmpLogServiceRepository.Create(log);
// Return
return(new ResultMissCall
{
Code = (int)ErrorServiceType.NotFormat,
Description = "Thông tin cuộc gọi không đúng định dạng",
});
}
try
{
callInfo.mobile_phone = callInfo.mobile_phone.Trim();
if (callInfo.mobile_phone.StartsWith("0"))
{
callInfo.mobile_phone = callInfo.mobile_phone.Substring(1);
}
var contactInfo = ContactRepository.GetByMobile(callInfo.mobile_phone);
var entity = new CallHistoryInfo
{
// Info call
CallTimeLength = 0,
CallTime = DateTime.Now,
Status = callInfo.status,
CallId = callInfo.call_id,
CreatedDate = DateTime.Now,
Duration = callInfo.duration,
RingTime = callInfo.ringtime,
CallCenterInfo = string.Empty,
StationId = callInfo.station_id,
AgentCode = callInfo.agent_code,
ErrorCode = callInfo.error_code,
ErrorDesc = callInfo.error_desc,
CallType = (int)CallType.Incoming,
MessageCode = callInfo.message_code,
MobilePhone = callInfo.mobile_phone,
UserLogType = (int)EmployeeType.Consultant,
StatusUpdate = contactInfo == null ? -1 : 2,
LinkRecord = callInfo.link_down_record.IsStringNullOrEmpty()
? string.Empty
: callInfo.link_down_record.Replace("/var/spool/asterisk/monitor", StoreData.LinkRecordCRM(contactInfo == null ? 0 : contactInfo.BranchId)),
EndTime = callInfo.end_time.ToDateTime("yyyyMMddHHmmss"),
StartTime = callInfo.start_time.ToDateTime("yyyyMMddHHmmss"),
ResponseTime = callInfo.datetime_response.ToDateTime("yyyyMMddHHmmss"),
// Info contact
ContactId = contactInfo == null ? 0 : contactInfo.Id,
LevelId = contactInfo == null ? 0 : contactInfo.LevelId,
CreatedBy = contactInfo == null ? 0 : contactInfo.UserConsultantId,
StatusMapId = contactInfo == null ? 0 : contactInfo.StatusMapConsultantId,
StatusCareId = contactInfo == null ? 0 : contactInfo.StatusCareConsultantId,
RecallTime = contactInfo == null ? null : contactInfo.AppointmentConsultantDate,
};
CallHistoryRepository.Create(entity);
// Logs
log.Status = 0;
log.Description = infomation + " ==> BranchId: " + (contactInfo == null ? 0 : contactInfo.BranchId);
TmpLogServiceRepository.Create(log);
// Return
return(new ResultMissCall
{
Code = (int)ErrorServiceType.Success,
Description = "Cập nhật cuộc gọi đến thành công",
});
}
catch (Exception ex)
{
// Logs
log.Status = 0;
log.Description = ex + " ---- input" + infomation;
TmpLogServiceRepository.Create(log);
// Return
return(new ResultMissCall
{
Code = (int)ErrorServiceType.Exception,
Description = "Cập nhật cuộc gọi đến không thành công, lỗi hệ thống",
});
}
}