////------------------------------------------------------------------------------------
////------------------------------------------------------------------------------------
////------------------------------------------------------------------------------------
//public static void SetIncidentStateActive(Int32 incidentId)
//{
// BllProxyIncidentState.UpdateIncidentState(incidentId, true, "ACT");
//}
//public static void SetIncidentStateVideoSession(Int32 incidentId)
//{
// BllProxyIncidentState.UpdateIncidentState(incidentId, true, "VID");
//}
//public static void SetIncidentStateScreenCast(Int32 incidentId)
//{
// BllProxyIncidentState.UpdateIncidentState(incidentId, true, "SCT");
//}
//public static void SetIncidentStateAppShareSend(Int32 incidentId)
//{
// BllProxyIncidentState.UpdateIncidentState(incidentId, true, "APS");
//}
//public static void SetIncidentStateAppShareReceive(Int32 incidentId)
//{
// BllProxyIncidentState.UpdateIncidentState(incidentId, true, "APR");
//}
//public static void SetIncidentStateInactive(Int32 incidentId)
//{
// BllProxyIncidentState.UpdateIncidentState(incidentId, false, "CLS");
//}
//------------------------------------------------------------------------------------
public static bool GetIncidentState(Int32 incidentId, ref Int32 statusId, ref string state)
{
bool isActive = false;
statusId = 0;
state = "";
IncidentDS.IncidentStateDSDataTable dt = BllProxyIncidentState.SelectIncidentState(incidentId);
if (dt.Rows.Count != 0)
{
statusId = dt[0].status_id;
if (!dt[0].IsstateNull())
{
state = dt[0].state;
}
if (!dt[0].Isis_activeNull())
{
isActive = dt[0].is_active;
}
}
return(isActive);
}
public static bool OpenIncident(Int32 incidentId, Int32 agentId, out string msg)
{
msg = "";
bool success = false;
agentPool.SetAgentBusy(agentId, true);
BllProxyIncidentState.InsertIncidentState(incidentId, true, "NEW");
IncidentDS.IncidentDSDataTable dt = BllProxyIncident.OpenIncident(incidentId, agentId);
if (dt.Rows.Count != 0)
{
if (dt[0].status_id == 2)
{
if ((!dt[0].Isreserved_agent_idNull()) && (dt[0].reserved_agent_id != agentId))
{
msg = "The incident is RESERVED";
}
else
{
Int32 incidentAgentId = dt[0].agent_id;
String incidentAgentName = dt[0].agent_full_name;
if (incidentAgentId != agentId)
{
msg = "The incident is in progress with " + incidentAgentName;
}
else
{
success = true;
}
}
}
else
{
msg = "canceled";
}
}
else
{
msg = "The incident has already been processed";
}
if (success)
{
agentPool.ReleaseIncident(incidentId);
agentPool.SetSession(agentId, incidentId);
}
else
{
agentPool.SetAgentBusy(agentId, false);
}
return(success);
}
protected void btnDisconnect_Click(object sender, EventArgs e)
{
Button btn = (Button)sender;
string commandName = btn.CommandName;
string commandArgument = btn.CommandArgument;
pnlDisconnect.Visible = false;
pnlDisconnectConfirm.Visible = false;
if (commandName == "DISCONNECT")
{
pnlDisconnectConfirm.Visible = true;
}
else if (commandName == "CONFIRM")
{
BllProxyIncidentHelper.SetIncidentStatus(this.incidentId, 3); // 3:Canceled
BllProxyIncidentState.DeleteIncidentState(this.incidentId);
UcControlArgs args = new UcControlArgs();
goNext(args);
}
else if (commandName == "CANCEL")
{
pnlDisconnect.Visible = true;
}
else
{
pnlDisconnect.Visible = true;
}
//UpdatePanel1.Update();
}
protected void timerRefresh_Tick(object sender, EventArgs e)
{
//-----------------------------------------------------------------------
bool checkState = BllProxyIncidentState.SetIncidentState1(incidentId, this.interval);
btnDisconnect.Enabled = checkState;
upDiconnect.Update();
//-----------------------------------------------------------------------
DateTime t = DateTime.Now;
DateTime last = new DateTime(t.Subtract(startTime).Ticks);
TimeSpan span = t.Subtract(startTime);
ltTimeSpan.Text = string.Format("{0:00}:{1:00}:{2:00}", (int)span.TotalHours, span.Minutes, span.Seconds);
Int32 currentStatusId = 0;
string state = "";
bool isActive = IncidentHelper.GetIncidentState(incidentId, ref currentStatusId, ref state);
//btnDisconnect.Enabled = isActive;
//upDiconnect.Update();
bool isSessionFinished = false;
if (currentStatusId != statusId)
{
switch (currentStatusId)
{
case 1: //New
break;
case 2: //In-Progress
break;
case 3: //Canceled
isSessionFinished = true;
break;
case 4: //Closed
isSessionFinished = true;
break;
}
statusId = currentStatusId;
}
if (statusId == 2) //In-Progress
{
//this.setContentPanel(state);
}
if (isSessionFinished)
{
FinishConference();
}
}
protected void btnDisconnect_Click(object sender, EventArgs e)
{
Button btn = (Button)sender;
string commandName = btn.CommandName;
string commandArgument = btn.CommandArgument;
if (commandName == "DISCONNECT")
{
BllProxyIncidentHelper.SetIncidentStatus(this.incidentId, 3); // 3:Canceled
BllProxyIncidentState.DeleteIncidentState(this.incidentId);
FinishConference();
}
}
protected bool checkOnline()
{
bool _isOnline = false;
if (this.currentIncidentId != 0)
{
bool checkState = BllProxyIncidentState.SetIncidentState0(this.currentIncidentId, UcConfParameters.UcPageRefreshInterval);
if (checkState)
{
_isOnline = true;
}
}
this.isOnline = _isOnline;
return(this.isOnline);
}
public static void SetIncidentStateAppShareReceive(Int32 incidentId)
{
BllProxyIncidentState.UpdateIncidentState(incidentId, true, "APR");
}
public static void SetIncidentStateInactive(Int32 incidentId)
{
BllProxyIncidentState.UpdateIncidentState(incidentId, false, "CLS");
}
public static void SetIncidentStateAppShareSend(Int32 incidentId)
{
BllProxyIncidentState.UpdateIncidentState(incidentId, true, "APS");
}
public static void SetIncidentStateScreenCast(Int32 incidentId)
{
BllProxyIncidentState.UpdateIncidentState(incidentId, true, "SCT");
}
public static void SetIncidentStateTextChat(Int32 incidentId)
{
BllProxyIncidentState.UpdateIncidentState(incidentId, false, "TXT");
}
public static void SetIncidentStateVideoSession(Int32 incidentId)
{
BllProxyIncidentState.UpdateIncidentState(incidentId, true, "VID");
}
//------------------------------------------------------------------------------------
//------------------------------------------------------------------------------------
//------------------------------------------------------------------------------------
public static void SetIncidentStateActive(Int32 incidentId)
{
BllProxyIncidentState.UpdateIncidentState(incidentId, true, "ACT");
}
