protected void checkReservations()
{
Hashtable tableToClear = new Hashtable();
foreach (AgentAccount agent in table.Values)
{
if (agent.HasIncident)
{
TimeSpan max = new TimeSpan(0, 0, 15);
if (TimeSpan.Compare(agent.Reserved, max) > 0)
{
Int32 incidentId = agent.IncidentId;
Int32 incidentStatusId = BllProxyIncidentHelper.GetIncidentStatus(incidentId);
if (incidentStatusId == 1)
{
BllProxyIncidentHelper.SetIncidentReservation(incidentId, 0);
agent.IsBusy = false;
tableToClear.Add(agent.AgentId, null);
}
}
}
}
foreach (Int32 agentId in tableToClear.Keys)
{
//this.UnRegisterAgent(agentId);
this.SetAgentAvailable(agentId, false);
}
}
/// <summary>
/// Clear the Incident's ReservedAgent and Disable Agent not taking the call
/// </summary>
/// <param name="dtAllPoolAgents"></param>
/// <returns></returns>
protected bool checkReservations(PoolDS.PoolDSDataTable dtAllPoolAgents)
{
bool result = false;
PoolDS.PoolDSRow[] rows = (PoolDS.PoolDSRow[])dtAllPoolAgents.Select("is_available=1 and is_busy=0", "");
if (rows.Length > 0)
{
int cancelInterval = UcConfParameters.UcCallForwardingInterval; // seconds
foreach (PoolDS.PoolDSRow row in dtAllPoolAgents.Rows)
{
if ((!row.Isincident_idNull()) && (!row.Isdate_reservedNull()))
{
DateTime now = DateTime.Now.ToUniversalTime();
TimeSpan span = now.Subtract(row.date_reserved);
TimeSpan max = new TimeSpan(0, 0, cancelInterval);
if (TimeSpan.Compare(span, max) > 0)
{
Int32 incidentId = row.incident_id;
Int32 incidentStatusId = 0;
Int32 incidentAgentId = 0;
IncidentDS.IncidentDSDataTable dtIncident = BllProxyIncident.SelectIncident(incidentId);
if (dtIncident.Rows.Count > 0)
{
incidentStatusId = dtIncident[0].status_id;
if (!dtIncident[0].Isagent_idNull())
{
incidentAgentId = dtIncident[0].agent_id;
}
}
if (incidentAgentId == 0)
{
if (incidentStatusId == 1)
{
BllProxyIncidentHelper.SetIncidentReservation(incidentId, 0);
BllProxyPool.SetPoolAgentAvailable(row.agent_id, false);
BllProxyPool.SetPoolAgentBusy(row.agent_id, false);
}
else
{
BllProxyPool.SetPoolAgentAvailable(row.agent_id, true);
BllProxyPool.SetPoolAgentBusy(row.agent_id, true);
}
}
result = true;
}
}
}
}
return(result);
}
protected void handleIncidentQueue()
{
IncidentDS.IncidentDSDataTable dt;
DataTable dt0 = convertToDataset(table);
DataRow[] rows = dt0.Select("", "rating");
foreach (DataRow agentRow in rows)
{
int rating = Convert.ToInt32(agentRow["rating"]);
Int32 agentId = Convert.ToInt32(agentRow["agent_id"]);
AgentAccount agentAccount = this.GetAgent(agentId);
if ((agentAccount.IsAvailable) && (!agentAccount.IsBusy))
{
dt = BllProxyIncident.GetIncidentQueueList(1, agentAccount.AgentId); //1:New
foreach (IncidentDS.IncidentDSRow rowIncident in dt)
{
if (rowIncident.Isreserved_agent_idNull())
{
Int32 incidentId = rowIncident.incident_id;
BllProxyIncidentHelper.SetIncidentReservation(incidentId, agentAccount.AgentId);
agentAccount.Reserve();
agentAccount.IsBusy = true;
agentAccount.IncidentId = incidentId;
break;
}
//---
}
}
}
}
/// <summary>
/// Assign the Incident to the available Agent
/// </summary>
/// <param name="dtAllPoolAgents"></param>
/// <returns></returns>
protected bool handleIncidentQueue(PoolDS.PoolDSDataTable dtAllPoolAgents)
{
bool result = false;
IncidentDS.IncidentDSDataTable dt;
PoolDS.PoolDSRow[] rows = (PoolDS.PoolDSRow[])dtAllPoolAgents.Select("", "last_call_time");
foreach (PoolDS.PoolDSRow row in rows)
{
Int32 agentId = row.agent_id;
if ((row.is_available) && (!row.is_busy))
{
dt = BllProxyIncident.GetIncidentQueueList(1, agentId); //1:New
foreach (IncidentDS.IncidentDSRow rowIncident in dt)
{
if (rowIncident.Isreserved_agent_idNull())
{
Int32 incidentId = rowIncident.incident_id;
BllProxyIncidentHelper.SetIncidentReservation(incidentId, agentId);
BllProxyPool.SetPoolAgentBusy(agentId, true);
BllProxyPool.SetPoolAgentIncident(agentId, incidentId);
result = true;
break;
}
//---
}
}
}
return(result);
}
