protected void handleIncidentQueue()
{
IncidentDS.IncidentDSDataTable dt;
DataTable dt0 = convertToDataset(table);
DataRow[] rows = dt0.Select("", "rating");
foreach (DataRow agentRow in rows)
{
int rating = Convert.ToInt32(agentRow["rating"]);
Int32 agentId = Convert.ToInt32(agentRow["agent_id"]);
AgentAccount agentAccount = this.GetAgent(agentId);
if ((agentAccount.IsAvailable) && (!agentAccount.IsBusy))
{
dt = BllProxyIncident.GetIncidentQueueList(1, agentAccount.AgentId); //1:New
foreach (IncidentDS.IncidentDSRow rowIncident in dt)
{
if (rowIncident.Isreserved_agent_idNull())
{
Int32 incidentId = rowIncident.incident_id;
BllProxyIncidentHelper.SetIncidentReservation(incidentId, agentAccount.AgentId);
agentAccount.Reserve();
agentAccount.IsBusy = true;
agentAccount.IncidentId = incidentId;
break;
}
//---
}
}
}
}
/// <summary>
/// Assign the Incident to the available Agent
/// </summary>
/// <param name="dtAllPoolAgents"></param>
/// <returns></returns>
protected bool handleIncidentQueue(PoolDS.PoolDSDataTable dtAllPoolAgents)
{
bool result = false;
IncidentDS.IncidentDSDataTable dt;
PoolDS.PoolDSRow[] rows = (PoolDS.PoolDSRow[])dtAllPoolAgents.Select("", "last_call_time");
foreach (PoolDS.PoolDSRow row in rows)
{
Int32 agentId = row.agent_id;
if ((row.is_available) && (!row.is_busy))
{
dt = BllProxyIncident.GetIncidentQueueList(1, agentId); //1:New
foreach (IncidentDS.IncidentDSRow rowIncident in dt)
{
if (rowIncident.Isreserved_agent_idNull())
{
Int32 incidentId = rowIncident.incident_id;
BllProxyIncidentHelper.SetIncidentReservation(incidentId, agentId);
BllProxyPool.SetPoolAgentBusy(agentId, true);
BllProxyPool.SetPoolAgentIncident(agentId, incidentId);
result = true;
break;
}
//---
}
}
}
return(result);
}
protected void showMenu()
{
UcAppBasePage page = this.UcAppPage;
string siteMapProviderName = "DefaultSiteMapProvider";
switch (page.UserRoleId)
{
case 1: //ADMIN
siteMapProviderName = "RoleAdminSiteMapProvider";
break;
case 2: //AGENT
siteMapProviderName = "RoleAgentSiteMapProvider";
break;
case 5: //SUPERVISOR
siteMapProviderName = "RoleSupervisorSiteMapProvider";
break;
}
SiteMapDataSource smds = new SiteMapDataSource();
smds.SiteMapProvider = siteMapProviderName;
smds.ShowStartingNode = false;
ucSideMenu.DataSource = smds;
ucSideMenu.DataBind();
SiteMapNode currentSiteMapNode = SiteMap.Providers[siteMapProviderName].CurrentNode;
for (int i = 0; i < ucSideMenu.Items.Count; i++)
{
MenuItem menu_item = ucSideMenu.Items[i];
if (currentSiteMapNode == null)
{
menu_item.ChildItems.Clear();
continue;
}
string menu_item_text = menu_item.Text;
if (currentSiteMapNode.ToString().CompareTo(menu_item_text) == 0)
{
menu_item.Selected = true;
continue;
}
if (currentSiteMapNode.ParentNode == null)
{
menu_item.ChildItems.Clear();
continue;
}
if (currentSiteMapNode.ParentNode.ToString().CompareTo(menu_item_text) != 0)
{
menu_item.ChildItems.Clear();
continue;
}
menu_item.Text = "<b>" + menu_item_text + "</b>";
for (int j = 0; j < menu_item.ChildItems.Count; j++)
{
MenuItem menu_item_child = menu_item.ChildItems[j];
string menu_item_child_text = menu_item_child.Text;
if (currentSiteMapNode.ToString().CompareTo(menu_item_child_text) == 0)
{
menu_item_child.Selected = true;
}
//---------------------------------------------------------------------------
if (page.UserRoleId == 2) //Agent
{
Int32 agentId = ProxyHelper.GetUserAgentId(this.UcPage.UserId);
//==================================================================
//IncidentDS.IncidentDSDataTable dt = BllProxyIncident.GetIncidentsByStatus(0, agentId); // ALL
//DataRow[] rows = dt.Select("status_id=0"); //None
//if (menu_item_child_Text == "Call Queue")
// rows = dt.Select("status_id=1"); // New
//else if (menu_item_child_Text == "My Calls")
// rows = dt.Select("status_id=2"); // In-Progress
//else if (menu_item_child_Text == "Follow-Up")
// rows = dt.Select("status_id=5"); // Follow-Up
//cnt = rows.Length;
//if (cnt != 0)
// menu_item_child_Text = menu_item_child_Text + " [" + cnt.ToString() + "]";
//==================================================================
IncidentDS.IncidentDSDataTable dt = null;
if (menu_item_child_text == "Call Queue")
{
dt = BllProxyIncident.GetIncidentQueueList(1, agentId); // New
}
else if (menu_item_child_text == "My Calls")
{
dt = BllProxyIncident.GetIncidentsByStatus(2, agentId); // In-Progress
}
else if (menu_item_child_text == "Follow-Up")
{
dt = BllProxyIncident.GetIncidentFollowUpList(5, agentId); // Follow-Up
}
if (dt != null)
{
int cnt = dt.Rows.Count;
if (cnt != 0)
{
menu_item_child_text += " [" + cnt.ToString() + "]";
}
}
}
//---------------------------------------------------------------------------
menu_item_child.Text = " " + menu_item_child_text;
}
}
//////---------------------------------------------------------
//for( int i = 0; i < ucSideMenu.Items.Count; i++ )
//{
// if( currentSiteMapNode != null )
// {
// string menuItemText = ucSideMenu.Items[ i ].Text;
// if( currentSiteMapNode.ToString().CompareTo( menuItemText ) != 0 )
// {
// if( currentSiteMapNode.ParentNode != null )
// {
// if( currentSiteMapNode.ParentNode.ToString().CompareTo( menuItemText ) != 0 )
// {
// ucSideMenu.Items[ i ].ChildItems.Clear();
// }
// else
// {
// ucSideMenu.Items[ i ].Text = "<b>" + menuItemText + "</b>";
// for( int j = 0; j < ucSideMenu.Items[ i ].ChildItems.Count; j++ )
// {
// string childMenuItemText = ucSideMenu.Items[ i ].ChildItems[ j ].Text;
// if( currentSiteMapNode.ToString().CompareTo( childMenuItemText ) == 0 )
// {
// ucSideMenu.Items[ i ].ChildItems[ j ].Selected = true;
// }
// //---------------------------------------------------------------------------
// if( page.UserRoleId == 2 ) //Agent
// {
// Int32 agentId = ProxyHelper.GetUserAgentId( this.UcPage.UserId );
// Int32 cnt = 0;
// //==================================================================
// //IncidentDS.IncidentDSDataTable dt = BllProxyIncident.GetIncidentsByStatus(0, agentId); // ALL
// //DataRow[] rows = dt.Select("status_id=0"); //None
// //if (childMenuItemText == "Call Queue")
// // rows = dt.Select("status_id=1"); // New
// //else if (childMenuItemText == "My Calls")
// // rows = dt.Select("status_id=2"); // In-Progress
// //else if (childMenuItemText == "Follow-Up")
// // rows = dt.Select("status_id=5"); // Follow-Up
// //cnt = rows.Length;
// //if (cnt != 0)
// // childMenuItemText = childMenuItemText + " [" + cnt.ToString() + "]";
// //==================================================================
// IncidentDS.IncidentDSDataTable dt = null;
// if( childMenuItemText == "Call Queue" )
// dt = BllProxyIncident.GetIncidentQueueList( 1, agentId ); // New
// else if( childMenuItemText == "My Calls" )
// dt = BllProxyIncident.GetIncidentsByStatus( 2, agentId ); // In-Progress
// else if( childMenuItemText == "Follow-Up" )
// dt = BllProxyIncident.GetIncidentFollowUpList( 5, agentId ); // Follow-Up
// if( dt != null )
// {
// cnt = dt.Rows.Count;
// if( cnt != 0 )
// childMenuItemText = childMenuItemText + " [" + cnt.ToString() + "]";
// }
// }
// //---------------------------------------------------------------------------
// ucSideMenu.Items[ i ].ChildItems[ j ].Text = " " + childMenuItemText;
// }
// }
// }
// else
// {
// ucSideMenu.Items[ i ].ChildItems.Clear();
// }
// }
// else
// {
// ucSideMenu.Items[ i ].Selected = true;
// }
// }
// else
// {
// ucSideMenu.Items[ i ].ChildItems.Clear();
// }
//}
}