public async Task <IActionResult> AnswerTicket(int id)
{
var ticket = await service.FindTicket(id);
if (ticket == null)
{
return(NotFound());
}
if (ticket.IsAnswered)
{
return(RedirectToAction("DisplayAllSendTickets"));
}
var answer = new AnswerTicketBindingModel();
answer.IdSendTicket = ticket.Id;
answer.Title = ticket.Title;
if (ticket.AgentId != null)
{
var AgentUsername = await service.FindUserNameById(ticket.AgentId);
answer.AgentId = AgentUsername.UserName;
}
else
{
return(RedirectToAction("DisplayAllSendTickets"));
}
var AuthorUsername = await service.FindUserNameById(ticket.AuthorId);
answer.AuthorId = AuthorUsername.UserName;
return(View(answer));
}
public async Task <IActionResult> AnswerTicket(AnswerTicketBindingModel model)
{
if (ModelState.IsValid)
{
var AgentId = await service.FindUserIdByName(model.AgentId);
model.AgentId = AgentId.Id;
var AuthorId = await service.FindUserIdByName(model.AuthorId);
model.AuthorId = AuthorId.Id;
await service.AnswerTicket(model);
return(RedirectToAction("DisplayAllSendTickets"));
}
return(View());
}
public async Task <IActionResult> AnswerTicket(AnswerTicketBindingModel model)
{
if (ModelState.IsValid)
{
var AgentId = await service.FindUserIdByName(model.AgentId);
model.AgentId = AgentId.Id;
var AuthorId = await service.FindUserIdByName(model.AuthorId);
model.AuthorId = AuthorId.Id;
await service.AnswerTicket(model);
return(RedirectToAction("MyAnswerTickets", "Ticket", new { id = User.Identity.Name, area = "Agent" }));
}
return(View());
}
public async Task AnswerTicket(AnswerTicketBindingModel model)
{
var sendTicked = await FindTicket(model.IdSendTicket);
var answerTicket = new Ticket();
answerTicket.Title = model.Title;
answerTicket.AgentId = model.AgentId;
answerTicket.AuthorId = model.AuthorId;
answerTicket.Descripton = model.Description;
answerTicket.SendOn = model.SendOn;
answerTicket.TicketId = model.IdSendTicket;
sendTicked.IsAnswered = true;
sendTicked.ToReplyTicket = answerTicket;
dbContext.Tickets.Update(sendTicked);
await dbContext.Tickets.AddAsync(answerTicket);
await dbContext.SaveChangesAsync();
}
