Exemple #1
0
        protected override void OnStart(string[] args)
        {
            // Update the service state to Start Pending.
            ServiceStatus serviceStatus = new ServiceStatus();

            serviceStatus.dwCurrentState = ServiceState.SERVICE_START_PENDING;
            serviceStatus.dwWaitHint     = 100000;
            SetServiceStatus(this.ServiceHandle, ref serviceStatus);
            eventLog1.WriteEntry("Service Initiating...", EventLogEntryType.Information, eventId++);

            //OLD TIMER, ONLY EXECUTED ON INTERVAL
            //Initialize Timer Object to poll when the service should run
            //Timer timer = new Timer();
            //timer.Interval = 120000; // 2 minutes
            //timer.Elapsed += new ElapsedEventHandler(this.OnTimer);
            //timer.Start();


            // Set initial Interval to the difference in milliseconds from current time and the scheduled time
            _timer.Enabled  = true;
            _timer.Interval = _scheduleTime.Subtract(DateTime.Now).TotalSeconds * 1000;
            _timer.Elapsed += new System.Timers.ElapsedEventHandler(Timer_Elapsed);


            // Initialize APIHandler to route commands through
            apiHandler = new APIHandler();
            apiHandler.SetEventLog(eventLog1);
            apiHandler.Refresh(ref eventId);

            // Initialize ExcelData
            excelData = new ExcelData(eventLog1);
            excelData.Refresh(apiHandler.cm, ref eventId, eventLog1);
            eventId++;
            // Update the service state to Running.
            serviceStatus.dwCurrentState = ServiceState.SERVICE_RUNNING;
            SetServiceStatus(this.ServiceHandle, ref serviceStatus);
            eventLog1.WriteEntry("Service Started.", EventLogEntryType.Information, eventId++);
        }
Exemple #2
0
        public void ExcelQueueUpdate(ExcelData excelData, ref int eventId, bool wipeData = false)
        {
            cm.BeginLog();
            cm.LogMessage("Beginning WFM Agent Queue Update Process using the UCCX API.");
            cm.LogMessage("");

            int numFailed          = 0;
            int numAgentsProcessed = 0;

            foreach (ExcelAgent excelAgent in excelData.excelAgents)
            {
                Stopwatch sw = new Stopwatch();
                sw.Start();
                // Determine Agent URL via apiData.ResourcesData
                string agentUserId = apiData.ResourcesData.Resource.Where(p => p.FirstName + " " + p.LastName == excelAgent.agentName).First().UserID;
                string agentUrl    = $"{cm.RootURL}/resource/{agentUserId}";

                try
                {
                    // Determine which Resource from APIData.ResourcesData corresponds to the current excelAgent being processed
                    Resource agentInfo = apiData.ResourcesData.Resource.Where(p => p.FirstName + " " + p.LastName == excelAgent.agentName).First();
                    // Serialize XML related to the current excelAgent being processed using Resource Object
                    XmlDocument xml = SerializeXml(agentInfo);

                    // Isolate Old skillMap Node
                    XmlNode node = xml.SelectSingleNode("/resource/skillMap");

                    // Determine Agent's desired Queue
                    ExcelSkill newQueue = excelData.excelSkills.Where(p => p.Name == excelAgent.Queue).First();

                    // Build Skill Map XML to replace current using Agent's desired Queue
                    XmlDocument xmlSkillMap    = new XmlDocument();
                    string      skillMapString = BuildSkillMap(newQueue);

                    // Determine Action based on whether or not error occurred in BuildSkillMap()
                    if (skillMapString != "ERROR")
                    {
                        xmlSkillMap.LoadXml(skillMapString);

                        // Create new XmlNode object to replace old skillMap with
                        XmlNode newNode = xmlSkillMap.SelectSingleNode("/skillMap");

                        // If wipeData == True, remove all skills from Agents
                        if (wipeData == false)
                        {
                            // Replace skillMap Node with new skillMap Node
                            node.InnerXml = newNode.InnerXml;
                        }
                        else
                        {
                            // Remove all skills from Agents
                            node.InnerXml = "";
                        }

                        // Make PUT Request to update Agent Skill Map
                        try
                        {
                            // Call Method to make PUT Request to API to update Agent skillMap
                            cm.LogMessage($"Attempting to update {excelAgent.agentName} ({agentUserId}) to new Queue: {excelAgent.Queue}\n\tAgent refURL: {agentUrl}");
                            eventNum = eventId;
                            HttpWebResponse requestResponse = UpdateAgentResource(xml.OuterXml, agentUrl);
                            eventId++;
                            sw.Stop();
                            if (requestResponse.StatusCode == HttpStatusCode.OK)
                            {
                                eventLog.WriteEntry($"Successfully updated the Agent data with Response Code: {requestResponse.StatusCode}\nDuration: ({sw.ElapsedMilliseconds}ms)");
                                cm.LogMessage($"Successfully updated the Agent data with Response Code: {requestResponse.StatusCode}\nDuration: ({sw.ElapsedMilliseconds}ms)");
                            }
                            else
                            {
                                throw new System.ArgumentException($"Error - Status Code Returned: {requestResponse.StatusCode} -- {requestResponse.StatusDescription}");
                            }
                        }
                        catch (Exception e)
                        {
                            numFailed += 1;
                            eventLog.WriteEntry("Invalid HttpWebResponse.StatusCode while attempting to UPDATE Agent Resource Data (" + agentUserId + ").\n" + e.Message.ToString(), EventLogEntryType.Warning, ++eventId);
                            cm.LogMessage("-->Invalid HttpWebResponse.StatusCode while attempting to UPDATE Agent Resource Data (" + agentUserId + ")");
                            cm.LogMessage(e.Message.ToString());
                        }
                    }
                    else
                    {
                        numFailed += 1;
                    }
                    numAgentsProcessed += 1;
                }
                catch (Exception e)
                {
                    eventLog.WriteEntry($"Error Occurred while updating current user {agentUserId}.\nAgent URL Endpoint Used: {agentUrl}\nError Caught: {e.Message.ToString()}\nError Source: {e.Source.ToString()}\nError Stack Trace: {e.StackTrace.ToString()}", EventLogEntryType.Error, eventId++);
                    cm.LogMessage($"Error Occurred -- {e.Message.ToString()}");
                    cm.LogMessage($"Stack Trace: {e.StackTrace.ToString()}");
                    cm.LogMessage($"Continuing to the next agent...");
                }
                cm.LogMessage("");
            }
            cm.EndLog();
            cm.BeginLog();
            EndProcessLog(excelData.excelAgents.Count, numFailed);
            cm.EndLog();
            eventLog.WriteEntry("UCCX API Agent Queue Update has finished.", EventLogEntryType.Information, eventId++);
        }