protected override void OnStart(string[] args)
{
// Update the service state to Start Pending.
ServiceStatus serviceStatus = new ServiceStatus();
serviceStatus.dwCurrentState = ServiceState.SERVICE_START_PENDING;
serviceStatus.dwWaitHint = 100000;
SetServiceStatus(this.ServiceHandle, ref serviceStatus);
eventLog1.WriteEntry("Service Initiating...", EventLogEntryType.Information, eventId++);
//OLD TIMER, ONLY EXECUTED ON INTERVAL
//Initialize Timer Object to poll when the service should run
//Timer timer = new Timer();
//timer.Interval = 120000; // 2 minutes
//timer.Elapsed += new ElapsedEventHandler(this.OnTimer);
//timer.Start();
// Set initial Interval to the difference in milliseconds from current time and the scheduled time
_timer.Enabled = true;
_timer.Interval = _scheduleTime.Subtract(DateTime.Now).TotalSeconds * 1000;
_timer.Elapsed += new System.Timers.ElapsedEventHandler(Timer_Elapsed);
// Initialize APIHandler to route commands through
apiHandler = new APIHandler();
apiHandler.SetEventLog(eventLog1);
apiHandler.Refresh(ref eventId);
// Initialize ExcelData
excelData = new ExcelData(eventLog1);
excelData.Refresh(apiHandler.cm, ref eventId, eventLog1);
eventId++;
// Update the service state to Running.
serviceStatus.dwCurrentState = ServiceState.SERVICE_RUNNING;
SetServiceStatus(this.ServiceHandle, ref serviceStatus);
eventLog1.WriteEntry("Service Started.", EventLogEntryType.Information, eventId++);
}
public void ExcelQueueUpdate(ExcelData excelData, ref int eventId, bool wipeData = false)
{
cm.BeginLog();
cm.LogMessage("Beginning WFM Agent Queue Update Process using the UCCX API.");
cm.LogMessage("");
int numFailed = 0;
int numAgentsProcessed = 0;
foreach (ExcelAgent excelAgent in excelData.excelAgents)
{
Stopwatch sw = new Stopwatch();
sw.Start();
// Determine Agent URL via apiData.ResourcesData
string agentUserId = apiData.ResourcesData.Resource.Where(p => p.FirstName + " " + p.LastName == excelAgent.agentName).First().UserID;
string agentUrl = $"{cm.RootURL}/resource/{agentUserId}";
try
{
// Determine which Resource from APIData.ResourcesData corresponds to the current excelAgent being processed
Resource agentInfo = apiData.ResourcesData.Resource.Where(p => p.FirstName + " " + p.LastName == excelAgent.agentName).First();
// Serialize XML related to the current excelAgent being processed using Resource Object
XmlDocument xml = SerializeXml(agentInfo);
// Isolate Old skillMap Node
XmlNode node = xml.SelectSingleNode("/resource/skillMap");
// Determine Agent's desired Queue
ExcelSkill newQueue = excelData.excelSkills.Where(p => p.Name == excelAgent.Queue).First();
// Build Skill Map XML to replace current using Agent's desired Queue
XmlDocument xmlSkillMap = new XmlDocument();
string skillMapString = BuildSkillMap(newQueue);
// Determine Action based on whether or not error occurred in BuildSkillMap()
if (skillMapString != "ERROR")
{
xmlSkillMap.LoadXml(skillMapString);
// Create new XmlNode object to replace old skillMap with
XmlNode newNode = xmlSkillMap.SelectSingleNode("/skillMap");
// If wipeData == True, remove all skills from Agents
if (wipeData == false)
{
// Replace skillMap Node with new skillMap Node
node.InnerXml = newNode.InnerXml;
}
else
{
// Remove all skills from Agents
node.InnerXml = "";
}
// Make PUT Request to update Agent Skill Map
try
{
// Call Method to make PUT Request to API to update Agent skillMap
cm.LogMessage($"Attempting to update {excelAgent.agentName} ({agentUserId}) to new Queue: {excelAgent.Queue}\n\tAgent refURL: {agentUrl}");
eventNum = eventId;
HttpWebResponse requestResponse = UpdateAgentResource(xml.OuterXml, agentUrl);
eventId++;
sw.Stop();
if (requestResponse.StatusCode == HttpStatusCode.OK)
{
eventLog.WriteEntry($"Successfully updated the Agent data with Response Code: {requestResponse.StatusCode}\nDuration: ({sw.ElapsedMilliseconds}ms)");
cm.LogMessage($"Successfully updated the Agent data with Response Code: {requestResponse.StatusCode}\nDuration: ({sw.ElapsedMilliseconds}ms)");
}
else
{
throw new System.ArgumentException($"Error - Status Code Returned: {requestResponse.StatusCode} -- {requestResponse.StatusDescription}");
}
}
catch (Exception e)
{
numFailed += 1;
eventLog.WriteEntry("Invalid HttpWebResponse.StatusCode while attempting to UPDATE Agent Resource Data (" + agentUserId + ").\n" + e.Message.ToString(), EventLogEntryType.Warning, ++eventId);
cm.LogMessage("-->Invalid HttpWebResponse.StatusCode while attempting to UPDATE Agent Resource Data (" + agentUserId + ")");
cm.LogMessage(e.Message.ToString());
}
}
else
{
numFailed += 1;
}
numAgentsProcessed += 1;
}
catch (Exception e)
{
eventLog.WriteEntry($"Error Occurred while updating current user {agentUserId}.\nAgent URL Endpoint Used: {agentUrl}\nError Caught: {e.Message.ToString()}\nError Source: {e.Source.ToString()}\nError Stack Trace: {e.StackTrace.ToString()}", EventLogEntryType.Error, eventId++);
cm.LogMessage($"Error Occurred -- {e.Message.ToString()}");
cm.LogMessage($"Stack Trace: {e.StackTrace.ToString()}");
cm.LogMessage($"Continuing to the next agent...");
}
cm.LogMessage("");
}
cm.EndLog();
cm.BeginLog();
EndProcessLog(excelData.excelAgents.Count, numFailed);
cm.EndLog();
eventLog.WriteEntry("UCCX API Agent Queue Update has finished.", EventLogEntryType.Information, eventId++);
}