private void EditComplete(TicketComment comment)
{
if (TicketEditCompleted != null)
{
TicketEditCompleted(comment);
}
}
private void ActivityComplete(TicketComment comment)
{
if (TicketActivityCompleted != null)
{
TicketActivityCompleted(comment);
}
}
partial void UpdateTicketComment(TicketComment instance)
{
string user = HttpContext.Current.User.Identity.GetFormattedUserName();
DateTime dt = DateTime.Now;
instance.CommentedBy = user;
instance.CommentedDate = dt;
instance.Ticket.LastUpdateBy = user;
instance.Ticket.LastUpdateDate = dt;
ExecuteDynamicUpdate(instance);
}
partial void InsertTicketComment(TicketComment instance)
{
string user = HttpContext.Current.User.Identity.GetFormattedUserName();
DateTime dt = DateTime.Now;
instance.CommentedBy = user;
instance.CommentedDate = dt;
instance.Ticket.LastUpdateBy = user;
instance.Ticket.LastUpdateDate = dt;
ExecuteDynamicInsert(instance);
}
/// <summary>
/// Queues the ticket event notification.
/// </summary>
/// <param name="comment">The comment associated with the event.</param>
public static void QueueTicketEventNotification(TicketComment comment)
{
lock (registerLock)
{
string enabled = ConfigurationManager.AppSettings["EnableEmailNotifications"];
if (!string.IsNullOrEmpty(enabled) && Convert.ToBoolean(enabled))
{
TicketDataDataContext ctx = new TicketDataDataContext();
var ticket = comment.Ticket;
var newNotes = ticket.CreateTicketEventNotificationsForComment(comment.CommentId, comment.CommentedBy);
foreach (var note in newNotes)
{
note.CreatedDate = DateTime.Now;
note.DeliveryAttempts = 0;
if (note.NotifyEmail == "invalid")//notes with invalid email still added to table, but squash delivery schedule.
{
note.Status = "invalid";
note.NextDeliveryAttemptDate = null;
note.LastDeliveryAttemptDate = DateTime.Now;
}
else
{
note.Status = "queued";
var now = DateTime.Now;
note.NextDeliveryAttemptDate = now;
if (note.NotifyUserReason != "HelpDesk")// for non-broadcasts to helpdesk schedule on the delay
{
string delay = ConfigurationManager.AppSettings["EmailNotificationInitialDelayMinutes"];
if (!string.IsNullOrEmpty(delay))
{
note.NextDeliveryAttemptDate = now.AddMinutes(Convert.ToDouble(delay));
}
}
}
}
ctx.TicketEventNotifications.InsertAllOnSubmit(newNotes);
ctx.SubmitChanges();
//Deliver helpdesk broadcasts NOW! New ticket notifications for help desk only
// happen for brand-new tickets. These users aren't included on further changes
// to the ticket either so there is no reason to wait for consolidations.
//
// Since the creation of notes ensures that tickets with a reason of "HelpDesk"
// are only for tickets where the recipient is not the owner/assigned user we
// don't have to worry about suppressions or consolidations; we can directly
// send without worrying about the pre-processing that happens with timer
// triggered mechanism.
foreach (var note in newNotes)
{
if (note.NotifyUserReason == "HelpDesk" && note.NextDeliveryAttemptDate != null)
{
SendTicketEventNotificationEmail(ctx, note, new List<TicketEventNotification>());
}
}
}
}
}
partial void DeleteTicketComment(TicketComment instance);
partial void UpdateTicketComment(TicketComment instance);
partial void InsertTicketComment(TicketComment instance);
private TicketComment PerformActivity()
{
List<string> eventDetailItems = null;
string eventText = null;
if (CheckIsActivityAllowed())
{
switch (Activity)
{
case "NoChanges":
break;
case "EditTicket":
eventText = "has edited ticket fields";
break;
case "AddComment":
if (EnforceRequiredComment())
{
if (ResolvedCheckBoxContainer.Visible && ResolveCheckBox.Checked)
{
eventText = ResolveTicket(eventText);
}
else
{
eventText = "added comment";
}
}
break;
case "AddAttachments":
eventDetailItems = new List<string>();
HttpFileCollection uploadedFiles = Request.Files;
var newFiles = 0;
var updatedFiles = 0;
var removedFiles = 0;
for (int i = 0; i < uploadedFiles.Count; i++)
{
HttpPostedFile userPostedFile = uploadedFiles[i];
if (userPostedFile.ContentLength > 0)
{
newFiles++;
TicketAttachment attachment = new TicketAttachment();
string fName = Path.GetFileName(userPostedFile.FileName);//FileUploader.FileName;
attachment.FileName = fName;
var description = Page.Request.Form[fName];
if (!string.IsNullOrEmpty(description))
{
if (description.Length > 500)
{
attachment.FileDescription = description.Substring(0, 500);
}
else
{
attachment.FileDescription = description;
}
}
attachment.FileSize = userPostedFile.ContentLength;//FileUploader.PostedFile.ContentLength;
string mtype = userPostedFile.ContentType;
attachment.FileType = (string.IsNullOrEmpty(mtype) ? "application/octet-stream" : mtype);
byte[] fileContent = new byte[userPostedFile.ContentLength];
userPostedFile.InputStream.Read(fileContent, 0, userPostedFile.ContentLength);//FileUploader.FileBytes;
attachment.FileContents = fileContent;
TicketToDisplay.TicketAttachments.Add(attachment);
eventDetailItems.Add(string.Format("New attachment: {0}", attachment.FileName));
}
foreach (RepeaterItem item in AttachmentsRepeater.Items)
{
if (item.ItemType == ListItemType.Item || item.ItemType == ListItemType.AlternatingItem)
{
var AttachmentUpdateId = (HiddenField)item.FindControl("AttachmentUpdateId");
var AttachmentDescription = (TextBox)item.FindControl("AttachmentDescription");
var DeleteAttachmentCheckBox = (CheckBox)item.FindControl("DeleteAttachmentCheckBox");
var modAttachment = TicketToDisplay.TicketAttachments.SingleOrDefault(ta => ta.FileId == Convert.ToInt32(AttachmentUpdateId.Value));
if (DeleteAttachmentCheckBox.Checked)
{
eventDetailItems.Add(string.Format("Removed attachment: {0}", modAttachment.FileName));
removedFiles++;
DeleteTicketAttachment(modAttachment.FileId);
//TicketToDisplay.TicketAttachments.Remove(modAttachment);
eventText = "removed attachment";
}
else if (modAttachment.FileDescription != AttachmentDescription.Text)
{
eventDetailItems.Add(string.Format("Updated attachment: {0}", modAttachment.FileName));
updatedFiles++;
modAttachment.FileDescription = AttachmentDescription.Text;
eventText = "updated attachment description";
}
}
}
if ((newFiles + removedFiles + updatedFiles) > 0)
{
eventText = "modified ticket attachments";
}
}
break;
case "SupplyInfo":
if (EnforceRequiredComment())
{
if (SupplyInfoActivateTicketCheckBox.Checked)
{
eventText = "has provided more information";
TicketToDisplay.CurrentStatus = "Active";
TicketToDisplay.CurrentStatusSetBy = Page.User.Identity.GetFormattedUserName();
TicketToDisplay.CurrentStatusDate = DateTime.Now;
}
else
{
eventText = "added comment";
}
}
break;
case "Resolve":
if (EnforceRequiredComment())
{
eventText = ResolveTicket(eventText);
}
break;
case "RequestMoreInfo":
if (EnforceRequiredComment())
{
eventText = "has requested more information";
TicketToDisplay.CurrentStatus = "More Info";
TicketToDisplay.CurrentStatusSetBy = Page.User.Identity.GetFormattedUserName();
TicketToDisplay.CurrentStatusDate = DateTime.Now;
}
break;
case "CancelMoreInfo":
eventText = GetOptionalCommentEventText("has cancelled the request for more information");
TicketToDisplay.CurrentStatus = "Active";
TicketToDisplay.CurrentStatusSetBy = Page.User.Identity.GetFormattedUserName();
TicketToDisplay.CurrentStatusDate = DateTime.Now;
break;
case "CloseTicket":
eventText = GetOptionalCommentEventText("has closed the ticket");
TicketToDisplay.CurrentStatus = "Closed";
TicketToDisplay.CurrentStatusSetBy = Page.User.Identity.GetFormattedUserName();
TicketToDisplay.CurrentStatusDate = DateTime.Now;
break;
case "ReopenTicket":
if (EnforceRequiredComment())
{
eventText = "has re-opened the ticket";
if ((SecurityManager.IsStaff && Page.User.Identity.GetFormattedUserName() != TicketToDisplay.Owner && ReopenOwnedByMe.Checked) || (!SecurityManager.IsStaff && Page.User.Identity.GetFormattedUserName() != TicketToDisplay.Owner))
{
TicketToDisplay.Owner = Page.User.Identity.GetFormattedUserName();
eventText = eventText + " as the owner";
}
if (SecurityManager.IsStaff && ReopenAssignToMe.Checked)
{
TicketToDisplay.AssignedTo = Page.User.Identity.GetFormattedUserName();
eventText = eventText + " and assigned it to themself";
}
else
{
TicketToDisplay.AssignedTo = null;
}
TicketToDisplay.CurrentStatus = "Active";
TicketToDisplay.CurrentStatusSetBy = Page.User.Identity.GetFormattedUserName();
TicketToDisplay.CurrentStatusDate = DateTime.Now;
}
break;
case "TakeOver":
string oldAssigned = TicketToDisplay.AssignedTo;
if (!string.IsNullOrEmpty(oldAssigned))
{
eventText = GetOptionalCommentEventText(string.Format("has taken over the ticket from {0}", SecurityManager.GetUserDisplayName(oldAssigned)));
}
else
{
eventText = GetOptionalCommentEventText("has taken over the ticket");
}
TicketToDisplay.AssignedTo = Page.User.Identity.GetFormattedUserName();
break;
case "Assign":
string oldAssignedDisplay = SecurityManager.GetUserDisplayName(TicketToDisplay.AssignedTo);
string newAssignedDisplay = SecurityManager.GetUserDisplayName(AssignDropDownList.SelectedValue);
if (string.IsNullOrEmpty(TicketToDisplay.AssignedTo))
{
eventText = string.Format("assigned the ticket to {0}", newAssignedDisplay);
}
else if (TicketToDisplay.AssignedTo == Page.User.Identity.Name)
{
eventText = string.Format("passed the ticket to {0}", newAssignedDisplay);
}
else
{
eventText = string.Format("reassigned the ticket from {0} to {1}", oldAssignedDisplay, newAssignedDisplay);
}
if (TicketToDisplay.Priority != PriorityEdit.SelectedValue)
{
TicketToDisplay.Priority = PriorityEdit.SelectedValue;
eventText = string.Format("{0} at a priority of {1}", eventText, TicketToDisplay.Priority);
}
eventText = GetOptionalCommentEventText(eventText);
TicketToDisplay.AssignedTo = AssignDropDownList.SelectedValue;
break;
case "GiveUp":
if (EnforceRequiredComment())
{
eventText = "has given up on the ticket";
TicketToDisplay.AssignedTo = null;
}
break;
case "ForceClose":
if (EnforceRequiredComment())
{
eventText = "has closed the ticket by force";
TicketToDisplay.CurrentStatus = "Closed";
TicketToDisplay.CurrentStatusSetBy = Page.User.Identity.GetFormattedUserName();
TicketToDisplay.CurrentStatusDate = DateTime.Now;
}
break;
}
}
TicketComment comment = null;
if (eventText != null)
{
comment = new TicketComment();
comment.IsHtml = false;
comment.CommentEvent = eventText;
StringBuilder sb = new StringBuilder();
if (eventDetailItems != null)
{
foreach (var v in eventDetailItems)
{
sb.Append("<div class='MultiFieldEditContainer'>");
sb.Append("<div class='MultiFieldEditFactsContainer'>");
sb.Append(v);
sb.Append("</div>");
sb.Append("</div>");
}
}
var commentText = Request.Form["comments"];
if (!string.IsNullOrEmpty(commentText))
{
commentText = commentText.Trim();
}
if (sb.Length > 1 && !string.IsNullOrEmpty(commentText))
{
sb.Append("\n\n------------\n\n");
}
if (!string.IsNullOrEmpty(commentText))
{
sb.Append(commentText);
}
comment.Comment = sb.ToString();
}
return comment;
}
public bool Save(TicketComment eventComment)
{
var details = Request.Form["details"];
Dictionary<string, KeyValuePair<string, string>> fieldEventTextList = new Dictionary<string, KeyValuePair<string, string>>();//key is simple event test, value is full event text;
if (TicketTitleEdit.Text != TicketToDisplay.Title)
{
fieldEventTextList.Add("изменить название", GetFieldEventValues(TicketToDisplay.Title, TicketTitleEdit.Text));
TicketToDisplay.Title = TicketTitleEdit.Text;
}
if (details != TicketToDisplay.Details)
{
fieldEventTextList.Add("изменить описание", GetFieldEventValues(string.Empty,string.Empty));
TicketToDisplay.IsHtml = false;
TicketToDisplay.Details = details;
}
if (CategoryEdit.Enabled && CategoryEdit.SelectedValue != TicketToDisplay.Category)
{
fieldEventTextList.Add("изменить присвоенную категорию", GetFieldEventValues(TicketToDisplay.Category, CategoryEdit.SelectedValue));
TicketToDisplay.Category = CategoryEdit.SelectedValue;
}
if (PriorityEdit.Enabled && PriorityEdit.SelectedValue != TicketToDisplay.Priority && !string.IsNullOrEmpty(PriorityEdit.SelectedValue))
{
fieldEventTextList.Add("сменить приоритет", GetFieldEventValues(TicketToDisplay.Priority, PriorityEdit.SelectedValue));
TicketToDisplay.Priority = PriorityEdit.SelectedValue;
}
if (OwnerEdit.Enabled && OwnerEdit.SelectedValue != TicketToDisplay.Owner)
{
fieldEventTextList.Add("назначить другого владельца", GetFieldEventValues(TicketToDisplay.Owner, OwnerEdit.SelectedValue));
TicketToDisplay.Owner = OwnerEdit.SelectedValue;
}
if (AffectsCustomerEdit.Checked != TicketToDisplay.AffectsCustomer)
{
KeyValuePair<string,string> e = GetFieldEventValues(((TicketToDisplay.AffectsCustomer) ? "Да" : "Нет"), ((AffectsCustomerEdit.Checked) ? "Да" : "Нет"));
fieldEventTextList.Add("снять флажок влияния на администратора", e);
TicketToDisplay.AffectsCustomer = AffectsCustomerEdit.Checked;
}
string[] tags = TagManager.GetTagsFromString(TagPickerEdit.TagList);
string newTagList = string.Join(",", tags);
if (newTagList != TicketToDisplay.TagList)
{
fieldEventTextList.Add("редактировать тэги", GetFieldEventValues(TicketToDisplay.TagList, newTagList));
TicketToDisplay.TicketTags.Clear();
foreach (string tag in tags)
{
TicketTag tTag = new TicketTag();
tTag.TagName = tag;
TicketToDisplay.TicketTags.Add(tTag);
}
TicketToDisplay.TagList = newTagList;
}
if (fieldEventTextList.Count > 0)
{
if (fieldEventTextList.Count > 1)
{
eventComment.CommentEvent = "было отредактировано несколько полей,";
}
else
{
foreach (var v in fieldEventTextList)//lazy, using foreach even though only one element... just a more convienient way to get at the content
{
if (v.Key == "изменить описание")
{
eventComment.CommentEvent = v.Key;
}
else
{
eventComment.CommentEvent = string.Format("{0} из {1} в {2}", v.Key, v.Value.Key, v.Value.Value);
}
}
}
if (string.IsNullOrEmpty(eventComment.Comment))
{
eventComment.CommentEvent = eventComment.CommentEvent + " без комментариев";
}
StringBuilder sb = new StringBuilder();
foreach (var v in fieldEventTextList)
{
sb.Append("<div class='MultiFieldEditContainer'>");
sb.Append("<div class='MiltiFieldEditFieldName'>");
string fromtoString = GetFieldEventValuesHtml(v.Value.Key, v.Value.Value);
sb.Append(v.Key.Substring(0, 1).ToUpper() + v.Key.Substring(1));
sb.Append("</div>");
if (v.Key != "изменить выбранное описание")
{
sb.Append(fromtoString);
}
sb.Append("</div>");
}
if (!string.IsNullOrEmpty(eventComment.Comment))
{
sb.Append("\n\n------------\n\n");
sb.Append(eventComment.Comment);
}
eventComment.Comment = sb.ToString();
EditComplete(eventComment);
return true;
}
else
{
return false;
}
}
void TicketActivityEditorControl_TicketActivityCompleted(TicketComment eventComment)
{
if (TicketActivityEditorControl.Activity == "EditTicket")
{
if (!TicketEditorControl.Save(eventComment))
{
TicketActivityEditorControl.Activity = "NoChanges";
CloseTicketEditor();
return;
}
}
TicketToDisplay.TicketComments.Add(eventComment);
TicketPropertyChanged(eventComment);
CloseActivityPanel();
PopulateDisplay();
}
void TicketEditorControl_TicketEditCompleted(TicketComment eventComment)
{
CloseTicketEditor();
}
void TicketPropertyChanged(TicketComment eventComment)
{
if (TicketChanged != null)
{
TicketChanged(eventComment);
}
PopulateDisplay();
}
private TicketComment PerformActivity()
{
List<string> eventDetailItems = null;
string eventText = null;
if (CheckIsActivityAllowed())
{
switch (Activity)
{
case "NoChanges":
break;
case "EditTicket":
eventText = "заявка отредактирована";
break;
case "AddComment":
if (EnforceRequiredComment())
{
if (ResolvedCheckBoxContainer.Visible && ResolveCheckBox.Checked)
{
eventText = ResolveTicket(eventText);
}
else
{
eventText = "комментарий добавлен";
}
}
break;
case "AddAttachments":
eventDetailItems = new List<string>();
HttpFileCollection uploadedFiles = Request.Files;
var newFiles = 0;
var updatedFiles = 0;
var removedFiles = 0;
for (int i = 0; i < uploadedFiles.Count; i++)
{
HttpPostedFile userPostedFile = uploadedFiles[i];
if (userPostedFile.ContentLength > 0)
{
newFiles++;
TicketAttachment attachment = new TicketAttachment();
string fName = Path.GetFileName(userPostedFile.FileName);//FileUploader.FileName;
attachment.FileName = fName;
var description = Page.Request.Form[fName];
if (!string.IsNullOrEmpty(description))
{
if (description.Length > 500)
{
attachment.FileDescription = description.Substring(0, 500);
}
else
{
attachment.FileDescription = description;
}
}
attachment.FileSize = userPostedFile.ContentLength;//FileUploader.PostedFile.ContentLength;
string mtype = userPostedFile.ContentType;
attachment.FileType = (string.IsNullOrEmpty(mtype) ? "application/octet-stream" : mtype);
byte[] fileContent = new byte[userPostedFile.ContentLength];
userPostedFile.InputStream.Read(fileContent, 0, userPostedFile.ContentLength);//FileUploader.FileBytes;
attachment.FileContents = fileContent;
TicketToDisplay.TicketAttachments.Add(attachment);
eventDetailItems.Add(string.Format("Новое приложение: {0}", attachment.FileName));
}
foreach (RepeaterItem item in AttachmentsRepeater.Items)
{
if (item.ItemType == ListItemType.Item || item.ItemType == ListItemType.AlternatingItem)
{
var AttachmentUpdateId = (HiddenField)item.FindControl("AttachmentUpdateId");
var AttachmentDescription = (TextBox)item.FindControl("AttachmentDescription");
var DeleteAttachmentCheckBox = (CheckBox)item.FindControl("DeleteAttachmentCheckBox");
var modAttachment = TicketToDisplay.TicketAttachments.SingleOrDefault(ta => ta.FileId == Convert.ToInt32(AttachmentUpdateId.Value));
if (DeleteAttachmentCheckBox.Checked)
{
eventDetailItems.Add(string.Format("Removed attachment: {0}", modAttachment.FileName));
removedFiles++;
DeleteTicketAttachment(modAttachment.FileId);
//TicketToDisplay.TicketAttachments.Remove(modAttachment);
eventText = "приложение удалено";
}
else if (modAttachment.FileDescription != AttachmentDescription.Text)
{
eventDetailItems.Add(string.Format("Updated attachment: {0}", modAttachment.FileName));
updatedFiles++;
modAttachment.FileDescription = AttachmentDescription.Text;
eventText = "изменения сохранены";
}
}
}
if ((newFiles + removedFiles + updatedFiles) > 0)
{
eventText = "изменить приложение к заявке";
}
}
break;
case "SupplyInfo":
if (EnforceRequiredComment())
{
if (SupplyInfoActivateTicketCheckBox.Checked)
{
eventText = "дополнительная информация предоставлена";
TicketToDisplay.CurrentStatus = "Active";
TicketToDisplay.CurrentStatusSetBy = Page.User.Identity.GetFormattedUserName();
TicketToDisplay.CurrentStatusDate = DateTime.Now;
}
else
{
eventText = "комментарий добавлен";
}
}
break;
case "Resolve":
if (EnforceRequiredComment())
{
eventText = ResolveTicket(eventText);
}
break;
case "RequestMoreInfo":
if (EnforceRequiredComment())
{
eventText = "запрос дополнительной информации отправлен";
TicketToDisplay.CurrentStatus = "More Info";
TicketToDisplay.CurrentStatusSetBy = Page.User.Identity.GetFormattedUserName();
TicketToDisplay.CurrentStatusDate = DateTime.Now;
}
break;
case "CancelMoreInfo":
eventText = GetOptionalCommentEventText("запрос дополнительной информации отменен");
TicketToDisplay.CurrentStatus = "Active";
TicketToDisplay.CurrentStatusSetBy = Page.User.Identity.GetFormattedUserName();
TicketToDisplay.CurrentStatusDate = DateTime.Now;
break;
case "CloseTicket":
eventText = GetOptionalCommentEventText("заявка закрыта");
TicketToDisplay.CurrentStatus = "Closed";
TicketToDisplay.CurrentStatusSetBy = Page.User.Identity.GetFormattedUserName();
TicketToDisplay.CurrentStatusDate = DateTime.Now;
break;
case "ReopenTicket":
if (EnforceRequiredComment())
{
eventText = "заявка снова открыта";
if ((SecurityManager.IsStaff && Page.User.Identity.GetFormattedUserName() != TicketToDisplay.Owner && ReopenOwnedByMe.Checked) || (!SecurityManager.IsStaff && Page.User.Identity.GetFormattedUserName() != TicketToDisplay.Owner))
{
TicketToDisplay.Owner = Page.User.Identity.GetFormattedUserName();
eventText = eventText + " как владелец";
}
if (SecurityManager.IsStaff && ReopenAssignToMe.Checked)
{
TicketToDisplay.AssignedTo = Page.User.Identity.GetFormattedUserName();
eventText = eventText + "назначить на себя";
}
else
{
TicketToDisplay.AssignedTo = null;
}
TicketToDisplay.CurrentStatus = "Active";
TicketToDisplay.CurrentStatusSetBy = Page.User.Identity.GetFormattedUserName();
TicketToDisplay.CurrentStatusDate = DateTime.Now;
}
break;
case "TakeOver":
TicketToDisplay.CurrentStatus = "Active";
string oldAssigned = TicketToDisplay.AssignedTo;
if (!string.IsNullOrEmpty(oldAssigned))
{
eventText = GetOptionalCommentEventText(string.Format("заявку принял от - {0}", SecurityManager.GetUserDisplayName(oldAssigned)));
}
else
{
eventText = GetOptionalCommentEventText("принял заявку на себя");
}
TicketToDisplay.AssignedTo = Page.User.Identity.GetFormattedUserName();
break;
case "Assign":
TicketToDisplay.CurrentStatus = "Active";
string oldAssignedDisplay = SecurityManager.GetUserDisplayName(TicketToDisplay.AssignedTo);
string newAssignedDisplay = SecurityManager.GetUserDisplayName(AssignDropDownList.SelectedValue);
if (string.IsNullOrEmpty(TicketToDisplay.AssignedTo))
{
eventText = string.Format("заявка назначена - {0}", newAssignedDisplay);
}
else if (TicketToDisplay.AssignedTo == Page.User.Identity.Name)
{
eventText = string.Format("заявка пришла от {0}", newAssignedDisplay);
}
else
{
eventText = string.Format("заявка переназначена от {0} - {1}", oldAssignedDisplay, newAssignedDisplay);
}
if (TicketToDisplay.Priority != PriorityEdit.SelectedValue)
{
TicketToDisplay.Priority = PriorityEdit.SelectedValue;
eventText = string.Format("{0} с приоритетом {1}", eventText, TicketToDisplay.Priority);
}
eventText = GetOptionalCommentEventText(eventText);
TicketToDisplay.AssignedTo = AssignDropDownList.SelectedValue;
break;
case "GiveUp":
if (EnforceRequiredComment())
{
eventText = "отказался от заявки";
TicketToDisplay.AssignedTo = null;
}
break;
case "ForceClose":
if (EnforceRequiredComment())
{
eventText = "заявка закрыта принудительно";
TicketToDisplay.CurrentStatus = "Closed";
TicketToDisplay.CurrentStatusSetBy = Page.User.Identity.GetFormattedUserName();
TicketToDisplay.CurrentStatusDate = DateTime.Now;
}
break;
}
}
TicketComment comment = null;
if (eventText != null)
{
comment = new TicketComment();
comment.IsHtml = false;
comment.CommentEvent = eventText;
StringBuilder sb = new StringBuilder();
if (eventDetailItems != null)
{
foreach (var v in eventDetailItems)
{
sb.Append("<div class='MultiFieldEditContainer'>");
sb.Append("<div class='MultiFieldEditFactsContainer'>");
sb.Append(v);
sb.Append("</div>");
sb.Append("</div>");
}
}
var commentText = Request.Form["comments"];
if (!string.IsNullOrEmpty(commentText))
{
commentText = commentText.Trim();
}
if (sb.Length > 1 && !string.IsNullOrEmpty(commentText))
{
sb.Append("\n\n------------\n\n");
}
if (!string.IsNullOrEmpty(commentText))
{
sb.Append(commentText);
}
comment.Comment = sb.ToString();
}
return comment;
}
public Ticket GetNewTicket()
{
string details = Page.Request.Form["details"];
Ticket ticket = null;
if (Page.IsValid)
{
if (!string.IsNullOrEmpty(details))
{
DateTime now = DateTime.Now;
string user = Page.User.Identity.GetFormattedUserName();
ticket = new Ticket();
ticket.Type = TypeDropDownList.SelectedValue;
ticket.Category = CategoryDropDownList.SelectedValue;
ticket.Title = TitleTextBox.Text;
ticket.IsHtml = false;
ticket.Details = details;
if (!string.IsNullOrEmpty(PriorityDropDownList.SelectedValue))
{
ticket.Priority = PriorityDropDownList.SelectedValue;
}
string[] tags = TagManager.GetTagsFromString(TagPickerControl.TagList);
ticket.TagList = string.Join(",", tags);
ticket.AffectsCustomer = AffectsCustomerCheckBox.Checked;
ticket.PublishedToKb = false;
ticket.CreatedBy = user;
ticket.CreatedDate = now;
if (CreateOnBehalfTextBox.Checked)
{
ticket.Owner = OwnerDropDownList.SelectedValue;
}
else
{
ticket.Owner = user;
}
ticket.CurrentStatus = "Active";
ticket.CurrentStatusSetBy = user;
ticket.CurrentStatusDate = now;
TicketComment openingComment = new TicketComment();
if (CreateOnBehalfTextBox.Checked)
{
openingComment.CommentEvent = string.Format("created the ticket on behalf of {0}", SecurityManager.GetUserDisplayName(ticket.Owner));
}
else
{
openingComment.CommentEvent = string.Format("created the ticket");
}
openingComment.CommentedBy = user;
openingComment.CommentedDate = now;
HttpFileCollection uploadedFiles = Request.Files;
for (int i = 0; i < uploadedFiles.Count; i++)
{
HttpPostedFile userPostedFile = uploadedFiles[i];
if (userPostedFile.ContentLength > 0)
{
TicketAttachment attachment = new TicketAttachment();
string fName = Path.GetFileName(userPostedFile.FileName);//FileUploader.FileName;
attachment.FileName = fName;
var description = Page.Request.Form[fName];
if (!string.IsNullOrEmpty(description))
{
if (description.Length > 500)
{
attachment.FileDescription = description.Substring(0, 500);
}
else
{
attachment.FileDescription = description;
}
}
attachment.FileSize = userPostedFile.ContentLength;//FileUploader.PostedFile.ContentLength;
string mtype = userPostedFile.ContentType;
attachment.FileType = (string.IsNullOrEmpty(mtype) ? "application/octet-stream" : mtype);
byte[] fileContent = new byte[userPostedFile.ContentLength];
userPostedFile.InputStream.Read(fileContent, 0, userPostedFile.ContentLength);//FileUploader.FileBytes;
attachment.FileContents = fileContent;
ticket.TicketAttachments.Add(attachment);
}
}
ticket.TicketComments.Add(openingComment);
foreach (string tag in tags)
{
TicketTag tTag = new TicketTag();
tTag.TagName = tag;
ticket.TicketTags.Add(tTag);
}
}
else
{
lblDetailsRequired.Visible = true;
}
}
return ticket;
}
private void attach_TicketComments(TicketComment entity)
{
this.SendPropertyChanging();
entity.Ticket = this;
}
public bool Save(TicketComment eventComment)
{
var details = Request.Form["details"];
Dictionary<string, KeyValuePair<string, string>> fieldEventTextList = new Dictionary<string, KeyValuePair<string, string>>();//key is simple event test, value is full event text;
if (TicketTitleEdit.Text != TicketToDisplay.Title)
{
fieldEventTextList.Add("changed ticket's title", GetFieldEventValues(TicketToDisplay.Title, TicketTitleEdit.Text));
TicketToDisplay.Title = TicketTitleEdit.Text;
}
if (details != TicketToDisplay.Details)
{
fieldEventTextList.Add("changed ticket's details", GetFieldEventValues(string.Empty,string.Empty));
TicketToDisplay.IsHtml = false;
TicketToDisplay.Details = details;
}
if (CategoryEdit.Enabled && CategoryEdit.SelectedValue != TicketToDisplay.Category)
{
fieldEventTextList.Add("changed ticket's category", GetFieldEventValues(TicketToDisplay.Category, CategoryEdit.SelectedValue));
TicketToDisplay.Category = CategoryEdit.SelectedValue;
}
if (PriorityEdit.Enabled && PriorityEdit.SelectedValue != TicketToDisplay.Priority && !string.IsNullOrEmpty(PriorityEdit.SelectedValue))
{
fieldEventTextList.Add("changed ticket's priority", GetFieldEventValues(TicketToDisplay.Priority, PriorityEdit.SelectedValue));
TicketToDisplay.Priority = PriorityEdit.SelectedValue;
}
if (OwnerEdit.Enabled && OwnerEdit.SelectedValue != TicketToDisplay.Owner)
{
fieldEventTextList.Add("changed ticket's owner", GetFieldEventValues(TicketToDisplay.Owner, OwnerEdit.SelectedValue));
TicketToDisplay.Owner = OwnerEdit.SelectedValue;
}
if (AffectsCustomerEdit.Checked != TicketToDisplay.AffectsCustomer)
{
KeyValuePair<string,string> e = GetFieldEventValues(((TicketToDisplay.AffectsCustomer) ? "Yes" : "No"), ((AffectsCustomerEdit.Checked) ? "Yes" : "No"));
fieldEventTextList.Add("changed ticket's affects customer flag", e);
TicketToDisplay.AffectsCustomer = AffectsCustomerEdit.Checked;
}
string[] tags = TagManager.GetTagsFromString(TagPickerEdit.TagList);
string newTagList = string.Join(",", tags);
if (newTagList != TicketToDisplay.TagList)
{
fieldEventTextList.Add("changed ticket's tags", GetFieldEventValues(TicketToDisplay.TagList, newTagList));
TicketToDisplay.TicketTags.Clear();
foreach (string tag in tags)
{
TicketTag tTag = new TicketTag();
tTag.TagName = tag;
TicketToDisplay.TicketTags.Add(tTag);
}
TicketToDisplay.TagList = newTagList;
}
if (fieldEventTextList.Count > 0)
{
if (fieldEventTextList.Count > 1)
{
eventComment.CommentEvent = "has edited multiple fields";
}
else
{
foreach (var v in fieldEventTextList)//lazy, using foreach even though only one element... just a more convienient way to get at the content
{
if (v.Key == "changed ticket's details")
{
eventComment.CommentEvent = v.Key;
}
else
{
eventComment.CommentEvent = string.Format("{0} from {1} to {2}", v.Key, v.Value.Key, v.Value.Value);
}
}
}
if (string.IsNullOrEmpty(eventComment.Comment))
{
eventComment.CommentEvent = eventComment.CommentEvent + " without comment";
}
StringBuilder sb = new StringBuilder();
foreach (var v in fieldEventTextList)
{
sb.Append("<div class='MultiFieldEditContainer'>");
sb.Append("<div class='MiltiFieldEditFieldName'>");
string fromtoString = GetFieldEventValuesHtml(v.Value.Key, v.Value.Value);
sb.Append(v.Key.Substring(0, 1).ToUpper() + v.Key.Substring(1));
sb.Append("</div>");
if (v.Key != "changed ticket's details")
{
sb.Append(fromtoString);
}
sb.Append("</div>");
}
if (!string.IsNullOrEmpty(eventComment.Comment))
{
sb.Append("\n\n------------\n\n");
sb.Append(eventComment.Comment);
}
eventComment.Comment = sb.ToString();
EditComplete(eventComment);
return true;
}
else
{
return false;
}
}
private void detach_TicketComments(TicketComment entity)
{
this.SendPropertyChanging();
entity.Ticket = null;
}
void TicketChanged(TicketComment eventComment)
{
//DisplayTicketView.EnableEditControls = (DisplayTicketView.TicketToDisplay.CurrentStatus != "Closed");
ctx.SubmitChanges();
NotificationService.QueueTicketEventNotification(eventComment);
}
private static void SaveRenamedTicketTypes(string[] newSettings, string oldTypeName, string newTypeName, bool commitChanges)
{
string user = HttpContext.Current.User.Identity.GetUserDisplayName();
string evt = string.Format("renamed the ticket type from {0} to {1} globally.", oldTypeName, newTypeName);
var tickets = ctx.Tickets.Where(t => t.Type == oldTypeName);
foreach(Ticket ticket in tickets)
{
ticket.Type = newTypeName;
TicketComment comment = new TicketComment();
comment.IsHtml = false;
comment.CommentedBy = user;
comment.CommentEvent = evt;
ticket.TicketComments.Add(comment);
}
if(commitChanges)
{
ctx.SubmitChanges();
}
}
