public static SlaLevel GetSlaLevel(LoginUser loginUser, int slaLevelID)
{
SlaLevels slaLevels = new SlaLevels(loginUser);
slaLevels.LoadBySlaLevelID(slaLevelID);
if (slaLevels.IsEmpty)
{
return(null);
}
else
{
return(slaLevels[0]);
}
}
public static int?GetIDByName(LoginUser loginUser, string name, int?parentID)
{
SlaLevels slaLevels = new SlaLevels(loginUser);
slaLevels.LoadByName(loginUser.OrganizationID, name);
if (slaLevels.IsEmpty)
{
return(null);
}
else
{
return(slaLevels[0].SlaLevelID);
}
}
public SlaLevel Clone(string cloneName = null)
{
int cloneSlaLevelId = 0;
LoginUser loginUser = Collection.LoginUser;
SlaLevels slaLevels = new SlaLevels(loginUser);
SlaLevel clone = slaLevels.AddNewSlaLevel();
clone.OrganizationID = OrganizationID;
if (string.IsNullOrEmpty(cloneName))
{
clone.Name = Name + " (Clone)";
}
else
{
clone.Name = cloneName;
}
clone.Collection.Save();
cloneSlaLevelId = clone.SlaLevelID;
string actionLog = string.Format("{0} cloned SLA Level {1} into {2}.", loginUser.GetUserFullName(), this.Name, clone.Name);
ActionLogs.AddActionLog(loginUser, ActionLogType.Insert, ReferenceType.Sla, cloneSlaLevelId, actionLog);
//Clone SLA's triggers
SlaTriggers clonedSlaTriggers = new SlaTriggers(loginUser);
SlaTriggers originalSlaTriggers = new SlaTriggers(loginUser);
try
{
originalSlaTriggers.LoadBySlaLevel(OrganizationID, SlaLevelID);
foreach (SlaTrigger slaTrigger in originalSlaTriggers.OrderBy(o => o.SlaTriggerID).ToList())
{
SlaTrigger clonedSlaTrigger = clonedSlaTriggers.AddNewSlaTrigger();
slaTrigger.ClonePropertiesTo(clonedSlaTrigger);
clonedSlaTrigger.SlaLevelID = cloneSlaLevelId;
}
clonedSlaTriggers.BulkSave();
}
catch (Exception ex)
{
actionLog = string.Format("Failed to clone sla {0} Triggers into {1}.", this.SlaLevelID, clone.SlaLevelID);
ActionLogs.AddActionLog(loginUser, ActionLogType.Insert, ReferenceType.Sla, cloneSlaLevelId, actionLog);
ExceptionLogs.LogException(loginUser, ex, "Cloning Sla Triggers", "SlaLevels.Clone - Triggers");
}
//Clone SLA's Pause on specific days
try
{
clonedSlaTriggers = new SlaTriggers(loginUser);
clonedSlaTriggers.LoadBySlaLevel(OrganizationID, cloneSlaLevelId);
foreach (SlaTrigger slaTrigger in originalSlaTriggers)
{
SlaPausedDays clonedSlaPausedDays = new SlaPausedDays(loginUser);
SlaPausedDays originalSlaPausedDays = new SlaPausedDays(loginUser);
originalSlaPausedDays.LoadByTriggerID(slaTrigger.SlaTriggerID);
int newTriggerId = clonedSlaTriggers.Where(p => p.TicketTypeID == slaTrigger.TicketTypeID && p.TicketSeverityID == slaTrigger.TicketSeverityID && p.SlaLevelID == cloneSlaLevelId).First().SlaTriggerID;
foreach (SlaPausedDay slaPausedDay in originalSlaPausedDays.OrderBy(o => o.DateToPause).ToList())
{
SlaPausedDay clonedSlaPausedDay = clonedSlaPausedDays.AddNewSlaPausedDay();
clonedSlaPausedDay.SlaTriggerId = newTriggerId;
clonedSlaPausedDay.DateToPause = slaPausedDay.DateToPauseUtc;
}
clonedSlaPausedDays.BulkSave();
}
}
catch (Exception ex)
{
actionLog = string.Format("Failed to clone sla {0} DaysToPause into {1}.", this.SlaLevelID, clone.SlaLevelID);
ActionLogs.AddActionLog(loginUser, ActionLogType.Insert, ReferenceType.Sla, cloneSlaLevelId, actionLog);
ExceptionLogs.LogException(loginUser, ex, "Cloning Sla Pause On Days", "SlaLevels.Clone - Pause On Days");
}
return(clone);
}
public SlaLevel(DataRow row, SlaLevels slaLevels) : base(row, slaLevels)
{
_slaLevels = slaLevels;
}
