public static string GetSubjectLine(this SupportRequestType supportRequestType)
{
var a = FieldDefinitionEnum.Project.ToType();
switch (supportRequestType.ToEnum)
{
case SupportRequestTypeEnum.ReportBug:
case SupportRequestTypeEnum.ForgotLoginInfo:
case SupportRequestTypeEnum.ProvideFeedback:
case SupportRequestTypeEnum.RequestOrganizationNameChange:
case SupportRequestTypeEnum.Other:
return(supportRequestType.SupportRequestTypeDisplayName);
case SupportRequestTypeEnum.NewOrganizationOrFundingSource:
return($"Need an {FieldDefinitionEnum.Organization.ToType().GetFieldDefinitionLabel()} or {FieldDefinitionEnum.FundingSource.ToType().GetFieldDefinitionLabel()} added to the list");
case SupportRequestTypeEnum.AddOrganizationToKeystone:
return($"Need an {FieldDefinitionEnum.Organization.ToType().GetFieldDefinitionLabel()} added to Keystone");
case SupportRequestTypeEnum.HelpWithProjectUpdate:
return($"Can't figure out how to update my {a.GetFieldDefinitionLabel()}");
case SupportRequestTypeEnum.RequestProjectPrimaryContactChange:
return($"Request a change to a {a.GetFieldDefinitionLabel()}'s {FieldDefinitionEnum.ProjectPrimaryContact.ToType().GetFieldDefinitionLabel()}");
case SupportRequestTypeEnum.RequestPermissionToAddProjects:
return($"Request permission to add { a.GetFieldDefinitionLabelPluralized()}");
default:
throw new ArgumentOutOfRangeException();
}
}
/// <summary>
/// Enum types are equal by primary key
/// </summary>
public bool Equals(SupportRequestType other)
{
if (other == null)
{
return(false);
}
return(other.SupportRequestTypeID == SupportRequestTypeID);
}
public void SendMessage(string ipAddress, string userAgent, string currentUrl, SupportRequestType supportRequestType, Project project)
{
var subject = $"Support Request for Project Firma - {DateTime.Now.ToStringDateTime()}";
var projectSummaryUrl = project == null
? string.Empty
: $"<strong>{FieldDefinition.Project.GetFieldDefinitionLabel()}:</strong> <a href=\"{SitkaRoute<ProjectController>.BuildAbsoluteUrlHttpsFromExpression(x => x.Detail(project))}\">{project.DisplayName}</a><br />";
var message = string.Format(@"
<div style='font-size: 12px; font-family: Arial'>
<strong>{0}</strong><br />
<br />
<strong>From:</strong> {1} - {2}<br />
<strong>Email:</strong> {3}<br />
<strong>Phone:</strong> {4}<br />
{5}
<br />
<strong>Subject:</strong> {6}<br />
<br />
<strong>Description:</strong><br />
{7}
<br />
<br />
<br />
<div style='font-size: 10px; color: gray'>
OTHER DETAILS:<br />
LOGIN: {8}<br />
IP ADDRESS: {9}<br />
USERAGENT: {10}<br />
URL FROM: {11}<br />
<br />
</div>
<div>You received this email because you are set up as a point of contact for support - if that's not correct, let us know: {12}</div>.
</div>
", subject, RequestPersonName, RequestPersonOrganization ?? "(not provided)", RequestPersonEmail, RequestPersonPhone ?? "(not provided)", projectSummaryUrl,
supportRequestType.SupportRequestTypeDisplayName,
RequestDescription.HtmlEncodeWithBreaks(),
RequestPerson != null ? $"{RequestPerson.FullNameFirstLast} (UserID {RequestPerson.PersonID})" : "(anonymous user)",
ipAddress,
userAgent,
currentUrl,
Common.FirmaWebConfiguration.SitkaSupportEmail);
// Create Notification
var mailMessage = new MailMessage {
From = new MailAddress(Common.FirmaWebConfiguration.DoNotReplyEmail), Subject = subject, Body = message, IsBodyHtml = true
};
// Reply-To Header
mailMessage.ReplyToList.Add(RequestPersonEmail);
// TO field
SupportRequestType.SetEmailRecipientsOfSupportRequest(mailMessage);
SitkaSmtpClient.Send(mailMessage);
}
public static void SendMessage(SupportRequestLog supportRequestLog, string ipAddress, string userAgent, string currentUrl, SupportRequestType supportRequestType, DatabaseEntities databaseEntities, int defaultSupportPersonID)
{
var subject = $"Support Request for Project Firma - {DateTime.Now.ToStringDateTime()}";
var message = $@"
<div style='font-size: 12px; font-family: Arial'>
<strong>{subject}</strong><br />
<br />
<strong>From:</strong> {supportRequestLog.RequestPersonName} - {supportRequestLog.RequestPersonOrganization ?? "(not provided)"}<br />
<strong>Email:</strong> {supportRequestLog.RequestPersonEmail}<br />
<strong>Phone:</strong> {supportRequestLog.RequestPersonPhone ?? "(not provided)"}<br />
<br />
<strong>Subject:</strong> {supportRequestType.SupportRequestTypeDisplayName}<br />
<br />
<strong>Description:</strong><br />
{supportRequestLog.RequestDescription.HtmlEncodeWithBreaks()}
<br />
<br />
<br />
<div style='font-size: 10px; color: gray'>
OTHER DETAILS:<br />
LOGIN: {(supportRequestLog.RequestPerson != null ? $"{supportRequestLog.RequestPerson.GetFullNameFirstLast()} (UserID {supportRequestLog.RequestPerson.PersonID})" : "(anonymous user)")}<br />
IP ADDRESS: {ipAddress}<br />
USERAGENT: {userAgent}<br />
URL FROM: {currentUrl}<br />
<br />
</div>
<div>You received this email because you are set up as a point of contact for support - if that's not correct, let us know: {FirmaWebConfiguration.SitkaSupportEmail}</div>.
</div>
";
// Create Notification
var mailMessage = new MailMessage {
From = new MailAddress(FirmaWebConfiguration.DoNotReplyEmail), Subject = subject, Body = message, IsBodyHtml = true
};
// Reply-To Header
mailMessage.ReplyToList.Add(supportRequestLog.RequestPersonEmail);
// TO field
SupportRequestTypeModelExtensions.SetEmailRecipientsOfSupportRequest(databaseEntities, mailMessage, defaultSupportPersonID);
SitkaSmtpClient.Send(mailMessage);
}
public void SendMessage(string ipAddress, string userAgent, string currentUrl, SupportRequestType supportRequestType)
{
SendMessage(ipAddress, userAgent, currentUrl, supportRequestType, null);
}
public static void SendMessage(SupportRequestLog supportRequestLog, string ipAddress, string userAgent, string currentUrl, SupportRequestType supportRequestType, DatabaseEntities databaseEntities, int defaultSupportPersonID)
{
var subject = $"Support Request for Project Firma - {DateTime.Now.ToStringDateTime()}";
var message = $@"
<div style='font-size: 12px; font-family: Arial'>
<strong>{subject}</strong><br />
<br />
<strong>From:</strong> {supportRequestLog.RequestPersonName} - {supportRequestLog.RequestPersonOrganization ?? "(not provided)"}<br />
<strong>Email:</strong> {supportRequestLog.RequestPersonEmail}<br />
<strong>Phone:</strong> {supportRequestLog.RequestPersonPhone ?? "(not provided)"}<br />
<br />
<strong>Subject:</strong> {supportRequestType.SupportRequestTypeDisplayName}<br />
<br />
<strong>Description:</strong><br />
{supportRequestLog.RequestDescription.HtmlEncodeWithBreaks()}
<br />
<br />
<br />
<div style='font-size: 10px; color: gray'>
OTHER DETAILS:<br />
LOGIN: {(supportRequestLog.RequestPerson != null ? $"{supportRequestLog.RequestPerson.GetFullNameFirstLast()} (UserID {supportRequestLog.RequestPerson.PersonID})" : "(anonymous user)")}<br />
IP ADDRESS: {ipAddress}<br />
USERAGENT: {userAgent}<br />
URL FROM: {currentUrl}<br />
<br />
</div>
<div>You received this email because you are set up as a point of contact for support - if that's not correct, let us know: {FirmaWebConfiguration.SitkaSupportEmail}.</div>
<br/><br/><img src=""cid:tool-logo"" width=""160"" />
</div>
";
// Create Notification
var mailMessage = new MailMessage {
From = new MailAddress(FirmaWebConfiguration.DoNotReplyEmail), Subject = subject, Body = message, IsBodyHtml = true
};
var tenantAttribute = MultiTenantHelpers.GetTenantAttributeFromCache();
var toolLogo = tenantAttribute.TenantSquareLogoFileResourceInfo ??
tenantAttribute.TenantBannerLogoFileResourceInfo;
var htmlView = AlternateView.CreateAlternateViewFromString(message, null, "text/html");
htmlView.LinkedResources.Add(
new LinkedResource(new MemoryStream(toolLogo.FileResourceData.Data), "img/jpeg")
{
ContentId = "tool-logo"
});
mailMessage.AlternateViews.Add(htmlView);
// Reply-To Header
mailMessage.ReplyToList.Add(supportRequestLog.RequestPersonEmail);
// TO field
SupportRequestTypeModelExtensions.SetEmailRecipientsOfSupportRequest(databaseEntities, mailMessage, defaultSupportPersonID);
SitkaSmtpClient.Send(mailMessage);
}
/// <summary>
/// Creates a "blank" object of this type and populates primitives with defaults
/// </summary>
public static SupportRequestLog CreateNewBlank(SupportRequestType supportRequestType)
{
return(new SupportRequestLog(default(DateTime), default(string), default(string), supportRequestType, default(string)));
}
/// <summary>
/// Constructor for building a new object with MinimalConstructor required fields, using objects whenever possible
/// </summary>
public SupportRequestLog(DateTime requestDate, string requestPersonName, string requestPersonEmail, SupportRequestType supportRequestType, string requestDescription) : this()
{
// Mark this as a new object by setting primary key with special value
this.SupportRequestLogID = ModelObjectHelpers.MakeNextUnsavedPrimaryKeyValue();
this.RequestDate = requestDate;
this.RequestPersonName = requestPersonName;
this.RequestPersonEmail = requestPersonEmail;
this.SupportRequestTypeID = supportRequestType.SupportRequestTypeID;
this.RequestDescription = requestDescription;
}
