public static EmailInvite GetInstance()
{
if (_InviteObject == null)
{
_InviteObject = new EmailInvite();
}
return(_InviteObject);
}
/// <summary>
/// Gets Updated Disposition Code Change
/// </summary>
/// <param name="ixnId"></param>
/// <param name="key"></param>
/// <param name="code"></param>
public void UpdateDispositionCodeChange(IXNCustomData dispCode)
{
try
{
GetEmailData(dispCode.InteractionId, dispCode);
EmailInvite.GetInstance().UpdateRecords(dispCode, dispCode.InteractionType);
}
catch (Exception generalException)
{
this._logger.Error("UpdateDispositionCodeChange : Error at updating disposition code Changed : " + generalException.ToString());
}
}
public void ReceiveEmailEvents(IMessage events)
{
try
{
if ((Settings.SFDCOptions.SFDCPopupPages != null) && (events != null))
{
this._logger.Info("Agent Email Event : " + events.Name);
switch (events.Id)
{
case EventInvite.MessageId:
this._eventInvite = (EventInvite)events;
Settings.EmailProxyClientId = _eventInvite.ProxyClientId;
IXNCustomData emailInviteData = new IXNCustomData();
emailInviteData.InteractionId = this._eventInvite.Interaction.InteractionId;
emailInviteData.OpenMediaInteraction = this._eventInvite.Interaction;
emailInviteData.UserData = this._eventInvite.Interaction.InteractionUserData;
GetEmailData(emailInviteData.InteractionId, emailInviteData);
EmailInvite.GetInstance().PopupRecords(emailInviteData, emailInviteData.InteractionType);
if ((this._eventInvite.VisibilityMode.ToString() != "Coach") && (this._eventInvite.VisibilityMode.ToString() != "Conference"))
{
}
break;
case EventPulledInteractions.MessageId:
this._eventPulledInteractions = (EventPulledInteractions)events;
if (this._eventPulledInteractions.Interactions.Count == 1)
{
string str = this._eventPulledInteractions.Interactions.AllKeys.GetValue(0).ToString();
object[] kvc = this._eventPulledInteractions.Interactions.GetValues(str);
KeyValueCollection collection = (KeyValueCollection)kvc[0];
IXNCustomData emailPulledData = new IXNCustomData();
emailPulledData.InteractionId = collection["InteractionId"].ToString();
GetEmailData(emailPulledData.InteractionId, emailPulledData);
if (emailPulledData.IXN_Attributes.TypeId == "Inbound")
{
emailPulledData.InteractionType = SFDCCallType.InboundEmailPulled;
}
else if (emailPulledData.IXN_Attributes.TypeId == "Outbound")
{
emailPulledData.InteractionType = SFDCCallType.OutboundEmailPulled;
}
EmailPulled.GetInstance().PopupRecords(emailPulledData, emailPulledData.InteractionType);
}
break;
case EventAck.MessageId:
this._eventAck = (EventAck)events;
if (_eventAck.Extension != null && _eventAck.Extension.ContainsKey("InteractionId") && _eventAck.Extension["InteractionId"] != null)
{
string type = GetEmailInteractionContent(_eventAck.Extension["InteractionId"].ToString(), "type");
if (type.Equals("OutboundNew"))
{
string ToAddress = GetEmailInteractionContent(_eventAck.Extension["InteractionId"].ToString(), "to");
if (!String.IsNullOrEmpty(ToAddress))
{
IXNCustomData emailAckData = new IXNCustomData();
emailAckData.InteractionType = SFDCCallType.OutboundEmailSuccess;
emailAckData.InteractionId = _eventAck.Extension["InteractionId"].ToString();
GetEmailData(emailAckData.InteractionId, emailAckData);
if (IsClick2Email && SFDCHttpServer._emailData.ContainsKey(ToAddress))
{
Settings.ClickToEmailData.Add(_eventAck.Extension["InteractionId"].ToString(), SFDCHttpServer._emailData[ToAddress]);
EmailManager.GetInstance().GetClickToEmailLogs(emailAckData, _eventAck.Extension["InteractionId"].ToString(), SFDCCallType.OutboundEmailSuccess, SFDCHttpServer._emailData[ToAddress], "create");
IsClick2Email = false;
}
else
{
EmailCreate.GetInstance().PopupRecords(emailAckData, SFDCCallType.OutboundEmailSuccess);
}
}
else
{
this._logger.Warn("ReceiveEmailEvents : ToAddress is not found in EventAck");
}
}
else if (type.Equals("OutboundReply"))
{
string ToAddress = GetEmailInteractionContent(_eventAck.Extension["InteractionId"].ToString(), "to");
if (!String.IsNullOrEmpty(ToAddress))
{
IXNCustomData outEmailData = new IXNCustomData();
outEmailData.InteractionType = SFDCCallType.OutboundEmailSuccess;
outEmailData.InteractionId = _eventAck.Extension["InteractionId"].ToString();
GetEmailData(outEmailData.InteractionId, outEmailData);
if (IsClick2Email && SFDCHttpServer._emailData.ContainsKey(ToAddress))
{
Settings.ClickToEmailData.Add(_eventAck.Extension["InteractionId"].ToString(), SFDCHttpServer._emailData[ToAddress]);
EmailManager.GetInstance().GetClickToEmailLogs(outEmailData, _eventAck.Extension["InteractionId"].ToString(), SFDCCallType.OutboundEmailSuccess, SFDCHttpServer._emailData[ToAddress], "create");
IsClick2Email = false;
}
else
{
EmailCreate.GetInstance().PopupRecords(outEmailData, SFDCCallType.OutboundEmailSuccess);
}
}
else
{
this._logger.Warn("ReceiveEmailEvents : ToAddress is not found in EventAck");
}
}
}
break;
}
}
}
catch (Exception exception)
{
this._logger.Error("ReceiveEmailEvents : Error occured while receiving Email events " + exception.ToString());
}
}