/// <summary>
/// Gets the instance.
/// </summary>
/// <returns></returns>
public static ChatRejected GetInstance()
{
if (_thisObject == null)
{
_thisObject = new ChatRejected();
}
return(_thisObject);
}
public void InteractionEventChat(IXNCustomData chatData)
{
try
{
this._logger.Info("Chat Event Received : " + chatData.EventName);
switch (chatData.EventName)
{
case "InteractionChatAcceptChat":
GetChatData(chatData.InteractionId, chatData);
ChatSessionConnected.GetInstance().PopupRecords(chatData, SFDCCallType.InboundChat);
return;
case "InteractionChatDeclineChat":
GetChatData(chatData.InteractionId, chatData);
ChatRejected.GetInstance().UpdateRecords(chatData, chatData.InteractionType);
return;
case "InteractionChatCloseInteraction":
case "InteractionChatDisconnectChat":
case "InteractionChatAutoCloseInteraction":
case "InteractionChatAutoDisconnect":
GetChatData(chatData.InteractionId, chatData);
ChatSessionEnded.GetInstance().PopupRecords(chatData, chatData.InteractionType);
return;
case "InteractionMarkDone":
GetChatData(chatData.InteractionId, chatData);
ChatMarkDone.GetInstance().UpdateRecords(chatData, chatData.InteractionType);
break;
default:
return;
}
}
catch (Exception generalException)
{
this._logger.Error("Error occurred while processing chat event, exception : " + generalException.ToString());
}
}