/// <summary>
/// Retrieve all tickets from a department of Parature minus archived and deleted tickets.
/// </summary>
/// <param name="creds"></param>
/// <returns></returns>
public static List<Ticket> GetAllTickets(ParaCredentials creds)
{
var tq = new TicketQuery();
tq.RetrieveAllRecords = true;
var tickets = Service.GetList<Ticket>(tq);
if (tickets.ApiCallResponse.HasException)
{
throw new Exception(tickets.ApiCallResponse.ExceptionDetails);
}
return tickets.ToList();
}
/// <summary>
/// Retrieve all tickets that belong to an organization minus archived and deleted tickets
/// </summary>
/// <param name="creds"></param>
/// <param name="accountId">Account ID of the organization. Not to be confused with Instance ID. Use the Account APIs to determine the account ID</param>
/// <returns></returns>
public static List<ParatureSDK.ParaObjects.Ticket> GetAllTicketsForAccount(ParaCredentials creds, long accountId)
{
var tq = new TicketQuery();
//Add an account filter: https://support.parature.com/public/doc/api.html#ticket-list
tq.AddStaticFieldFilter(TicketQuery.TicketStaticFields.Account, ParaEnums.QueryCriteria.Equal, accountId.ToString());
tq.RetrieveAllRecords = true;
var tickets = Service.GetList<Ticket>(tq);
if (tickets.ApiCallResponse.HasException)
{
throw new Exception(tickets.ApiCallResponse.ExceptionDetails);
}
return tickets.ToList();
}