internal void NewReply(string language)
{
// Create new reply
templatePath = OBPGlobals.templatePathFromLanguage(language);
consultantName = OBPGlobals.consultantName;
fromAddress = OBPGlobals.fromAddressFromLanguage(language);
bccAddress = OBPGlobals.salesForceTrackingAddress;
Outlook.MailItem newReply;
Outlook.Folder draftFolder;
draftFolder = Globals.ThisAddIn.Application.Session.GetDefaultFolder(Outlook.OlDefaultFolders.olFolderDrafts) as Outlook.Folder;
if (!File.Exists(templatePath))
{
throw new FileNotFoundException("Unable to open the email template. " +
"Please verify that the correct email template path is specified in Settings. " +
"Default path:\n" +
@"X:\OBP Team\Team Folders\Tech PreSales\Outlook Templates for SFDC Macro\");
}
newReply = Globals.ThisAddIn.Application.CreateItemFromTemplate(templatePath, draftFolder) as Outlook.MailItem;
newReply.Subject = "Case ID " + idNumber + " - " + questionSubject + " " + refCode;
newReply.To = toAddress;
newReply.BCC = bccAddress;
//newReply.CC = ccAddress;
newReply.SentOnBehalfOfName = fromAddress;
newReply.HTMLBody = newReply.HTMLBody.Replace("[CALLER]", customerName);
newReply.HTMLBody = newReply.HTMLBody.Replace("[CONSULTANT]", consultantName);
newReply.HTMLBody = newReply.HTMLBody.Replace("[QUESTION]", questionContent);
// Luis
newReply.HTMLBody = newReply.HTMLBody.Replace("%5bCASE_ID%5d", idNumber);
replyEmail = newReply;
}
internal void FindOriginal()
{
string subjectToFind = firstQuestion ? questionSubject : questionSubjectFollowUp;
// Check language mailboxes
List <string> selectedLanguagesPlusNone = new List <string>(OBPGlobals.selectedLanguages);
selectedLanguagesPlusNone.Add("none");
foreach (string language in selectedLanguagesPlusNone) // iterate over mailboxes
{
string mailBoxName = OBPGlobals.mailBoxFromLanguage(language);
Outlook.Items mailFolderItems = GetFolder(mailBoxName).Items;
mailFolderItems.Sort("[ReceivedTime]", true);
foreach (object o in mailFolderItems) // iterate over items in mailbox
{
if (o is Outlook.MailItem)
{
Outlook.MailItem tempMail = (Outlook.MailItem)o;
string tempSubject = tempMail.Subject;
if (subjectToFind.Equals(tempSubject)) // check subject
{
string tempEmailAddress = GetSenderSMTPAddress(tempMail);
if (toAddress.ToLower() == tempEmailAddress.ToLower()) // check sender
{
bool match = true;
if (!firstQuestion) // if reply, check date
{
if (!tempMail.SentOn.Date.Equals(sentDateFollowUp.Date))
{
match = false;
}
}
if (match)
{
originalEmail = tempMail;
return;
}
}
}
}
}
}
string errorMessage = "Email was not found when searching the following mailboxes:";
foreach (string l in selectedLanguagesPlusNone)
{
errorMessage += Environment.NewLine + OBPGlobals.mailBoxFromLanguage(l);
}
throw new FileNotFoundException(errorMessage);
}