/// <summary>
/// Return the appropriate fact set based on the state and information in the ticket.
/// </summary>
/// <param name="data">User activity payload.</param>
/// <param name="localTimestamp">The current timestamp.</param>
/// <param name="userName">The user who sent the feeback.</param>
/// <returns>The fact set showing the necessary details.</returns>
private static List <AdaptiveFact> BuildFactSet(ShareFeedbackCardPayload data, DateTimeOffset?localTimestamp, string userName)
{
List <AdaptiveFact> factList = new List <AdaptiveFact>();
if (string.IsNullOrEmpty(data.TicketId))
{
factList.Add(new AdaptiveFact
{
Title = Strings.QuestionMessageFeedbackText,
Value = data.UserQuestion,
});
}
else
{
factList.Add(new AdaptiveFact
{
Title = Strings.QuestionMessageFeedbackText,
Value = string.Format(CultureInfo.InvariantCulture, Strings.SMEFeedbackTicketIDFact, data.TicketId, data.UserQuestion),
});
}
factList.Add(new AdaptiveFact
{
Title = Strings.RatingTitle,
Value = GetRatingDisplayText(data?.Rating),
});
// Description fact is available in the card only when user enters description text.
if (!string.IsNullOrWhiteSpace(data.Description))
{
factList.Add(new AdaptiveFact
{
Title = Strings.DescriptionText,
Value = CardHelper.TruncateStringIfLonger(data.Description, CardHelper.DescriptionMaxDisplayLength),
});
}
factList.Add(new AdaptiveFact
{
Title = Strings.DateFactTitle,
Value = CardHelper.GetFormattedDateInUserTimeZone(DateTime.Now, localTimestamp),
});
factList.Add(new AdaptiveFact
{
Title = Strings.ProvidedByFact,
Value = userName,
});
return(factList);
}
/// <summary>
/// Building the fact set to render out the user facing details.
/// </summary>
/// <param name="ticket">The current ticket information.</param>
/// <param name="activityLocalTimestamp">The local timestamp.</param>
/// <returns>The adaptive facts.</returns>
private List <AdaptiveFact> BuildFactSet(TicketEntity ticket, DateTimeOffset?activityLocalTimestamp)
{
List <AdaptiveFact> factList = new List <AdaptiveFact>();
factList.Add(new AdaptiveFact
{
Title = Strings.StatusFactTitle,
Value = CardHelper.GetUserTicketDisplayStatus(this.ticket),
});
factList.Add(new AdaptiveFact
{
Title = Strings.TitleFact,
Value = CardHelper.TruncateStringIfLonger(this.ticket.Title, CardHelper.TitleMaxDisplayLength),
});
if (!string.IsNullOrEmpty(ticket.Description))
{
factList.Add(new AdaptiveFact
{
Title = Strings.DescriptionFact,
Value = CardHelper.TruncateStringIfLonger(this.ticket.Description, CardHelper.DescriptionMaxDisplayLength),
});
}
factList.Add(new AdaptiveFact
{
Title = Strings.DateCreatedDisplayFactTitle,
Value = CardHelper.GetFormattedDateInUserTimeZone(this.ticket.DateCreated, activityLocalTimestamp),
});
if (ticket.Status == (int)TicketState.Closed)
{
factList.Add(new AdaptiveFact
{
Title = Strings.ClosedFactTitle,
Value = CardHelper.GetFormattedDateInUserTimeZone(this.ticket.DateClosed.Value, activityLocalTimestamp),
});
}
return(factList);
}
/// <summary>
/// Return the appropriate fact set based on the state and information in the ticket.
/// </summary>
/// <param name="localTimestamp">The current timestamp.</param>
/// <returns>The fact set showing the necessary details.</returns>
private List <AdaptiveFact> BuildFactSet(DateTimeOffset?localTimestamp)
{
List <AdaptiveFact> factList = new List <AdaptiveFact>();
if (!string.IsNullOrEmpty(this.Ticket.Description))
{
factList.Add(new AdaptiveFact
{
Title = Strings.DescriptionFact,
Value = this.Ticket.Description,
});
}
if (!string.IsNullOrEmpty(this.Ticket.UserQuestion))
{
factList.Add(new AdaptiveFact
{
Title = Strings.QuestionAskedFactTitle,
Value = this.Ticket.UserQuestion,
});
}
factList.Add(new AdaptiveFact
{
Title = Strings.StatusFactTitle,
Value = CardHelper.GetTicketDisplayStatusForSme(this.Ticket),
});
if (this.Ticket.Status == (int)TicketState.Closed)
{
factList.Add(new AdaptiveFact
{
Title = Strings.ClosedFactTitle,
Value = CardHelper.GetFormattedDateInUserTimeZone(this.Ticket.DateClosed.Value, localTimestamp),
});
}
return(factList);
}
/// <summary>
/// Building the fact set to render out the user facing details.
/// </summary>
/// <param name="ticket">The current ticket information.</param>
/// <param name="activityLocalTimestamp">The local timestamp.</param>
/// <returns>The adaptive facts.</returns>
private List <AdaptiveFact> BuildFactSet(TicketEntity ticket, DateTimeOffset?activityLocalTimestamp)
{
List <AdaptiveFact> factList = new List <AdaptiveFact>();
if (!string.IsNullOrEmpty(ticket.TicketId))
{
factList.Add(new AdaptiveFact
{
Title = Strings.TicketIDFact,
Value = ticket.TicketId.Substring(0, 8),
});
}
factList.Add(new AdaptiveFact
{
Title = Strings.StatusFactTitle,
Value = CardHelper.GetUserTicketDisplayStatus(this.ticket),
});
if (ticket.Status != (int)TicketState.UnAssigned)
{
factList.Add(new AdaptiveFact
{
Title = Strings.ExpertFact,
Value = ticket.AssignedToName,
});
}
if (!string.IsNullOrEmpty(ticket.Subject))
{
factList.Add(new AdaptiveFact
{
Title = Strings.SubjectFact,
Value = ticket.Subject,
});
}
factList.Add(new AdaptiveFact
{
Title = Strings.TitleFact,
Value = CardHelper.TruncateStringIfLonger(this.ticket.Title, CardHelper.TitleMaxDisplayLength),
});
if (!string.IsNullOrEmpty(ticket.Description))
{
factList.Add(new AdaptiveFact
{
Title = Strings.DescriptionFact,
Value = CardHelper.TruncateStringIfLonger(this.ticket.Description, CardHelper.DescriptionMaxDisplayLength),
});
}
factList.Add(new AdaptiveFact
{
Title = Strings.DateCreatedDisplayFactTitle,
Value = CardHelper.GetFormattedDateInUserTimeZone(this.ticket.DateCreated, activityLocalTimestamp),
});
if (ticket.Status == (int)TicketState.Pending && this.ticket.PendingComment != null)
{
factList.Add(new AdaptiveFact
{
Title = Strings.CommentText,
Value = CardHelper.TruncateStringIfLonger(this.ticket.PendingComment, CardHelper.DescriptionMaxDisplayLength),
});
}
if (ticket.Status == (int)TicketState.Resolved)
{
factList.Add(new AdaptiveFact
{
Title = Strings.ClosedFactTitle,
Value = CardHelper.GetFormattedDateInUserTimeZone(this.ticket.DateClosed.Value, activityLocalTimestamp),
});
if (this.ticket.ResolveComment != null)
{
factList.Add(new AdaptiveFact
{
Title = Strings.CommentText,
Value = CardHelper.TruncateStringIfLonger(this.ticket.ResolveComment, CardHelper.DescriptionMaxDisplayLength),
});
}
}
return(factList);
}
/// <summary>
/// Returns an attachment based on the state and information of the ticket.
/// </summary>
/// <param name="localTimestamp">Local timestamp of the user activity.</param>
/// <param name="appBaseUri">Application base uri.</param>
/// <param name="showValidationErrors">Determines whether we show validation errors.</param>
/// <returns>Returns the attachment that will be sent in a message.</returns>
public Attachment ToAttachment(DateTimeOffset?localTimestamp, string appBaseUri, bool showValidationErrors)
{
var card = new AdaptiveCard(new AdaptiveSchemaVersion(1, 0))
{
Body = new List <AdaptiveElement>
{
new AdaptiveTextBlock
{
Text = string.Format(CultureInfo.InvariantCulture, Strings.SMETicketHeaderText, this.Ticket.TicketId, this.Ticket.Title),
Size = AdaptiveTextSize.Medium,
Weight = AdaptiveTextWeight.Bolder,
Wrap = true,
},
},
};
if (this.ticket.KnowledgeBaseQuestion != null)
{
card.Body.Add(new AdaptiveTextBlock
{
Text = string.Format(CultureInfo.InvariantCulture, Strings.SMETicketActualQuestionInKBText, this.Ticket.KnowledgeBaseQuestion),
Wrap = true,
Size = AdaptiveTextSize.Small,
Spacing = AdaptiveSpacing.None,
});
}
else
{
card.Body.Add(new AdaptiveColumnSet
{
Columns = new List <AdaptiveColumn>
{
new AdaptiveColumn
{
Width = "auto",
Items = new List <AdaptiveElement>
{
new AdaptiveImage
{
Url = new Uri(string.Format("{0}/content/RedInfoIcon.png", appBaseUri)),
HorizontalAlignment = AdaptiveHorizontalAlignment.Left,
AltText = "Info icon",
},
},
},
new AdaptiveColumn
{
Width = "auto",
Items = new List <AdaptiveElement>
{
new AdaptiveTextBlock
{
Text = Strings.SMETicketNoQuestionInKBText,
Wrap = true,
Size = AdaptiveTextSize.Small,
Spacing = AdaptiveSpacing.None,
},
},
},
},
});
}
if (this.Ticket.Status == (int)TicketState.Answered)
{
card.Body.Add(new AdaptiveColumnSet
{
Columns = new List <AdaptiveColumn>
{
new AdaptiveColumn
{
Width = "80px",
Items = new List <AdaptiveElement>
{
new AdaptiveTextBlock
{
Text = Strings.StatusFactTitle,
Wrap = true,
},
},
},
new AdaptiveColumn
{
Width = "auto",
Spacing = AdaptiveSpacing.Medium,
Items = new List <AdaptiveElement>
{
new AdaptiveTextBlock
{
Text = "**" + CardHelper.GetTicketDisplayStatusForSme(this.Ticket, this.updateTicketResponsePayload) + "**",
Color = AdaptiveTextColor.Good,
Wrap = true,
},
},
},
},
});
}
else
{
card.Body.Add(new AdaptiveColumnSet
{
Columns = new List <AdaptiveColumn>
{
new AdaptiveColumn
{
Width = "80px",
Items = new List <AdaptiveElement>
{
new AdaptiveTextBlock
{
Text = Strings.StatusFactTitle,
Wrap = true,
Spacing = AdaptiveSpacing.None,
},
},
},
new AdaptiveColumn
{
Width = "auto",
Spacing = AdaptiveSpacing.Medium,
Items = new List <AdaptiveElement>
{
new AdaptiveTextBlock
{
Text = "**" + CardHelper.GetTicketDisplayStatusForSme(this.Ticket, this.updateTicketResponsePayload) + "**",
Color = AdaptiveTextColor.Attention,
Wrap = true,
},
},
},
},
});
}
card.Body.Add(new AdaptiveColumnSet
{
Columns = new List <AdaptiveColumn>
{
new AdaptiveColumn
{
Width = "80px",
Items = new List <AdaptiveElement>
{
new AdaptiveTextBlock
{
Text = Strings.DescriptionFact,
Wrap = true,
},
},
},
new AdaptiveColumn
{
Width = "auto",
Spacing = AdaptiveSpacing.Medium,
Items = new List <AdaptiveElement>
{
new AdaptiveTextBlock
{
Text = this.Ticket.Description,
Wrap = true,
MaxLines = 3,
},
},
},
},
});
card.Body.Add(new AdaptiveColumnSet
{
Columns = new List <AdaptiveColumn>
{
new AdaptiveColumn
{
Width = "80px",
Items = new List <AdaptiveElement>
{
new AdaptiveTextBlock
{
Text = Strings.QuestionAskedByFactTitle,
Wrap = true,
},
},
},
new AdaptiveColumn
{
Width = "auto",
Spacing = AdaptiveSpacing.Medium,
Items = new List <AdaptiveElement>
{
new AdaptiveTextBlock
{
Text = this.Ticket.RequesterName,
Wrap = true,
},
},
},
},
});
card.Body.Add(new AdaptiveColumnSet
{
Columns = new List <AdaptiveColumn>
{
new AdaptiveColumn
{
Width = "80px",
Items = new List <AdaptiveElement>
{
new AdaptiveTextBlock
{
Text = Strings.DateFactTitle,
Wrap = true,
},
},
},
new AdaptiveColumn
{
Width = "auto",
Spacing = AdaptiveSpacing.Medium,
Items = new List <AdaptiveElement>
{
new AdaptiveTextBlock
{
Text = CardHelper.GetFormattedDateInUserTimeZone(this.Ticket.DateCreated, localTimestamp),
Wrap = true,
},
},
},
},
});
if (!string.IsNullOrEmpty(this.Ticket.KnowledgeBaseQuestion))
{
card.Body.Add(new AdaptiveColumnSet
{
Columns = new List <AdaptiveColumn>
{
new AdaptiveColumn
{
Width = "80px",
Items = new List <AdaptiveElement>
{
new AdaptiveTextBlock
{
Text = Strings.ExistingAnswerFactTitle,
Wrap = true,
},
},
},
new AdaptiveColumn
{
Width = "auto",
Items = new List <AdaptiveElement>
{
new AdaptiveChoiceSetInput
{
Id = Strings.ExistingAnswerFactTitle,
IsMultiSelect = false,
Style = AdaptiveChoiceInputStyle.Compact,
Value = Strings.ExistingAnswerFactTitle,
Choices = new List <AdaptiveChoice>
{
new AdaptiveChoice
{
Title = this.Ticket.KnowledgeBaseAnswer,
Value = Strings.ExistingAnswerFactTitle,
},
},
},
},
},
},
});
}
if (this.ticket.AnswerBySME == null && !showValidationErrors)
{
card.Actions = this.BuildActions(appBaseUri);
}
else
{
if (this.updateTicketResponsePayload.Action == UpdateTicketResponsePayload.RespondAction)
{
card.Body.Add(
new AdaptiveColumnSet
{
Columns = new List <AdaptiveColumn>
{
new AdaptiveColumn
{
Width = AdaptiveColumnWidth.Auto,
Items = new List <AdaptiveElement>
{
new AdaptiveTextBlock
{
Text = Strings.SMETicketCardYourAnswerLabel,
Wrap = true,
Size = AdaptiveTextSize.Small,
},
},
},
new AdaptiveColumn
{
Items = new List <AdaptiveElement>
{
new AdaptiveTextBlock
{
Text = (showValidationErrors && string.IsNullOrWhiteSpace(this.updateTicketResponsePayload.Answer)) ? Strings.MandatoryAnswerFieldText : string.Empty,
Color = AdaptiveTextColor.Attention,
HorizontalAlignment = AdaptiveHorizontalAlignment.Right,
Wrap = true,
},
},
},
},
});
card.Body.Add(new AdaptiveTextInput
{
Spacing = AdaptiveSpacing.Small,
Id = nameof(UpdateTicketResponsePayload.AnswerForRespond),
Placeholder = Strings.ResponsePlaceholderText,
IsMultiline = true,
Value = this.updateTicketResponsePayload.AnswerForRespond,
});
card.Body.Add(new AdaptiveChoiceSetInput
{
Id = nameof(UpdateTicketResponsePayload.AddorAppendAction),
IsMultiSelect = true,
Style = AdaptiveChoiceInputStyle.Expanded,
Value = this.updateTicketResponsePayload.AddorAppendAction,
Choices = new List <AdaptiveChoice>
{
new AdaptiveChoice
{
Title = Strings.AppendToKBText,
Value = Strings.AppendActionMessage,
},
},
});
if (showValidationErrors)
{
card.Actions.Add(new AdaptiveSubmitAction
{
Title = Strings.SubmitResponseButtonText,
Data = new UpdateTicketResponsePayload
{
TicketId = this.Ticket.TicketId,
Action = UpdateTicketResponsePayload.RespondAction,
},
});
}
}
else if (this.updateTicketResponsePayload.Action == UpdateTicketResponsePayload.AddRespondAction)
{
card.Body.Add(
new AdaptiveColumnSet
{
Columns = new List <AdaptiveColumn>
{
new AdaptiveColumn
{
Width = AdaptiveColumnWidth.Auto,
Items = new List <AdaptiveElement>
{
new AdaptiveTextBlock
{
Text = Strings.SMETicketCardYourAnswerLabel,
Wrap = true,
Size = AdaptiveTextSize.Small,
},
},
},
new AdaptiveColumn
{
Items = new List <AdaptiveElement>
{
new AdaptiveTextBlock
{
Text = (showValidationErrors && string.IsNullOrWhiteSpace(this.updateTicketResponsePayload.AnswerForRespond)) ? Strings.MandatoryAnswerFieldText : string.Empty,
Color = AdaptiveTextColor.Attention,
HorizontalAlignment = AdaptiveHorizontalAlignment.Right,
Wrap = true,
},
},
},
},
});
card.Body.Add(new AdaptiveTextInput
{
Spacing = AdaptiveSpacing.Small,
Id = nameof(UpdateTicketResponsePayload.Answer),
Placeholder = Strings.ResponsePlaceholderText,
IsMultiline = true,
Value = this.updateTicketResponsePayload.Answer,
});
card.Body.Add(new AdaptiveChoiceSetInput
{
Id = nameof(UpdateTicketResponsePayload.AddorAppendAction),
IsMultiSelect = true,
Style = AdaptiveChoiceInputStyle.Expanded,
Value = this.updateTicketResponsePayload.AddorAppendAction,
Choices = new List <AdaptiveChoice>
{
new AdaptiveChoice
{
Title = Strings.AddToKBText,
Value = Strings.AddActionMessage,
},
},
});
if (showValidationErrors)
{
card.Actions.Add(new AdaptiveSubmitAction
{
Title = Strings.SubmitResponseButtonText,
Data = new UpdateTicketResponsePayload
{
TicketId = this.Ticket.TicketId,
Action = UpdateTicketResponsePayload.AddRespondAction,
},
});
}
}
else
{
card.Body.Add(new AdaptiveColumnSet
{
Columns = new List <AdaptiveColumn>
{
new AdaptiveColumn
{
Width = AdaptiveColumnWidth.Auto,
Items = new List <AdaptiveElement>
{
new AdaptiveTextBlock
{
Text = Strings.UpdateExistingButtonText,
Wrap = true,
Size = AdaptiveTextSize.Small,
},
},
},
new AdaptiveColumn
{
Items = new List <AdaptiveElement>
{
new AdaptiveTextBlock
{
Text = (showValidationErrors && string.IsNullOrWhiteSpace(this.updateTicketResponsePayload.Answer)) ? Strings.MandatoryAnswerFieldText : string.Empty,
Color = AdaptiveTextColor.Attention,
HorizontalAlignment = AdaptiveHorizontalAlignment.Right,
Wrap = true,
},
},
},
},
});
card.Body.Add(new AdaptiveTextInput
{
Spacing = AdaptiveSpacing.Small,
Id = nameof(UpdateTicketResponsePayload.Answer),
Placeholder = Strings.ResponsePlaceholderText,
IsMultiline = true,
Value = this.updateTicketResponsePayload.Answer,
});
card.Body.Add(new AdaptiveColumnSet
{
Columns = new List <AdaptiveColumn>
{
new AdaptiveColumn
{
Width = "auto",
Items = new List <AdaptiveElement>
{
new AdaptiveImage
{
Url = new Uri(string.Format("{0}/content/RedInfoIcon.png", appBaseUri)),
HorizontalAlignment = AdaptiveHorizontalAlignment.Left,
AltText = "Info icon",
},
},
},
new AdaptiveColumn
{
Width = "auto",
Items = new List <AdaptiveElement>
{
new AdaptiveTextBlock
{
Text = Strings.WarningMessageOnUpdateAnswer,
Wrap = true,
Size = AdaptiveTextSize.Small,
Spacing = AdaptiveSpacing.None,
},
},
},
},
});
if (showValidationErrors)
{
card.Actions.Add(new AdaptiveSubmitAction
{
Title = Strings.SubmitResponseButtonText,
Data = new UpdateTicketResponsePayload
{
TicketId = this.Ticket.TicketId,
Action = UpdateTicketResponsePayload.UpdateResponseAction,
},
});
}
}
}
return(new Attachment
{
ContentType = AdaptiveCard.ContentType,
Content = card,
});
}