private void FindAgentCompleted(IAsyncResult result)
{
AcdAgentMatchMaker matchMaker = result.AsyncState as AcdAgentMatchMaker;
try
{
if (_tentativeAgent != null &&
_tentativeAgent.Owner == _session &&
_tentativeAgent.IsAllocated)
{
_tentativeAgent.Deallocate(_session);
_agentHunter._logger.Log("AcdAgentHunter failed to deallocate the previous agent of the hunt");
}
_tentativeAgent = matchMaker.EndFindAgent(result);
_session.AddAgentToExclusionList(_tentativeAgent);
if (_session.State != CustomerSessionState.Terminating &&
_session.State != CustomerSessionState.Terminated)
{
this.BeginTryCommitAgent(_tentativeAgent,
this.TryCommitAgentCompleted,
null);
}
else
{
_tentativeAgent.Deallocate(_session);
_agentHunter.Matchmaker.HandleNewAvailableAgent(_tentativeAgent);
_session.Anchor.DisallowParticipant(_tentativeAgent.SignInAddress);
this.SetAsCompleted(new TimeoutException("AcdAgentHunter realized that the customer session ended"), false);
return;
}
}
catch (TimeoutException toex)
{
// We are re-evaluating the average queue time by taking into account this time out.
_agentHunter.AverageQueueTime.ReEvaluate(new TimeSpan(0, 0, 0, _agentHunter.Matchmaker.Configuration.MaxWaitTimeOut));
this.SetAsCompleted(toex, false);
}
catch (OperationFailureException ofex)
{
this.SetAsCompleted(ofex, false);
}
}
private void TryCommitAgentCompleted(IAsyncResult result)
{
try
{
_imCall = this.EndTryCommitAgent(result);
if (null != _imCall)
{
_huntingConversation = _imCall.Conversation;
bool success = true;
try
{
_session.Anchor.AuthorizeParticipant(_tentativeAgent.SignInAddress);
_tentativeAgent.AllocationStatus = AgentAllocationStatus.EscalatingTheAgent;
_tentativeAgent.AsyncResult = this as AsyncResult <AgentHuntResult>;
_huntingConversation.ConferenceSession.BeginJoin(_session.Anchor.ConferenceUri,
null,
this.JoinCompleted,
null);
}
catch (InvalidOperationException ivoex)
{
success = false;
this.SetAsCompleted(new OperationFailureException("AcdAgentHunter failed to join the conference", ivoex), false);
}
finally
{
if (!success)
{
//First Deallocate/Disallow the agent
_tentativeAgent.Deallocate(_session);
_agentHunter.Matchmaker.HandleNewAvailableAgent(_tentativeAgent);
_session.Anchor.DisallowParticipant(_tentativeAgent.SignInAddress);
try
{
_imCall.Flow.BeginSendInstantMessage(
_agentHunter.Matchmaker.Configuration.FinalMessageToAgent,
sm =>
{
try
{
_imCall.Flow.EndSendInstantMessage(sm);
_huntingConversation.BeginTerminate(ter => { _huntingConversation.EndTerminate(ter); }, null);
}
catch (RealTimeException rtex)
{
_agentHunter._logger.Log("AcdAgenHunter failed to end send the final message to Agent", rtex);
}
},
null);
}
catch (InvalidOperationException ivoex)
{
_agentHunter._logger.Log("AcdAgenHunter failed to end send the final message to Agent", ivoex);
}
}
}
}
else
{
_tentativeAgent.Deallocate(_session);
_agentHunter.Matchmaker.HandleNewAvailableAgent(_tentativeAgent);
_session.Anchor.DisallowParticipant(_tentativeAgent.SignInAddress);
ThreadPool.QueueUserWorkItem((waitState) =>
{
var tempAr = waitState as HuntForAgentAsyncResult;
tempAr.Process(false);
}, this);
}
}
catch (Exception ex)
{
this.SetAsCompleted(ex, false);
_tentativeAgent.Deallocate(_session);
_agentHunter.Matchmaker.HandleNewAvailableAgent(_tentativeAgent);
_session.Anchor.DisallowParticipant(_tentativeAgent.SignInAddress);
}
}
