private static void BuildReport(SecondaryIncidentDispatcherReport returnValue, DataSet reportDataSet, DateTime beginDate, DateTime endDate)
{
foreach (DataRow row in reportDataSet.Tables[0].Rows)
{
SecondaryIncidentReportTotals incident = new SecondaryIncidentReportTotals();
incident.Dispatcher = new Dispatcher();
incident.Dispatcher.DispatcherId = row["DispatcherId"].ToString();
incident.Dispatcher.FirstName = row["FirstName"].ToString();
incident.Dispatcher.LastName = row["LastName"].ToString();
incident.Sunstar3DigitUnit = 100 * (decimal.Parse(row["Sunstar3DigitNumber"].ToString()) / decimal.Parse(row["CallCount"].ToString()));
returnValue.DispatcherBottomLineTotals.Sunstar3DigitUnit += incident.Sunstar3DigitUnit;
incident.NatureOfCall = 100 * (decimal.Parse(row["NatureOfCall"].ToString()) / decimal.Parse(row["CallCount"].ToString()));
returnValue.DispatcherBottomLineTotals.NatureOfCall += incident.NatureOfCall;
incident.Location = 100 * (decimal.Parse(row["Location"].ToString()) / decimal.Parse(row["CallCount"].ToString()));
returnValue.DispatcherBottomLineTotals.Location += incident.Location;
incident.MapGrid = 100 * (decimal.Parse(row["MapGrid"].ToString()) / decimal.Parse(row["CallCount"].ToString()));
returnValue.DispatcherBottomLineTotals.MapGrid += incident.MapGrid;
incident.FDUnitsAndTacCh = 100 * (decimal.Parse(row["FDUnitsAndTacCh"].ToString()) / decimal.Parse(row["CallCount"].ToString()));
returnValue.DispatcherBottomLineTotals.FDUnitsAndTacCh += incident.FDUnitsAndTacCh;
incident.ScriptingDocumented = 100 * (decimal.Parse(row["ScriptingDocumented"].ToString()) / decimal.Parse(row["CallCount"].ToString()));
returnValue.DispatcherBottomLineTotals.ScriptingDocumented += incident.ScriptingDocumented;
incident.SevenMin = 100 * (decimal.Parse(row["SevenMin"].ToString()) / decimal.Parse(row["CallCount"].ToString()));
returnValue.DispatcherBottomLineTotals.SevenMin += incident.SevenMin;
incident.TwelveMin = 100 * (decimal.Parse(row["TwelveMin"].ToString()) / decimal.Parse(row["CallCount"].ToString()));
returnValue.DispatcherBottomLineTotals.TwelveMin += incident.TwelveMin;
incident.ETALocationAsked = 100 * (decimal.Parse(row["ETALocationAsked"].ToString()) / decimal.Parse(row["CallCount"].ToString()));
returnValue.DispatcherBottomLineTotals.ETALocationAsked += incident.ETALocationAsked;
incident.ETADocumented = 100 * (decimal.Parse(row["ETADocumented"].ToString()) / decimal.Parse(row["CallCount"].ToString()));
returnValue.DispatcherBottomLineTotals.ETADocumented += incident.ETADocumented;
incident.RoutingDocumented = 100 * (decimal.Parse(row["RoutingDocumented"].ToString()) / decimal.Parse(row["CallCount"].ToString()));
returnValue.DispatcherBottomLineTotals.RoutingDocumented += incident.RoutingDocumented;
incident.PreArrivalGiven = 100 * (decimal.Parse(row["PreArrivalGiven"].ToString()) / decimal.Parse(row["CallCount"].ToString()));
returnValue.DispatcherBottomLineTotals.PreArrivalGiven += incident.PreArrivalGiven;
incident.EMDDocumented = 100 * (decimal.Parse(row["EMDDocumented"].ToString()) / decimal.Parse(row["CallCount"].ToString()));
returnValue.DispatcherBottomLineTotals.EMDDocumented += incident.EMDDocumented;
incident.UsedProhibitedBehavior = 100 * (decimal.Parse(row["UsedProhibitedBehavior"].ToString()) / decimal.Parse(row["CallCount"].ToString()));
returnValue.DispatcherBottomLineTotals.UsedProhibitedBehavior += incident.UsedProhibitedBehavior;
incident.PatchedChannels = 100 * (decimal.Parse(row["PatchedChannels"].ToString()) / decimal.Parse(row["CallCount"].ToString()));
returnValue.DispatcherBottomLineTotals.PatchedChannels += incident.PatchedChannels;
incident.Phone = 100 * (decimal.Parse(row["Phone"].ToString()) / decimal.Parse(row["CallCount"].ToString()));
returnValue.DispatcherBottomLineTotals.Phone += incident.Phone;
incident.ProactiveRoutingGiven = 100 * TertiaryReceptor(
int.Parse(row["ProactiveRoutingGiven_Yes"].ToString()),
int.Parse(row["ProactiveRoutingGiven_No"].ToString()),
int.Parse(row["ProactiveRoutingGiven_NA"].ToString()),
5,
0,
0,
true);
returnValue.DispatcherBottomLineTotals.ProactiveRoutingGiven += incident.ProactiveRoutingGiven;
incident.CorrectRouting = 100 * TertiaryReceptor(
int.Parse(row["CorrectRouting_Yes"].ToString()),
int.Parse(row["CorrectRouting_No"].ToString()),
int.Parse(row["CorrectRouting_NA"].ToString()),
5,
0,
0,
true);
incident.DisplayedServiceAttitude = 100 * TertiaryReceptor(
int.Parse(row["DisplayedServiceAttitude_Correct"].ToString()),
int.Parse(row["DisplayedServiceAttitude_Incorrect"].ToString()),
int.Parse(row["DisplayedServiceAttitude_Minor"].ToString()),
25,
10,
0,
false);
returnValue.DispatcherBottomLineTotals.DisplayedServiceAttitude += incident.DisplayedServiceAttitude;
incident.UsedCorrectVolumeTone = 100 * TertiaryReceptor(
int.Parse(row["UsedCorrectVolumeTone_Correct"].ToString()),
int.Parse(row["UsedCorrectVolumeTone_Incorrect"].ToString()),
int.Parse(row["UsedCorrectVolumeTone_Minor"].ToString()),
25,
10,
0,
false);
returnValue.DispatcherBottomLineTotals.UsedCorrectVolumeTone += incident.UsedCorrectVolumeTone;
incident.CallCount = int.Parse(row["CallCount"].ToString());
returnValue.DispatcherBottomLineTotals.CallCount += incident.CallCount;
incident.TotalScore = decimal.Parse(row["TotalScore"].ToString()) / decimal.Parse(row["CallCount"].ToString());
returnValue.DispatcherBottomLineTotals.TotalScore += incident.TotalScore;
returnValue.DispatcherTotals.Add(incident);
}
if (reportDataSet.Tables[0].Rows.Count > 0)
{
returnValue.DispatcherBottomLineTotals.CorrectRouting /= returnValue.DispatcherTotals.Count;
returnValue.DispatcherBottomLineTotals.DisplayedServiceAttitude /= returnValue.DispatcherTotals.Count;
returnValue.DispatcherBottomLineTotals.EMDDocumented /= returnValue.DispatcherTotals.Count;
returnValue.DispatcherBottomLineTotals.ETADocumented /= returnValue.DispatcherTotals.Count;
returnValue.DispatcherBottomLineTotals.ETALocationAsked /= returnValue.DispatcherTotals.Count;
returnValue.DispatcherBottomLineTotals.FDUnitsAndTacCh /= returnValue.DispatcherTotals.Count;
returnValue.DispatcherBottomLineTotals.Location /= returnValue.DispatcherTotals.Count;
returnValue.DispatcherBottomLineTotals.MapGrid /= returnValue.DispatcherTotals.Count;
returnValue.DispatcherBottomLineTotals.NatureOfCall /= returnValue.DispatcherTotals.Count;
returnValue.DispatcherBottomLineTotals.PatchedChannels /= returnValue.DispatcherTotals.Count;
returnValue.DispatcherBottomLineTotals.Phone /= returnValue.DispatcherTotals.Count;
returnValue.DispatcherBottomLineTotals.PreArrivalGiven /= returnValue.DispatcherTotals.Count;
returnValue.DispatcherBottomLineTotals.ProactiveRoutingGiven /= returnValue.DispatcherTotals.Count;
returnValue.DispatcherBottomLineTotals.RoutingDocumented /= returnValue.DispatcherTotals.Count;
returnValue.DispatcherBottomLineTotals.ScriptingDocumented /= returnValue.DispatcherTotals.Count;
returnValue.DispatcherBottomLineTotals.SevenMin /= returnValue.DispatcherTotals.Count;
returnValue.DispatcherBottomLineTotals.Sunstar3DigitUnit /= returnValue.DispatcherTotals.Count;
returnValue.DispatcherBottomLineTotals.TotalScore /= returnValue.DispatcherTotals.Count;
returnValue.DispatcherBottomLineTotals.TwelveMin /= returnValue.DispatcherTotals.Count;
returnValue.DispatcherBottomLineTotals.UsedCorrectVolumeTone /= returnValue.DispatcherTotals.Count;
returnValue.DispatcherBottomLineTotals.UsedProhibitedBehavior /= returnValue.DispatcherTotals.Count;
}
returnValue.BeginDate = beginDate;
returnValue.EndDate = endDate;
}
public static SecondaryIncidentDispatcherReport GetSecondaryIncidentEvaluatorReport(DateTime beginDate, DateTime endDate)
{
SecondaryIncidentDispatcherReport returnValue = new SecondaryIncidentDispatcherReport();
returnValue.DispatcherTotals = new List<SecondaryIncidentReportTotals>();
returnValue.DispatcherBottomLineTotals = new SecondaryIncidentReportTotals();
DataSet reportDataSet = Data.Provider.SecondaryIncidentReport_Evaluator_SelectByDateRange(beginDate, endDate);
BuildReport(returnValue, reportDataSet, beginDate, endDate);
returnValue.ReportName = "Protocol Compliance Report (Evaluators)";
returnValue.ScriptInfo = "Secondary Channel Script";
return returnValue;
}
