void issue_issueEscalationEvent(object sender, issueEscalateEventArgs e)
{
Issue issue = (Issue)sender;
List <Shift> sl = shifts.getShifts(DateTime.Now.TimeOfDay);
List <int> slID = new List <int>();
foreach (Shift s in sl)
{
slID.Add(s.ID);
}
List <Contact> receivers = contacts.getContactList(issue.Line, slID,
issue.Department, e.escalationLevel);
foreach (Contact c in receivers)
{
dataAccess.insertSmsTrigger(c.Number, issue.Message + "-- Escalation Level" + e.escalationLevel.ToString(), 1, DateTime.Now.ToString("MM-dd-yyyy HH:mm:ss"));
}
if (e.escalationLevel > 0)
{
tbMsg.Dispatcher.BeginInvoke(DispatcherPriority.Background,
new Action(() =>
{
tbMsg.Text += issue.Message + "-- Escalation Level" + e.escalationLevel.ToString()
+ Environment.NewLine;
}));
}
}
void timer_Elapsed(object sender, ElapsedEventArgs e)
{
timer.Stop();
State = ISSUE_STATE.CRITICAL;
this.criticalLevel++;
if (issueEscalationEvent != null)
{
issueEscalateEventArgs args = new issueEscalateEventArgs(this.criticalLevel);
issueEscalationEvent(this, args);
}
if (this.criticalLevel < 4)
{
timer.Interval = timeout[criticalLevel] * 60 * 1000;;
timer.Start();
}
}
