public int AddNewTicket(HelpDeskEntities.Ticket.Ticket tkt, out string msg)
{
tkt.CreatedBy = Convert.ToInt32(CurrentUser[2]);
tkt.Status.ID = 1;
var InsertedId = tktRepo.AddNewTicket(tkt, out msg);
#region Start Generate log for Created ticket
if (InsertedId > 0)
{
EmailTemplate mailTemp = new EmailTemplate();
mailTemp.Mail_To.Add(CurrentUser[0]);
mailTemp.Mail_Cc.Add(CurrentUser[0]);
mailTemp.Mail_Subject = "Ticket Created";
mailTemp.Mail_Content = "Hello User,<br /> New Ticket created by " + CurrentUser[1];
//string mailMsg = "";
//GenericClass.sendMail(mailTemp, out mailMsg);
var tktlogID = LogRepo.AddTicketLog(tkt.CreatedBy, msg + " by " + CurrentUser[1] + " (" + role + ")", InsertedId, out msg);
if (tkt.files.Count() > 0 && tktlogID > 0)
{
foreach (HttpPostedFileBase file in tkt.files)
{
var fileFlag = SaveTicketFiles(file, tktlogID, InsertedId, Convert.ToInt32(CurrentUser[2]), msg, out msg);
}
}
}
#endregion
return(InsertedId);
}
public Boolean UpdateTicket(HelpDeskEntities.Ticket.Ticket tkt, out string msg)
{
var flag = tktRepo.UpdateTicket(tkt, out msg) > 0 ? true : false;
if (flag)
{
var otpt = LogRepo.AddTicketLog(Convert.ToInt32(CurrentUser[2]), "Ticket updated by " + CurrentUser[1] + " (" + role + ")", tkt.TicketID, out msg);
}
return(flag);
}
