public static bool CheckCanCompleteService(List <int> IDList, out string error)
{
error = string.Empty;
var list = ViewCustomerService.GetViewCustomerServiceByIDList(IDList);
if (list.Length == 0)
{
error = "请选择工单";
return(false);
}
var sServiceIDList = list.Select(p => p.ID).ToList();
var chuliList = CustomerServiceChuli.GetCustomerServiceChuliListByServiceIDList(sServiceIDList);
foreach (var item in list)
{
if (item.ServiceStatus == 1)
{
error = "工单已办结，不能重复办结";
return(false);
}
//if (item.BanJieServiceType == 1)
//{
// var myItemList = chuliList.Where(p => p.ServiceID == item.ID).ToArray();
// if (myItemList.Length == 0)
// {
// error = "工单未处理，不能办结";
// return false;
// }
// continue;
//}
if (item.BanJieServiceType == 2)
{
continue;
}
}
return(true);
}
public static bool CheckCanCallbackService(List <int> IDList, out string error)
{
error = string.Empty;
var list = ViewCustomerService.GetViewCustomerServiceByIDList(IDList);
if (list.Length == 0)
{
error = "请选择工单";
return(false);
}
foreach (var item in list)
{
if (item.CallBackServiceType == 1)
{
if (!item.IsClosed)
{
error = "工单未关单，不能回访";
return(false);
}
continue;
}
if (item.CallBackServiceType == 2)
{
if (item.ServiceStatus != 1)
{
error = "工单未办结，不能回访";
return(false);
}
continue;
}
if (item.BanJieServiceType == 3)
{
continue;
}
}
return(true);
}
public static bool CheckCanCloseService(List <int> IDList, out string error)
{
error = string.Empty;
var list = ViewCustomerService.GetViewCustomerServiceByIDList(IDList);
if (list.Length == 0)
{
error = "请选择工单";
return(false);
}
var sServiceIDList = list.Select(p => p.ID).ToList();
var callBackList = CustomerServiceHuifang.GetCustomerServiceHuifangListByServiceIDList(sServiceIDList);
int MinServiceID = list.Min(p => p.ID);
int MaxServiceID = list.Max(p => p.ID);
var recordList = PhoneRecord.GetPhoneRecordDetailByServiceIDList(MinServiceID, MaxServiceID);
foreach (var item in list)
{
if (item.IsImportantTouSu)
{
continue;
}
if (item.IsClosed)
{
error = "工单已关单，不能重复关单";
return(false);
}
if (item.CloseServiceType == 1 || item.IsImportantTouSu)
{
if (item.ServiceStatus != 1)
{
error = "工单未办结，不能关单";
return(false);
}
continue;
}
if (item.CloseServiceType == 2)
{
var myRecordList = recordList.Where(p => p.ServiceID == item.ID && p.PhoneType == 2).ToArray();
var myCallBackList = callBackList.Where(p => p.ServiceID == item.ID).ToArray();
if (myRecordList.FirstOrDefault(p => p.PickUpTime > DateTime.MinValue) != null)
{
continue;
}
if (myCallBackList.FirstOrDefault(p => p.PhoneCallBackType == 1) != null)
{
continue;
}
if (myRecordList.Length >= 2)
{
continue;
}
if (myCallBackList.Where(p => p.PhoneCallBackType == 2).ToArray().Length >= 2)
{
continue;
}
if (myRecordList.Length == 1)
{
error = "投诉类工单仅回访一次且未接电话，不能关单";
return(false);
}
if (myCallBackList.Where(p => p.PhoneCallBackType == 2).ToArray().Length == 1)
{
error = "投诉类工单仅回访一次且未接电话，不能关单";
return(false);
}
error = "投诉类工单未回访，不能关单";
return(false);
}
if (item.CloseServiceType == 3)
{
if (item.ConfirmStatus != 1)
{
error = "廉洁举报类工单未审计确认，不能关单";
return(false);
}
continue;
}
if (item.CloseServiceType == 4)
{
continue;
}
}
return(true);
}