public JsonResult SubmitEvent(ITSM_Event ent)
{
if (Session["SEventFlag"] != null && ((DateTime)Session["SEventFlag"]).AddMinutes(5) > DateTime.Now)
{
return Json(ResultMsg.Failure("抱歉，您提交的太快，请五分钟后再提交！"));
}
CertificateDto cer = CurrentUser();
ent.ReqMan = cer.UserName;
ent.CreateUser = "******";
ent.ProcessStatus = 0;//待派工
ent.TntId = Guid.Parse(cer.GroupId);
ent.Code = "";
int temp = 0;
DateTime timeNow = DateTime.Now.Date;
IEnumerable<ITSM_Event> env1 = WMFactory.ITSMEvent.FindByPage(0, 1, out temp, o => o.OrderByDescending(x => x.CreateTime), f => f.CreateTime >= timeNow && f.TntId == ent.TntId);
if (env1.Count() == 0)
{
ent.Code = DateTime.Now.ToString("yyyyMMdd001");
}
else
{
string strMaxCode = env1.FirstOrDefault().Code;
ent.Code = DateTime.Now.ToString("yyyyMMdd") + (Convert.ToInt64(strMaxCode.Substring(8)) + 1).ToString("000");
}
//之前还有多少人排队等待
int waiters = WMFactory.ITSMEvent.GetCount(f => f.ProcessStatus < 4 && f.TntId == ent.TntId && f.ReqIncident==ent.ReqIncident.Trim());
if (WMFactory.ITSMEvent.Insert(ent))
{
Session["SEventFlag"] = DateTime.Now;
WMFactory.ITSMEvent.Notice(0, ent);
return Json(ResultMsg.Success("事件提交成功，您之前还有 “" + waiters.ToString() + "人” 在排队。"));
}
else
return Json(ResultMsg.Failure("事件提交失败，请重试！"));
}
public JsonResult Delete(ITSM_Event _t)
{
if (WMFactory.ITSMEvent.Delete(s => s.Id == _t.Id))
{
//删除事件日志
WMFactory.ITSMEventLog.Delete(s => s.Eid == _t.Id);
return Json(ResultMsg.Success("删除成功！"));
}
else
return Json(ResultMsg.Failure("删除失败，请您重试！"));
}
public JsonResult Post(ITSM_Event _t)
{
int temp = 0;
DateTime timeNow = DateTime.Now.Date;
Guid tntId = Guid.Parse(AuthToken.CurrentUser.GroupId);
IEnumerable<ITSM_Event> env1 = WMFactory.ITSMEvent.FindByPage(0, 1, out temp, o => o.OrderByDescending(x => x.CreateTime), f => f.CreateTime >= timeNow && f.TntId == tntId);
if (env1.Count() == 0)
{
_t.Code = DateTime.Now.ToString("yyyyMMdd001");
}
else
{
string strMaxCode = env1.FirstOrDefault().Code;
_t.Code = DateTime.Now.ToString("yyyyMMdd") + (Convert.ToInt64(strMaxCode.Substring(8)) + 1).ToString("000");
}
//新增的时候，需要重置时间，否则导致加载两条
Session["lastGetTime"] = DateTime.Now.AddMilliseconds(200);
if (WMFactory.ITSMEvent.Insert(_t))
return Json(ResultMsg.Success("新增成功！"));
else
return Json(ResultMsg.Failure("新增失败，请您重试！"));
}
public JsonResult Put(ITSM_Event _t)
{
IITSMEventService service = WMFactory.ITSMEvent;
ITSM_Event entity = service.GetById(_t.Id.ToString());
entity = AutoMapper<ITSM_Event, ITSM_Event>.Convert(_t, entity);
if (service.Update(entity))
return Json(ResultMsg.Success("更新成功！"));
else
return Json(ResultMsg.Failure("更新失败，请您重试！"));
}
/// <summary>
/// 派工完成，微信通知用户
/// </summary>
private void SendWxSvrNotice(ITSM_Event evt)
{
//获取工程师的openId
Guid sid = Guid.Parse("5E43EF3D-451F-49FC-86DA-8EDC32D08398");
string egr = evt.Engineer;
IEnumerable<WX_LK_FansC3AM> fans = WMFactory.WXLKFansC3AM.FindByConditions(null, f => f.AccountId == sid && f.UserName == egr);
if (fans.Count() != 1)
{
log.Error("找不到工程师的OPENID：" + egr);
return;
}
WxServiceNotice notice = new WxServiceNotice();
notice.touser = fans.First().OpenId;
notice.template_id = "Ikb2gb1JH5p9ZTTycb8i0RghIMlRqiyb48Be7EwZCK0";
notice.url = "http://it.hwafashion.com/IT/SM/EventReport?sid=5E43EF3D-451F-49FC-86DA-8EDC32D08398";
notice.topcolor = "#ff6666";
notice.data = "{\"first\":{\"value\":\"尊敬的" + egr + "，事件经理分配了新的ITSM事件，请及时在ITDC公众账号中处理。\\n\\n\",\"color\":\"#ff6666\"},"
+ "\"keynote1\":{\"value\":\"" + evt.Code + "\",\"color\":\"#ff6666\"},"
+ "\"keynote2\":{\"value\":\"" + evt.CreateTime.ToString("yyyy-MM-dd HH:mm:ss") + "\",\"color\":\"#ff6666\"},"
+ "\"remark\":{\"value\":\"事件描述：" + evt.EventDesc.Replace("'", "").Replace("\"", "").Replace("\r", "").Replace("\n", "")
+ "\\n员工姓名：" + evt.ReqMan
+ "\\n所在部门：" + evt.ReqCom + "," + evt.ReqDept
+ "\\n办公地点：" + evt.ReqIncident + "\",\"color\":\"#333333\"}}";
ElegantWM.WeiXin.Common.SendServiceNotice("5E43EF3D-451F-49FC-86DA-8EDC32D08398", notice);
}
public JsonResult CompleteEvent(ITSM_Event evt)
{
CertificateDto cer = CurrentUser();
string curUser = cer.UserName;
Guid tntId = Guid.Parse(cer.GroupId);
ITSM_Event ent = WMFactory.ITSMEvent.GetById(evt.Id.ToString());
if (ent.Engineer != curUser)
{
return Json(ResultMsg.Failure("无法处理非己事件"));
}
if (ent.ProcessStatus != 3)
{
return Json(ResultMsg.Failure("非处理状态，不能完成！"));
}
ent.EventApp = evt.EventApp;
ent.EventEquipment = evt.EventEquipment;
ent.EventSolution = evt.EventSolution;
ITSM_EventLog entlog = new ITSM_EventLog();
entlog.Eid = ent.Id;
entlog.CreateUser = curUser;
entlog.Reason = "处理完成";
entlog.TntId = tntId;
WMFactory.ITSMEventLog.Insert(entlog);
ent.ProcessStatus = 4;
if (WMFactory.ITSMEvent.Update(ent))
{
if(!SendWxSvrNoticeWhenOver(ent))//如果执行失败了还是要发送小翅膀
WMFactory.ITSMEvent.Notice(4, ent);
return Json(ResultMsg.Success("操作成功！"));
}
else
return Json(ResultMsg.Failure("操作失败！"));
}
private bool SendWxSvrNoticeWhenOver(ITSM_Event evt)
{
try
{
//获取申请人的openId
Guid sid = Guid.Parse("5E43EF3D-451F-49FC-86DA-8EDC32D08398");
string reqMan = evt.ReqMan;
IEnumerable<WX_LK_FansC3AM> fans = WMFactory.WXLKFansC3AM.FindByConditions(null, f => f.AccountId == sid && f.UserName == reqMan);
if (fans.Count() != 1)
{
log.Error("找不到事件提出人的OPENID：" + evt.ReqMan);
return false;
}
WxServiceNotice notice = new WxServiceNotice();
notice.touser = fans.First().OpenId;
notice.template_id = "Ikb2gb1JH5p9ZTTycb8i0RghIMlRqiyb48Be7EwZCK0";
notice.url = "http://it.hwafashion.com/IT/SM/Survey/" + evt.Id.ToString() + "?sid=5E43EF3D-451F-49FC-86DA-8EDC32D08398&oid=" + notice.touser;
notice.topcolor = "#ff6666";
notice.data = "{\"first\":{\"value\":\"尊敬的" + reqMan + "，您提交的事件申请，工程师“" + evt.Engineer + "”已经为您处理完成，请对我们的服务进行评价，谢谢您的支持！\\n\\n\",\"color\":\"#ff6666\"},"
+ "\"keynote1\":{\"value\":\"" + evt.Code + "\",\"color\":\"#ff6666\"},"
+ "\"keynote2\":{\"value\":\"" + evt.CreateTime.ToString("yyyy-MM-dd HH:mm:ss") + "\",\"color\":\"#666666\"},"
+ "\"remark\":{\"value\":\"事件描述：" + evt.EventDesc.Replace("'", "").Replace("\"", "").Replace("\r", "").Replace("\n", "")
+ "\\n所在部门：" + evt.ReqCom + "," + evt.ReqDept
+ "\\n办公地点：" + evt.ReqIncident
+ "\\n\\n解决方案：" + evt.EventSolution.Replace("'", "").Replace("\"", "").Replace("\r", "").Replace("\n", "")
+ "\",\"color\":\"#333333\"}}";
return ElegantWM.WeiXin.Common.SendServiceNotice("5E43EF3D-451F-49FC-86DA-8EDC32D08398", notice);
}
catch (Exception error)
{
log.Error(error.Message);
return false;
}
}
public JsonResult SubmitEval(ITSM_Event ent)
{
CertificateDto cer = CurrentUser();
string curUser = cer.UserName;
IITSMEventService srv = WMFactory.ITSMEvent;
ITSM_Event orgEvent = srv.GetById(ent.Id.ToString());
if (orgEvent.ReqMan != curUser)
{
return Json(ResultMsg.Failure("只能评价自己的事件"));
}
if (orgEvent.ProcessStatus != 4)
{
return Json(ResultMsg.Failure("失败，事件非待评价状态！"));
}
orgEvent.ElvTime = ent.ElvTime;
orgEvent.ElvAtude = ent.ElvAtude;
orgEvent.ElvRst = ent.ElvRst;
orgEvent.ElvDesc = ent.ElvDesc;
orgEvent.ProcessStatus = 5;
orgEvent.ModifyUser = curUser;
//插入日志
ITSM_EventLog entlog = new ITSM_EventLog();
entlog.Reason = "完成评价";
entlog.CreateUser = curUser;
entlog.Eid = ent.Id;
WMFactory.ITSMEventLog.Insert(entlog);
if (srv.Update(orgEvent))
{
WMFactory.ITSMEvent.Notice(5, orgEvent);
return Json(ResultMsg.Success("评价成功，感谢支持"));
}
else
return Json(ResultMsg.Failure("评价失败，请重试"));
}