/// <summary>
/// method to handle response received after invoking the Notify object
/// </summary>
/// <param name="response"></param>
/// <param name="notifyObject"></param>
public void Receive(NotifyComResponse response, INotifyObject notifyObject)
{
try
{
/*Check the response object*/
if (response != null)
{
NotificationStyle notificationStyle = new NotificationStyle();
if (response.IsError == false)
{
/*Record notification information.*/
notificationStyle.RecordNotification(response.ResponseContent.ToStr(), notifyObject.NotifierSettings["NotificationID"].ToInt(), 0, response.IsSucceeded ? NotifyStatus.PASS : NotifyStatus.FAIL, NotifyTypes.SWITCH);
}
else
{
notificationStyle.RecordNotification(response.ResponseContent.ToStr(), notifyObject.NotifierSettings["NotificationID"].ToInt(), 0, NotifyStatus.FAIL, NotifyTypes.SWITCH);
//Write Log
LogBook.Write(response.ResponseContent.ToString());
}
}
}
catch (Exception ex)
{
LogBook.Write(ex, "CooperAtkins.NotificationClient.NotificationComposer.SwitchNotificationComposer");
}
}
/// <summary>
/// Get Email notification list
/// </summary>
/// <param name="notifyEmailAddressList"></param>
/// <returns></returns>
private List <INotifyObject> GetNotificationList(NotifyEmailAddressList notifyEmailAddressList, AlarmObject alarmObject, GenStoreInfo genStoreInfo)
{
List <INotifyObject> notifyList = new List <INotifyObject>();
NotificationStyle notificationStyle = new NotificationStyle();
foreach (NotifyEmailAddress notifyEmailAddress in notifyEmailAddressList)
{
/*Check for Notification Email Address and exit the sending process, if NotificationEmailAddress object is NULL*/
if (notifyEmailAddress != null)
{
/*Get Notification Object*/
INotifyObject notifyObject = GetNotifyObject(alarmObject, genStoreInfo, notifyEmailAddress);
if (notifyObject.NotifierSettings["FromAddress"].ToStr() == string.Empty || notifyObject.NotifierSettings["ToAddress"].ToStr() == string.Empty)
{
/*Record notification if Email (To/From) Address parameters are not supplied properly*/
notificationStyle.RecordNotification(ErrorMessages.EmailComposer_InvalidEmailAddress, alarmObject.NotificationID, 0, NotifyStatus.FAIL, NotifyTypes.EMAIL);
}
else
{
//Add notification object to array list
notifyList.Add(notifyObject);
}
}
else
{
/*Record notification if Email Address parameters are not supplied properly*/
notificationStyle.RecordNotification(ErrorMessages.EmailComposer_EmailParamsNotSupplied, alarmObject.NotificationID, 0, NotifyStatus.FAIL, NotifyTypes.EMAIL);
}
}
return(notifyList);
}
/// <summary>
/// Get Sms notification list
/// </summary>
/// <param name="notifySmsAddressList"></param>
/// <returns></returns>
private List <INotifyObject> GetNotificationList(NotifyMobileList notifyMobileList, AlarmObject alarmObject, GenStoreInfo genStoreInfo)
{
List <INotifyObject> notifyList = new List <INotifyObject>();
NotificationStyle notificationStyle = new NotificationStyle();
foreach (NotifyMobiles notifyMobiles in notifyMobileList)
{
/*Check for Notification Sms Address and exit the sending process, if NotificationSmsAddress object is NULL*/
if (notifyMobiles != null)
{
/*Get Notification Object*/
INotifyObject notifyObject = GetNotifyObject(alarmObject, genStoreInfo, notifyMobiles);
if (notifyObject.NotifierSettings["ToPhoneNumber"].ToStr() == string.Empty || notifyObject.NotifierSettings["COMSettings"].ToStr() == string.Empty)
{
LogBook.Write("Missing mobile number or COM Settings");
/*Record notification if Sms parameters are not supplied properly*/
notificationStyle.RecordNotification(ErrorMessages.SMSComposer_InvalidSettings, notifyObject.NotifierSettings["NotificationID"].ToInt(), 0, NotifyStatus.FAIL, NotifyTypes.SMS);
}
else
{
//Add notification object to array list
notifyList.Add(notifyObject);
}
}
else
{
/*Record notification if Sms parameters are not supplied properly*/
notificationStyle.RecordNotification(ErrorMessages.SMSComposer_InvalidSettings, alarmObject.NotificationID, 0, NotifyStatus.FAIL, NotifyTypes.SMS);
}
}
return(notifyList);
}
/// <summary>
/// Get notification object
/// </summary>
/// <param name="alarmObject"></param>
/// <returns></returns>
private NotifyObject GetNotifyObject(AlarmObject alarmObject)
{
string scriptArgs = GetScriptArguments(alarmObject);
string errorMsg = string.Empty;
string scriptName = ConfigurationManager.AppSettings.Get("ScriptPath").ToStr();
NotifyObject notifyObject = new NotifyObject();
NotificationStyle notificationStyle = new NotificationStyle();
/*Set Notification Type*/
notifyObject.NotificationType = "Switch";
/*Notification Data*/
notifyObject.NotificationData = "";
Hashtable notificationSettings = new Hashtable();
/*Script Arguments*/
notificationSettings.Add("ScriptArgs", scriptArgs);
/*Script Name*/
notificationSettings.Add("ScriptName", scriptName);
/*Notification ID*/
notificationSettings.Add("NotificationID", alarmObject.NotificationID);
/*Notification Settings*/
notifyObject.NotifierSettings = notificationSettings;
if (scriptName == string.Empty)
{
errorMsg = string.Format(ErrorMessages.ScriptComposer_InvalidScriptFileName, scriptName);
/*If the script file name is empty record notification.*/
notificationStyle.RecordNotification(errorMsg, alarmObject.NotificationID, 0, NotifyStatus.FAIL, NotifyTypes.SCRIPT);
/*Log error*/
LogBook.Write(_logContent + " *** Skipping custom alert script - no script found");
}
else if (!File.Exists(scriptName)) /*Check weather the script file exist or not*/
{
errorMsg = string.Format(ErrorMessages.ScriptComposer_ScriptFileNotFound, scriptName);
/*If file doesn't exist in the specified path record notification*/
notificationStyle.RecordNotification(errorMsg, alarmObject.NotificationID, 0, NotifyStatus.FAIL, NotifyTypes.SCRIPT);
/*Log if script file not found*/
LogBook.Write(_logContent + " *** Skipping custom alert script - file not found: ");
}
return(notifyObject);
}
/// <summary>
/// To Record IVRNotification.
/// </summary>
private void RecordIVRNotification(AlarmObject _alarmObject)
{
NotificationStyle notificationStyle = null;
try
{
notificationStyle = new NotificationStyle();
TTIvrNotifications tTIVRNotifications = new TTIvrNotifications()
{
Action = "C",
AlarmID = _alarmObject.AlarmID,
LastAttemptTime = DateTime.UtcNow,
Notification_RecID = _alarmObject.NotificationID,
TransID = _alarmObject.TransID,
PersonName = _alarmObject.PersonName,
NumAttempts = 0,
PhoneNumber = _alarmObject.IVRPhoneNumber,
UserID = _alarmObject.IVRUserID,
QueueTime = DateTime.UtcNow,
isInProcess = 1,
ThreadID = _alarmObject.ThreadID
};
tTIVRNotifications.Execute();
_recID = tTIVRNotifications.RecID;
if (tTIVRNotifications.PhoneNumber.Trim() != string.Empty)
{
//write to TTNotifcationLog table
notificationStyle.RecordNotification("Queued for Voice: " + tTIVRNotifications.PersonName + " @ " + tTIVRNotifications.PhoneNumber, _alarmObject.NotificationID, _alarmObject.TransID, NotifyStatus.PASS, NotifyTypes.VOICE);
// INotifyObject notifyObject = GetNotifyObject(_alarmObject, _genStore);
}
else
{
//write to TTNotifcationLog table
notificationStyle.RecordNotification("Phone number does not exists. Queue failed ", _alarmObject.NotificationID, _alarmObject.TransID, NotifyStatus.FAIL, NotifyTypes.VOICE);
}
LogBook.Write("IVRNotification has been ADDED for AlarmID[" + tTIVRNotifications.AlarmID + "] To User [+" + tTIVRNotifications.UserID + "] at [" + tTIVRNotifications.PhoneNumber + "]");
}
catch (Exception ex)
{
//write to TTNotifcationLog table
notificationStyle.RecordNotification("Queued for Voice: " + _alarmObject.IVRPhoneNumber.ToStr() + " Failed", _alarmObject.NotificationID, _alarmObject.TransID, NotifyStatus.FAIL, NotifyTypes.VOICE);
LogBook.Write(ex, "CooperAtkins.IVRNotification");
}
}
/// <summary>
/// Get Email notification list
/// </summary>
/// <param name="notifyEmailAddressList"></param>
/// <returns></returns>
private List <INotifyObject> GetNotificationList(NotifyPagerAddressList notifyPagerAddressList, AlarmObject alarmObject)
{
List <INotifyObject> notifyList = new List <INotifyObject>();
NotificationStyle notificationStyle = new NotificationStyle();
foreach (NotifyPagerAddress notifyPagerAddress in notifyPagerAddressList)
{
/*Check for Notification Pager Address and exit the sending process, if NotificationPagerAddress object is NULL*/
if (notifyPagerAddress != null)
{
/*Get Notification Object*/
//if (notifyPagerAddress.DeliveryMethod == 1) // DeliveryMethod 0 = Modem 1 = SNPP
//{
/*Get SNPP notify settings*/
if (GetNotifySNPPObject(alarmObject, notifyPagerAddress) != null)
{
notifyList.Add(GetNotifySNPPObject(alarmObject, notifyPagerAddress));
}
//}
}
else
{
/*Record notification if Email Address parameters are not supplied properly*/
notificationStyle.RecordNotification(ErrorMessages.PagerComposer_SNPPParmsNotSupplied, alarmObject.NotificationID, 0, NotifyStatus.FAIL, NotifyTypes.PAGER);
}
}
return(notifyList);
}
/// <summary>
/// Method to send the response received from the Invoking the Notification
/// </summary>
/// <param name="response"></param>
/// <param name="notifyObject"></param>
public void Receive(NotifyComResponse response, INotifyObject notifyObject)
{
/*Check the response object*/
if (response != null && notifyObject.NotifierSettings["NotificationID"].ToInt() != 0)
{
NotificationStyle notificationStyle = new NotificationStyle();
if (response.IsError == false)
{
/*Record notification information.*/
notificationStyle.RecordNotification(response.ResponseContent.ToStr(), notifyObject.NotifierSettings["NotificationID"].ToInt(), 0, response.IsSucceeded ? NotifyStatus.PASS : NotifyStatus.FAIL, NotifyTypes.MSGBOARD);
LogBook.Write("Notification sent to message board: " + notifyObject.NotifierSettings["IpAddress"]);
}
else
{
notificationStyle.RecordNotification(response.ResponseContent.ToStr(), notifyObject.NotifierSettings["NotificationID"].ToInt(), 0, NotifyStatus.FAIL, NotifyTypes.MSGBOARD);
LogBook.Write(" *** Error sending message board notification to" + notifyObject.NotifierSettings["IpAddress"]);
LogBook.Write(" *** Error :" + response.ResponseContent);
}
}
}
/// <summary>
/// To Record IVRNotification.
/// </summary>
private void RecordIVRNotification()
{
NotificationStyle notificationStyle = null;
try
{
notificationStyle = new NotificationStyle();
TTIvrNotifications tTIVRNotifications = new TTIvrNotifications()
{
Action = "C",
AlarmID = _alarmObject.AlarmID,
LastAttemptTime = DateTime.UtcNow,
Notification_RecID = _alarmObject.NotificationID,
NumAttempts = 1,
PhoneNumber = _alarmObject.IVRPhoneNumber,
TransID = _alarmObject.TransID,
PersonName = _alarmObject.PersonName,
UserID = _alarmObject.IVRUserID,
QueueTime = DateTime.UtcNow
};
tTIVRNotifications.Execute();
if (tTIVRNotifications.PhoneNumber.Trim() != string.Empty)
{
notificationStyle.RecordNotification("Queued for Voice: " + tTIVRNotifications.PersonName + " @ " + tTIVRNotifications.PhoneNumber, _alarmObject.TransID, _alarmObject.NotificationID, NotifyStatus.PASS, NotifyTypes.VOICE);
}
else
{
notificationStyle.RecordNotification("Phone number does not exists. Queue failed ", _alarmObject.TransID, _alarmObject.NotificationID, NotifyStatus.FAIL, NotifyTypes.VOICE);
}
LogBook.Write("IVRNotification has been inserted.");
}
catch (Exception ex)
{
notificationStyle.RecordNotification("Queued for Voice: " + _alarmObject.IVRPhoneNumber.ToStr() + " Failed", _alarmObject.TransID, _alarmObject.NotificationID, NotifyStatus.FAIL, NotifyTypes.VOICE);
LogBook.Write(ex, "CooperAtkins.IVRNotification");
}
}
/// <summary>
/// Receive response and record notification
/// </summary>
/// <param name="response"></param>
/// <param name="notifyObject"></param>
public void Receive(NotifyComResponse response, INotifyObject notifyObject)
{
/*Create notification style object*/
NotificationStyle notificationStyle = new NotificationStyle();
/*Check the response object*/
if (response != null)
{
/*Record notification information.*/
notificationStyle.RecordNotification(response.ResponseContent.ToStr().Replace("127.0.0.1", "server"), notifyObject.NotifierSettings["NotificationID"].ToInt(), 0, (response.IsSucceeded ? NotifyStatus.PASS : NotifyStatus.FAIL), NotifyTypes.POPUP);
/*Log if Popup sent*/
LogBook.Write(_logContent + " Popup Response: " + response.ResponseContent.ToStr());
}
}
public void Receive(NotifyComResponse response, INotifyObject notifyObject)
{
NotificationStyle notificationStyle = new NotificationStyle();
/*Write Log
* Response received from Notification Engine*/
LogBook.Write(_logContent + " Response received from Script Notification Engine.");
/*Check the response object*/
if (response != null)
{
/*Record notification indicating that the script executed successfully*/
notificationStyle.RecordNotification(response.ResponseContent.ToStr(), notifyObject.NotifierSettings["NotificationID"].ToInt(), 0, (response.IsSucceeded ? NotifyStatus.PASS : NotifyStatus.FAIL), NotifyTypes.SCRIPT);
/*Log response content*/
LogBook.Write(_logContent + " Script Response: " + response.ResponseContent.ToStr());
}
}
public void Receive(NotifyComResponse response, INotifyObject notifyObject)
{
NotificationStyle notificationStyle = new NotificationStyle();
/*Write Log
* Response received from Notification Engine*/
LogBook.Write(_logContent + " Response received from Pager Notification Engine.");
/*Check the response object*/
if (response != null)
{
/*Record notification information.*/
notificationStyle.RecordNotification(response.ResponseContent.ToStr(), notifyObject.NotifierSettings["NotificationID"].ToInt(), 0, (response.IsSucceeded ? NotifyStatus.PASS : NotifyStatus.FAIL), NotifyTypes.PAGER);
/*Log response content*/
LogBook.Write(_logContent + " Pager Response: " + response.ResponseContent.ToStr());
}
}
private int GetMessageBoardID(int notifyProfileID, int notificationID)
{
//get the message board id, to which the message has to be sent
NotificationProfile notificationProfile = new NotificationProfile();
NotificationStyle notificationStyle = new NotificationStyle();
try
{
notificationProfile.NotifyProfileID = notifyProfileID;
notificationProfile = notificationProfile.Execute();
if (notificationProfile.MsgBoardNotifyID == 0)
{
notificationStyle.RecordNotification("Message board not found", notificationID, 0, NotifyStatus.FAIL, NotifyTypes.MSGBOARD);
}
}
catch (Exception ex)
{
LogBook.Write(" *** Error in GetMessageBoardID :" + ex.Message);
}
return(notificationProfile.MsgBoardNotifyID);
}
/// <summary>
/// Get Popup notification list
/// </summary>
/// <param name="notifyEmailAddressList"></param>
/// <returns></returns>
private List <INotifyObject> GetNotificationList(NotifyPopupAddressList notificationPopupAddressList, AlarmObject alarmObject, string popupMessage)
{
List <INotifyObject> notifyList = new List <INotifyObject>();
NotificationStyle notificationStyle = new NotificationStyle();
foreach (NotifyPopupAddress notifyPopupAddress in notificationPopupAddressList)
{
/*Check for Notification Popup Address and exit the sending process, if NotificationEmailAddress object is NULL*/
if (notifyPopupAddress != null)
{
/*Get Notification Object*/
INotifyObject notifyObject = GetNotifyObject(alarmObject, popupMessage, notifyPopupAddress);
//Add notification object to array list
notifyList.Add(notifyObject);
}
else
{
/*Record notification if Popup Address parameters are not supplied properly*/
notificationStyle.RecordNotification("", alarmObject.NotificationID, 0, NotifyStatus.FAIL, NotifyTypes.POPUP);
}
}
return(notifyList);
}
/// <summary>
/// Receive notification response.
/// </summary>
/// <param name="response"></param>
public void Receive(NotifyComResponse response, INotifyObject notifyObject)
{
NotificationStyle notificationStyle = new NotificationStyle();
/*Check the response object*/
if (response != null)
{
/*Record notification information.*/
notificationStyle.RecordNotification(response.ResponseContent.ToStr(), notifyObject.NotifierSettings["NotificationID"].ToInt(), 0, (response.IsSucceeded ? NotifyStatus.PASS : NotifyStatus.FAIL), NotifyTypes.SMS);
if (response.IsError == false)
{
/*Log if sms send to particular to address*/
LogBook.Write("SMS sent to: " + notifyObject.NotifierSettings["ToPhoneNumber"].ToStr());
}
else
{
/*Log when sending sms failed*/
LogBook.Write("Error has occurred while sending SMS");
/*Log response content*/
LogBook.Write(response.ResponseContent.ToStr());
}
}
}
public INotifyObject[] Compose(AlarmObject alarmObject)
{
GenStoreInfo genStoreInfo = null;
NotifyEmailAddressList notifyEmailAddressList = null;
List <INotifyObject> notifyList = new List <INotifyObject>();
NotificationStyle notificationStyle = new NotificationStyle();
/*Get GenStore Information*/
genStoreInfo = GenStoreInfo.GetInstance();
if (alarmObject.IsMissCommNotification)
{
_logContent = "Missed Communication";
}
else
{
_logContent = "SensorID: " + alarmObject.UTID.ToStr() + " SensorAlarmID: " + alarmObject.SensorAlarmID.ToStr();
}
/*Write Log:
* Started Email Notification
* Reached Email Notification Composer*/
LogBook.Write("*** Started Composing E-Mail Notification for " + _logContent + "***");
try
{
//If there's no record in the database, Execute method will return null
if (genStoreInfo != null)
{
/*Record notification if SMTP settings are not supplied properly*/
if ((genStoreInfo.SmtpServer.ToStr() == string.Empty && genStoreInfo.SmtpAuthDomain == string.Empty) && genStoreInfo.SmtpSendMethod == 0)
{
/*SMTP server not defined*/
LogBook.Write(_logContent + " Error: No SMTP Server has been defined.");
/*Record notification if SMTP parameters are not supplied properly*/
notificationStyle.RecordNotification(ErrorMessages.EmailComposer_SMTPParmsNotSupplied, alarmObject.NotificationID, 0, NotifyStatus.FAIL, NotifyTypes.EMAIL);
}
else
{
/*Get all the email addresses that are configured for notification*/
notifyEmailAddressList = GetNotifyEmailAddressList(alarmObject);
if (notifyEmailAddressList.Count != 0)
{
/*Construct a notification object for each email address and add to the notification list*/
notifyList = GetNotificationList(notifyEmailAddressList, alarmObject, genStoreInfo);
LogBook.Write("Email Notification count: " + notifyList.Count.ToString());
}
else
{
/*Log when we don't have Email address to notify*/
LogBook.Write(_logContent + " Error: Missing entry in NotifyEmails/Groups.");
}
}
}
else
{
/*Record notification if genStore parameters are not supplied properly.*/
notificationStyle.RecordNotification(ErrorMessages.EmailComposer_GenStoreInvalid, alarmObject.NotificationID, 0, NotifyStatus.FAIL, NotifyTypes.EMAIL);
/*Log if genStore information is empty*/
LogBook.Write(_logContent + " Error: Missing GenStores table record.");
}
}
catch (Exception ex)
{
/*Write exception log*/
//LogBook.Write(_logContent + " " + ex);
LogBook.Write(_logContent + " Error: ", ex, "CooperAtkins.NotificationClient.NotificationComposer.EmailNotificationComposer");
//, "CooperAtkins.NotificationClient.NotificationComposer.EmailNotificationComposer");
}
//if (notifyList.Count > 0)
/*Write Log
* Sending Email notification data to Notification Engine*/
LogBook.Write(_logContent + " Sending notification data to Email Notification Engine.");
/*Send notification list to notification engine*/
return(notifyList.ToArray());
}
/// <summary>
/// Get Notification settings for SNPP
/// </summary>
/// <param name="alarmObject"></param>
/// <param name="notifyPagerAddress"></param>
/// <returns></returns>
private NotifyObject GetNotifySNPPObject(Interface.Alarm.AlarmObject alarmObject, NotifyPagerAddress notifyPagerAddress)
{
string snppServer = "", defaultPagerSubject = "", defaultPagerBody = "", defaultSubject = "", defaultBody = "";
string subject = "", body = "", toAddress = "";
int snppPort = 0;
int pagerDelay = 0;
string pagerMessage = string.Empty;
/*Create Notification Style object*/
NotificationStyle notificationStyle = new NotificationStyle();
/*Create notification object */
NotifyObject notifyObject = new NotifyObject();
/*Set Notification Type*/
notifyObject.NotificationType = "Pager";
/*Create hashtable for notification settings*/
Hashtable notificationSettings = new Hashtable();
/*Set Default pager subject*/
defaultPagerSubject = notificationStyle.GetFormatString(alarmObject, 1, "EmailSubjectPager");
/*Set default pager body*/
defaultPagerBody = notificationStyle.GetFormatString(alarmObject, 1, "EmailBodyPager");
/*Set default subject*/
defaultSubject = notificationStyle.GetFormatString(alarmObject, 1, "EmailSubject");
/*Set default body*/
defaultBody = notificationStyle.GetFormatString(alarmObject, 1, "EmailBody");
/*If default pager subject is empty set default subject as default pager subject*/
defaultPagerSubject = (defaultPagerSubject == string.Empty) ? defaultSubject : defaultPagerSubject;
/*If default pager body is empty set default body as default pager body*/
defaultPagerBody = (defaultPagerBody == string.Empty) ? defaultBody : defaultPagerBody;
/*Set Email Body and Subject format*/
subject = defaultPagerSubject;
body = defaultPagerBody;
subject = notificationStyle.SubstituteFormatString(subject, alarmObject);
body = notificationStyle.SubstituteFormatString(body, alarmObject);
/*Pager Body as notification data*/
/*If pager body is empty assign the default pager body from alarm object*/
/*Check this logic in old application*/
/*In case of missed communication assign the custom body and subject*/
if (alarmObject.IsMissCommNotification || body == string.Empty)
{
body = alarmObject.PagerMessage;
}
notificationSettings.Add("DeliveryMethod", notifyPagerAddress.DeliveryMethod);
/*Get SNPP settings from GenStores*/
GenStoreInfo genStoreInfo = null;
/*Get GenStore Information*/
genStoreInfo = GenStoreInfo.GetInstance();
snppServer = genStoreInfo.SNPPServer;
snppPort = genStoreInfo.SNPPPort;
/*Set PhoneNumber to Pager destination field*/
toAddress = notifyPagerAddress.PhoneNumber;
/*Pager Subject*/
notificationSettings.Add("PagerSubject", subject);
notificationSettings.Add("Name", notifyPagerAddress.PagerName);
/*Pager Destination Address*/
notificationSettings.Add("ToAddress", toAddress);
/* if the delivery type is modem*/
if (notifyPagerAddress.DeliveryMethod != 1)
{
pagerDelay = notifyPagerAddress.PagerDelay;
if (alarmObject.PagerMessage.Trim() != string.Empty)
{
pagerMessage = alarmObject.PagerMessage;
}
else
{
pagerMessage = notifyPagerAddress.PagerMessage;
}
pagerMessage = notificationStyle.SubstituteFormatString(pagerMessage, alarmObject);
notificationSettings.Add("PagerDelay", pagerDelay);
notificationSettings.Add("PagerMessage", pagerMessage);
notificationSettings.Add("AttemptCount", "0");
notificationSettings.Add("LastSentTime", DateTime.Now);
}
notificationSettings.Add("PagerComPort", genStoreInfo.PagerComPort);
notificationSettings.Add("COMportInitString", genStoreInfo.ComPortInitStr);
LogBook.Debug("SNPP Server: " + snppServer);
LogBook.Debug("SNPP Port: " + snppPort);
notificationSettings.Add("NotificationID", alarmObject.NotificationID);
if (notifyPagerAddress.DeliveryMethod == 1)
{
if (snppServer != string.Empty)
{
/*Set Default SNPP port if not assigned*/
snppPort = (snppPort < 1 || snppPort > 32767) ? 444 : snppPort;
/*If pager destination address is empty record notification as fail*/
if (toAddress != string.Empty)
{
/*SNPP Server or Host*/
notificationSettings.Add("SNPPServer", genStoreInfo.SNPPServer);
/*SNPP Port Number*/
notificationSettings.Add("SNPPPort", snppPort);
}
else
{
notificationStyle.RecordNotification(ErrorMessages.PagerComposer_SNPPToAddressNotSupplied, alarmObject.NotificationID, 0, NotifyStatus.FAIL, NotifyTypes.PAGER);
/*Exit and return empty notification object*/
return(null);
}
}
else
{
/*Record notification if SNPP settings are not supplied properly*/
notificationStyle.RecordNotification(ErrorMessages.PagerComposer_SNPPParmsNotSupplied, alarmObject.NotificationID, 0, NotifyStatus.FAIL, NotifyTypes.PAGER);
/*Exit and return empty notification object*/
return(null);
}
}
/*Set notification setting to notification object*/
notifyObject.NotifierSettings = notificationSettings;
/*Pager body*/
notifyObject.NotificationData = body;
return(notifyObject);
}
internal NotifyComResponse InvokeNotifyEngine(INotifyObject notifyObject, NotificationEndPointElement endpoint)
{
//Implement client INotifyReceiver for client and notification server communication.
int notifyClienttimeOutValue = 0;
string senderType = "", endpointAddress;
if (endpoint != null && !string.IsNullOrEmpty(endpoint.WType) && !string.IsNullOrEmpty(endpoint.EndpointAddress))
{
senderType = endpoint.WType;
endpointAddress = endpoint.EndpointAddress;
notifyClienttimeOutValue = endpoint.Timeout;
LogBook.Write(notifyObject.NotificationType + " end point type is " + endpointAddress);
}
else
{
senderType = Interface.Alarm.AlarmModuleConfiguration.Instance.Configuration.EndPoint.WType;
endpointAddress = Interface.Alarm.AlarmModuleConfiguration.Instance.Configuration.EndPoint.EndpointAddress;
notifyClienttimeOutValue = Interface.Alarm.AlarmModuleConfiguration.Instance.Configuration.EndPoint.Timeout;
LogBook.Write(notifyObject.NotificationType + " end point type is {embed}");
}
NotifyComResponse response = null;
if (senderType == "{embed}")
{
_notifyReceiver = CommunicationAdapter.GetInstance();
response = _notifyReceiver.Execute(notifyObject);
}
else
{
//Invoke remote object
INotificationChannelClient client = _notifyClientEnd.GetClient(senderType, endpointAddress);
//client.EndPointAddress = endpoint.EndpointAddress;
client.OnReceive((data, remEndpoint) =>
{
try
{
response = NotifyComResponse.Create(data);
}
catch (Exception ex)
{
response = new NotifyComResponse();
response.IsSucceeded = true;
response.IsError = true;
response.ResponseContent = "Notification Failed, while receiving data from notification engine.";
LogBook.Write("Error has occurred while receiving data from notification engine (Exception Message:" + ex.Message + ") \n Received Data: " + data);
}
});
bool timeout = false;
long startTick = DateTime.Now.Ticks;
Label4Retry:
try
{
client.Send(notifyObject.GetXML());
}
catch (Exception ex)
{
if (notifyClienttimeOutValue == 0 || notifyClienttimeOutValue >= ((DateTime.Now.Ticks - startTick) / TimeSpan.TicksPerMillisecond))
{
timeout = true;
}
if (!timeout)
{
goto Label4Retry;
}
else
{
StringBuilder sb = new StringBuilder();
sb.AppendLine("Notification Service - Error has occurred while connecting to the remote notification engine.");
sb.AppendLine("Remote endpoint:" + endpointAddress);
sb.AppendLine("NotificationType:" + notifyObject.NotificationType);
sb.AppendLine("Data:" + notifyObject.NotificationData);
sb.AppendLine("Technical Information:" + ex.Message + ". " + ex.StackTrace);
LogBook.Write(sb.ToString(), "Notification Client", ErrorSeverity.Critical);
response = new NotifyComResponse();
response.IsSucceeded = false;
response.IsError = true;
response.ResponseContent = "Failed, while connecting to notification engine.";
LogBook.Write("Error has occurred while connecting to the remote notification engine (Exception Message:" + ex.Message + ")");
//record notification
NotifyTypes notifyType;
Enum.TryParse <NotifyTypes>(notifyObject.NotificationType.Trim(), true, out notifyType);
NotificationStyle notificationStyle = new NotificationStyle();
notificationStyle.RecordNotification(sb.ToString(), 0, 0, response.IsSucceeded ? NotifyStatus.PASS : NotifyStatus.FAIL, notifyType);
}
}
}
return(response);
}
public INotifyObject[] Compose(AlarmObject alarmObject)
{
GenStoreInfo genStoreInfo = null;
NotifyMobileList notifyMobileList = null;
List <INotifyObject> notifyList = new List <INotifyObject>();
NotificationStyle notificationStyle = new NotificationStyle();
LogBook.Write("Executing Compose method");
/*Get GenStore Information*/
genStoreInfo = GenStoreInfo.GetInstance();
try
{
//If there's no record in the database, Execute method will return null
if (genStoreInfo != null)
{
/*Record notification if SMTP settings are not supplied properly*/
//if (genStoreInfo.SmtpServer.ToStr() != string.Empty && genStoreInfo.SmtpSendMethod != 0)
//if ((genStoreInfo.ToPhoneNumber == string.Empty && genStoreInfo.SmtpAuthDomain == string.Empty) && genStoreInfo.SmtpSendMethod == 0)
//{
// /*SMTP server not defined*/
// LogBook.Write("Error: No SMTP Server has been defined");
// /*Record notification if SMTP parameters are not supplied properly*/
// notificationStyle.RecordNotification(ErrorMessages.SmsComposer_SMTPParmsNotSupplied, _alarmObject.NotificationID, NotifyStatus.FAIL, NotifyTypes.SMS);
//}
//else
//{
LogBook.Write("Fetching notify Mobiles List");
/*Get all the sms addresses that are configured for notification*/
notifyMobileList = GetNotifyMoibilesList(alarmObject.NotifyProfileID);
LogBook.Write("Notify Mobile List Count: " + notifyMobileList.Count.ToString());
if (notifyMobileList.Count != 0)
{
LogBook.Write("Constructing notify list objects");
/*Construct a notification object for each sms number and add to the notification list*/
notifyList = GetNotificationList(notifyMobileList, alarmObject, genStoreInfo);
for (int index = notifyList.Count - 1; index >= 0; index--)
{
INotifyObject notifyObject = notifyList[index];
SmsHelper.SmsQueue.Add(notifyObject);
notifyList.Remove(notifyObject);
new NotificationStyle().RecordNotification("Sms queued: " + notifyObject.NotifierSettings["ToPhoneNumber"].ToStr(), notifyObject.NotifierSettings["NotificationID"].ToInt(), 0, NotifyStatus.STATUS, NotifyTypes.SMS);
}
LogBook.Write("Notify list objects count: " + notifyList.Count);
}
else
{
/*Log when we don't have sms address to notify*/
LogBook.Write("Error: Missing entry in NotifySms/Groups");
}
//}
}
else
{
/*Record notification if genStore parameters are not supplied properly.*/
notificationStyle.RecordNotification(ErrorMessages.SMSComposer_InvalidSettings, alarmObject.NotificationID, 0, NotifyStatus.FAIL, NotifyTypes.SMS);
/*Log if genStore information is empty*/
LogBook.Write("Error: Missing GenStores table record");
}
}
catch (Exception ex)
{
/*Write exception log*/
LogBook.Write(ex, "CooperAtkins.NotificationClient.NotificationComposer.SmsNotificationComposer");
}
/*Send notification list to notification engine*/
return(notifyList.ToArray());
}
/// <summary>
/// Returns true if the current operation succeeded.
/// </summary>
/// <param name="data"></param>
/// <param name="settings"></param>
/// <param name="notificationID"></param>
/// <returns></returns>
///
public static bool Send(string data, Hashtable settings, int notificationID, int ivrID, int alarmID, AlarmObject alarmObject)
{
bool retValue = false;
bool callConnected = false;
string response = string.Empty;
string succeeded = string.Empty;
string error = string.Empty;
Int16 dailAttempts = 1;
string DigitsPressed = string.Empty;
long QueueID = -1;
int TryCount = -1;
bool CallAnswered = false;
bool Answered = false;
bool CallComplete = false;
string MachineDetection = string.Empty;
int Duration = -1;
string IVRServiceResponseText = string.Empty;
int TTIVRNotifications_RecID = -1;
NotifyObject notifyObject = new NotifyObject();
NotifyComResponse notifyResponse = new NotifyComResponse();
NotifyComResponse notifyComResponse = new NotifyComResponse();
notifyObject.NotificationType = "Voice";
notifyObject.NotificationData = data; //voice message to be played
notifyObject.NotifierSettings = settings; //hash table of keys and values
NotificationEndPointElement element;
string vcElement1;
string vcElement2;
string vcElement3;
string vcElement4;
/* get end point for voice composer*/
string method = NotificationClient.GetInstance().WhoAmI("Voice", out element);
string arguments = null;
LogBook.Write("Sending voice alert....");
switch (method.ToLower())
{
case "cooperatkins.notificationclient.notifyengine.ivrnotificationcom":
System.Diagnostics.Process process = new System.Diagnostics.Process();
if (element == null)
{
arguments = @"-m ""<notification ack='true'><notificationData><![CDATA[" + data + @"]]></notificationData><notificationType><![CDATA[Voice]]></notificationType><notificationSettings><PhoneNo><![CDATA[" + settings["PhoneNo"].ToStr() + @"]]></PhoneNo></notificationSettings></notification>"" ";
}
else
{
arguments = @"-c " + element.EndpointAddress + @" -m ""<notification ack='true'><notificationData><![CDATA[" + data + @"]]></notificationData><notificationType><![CDATA[Voice]]></notificationType><notificationSettings><PhoneNo><![CDATA[" + settings["PhoneNo"].ToStr() + @"]]></PhoneNo></notificationSettings></notification>"" ";
}
while (!callConnected)
{
IvrAlarmStatus ivrAlarmStatus = new IvrAlarmStatus();
try
{
LogBook.Write("Checking whether alarm is cleared or not");
ivrAlarmStatus.AlarmID = alarmID;
ivrAlarmStatus.NotificationID = notificationID;
ivrAlarmStatus.StoreID = GenStoreInfo.GetInstance().StoreID;
ivrAlarmStatus.Execute();
}
catch (Exception ex)
{
LogBook.Write(ex, "CooperAtkins.NotificationClient.NotificationComposer.IvrClientHelper", ErrorSeverity.High);
}
finally
{
ivrAlarmStatus.Dispose();
}
if (ivrAlarmStatus.IsAlarmClearedOrBackInRange)
{
break;
}
/* analog modem use */
process.StartInfo.UseShellExecute = false;
process.StartInfo.RedirectStandardOutput = true;
//process.StartInfo.RedirectStandardError = true;
process.StartInfo.CreateNoWindow = true;
process.StartInfo.FileName = Path.GetDirectoryName(System.Reflection.Assembly.GetExecutingAssembly().Location) + @"\Utility.exe";
//process.StartInfo.FileName = @"F:\DEV\CooperAtkins\CooperAtkins.NotificationEngine.Utility\bin\Debug\Utility.exe";
process.StartInfo.Arguments = arguments;
// process.StartInfo.WorkingDirectory = ;
process.Start();
process.WaitForExit();
response = process.StandardOutput.ReadToEnd();
callConnected = true;
if (response.ToLower().Contains("device initialization failed") || response.ToLower().Contains("invalid_device_id") || response.ToLower().Contains("dll_not_found") || response.ToLower().Contains("exception from hresult"))
{
callConnected = false;
}
/* end analog modem use */
}
break;
case "cooperatkins.notificationclient.notificationcomposer.cdyneivrnotificationcomposer":
long TransactionID = -1;
DateTime StartTime;
DateTime EndTime;
long AlarmID = -1;
string CDYNE_ID = GenStoreInfo.GetInstance().CDYNE_ACCOUNT;//NotificationClient.GetInstance().GetCustomVoiceSettings("CDyneID", out vcElement1);
string CDYNE_RETRIES = NotificationClient.GetInstance().GetCustomVoiceSettings("CDyneRetries", out vcElement2);
string CDYNE_VOICEID = NotificationClient.GetInstance().GetCustomVoiceSettings("CDyneVoiceID", out vcElement3);
string CDYNE_VOLUME = NotificationClient.GetInstance().GetCustomVoiceSettings("CDyneVolume", out vcElement4);
notifyObject.NotifierSettings["CDYNE_ID"] = CDYNE_ID;
notifyObject.NotifierSettings["CDYNE_RETRIES"] = CDYNE_RETRIES;
notifyObject.NotifierSettings["CDYNE_VOICEID"] = CDYNE_VOICEID;
notifyObject.NotifierSettings["CDYNE_VOLUME"] = CDYNE_VOLUME;
NotificationStyle notificationStyle = new NotificationStyle();
TTIvrNotifications tTIvrNotificationsObject = new TTIvrNotifications();
callConnected = false;
while (!callConnected)
{
notifyComResponse.IsInProcess = true;
int QueryCall = 0;
int UnivError = 0;
//if (!alarmObject.IsFailsafeEscalationNotification)
//{
//IvrAlarmStatus ivrAlarmStatus = new IvrAlarmStatus();
//try
//{
// LogBook.Write("Checking whether alarm is cleared or not");
// ivrAlarmStatus.AlarmID = alarmID;
// ivrAlarmStatus.NotificationID = notificationID;
// ivrAlarmStatus.StoreID = GenStoreInfo.GetInstance().StoreID;
// ivrAlarmStatus.Execute();
//}
//catch (Exception ex)
//{
// LogBook.Write(ex, "CooperAtkins.NotificationClient.NotificationComposer.CDYNEIvrClientHelper", ErrorSeverity.High);
//}
//finally
//{
// ivrAlarmStatus.Dispose();
//}
//12/9/15 comment start
//AlarmStatus alarmStatus = new AlarmStatus();
//try
//{
// LogBook.Write("IVR Checking whether alarm [" + alarmObject.NotificationID + "] is cleared or not");
// alarmStatus.NotificationID = alarmObject.NotificationID;
// alarmStatus.StoreID = GenStoreInfo.GetInstance().StoreID;
// alarmStatus.Execute();
//}
//catch (Exception ex)
//{
// LogBook.Write(ex, "CooperAtkins.NotificationClient.Alarm.AlarmInitializer", ErrorSeverity.High);
//}
//finally
//{
// alarmStatus.Dispose();
//12/9/15 comment end }
int threadID = notifyObject.NotifierSettings["ThreadID"].ToInt();
//12/9/15 comment start
//if (alarmStatus.IsAlarmClearedOrBackInRange)
//{
// Answered = false;
// callConnected = false;
// notifyComResponse.IsSucceeded = false;
// notifyComResponse.ResponseContent += "\r\n\r\n\r\n\r\n < Phone Call To " + notifyObject.NotifierSettings["PhoneNo"] + "[" + notifyObject.NotifierSettings["CallerName"] + "]" + " SUSPENDED (Attempt # " + dailAttempts + " of " + (CDYNE_RETRIES.ToInt() + 1) + ")";
// notifyComResponse.ResponseContent += "\r\n\r\n\r\n\r\nALARM WAS CLEARED OR BACK IN RANGE";
// LogBook.Write("CALL SUSPENDED To " + notifyObject.NotifierSettings["PhoneNo"] + IVRServiceResponseText + " for NotificationID: " + notificationID + " [CDyneTransID: " + TransactionID + "] ALARM WAS CLEARED OR SENSOR IS BACK IN RANGE");
// notificationStyle.RecordNotification(notifyComResponse.ResponseContent.ToString(), notificationID, TransactionID.ToInt(), NotifyStatus.FAIL, NotifyTypes.VOICE);
// UpdateIVRNotification(ivrID, false, false, dailAttempts, TransactionID, threadID);
// break;
//12/9/15 comment end }
int totalCallAttempts = notifyObject.NotifierSettings["Attempts"].ToInt();
if ((totalCallAttempts + dailAttempts) > (CDYNE_RETRIES.ToInt() + 1))
//also if a notficicationId is in an alert progress state from another thread,
//fall into this code to break out OR if cleared or inprogress check to be sure
//we made contatc through our maximum attempts value
{
notifyComResponse.IsInProcess = false;
UpdateIVRNotification(ivrID, false, notifyComResponse.IsInProcess, dailAttempts, TransactionID, threadID);
break;
}
//}
UpdateIVRNotification(ivrID, false, true, (totalCallAttempts + dailAttempts), TransactionID, threadID);
try{
IVRProcessor maketheIVRCall = new IVRProcessor();
notifyResponse = maketheIVRCall.Invoke(notifyObject);
// notifyComResponse = new NotifyComResponse();
TransactionID = notifyResponse.TransactionIDReturned;
//query for call result
Answered = false;
PhoneNotify pn2 = new PhoneNotify();
while (!Answered)
{
if (QueryCall == 0) //on first call, wait 1 minute for call to complete before getting call results
{
System.Threading.Thread.Sleep(1 * 60 * 1000);
}
else
{
System.Threading.Thread.Sleep(5 * 1000);
}
NotifyReturn nr2 = pn2.GetQueueIDStatus(TransactionID);
MachineDetection = nr2.MachineDetection;
DigitsPressed = nr2.DigitsPressed;
CallAnswered = nr2.CallAnswered;
CallComplete = nr2.CallComplete;
IVRServiceResponseText = nr2.ResponseText;
Duration = nr2.Duration;
StartTime = nr2.StartTime;
EndTime = nr2.EndTime;
if (CallAnswered == true && DigitsPressed.Contains("*"))
{
Answered = true;
callConnected = true;
notifyComResponse.IsSucceeded = true;
//notifyComResponse.ResponseContent += "\r\n\r\n\r\n\r\n < Phone Call To " + notifyObject.NotifierSettings["PhoneNo"] + "[" + notifyObject.NotifierSettings["CallerName"] + "]" + " Connected (Attempt # " + dailAttempts + " of " + (CDYNE_RETRIES.ToInt() + 1) + ")";
notifyComResponse.ResponseContent += "\r\n\r\n\r\n\r\n < Phone Call To " + notifyObject.NotifierSettings["PhoneNo"] + "[" + notifyObject.NotifierSettings["CallerName"] + "]" + " Connected. ";
notifyComResponse.ResponseContent += "\r\n\r\n\r\n\r\nAcknowledgement received, " + "'" + DigitsPressed + "' pressed.";
notifyComResponse.ResponseContent += "\r\n\r\n\r\n\r\nCall Complete >";
LogBook.Write("Query Call State Try: " + (QueryCall + 1) + ": Phone Call " + (totalCallAttempts + dailAttempts) + " of " + (CDYNE_RETRIES.ToInt() + 1) + " To " + notifyObject.NotifierSettings["PhoneNo"] + " Answered and Digits: " + DigitsPressed + " were pressed: " + IVRServiceResponseText + " for NotificationID: " + notificationID + " [CDyneTransID: " + TransactionID + "]");
break;
}
else if (CallAnswered == true && !DigitsPressed.Contains("*") && MachineDetection == "HUMAN" && CallComplete)
{
Answered = true;
notifyComResponse.IsSucceeded = false;
//notifyComResponse.ResponseContent += "\r\n\r\n\r\n\r\n < Phone Call To " + notifyObject.NotifierSettings["PhoneNo"] + "[" + notifyObject.NotifierSettings["CallerName"] + "]" + " Connected (Attempt # " + dailAttempts + " of " + (CDYNE_RETRIES.ToInt() + 1) + ")";
notifyComResponse.ResponseContent += "\r\n\r\n\r\n\r\n < Phone Call To " + notifyObject.NotifierSettings["PhoneNo"] + "[" + notifyObject.NotifierSettings["CallerName"] + "]" + " Connected. ";
notifyComResponse.ResponseContent += "\r\n\r\n\r\n\r\nNo Acknowledgement received, Digits Pressed: " + DigitsPressed + ">";
LogBook.Write("Query Call State Try: " + (QueryCall + 1) + ": Phone Call " + (totalCallAttempts + dailAttempts) + " of " + (CDYNE_RETRIES.ToInt() + 1) + " To " + notifyObject.NotifierSettings["PhoneNo"] + " Answered but no digits were pressed: " + IVRServiceResponseText + " for NotificationID: " + notificationID + " [CDyneTransID: " + TransactionID + "]");
break;
}
else if (CallAnswered == true && DigitsPressed == "" && MachineDetection == "HUMAN" && !CallComplete)
{
notifyComResponse.IsSucceeded = false;
//notifyComResponse.ResponseContent += "\r\n\r\n\r\n\r\n < Phone Call To " + notifyObject.NotifierSettings["PhoneNo"] + "[" + notifyObject.NotifierSettings["CallerName"] + "]" + " Connected (Attempt # " + dailAttempts + " of " + (CDYNE_RETRIES.ToInt() + 1) + ")";
notifyComResponse.ResponseContent += "\r\n\r\n\r\n\r\n < Phone Call To " + notifyObject.NotifierSettings["PhoneNo"] + "[" + notifyObject.NotifierSettings["CallerName"] + "]" + " Connected. ";
notifyComResponse.ResponseContent += "\r\n\r\n\r\n\r\nNo Acknowledgement received >";
LogBook.Write("Query Call State Try: " + (QueryCall + 1) + ": Phone Call " + (totalCallAttempts + dailAttempts) + " of " + (CDYNE_RETRIES.ToInt() + 1) + " To " + notifyObject.NotifierSettings["PhoneNo"] + " Answered but no digits were pressed: " + IVRServiceResponseText + " for NotificationID: " + notificationID + " [CDyneTransID: " + TransactionID + "]");
QueryCall += 1;
}
else if (CallAnswered == true && DigitsPressed == "" && MachineDetection == "MACHINE")
{
Answered = false;
notifyComResponse.IsSucceeded = false;
//notifyComResponse.ResponseContent += "\r\n\r\n\r\n\r\n < Phone Call To " + notifyObject.NotifierSettings["PhoneNo"] +"["+ notifyObject.NotifierSettings["CallerName"]+"]"+ " Connected (Attempt # " + dailAttempts + " of " + (CDYNE_RETRIES.ToInt() + 1) + ")";
notifyComResponse.ResponseContent += "\r\n\r\n\r\n\r\n < Phone Call To " + notifyObject.NotifierSettings["PhoneNo"] + "[" + notifyObject.NotifierSettings["CallerName"] + "]" + " Connected. ";
notifyComResponse.ResponseContent += "\r\n\r\n\r\n\r\nAnswering Machine Detected >";
LogBook.Write("Query Call State Try: " + (QueryCall + 1) + ": Phone Call " + (totalCallAttempts + dailAttempts) + " of " + (CDYNE_RETRIES.ToInt() + 1) + " To " + notifyObject.NotifierSettings["PhoneNo"] + " Answered by MACHINE: " + IVRServiceResponseText + " for NotificationID: " + notificationID + " [CDyneTransID: " + TransactionID + "]");
break;
}
else if (IVRServiceResponseText == "In Call/Ringing" || IVRServiceResponseText == "Queued" || IVRServiceResponseText == "Universal Error")
{
notifyComResponse.IsSucceeded = false;
notifyComResponse.IsError = true;
//if (notifyComResponse.ResponseContent != null)
//{
// if ((!notifyComResponse.ResponseContent.ToString().Contains("Call/Ringing (Attempt # " + dailAttempts)) &&
// (!notifyComResponse.ResponseContent.ToString().Contains("Queued (Attempt # " + dailAttempts)) &&
// (!notifyComResponse.ResponseContent.ToString().Contains("Universal Error (Attempt # " + dailAttempts))) //only add line if it has not already been logged for this dial attempt
// {
// notifyComResponse.ResponseContent += "\r\n\r\n\r\n\r\n < Phone Call To " + notifyObject.NotifierSettings["PhoneNo"] + "[" + notifyObject.NotifierSettings["CallerName"] + "] " + IVRServiceResponseText + " (Attempt # " + dailAttempts + " of " + (CDYNE_RETRIES.ToInt() + 1) + ") >";
// }
//}
//else
//{
// notifyComResponse.ResponseContent += "\r\n\r\n\r\n\r\n < Phone Call To " + notifyObject.NotifierSettings["PhoneNo"] + "[" + notifyObject.NotifierSettings["CallerName"] + "] " + IVRServiceResponseText + " (Attempt # " + dailAttempts + " of " + (CDYNE_RETRIES.ToInt() + 1) + ") >";
//}
// notifyComResponse.ResponseContent = "";
LogBook.Write("Query Call State Try: " + (QueryCall + 1) + ": Phone Call " + (totalCallAttempts + dailAttempts) + " of " + (CDYNE_RETRIES.ToInt() + 1) + " To " + notifyObject.NotifierSettings["PhoneNo"] + " Current Status: " + IVRServiceResponseText + " for NotificationID: " + notificationID + " [CDyneTransID: " + TransactionID + "]");
if (IVRServiceResponseText == "Universal Error")
{
UnivError += 1; //if it continues to return Universl Error allow a way to get out
}
QueryCall += 1;
}
else
{
notifyComResponse.IsSucceeded = false;
if (notifyComResponse.ResponseContent != null)
{
if (!notifyComResponse.ResponseContent.ToString().Contains("ERROR")) //only add line if it has not already been logged
{
//notifyComResponse.ResponseContent += "\r\n\r\n\r\n\r\n < Phone Call To " + notifyObject.NotifierSettings["PhoneNo"] + "[" + notifyObject.NotifierSettings["CallerName"] + "]" + " ERROR: " + IVRServiceResponseText + " (Attempt # " + dailAttempts + " of " + (CDYNE_RETRIES.ToInt() + 1) + ") >";
notifyComResponse.ResponseContent += "\r\n\r\n\r\n\r\n < Phone Call To " + notifyObject.NotifierSettings["PhoneNo"] + "[" + notifyObject.NotifierSettings["CallerName"] + "]" + " ERROR: " + IVRServiceResponseText + " >";
}
}
else
{
//notifyComResponse.ResponseContent += "\r\n\r\n\r\n\r\n < Phone Call To " + notifyObject.NotifierSettings["PhoneNo"] + "[" + notifyObject.NotifierSettings["CallerName"] + "]" + " ERROR: " + IVRServiceResponseText + " (Attempt # " + dailAttempts + " of " + (CDYNE_RETRIES.ToInt() + 1) + ") >";
notifyComResponse.ResponseContent += "\r\n\r\n\r\n\r\n < Phone Call To " + notifyObject.NotifierSettings["PhoneNo"] + "[" + notifyObject.NotifierSettings["CallerName"] + "]" + " ERROR: " + IVRServiceResponseText + " >";
}
LogBook.Write("Query Call State Try: " + (QueryCall + 1) + ": Phone Call " + (totalCallAttempts + dailAttempts) + " of " + (CDYNE_RETRIES.ToInt() + 1) + " To " + notifyObject.NotifierSettings["PhoneNo"] + " Current Status: " + IVRServiceResponseText + " for NotificationID: " + notificationID + " [CDyneTransID: " + TransactionID + "]");
QueryCall += 1;
}
if (QueryCall > 2 || Answered || (UnivError > 10))
{
break;
}
}
}catch (Exception ex)
{
LogBook.Write(ex, "CooperAtkins.NotificationClient.NotificationComposer.CDYNEIvrClientHelper MAkeTheCall", ErrorSeverity.High);
}
if (!callConnected || !Answered)
{
//write to TTNotificationLog
if (notifyComResponse.ResponseContent != null)
{
if (notifyComResponse.ResponseContent.ToString() != "")
{
notificationStyle.RecordNotification(notifyComResponse.ResponseContent.ToString(), notificationID, TransactionID.ToInt(), NotifyStatus.FAIL, NotifyTypes.VOICE);
}
}
notifyComResponse.ResponseContent = "";
//write to TTIVRNotifications
UpdateIVRNotification(ivrID, notifyComResponse.IsSucceeded, notifyComResponse.IsInProcess, (totalCallAttempts + dailAttempts), TransactionID, threadID);
// System.Threading.Thread.Sleep(30 * 1000); //wait and try that number 1 more time before trying next person
dailAttempts += 1;
retValue = false;
if (((totalCallAttempts + dailAttempts.ToInt())) > CDYNE_RETRIES.ToInt16() + 1)
{ //try each person X times from config
LogBook.Write("Exhausted " + (CDYNE_RETRIES.ToInt()) + " Re-Try Attempts To: " + notifyObject.NotifierSettings["PhoneNo"] + " for NotificationID: " + notificationID + " [CDyneTransID: " + TransactionID + "]");
notifyComResponse.IsInProcess = false;
if (UnivError >= 10) //reset call counter, so it will re-attempt to call person has CDyne never truly made a call
{ //4th param in below function
UpdateIVRNotification(ivrID, notifyComResponse.IsSucceeded, notifyComResponse.IsInProcess, 0, TransactionID, threadID);
}
else
{
UpdateIVRNotification(ivrID, notifyComResponse.IsSucceeded, notifyComResponse.IsInProcess, (totalCallAttempts + dailAttempts), TransactionID, threadID);
}
retValue = false;
alarmObject.IVRSuccess = false;
break;
}
else
{
LogBook.Write("Trying Retry Call Attempt " + (totalCallAttempts + dailAttempts) + " of " + (CDYNE_RETRIES.ToInt() + 1) + " Attempts To: " + notifyObject.NotifierSettings["PhoneNo"] + " for NotificationID: " + notificationID);
}
}
else
{
LogBook.Write("Call Complete. Alert Success during call " + (totalCallAttempts + dailAttempts) + " of " + (CDYNE_RETRIES.ToInt() + 1) + " attempts To: " + notifyObject.NotifierSettings["PhoneNo"] + " for NotificationID: " + notificationID + " [CDyneTransID: " + TransactionID + "]");
notifyComResponse.IsInProcess = false;
notificationStyle.RecordNotification(notifyComResponse.ResponseContent.ToString(), notificationID, TransactionID.ToInt(), NotifyStatus.PASS, NotifyTypes.VOICE);
notifyComResponse.ResponseContent = "";
UpdateIVRNotification(ivrID, notifyComResponse.IsSucceeded, notifyComResponse.IsInProcess, (totalCallAttempts + dailAttempts), TransactionID, threadID);
retValue = true;
alarmObject.IVRSuccess = true;
}
}
break; //end call attempts
default:
break;
}
if (method.ToLower() == "cooperatkins.notificationserver.notifyengine.ivrnotificationcom")
{
NotificationStyle notificationStyle = new NotificationStyle();
foreach (string responseLine in response.Split(new string[] { "\n" }, StringSplitOptions.None))
{
if (responseLine.ToLower().Contains("succeeded"))
{
succeeded = responseLine.ToLower().Replace("succeeded :", string.Empty);
}
else if (responseLine.ToLower().Contains("error"))
{
error = responseLine.ToLower().Replace("error :", string.Empty);
}
}
LogBook.Write("ResponseContent:" + response + ", IsSucceeded:" + succeeded + ", IsError:" + error);
/* record the notification information to the database. */
if (succeeded == "no")
{
notificationStyle.RecordNotification(response.Remove(0, 60).Replace("\n", "\r\n"), notificationID, 0, NotifyStatus.FAIL, NotifyTypes.VOICE);
}
else
{
notificationStyle.RecordNotification(response.Remove(0, 60).Replace("\n", "\r\n"), notificationID, 0, NotifyStatus.PASS, NotifyTypes.VOICE);
}
retValue = succeeded == "yes";
}
return(retValue);
}
