public static NotificationClient GetInstance()
{
if (_selfInstance == null)
{
_selfInstance = new NotificationClient();
_selfInstance.Import();
}
return(_selfInstance);
}
public void SetServerTime()
{
NotificationEndPointElement element = null;
NotificationClient notificationClient = NotificationClient.GetInstance();
//notificationClient.WhoAmI("MessageBoard", out element);
AlarmObject alarmObject = new AlarmObject();
alarmObject.SetServerTime = true;
notificationClient.Send(alarmObject, new string[] { "MessageBoard" });
}
/// <summary>
/// Returns true if the current operation succeeded.
/// </summary>
/// <param name="data"></param>
/// <param name="settings"></param>
/// <param name="notificationID"></param>
/// <returns></returns>
///
public static bool Send(string data, Hashtable settings, int notificationID, int ivrID, int alarmID, AlarmObject alarmObject)
{
bool retValue = false;
bool callConnected = false;
string response = string.Empty;
string succeeded = string.Empty;
string error = string.Empty;
Int16 dailAttempts = 1;
string DigitsPressed = string.Empty;
long QueueID = -1;
int TryCount = -1;
bool CallAnswered = false;
bool Answered = false;
bool CallComplete = false;
string MachineDetection = string.Empty;
int Duration = -1;
string IVRServiceResponseText = string.Empty;
int TTIVRNotifications_RecID = -1;
NotifyObject notifyObject = new NotifyObject();
NotifyComResponse notifyResponse = new NotifyComResponse();
NotifyComResponse notifyComResponse = new NotifyComResponse();
notifyObject.NotificationType = "Voice";
notifyObject.NotificationData = data; //voice message to be played
notifyObject.NotifierSettings = settings; //hash table of keys and values
NotificationEndPointElement element;
string vcElement1;
string vcElement2;
string vcElement3;
string vcElement4;
/* get end point for voice composer*/
string method = NotificationClient.GetInstance().WhoAmI("Voice", out element);
string arguments = null;
LogBook.Write("Sending voice alert....");
switch (method.ToLower())
{
case "cooperatkins.notificationclient.notifyengine.ivrnotificationcom":
System.Diagnostics.Process process = new System.Diagnostics.Process();
if (element == null)
{
arguments = @"-m ""<notification ack='true'><notificationData><![CDATA[" + data + @"]]></notificationData><notificationType><![CDATA[Voice]]></notificationType><notificationSettings><PhoneNo><![CDATA[" + settings["PhoneNo"].ToStr() + @"]]></PhoneNo></notificationSettings></notification>"" ";
}
else
{
arguments = @"-c " + element.EndpointAddress + @" -m ""<notification ack='true'><notificationData><![CDATA[" + data + @"]]></notificationData><notificationType><![CDATA[Voice]]></notificationType><notificationSettings><PhoneNo><![CDATA[" + settings["PhoneNo"].ToStr() + @"]]></PhoneNo></notificationSettings></notification>"" ";
}
while (!callConnected)
{
IvrAlarmStatus ivrAlarmStatus = new IvrAlarmStatus();
try
{
LogBook.Write("Checking whether alarm is cleared or not");
ivrAlarmStatus.AlarmID = alarmID;
ivrAlarmStatus.NotificationID = notificationID;
ivrAlarmStatus.StoreID = GenStoreInfo.GetInstance().StoreID;
ivrAlarmStatus.Execute();
}
catch (Exception ex)
{
LogBook.Write(ex, "CooperAtkins.NotificationClient.NotificationComposer.IvrClientHelper", ErrorSeverity.High);
}
finally
{
ivrAlarmStatus.Dispose();
}
if (ivrAlarmStatus.IsAlarmClearedOrBackInRange)
{
break;
}
/* analog modem use */
process.StartInfo.UseShellExecute = false;
process.StartInfo.RedirectStandardOutput = true;
//process.StartInfo.RedirectStandardError = true;
process.StartInfo.CreateNoWindow = true;
process.StartInfo.FileName = Path.GetDirectoryName(System.Reflection.Assembly.GetExecutingAssembly().Location) + @"\Utility.exe";
//process.StartInfo.FileName = @"F:\DEV\CooperAtkins\CooperAtkins.NotificationEngine.Utility\bin\Debug\Utility.exe";
process.StartInfo.Arguments = arguments;
// process.StartInfo.WorkingDirectory = ;
process.Start();
process.WaitForExit();
response = process.StandardOutput.ReadToEnd();
callConnected = true;
if (response.ToLower().Contains("device initialization failed") || response.ToLower().Contains("invalid_device_id") || response.ToLower().Contains("dll_not_found") || response.ToLower().Contains("exception from hresult"))
{
callConnected = false;
}
/* end analog modem use */
}
break;
case "cooperatkins.notificationclient.notificationcomposer.cdyneivrnotificationcomposer":
long TransactionID = -1;
DateTime StartTime;
DateTime EndTime;
long AlarmID = -1;
string CDYNE_ID = GenStoreInfo.GetInstance().CDYNE_ACCOUNT;//NotificationClient.GetInstance().GetCustomVoiceSettings("CDyneID", out vcElement1);
string CDYNE_RETRIES = NotificationClient.GetInstance().GetCustomVoiceSettings("CDyneRetries", out vcElement2);
string CDYNE_VOICEID = NotificationClient.GetInstance().GetCustomVoiceSettings("CDyneVoiceID", out vcElement3);
string CDYNE_VOLUME = NotificationClient.GetInstance().GetCustomVoiceSettings("CDyneVolume", out vcElement4);
notifyObject.NotifierSettings["CDYNE_ID"] = CDYNE_ID;
notifyObject.NotifierSettings["CDYNE_RETRIES"] = CDYNE_RETRIES;
notifyObject.NotifierSettings["CDYNE_VOICEID"] = CDYNE_VOICEID;
notifyObject.NotifierSettings["CDYNE_VOLUME"] = CDYNE_VOLUME;
NotificationStyle notificationStyle = new NotificationStyle();
TTIvrNotifications tTIvrNotificationsObject = new TTIvrNotifications();
callConnected = false;
while (!callConnected)
{
notifyComResponse.IsInProcess = true;
int QueryCall = 0;
int UnivError = 0;
//if (!alarmObject.IsFailsafeEscalationNotification)
//{
//IvrAlarmStatus ivrAlarmStatus = new IvrAlarmStatus();
//try
//{
// LogBook.Write("Checking whether alarm is cleared or not");
// ivrAlarmStatus.AlarmID = alarmID;
// ivrAlarmStatus.NotificationID = notificationID;
// ivrAlarmStatus.StoreID = GenStoreInfo.GetInstance().StoreID;
// ivrAlarmStatus.Execute();
//}
//catch (Exception ex)
//{
// LogBook.Write(ex, "CooperAtkins.NotificationClient.NotificationComposer.CDYNEIvrClientHelper", ErrorSeverity.High);
//}
//finally
//{
// ivrAlarmStatus.Dispose();
//}
//12/9/15 comment start
//AlarmStatus alarmStatus = new AlarmStatus();
//try
//{
// LogBook.Write("IVR Checking whether alarm [" + alarmObject.NotificationID + "] is cleared or not");
// alarmStatus.NotificationID = alarmObject.NotificationID;
// alarmStatus.StoreID = GenStoreInfo.GetInstance().StoreID;
// alarmStatus.Execute();
//}
//catch (Exception ex)
//{
// LogBook.Write(ex, "CooperAtkins.NotificationClient.Alarm.AlarmInitializer", ErrorSeverity.High);
//}
//finally
//{
// alarmStatus.Dispose();
//12/9/15 comment end }
int threadID = notifyObject.NotifierSettings["ThreadID"].ToInt();
//12/9/15 comment start
//if (alarmStatus.IsAlarmClearedOrBackInRange)
//{
// Answered = false;
// callConnected = false;
// notifyComResponse.IsSucceeded = false;
// notifyComResponse.ResponseContent += "\r\n\r\n\r\n\r\n < Phone Call To " + notifyObject.NotifierSettings["PhoneNo"] + "[" + notifyObject.NotifierSettings["CallerName"] + "]" + " SUSPENDED (Attempt # " + dailAttempts + " of " + (CDYNE_RETRIES.ToInt() + 1) + ")";
// notifyComResponse.ResponseContent += "\r\n\r\n\r\n\r\nALARM WAS CLEARED OR BACK IN RANGE";
// LogBook.Write("CALL SUSPENDED To " + notifyObject.NotifierSettings["PhoneNo"] + IVRServiceResponseText + " for NotificationID: " + notificationID + " [CDyneTransID: " + TransactionID + "] ALARM WAS CLEARED OR SENSOR IS BACK IN RANGE");
// notificationStyle.RecordNotification(notifyComResponse.ResponseContent.ToString(), notificationID, TransactionID.ToInt(), NotifyStatus.FAIL, NotifyTypes.VOICE);
// UpdateIVRNotification(ivrID, false, false, dailAttempts, TransactionID, threadID);
// break;
//12/9/15 comment end }
int totalCallAttempts = notifyObject.NotifierSettings["Attempts"].ToInt();
if ((totalCallAttempts + dailAttempts) > (CDYNE_RETRIES.ToInt() + 1))
//also if a notficicationId is in an alert progress state from another thread,
//fall into this code to break out OR if cleared or inprogress check to be sure
//we made contatc through our maximum attempts value
{
notifyComResponse.IsInProcess = false;
UpdateIVRNotification(ivrID, false, notifyComResponse.IsInProcess, dailAttempts, TransactionID, threadID);
break;
}
//}
UpdateIVRNotification(ivrID, false, true, (totalCallAttempts + dailAttempts), TransactionID, threadID);
try{
IVRProcessor maketheIVRCall = new IVRProcessor();
notifyResponse = maketheIVRCall.Invoke(notifyObject);
// notifyComResponse = new NotifyComResponse();
TransactionID = notifyResponse.TransactionIDReturned;
//query for call result
Answered = false;
PhoneNotify pn2 = new PhoneNotify();
while (!Answered)
{
if (QueryCall == 0) //on first call, wait 1 minute for call to complete before getting call results
{
System.Threading.Thread.Sleep(1 * 60 * 1000);
}
else
{
System.Threading.Thread.Sleep(5 * 1000);
}
NotifyReturn nr2 = pn2.GetQueueIDStatus(TransactionID);
MachineDetection = nr2.MachineDetection;
DigitsPressed = nr2.DigitsPressed;
CallAnswered = nr2.CallAnswered;
CallComplete = nr2.CallComplete;
IVRServiceResponseText = nr2.ResponseText;
Duration = nr2.Duration;
StartTime = nr2.StartTime;
EndTime = nr2.EndTime;
if (CallAnswered == true && DigitsPressed.Contains("*"))
{
Answered = true;
callConnected = true;
notifyComResponse.IsSucceeded = true;
//notifyComResponse.ResponseContent += "\r\n\r\n\r\n\r\n < Phone Call To " + notifyObject.NotifierSettings["PhoneNo"] + "[" + notifyObject.NotifierSettings["CallerName"] + "]" + " Connected (Attempt # " + dailAttempts + " of " + (CDYNE_RETRIES.ToInt() + 1) + ")";
notifyComResponse.ResponseContent += "\r\n\r\n\r\n\r\n < Phone Call To " + notifyObject.NotifierSettings["PhoneNo"] + "[" + notifyObject.NotifierSettings["CallerName"] + "]" + " Connected. ";
notifyComResponse.ResponseContent += "\r\n\r\n\r\n\r\nAcknowledgement received, " + "'" + DigitsPressed + "' pressed.";
notifyComResponse.ResponseContent += "\r\n\r\n\r\n\r\nCall Complete >";
LogBook.Write("Query Call State Try: " + (QueryCall + 1) + ": Phone Call " + (totalCallAttempts + dailAttempts) + " of " + (CDYNE_RETRIES.ToInt() + 1) + " To " + notifyObject.NotifierSettings["PhoneNo"] + " Answered and Digits: " + DigitsPressed + " were pressed: " + IVRServiceResponseText + " for NotificationID: " + notificationID + " [CDyneTransID: " + TransactionID + "]");
break;
}
else if (CallAnswered == true && !DigitsPressed.Contains("*") && MachineDetection == "HUMAN" && CallComplete)
{
Answered = true;
notifyComResponse.IsSucceeded = false;
//notifyComResponse.ResponseContent += "\r\n\r\n\r\n\r\n < Phone Call To " + notifyObject.NotifierSettings["PhoneNo"] + "[" + notifyObject.NotifierSettings["CallerName"] + "]" + " Connected (Attempt # " + dailAttempts + " of " + (CDYNE_RETRIES.ToInt() + 1) + ")";
notifyComResponse.ResponseContent += "\r\n\r\n\r\n\r\n < Phone Call To " + notifyObject.NotifierSettings["PhoneNo"] + "[" + notifyObject.NotifierSettings["CallerName"] + "]" + " Connected. ";
notifyComResponse.ResponseContent += "\r\n\r\n\r\n\r\nNo Acknowledgement received, Digits Pressed: " + DigitsPressed + ">";
LogBook.Write("Query Call State Try: " + (QueryCall + 1) + ": Phone Call " + (totalCallAttempts + dailAttempts) + " of " + (CDYNE_RETRIES.ToInt() + 1) + " To " + notifyObject.NotifierSettings["PhoneNo"] + " Answered but no digits were pressed: " + IVRServiceResponseText + " for NotificationID: " + notificationID + " [CDyneTransID: " + TransactionID + "]");
break;
}
else if (CallAnswered == true && DigitsPressed == "" && MachineDetection == "HUMAN" && !CallComplete)
{
notifyComResponse.IsSucceeded = false;
//notifyComResponse.ResponseContent += "\r\n\r\n\r\n\r\n < Phone Call To " + notifyObject.NotifierSettings["PhoneNo"] + "[" + notifyObject.NotifierSettings["CallerName"] + "]" + " Connected (Attempt # " + dailAttempts + " of " + (CDYNE_RETRIES.ToInt() + 1) + ")";
notifyComResponse.ResponseContent += "\r\n\r\n\r\n\r\n < Phone Call To " + notifyObject.NotifierSettings["PhoneNo"] + "[" + notifyObject.NotifierSettings["CallerName"] + "]" + " Connected. ";
notifyComResponse.ResponseContent += "\r\n\r\n\r\n\r\nNo Acknowledgement received >";
LogBook.Write("Query Call State Try: " + (QueryCall + 1) + ": Phone Call " + (totalCallAttempts + dailAttempts) + " of " + (CDYNE_RETRIES.ToInt() + 1) + " To " + notifyObject.NotifierSettings["PhoneNo"] + " Answered but no digits were pressed: " + IVRServiceResponseText + " for NotificationID: " + notificationID + " [CDyneTransID: " + TransactionID + "]");
QueryCall += 1;
}
else if (CallAnswered == true && DigitsPressed == "" && MachineDetection == "MACHINE")
{
Answered = false;
notifyComResponse.IsSucceeded = false;
//notifyComResponse.ResponseContent += "\r\n\r\n\r\n\r\n < Phone Call To " + notifyObject.NotifierSettings["PhoneNo"] +"["+ notifyObject.NotifierSettings["CallerName"]+"]"+ " Connected (Attempt # " + dailAttempts + " of " + (CDYNE_RETRIES.ToInt() + 1) + ")";
notifyComResponse.ResponseContent += "\r\n\r\n\r\n\r\n < Phone Call To " + notifyObject.NotifierSettings["PhoneNo"] + "[" + notifyObject.NotifierSettings["CallerName"] + "]" + " Connected. ";
notifyComResponse.ResponseContent += "\r\n\r\n\r\n\r\nAnswering Machine Detected >";
LogBook.Write("Query Call State Try: " + (QueryCall + 1) + ": Phone Call " + (totalCallAttempts + dailAttempts) + " of " + (CDYNE_RETRIES.ToInt() + 1) + " To " + notifyObject.NotifierSettings["PhoneNo"] + " Answered by MACHINE: " + IVRServiceResponseText + " for NotificationID: " + notificationID + " [CDyneTransID: " + TransactionID + "]");
break;
}
else if (IVRServiceResponseText == "In Call/Ringing" || IVRServiceResponseText == "Queued" || IVRServiceResponseText == "Universal Error")
{
notifyComResponse.IsSucceeded = false;
notifyComResponse.IsError = true;
//if (notifyComResponse.ResponseContent != null)
//{
// if ((!notifyComResponse.ResponseContent.ToString().Contains("Call/Ringing (Attempt # " + dailAttempts)) &&
// (!notifyComResponse.ResponseContent.ToString().Contains("Queued (Attempt # " + dailAttempts)) &&
// (!notifyComResponse.ResponseContent.ToString().Contains("Universal Error (Attempt # " + dailAttempts))) //only add line if it has not already been logged for this dial attempt
// {
// notifyComResponse.ResponseContent += "\r\n\r\n\r\n\r\n < Phone Call To " + notifyObject.NotifierSettings["PhoneNo"] + "[" + notifyObject.NotifierSettings["CallerName"] + "] " + IVRServiceResponseText + " (Attempt # " + dailAttempts + " of " + (CDYNE_RETRIES.ToInt() + 1) + ") >";
// }
//}
//else
//{
// notifyComResponse.ResponseContent += "\r\n\r\n\r\n\r\n < Phone Call To " + notifyObject.NotifierSettings["PhoneNo"] + "[" + notifyObject.NotifierSettings["CallerName"] + "] " + IVRServiceResponseText + " (Attempt # " + dailAttempts + " of " + (CDYNE_RETRIES.ToInt() + 1) + ") >";
//}
// notifyComResponse.ResponseContent = "";
LogBook.Write("Query Call State Try: " + (QueryCall + 1) + ": Phone Call " + (totalCallAttempts + dailAttempts) + " of " + (CDYNE_RETRIES.ToInt() + 1) + " To " + notifyObject.NotifierSettings["PhoneNo"] + " Current Status: " + IVRServiceResponseText + " for NotificationID: " + notificationID + " [CDyneTransID: " + TransactionID + "]");
if (IVRServiceResponseText == "Universal Error")
{
UnivError += 1; //if it continues to return Universl Error allow a way to get out
}
QueryCall += 1;
}
else
{
notifyComResponse.IsSucceeded = false;
if (notifyComResponse.ResponseContent != null)
{
if (!notifyComResponse.ResponseContent.ToString().Contains("ERROR")) //only add line if it has not already been logged
{
//notifyComResponse.ResponseContent += "\r\n\r\n\r\n\r\n < Phone Call To " + notifyObject.NotifierSettings["PhoneNo"] + "[" + notifyObject.NotifierSettings["CallerName"] + "]" + " ERROR: " + IVRServiceResponseText + " (Attempt # " + dailAttempts + " of " + (CDYNE_RETRIES.ToInt() + 1) + ") >";
notifyComResponse.ResponseContent += "\r\n\r\n\r\n\r\n < Phone Call To " + notifyObject.NotifierSettings["PhoneNo"] + "[" + notifyObject.NotifierSettings["CallerName"] + "]" + " ERROR: " + IVRServiceResponseText + " >";
}
}
else
{
//notifyComResponse.ResponseContent += "\r\n\r\n\r\n\r\n < Phone Call To " + notifyObject.NotifierSettings["PhoneNo"] + "[" + notifyObject.NotifierSettings["CallerName"] + "]" + " ERROR: " + IVRServiceResponseText + " (Attempt # " + dailAttempts + " of " + (CDYNE_RETRIES.ToInt() + 1) + ") >";
notifyComResponse.ResponseContent += "\r\n\r\n\r\n\r\n < Phone Call To " + notifyObject.NotifierSettings["PhoneNo"] + "[" + notifyObject.NotifierSettings["CallerName"] + "]" + " ERROR: " + IVRServiceResponseText + " >";
}
LogBook.Write("Query Call State Try: " + (QueryCall + 1) + ": Phone Call " + (totalCallAttempts + dailAttempts) + " of " + (CDYNE_RETRIES.ToInt() + 1) + " To " + notifyObject.NotifierSettings["PhoneNo"] + " Current Status: " + IVRServiceResponseText + " for NotificationID: " + notificationID + " [CDyneTransID: " + TransactionID + "]");
QueryCall += 1;
}
if (QueryCall > 2 || Answered || (UnivError > 10))
{
break;
}
}
}catch (Exception ex)
{
LogBook.Write(ex, "CooperAtkins.NotificationClient.NotificationComposer.CDYNEIvrClientHelper MAkeTheCall", ErrorSeverity.High);
}
if (!callConnected || !Answered)
{
//write to TTNotificationLog
if (notifyComResponse.ResponseContent != null)
{
if (notifyComResponse.ResponseContent.ToString() != "")
{
notificationStyle.RecordNotification(notifyComResponse.ResponseContent.ToString(), notificationID, TransactionID.ToInt(), NotifyStatus.FAIL, NotifyTypes.VOICE);
}
}
notifyComResponse.ResponseContent = "";
//write to TTIVRNotifications
UpdateIVRNotification(ivrID, notifyComResponse.IsSucceeded, notifyComResponse.IsInProcess, (totalCallAttempts + dailAttempts), TransactionID, threadID);
// System.Threading.Thread.Sleep(30 * 1000); //wait and try that number 1 more time before trying next person
dailAttempts += 1;
retValue = false;
if (((totalCallAttempts + dailAttempts.ToInt())) > CDYNE_RETRIES.ToInt16() + 1)
{ //try each person X times from config
LogBook.Write("Exhausted " + (CDYNE_RETRIES.ToInt()) + " Re-Try Attempts To: " + notifyObject.NotifierSettings["PhoneNo"] + " for NotificationID: " + notificationID + " [CDyneTransID: " + TransactionID + "]");
notifyComResponse.IsInProcess = false;
if (UnivError >= 10) //reset call counter, so it will re-attempt to call person has CDyne never truly made a call
{ //4th param in below function
UpdateIVRNotification(ivrID, notifyComResponse.IsSucceeded, notifyComResponse.IsInProcess, 0, TransactionID, threadID);
}
else
{
UpdateIVRNotification(ivrID, notifyComResponse.IsSucceeded, notifyComResponse.IsInProcess, (totalCallAttempts + dailAttempts), TransactionID, threadID);
}
retValue = false;
alarmObject.IVRSuccess = false;
break;
}
else
{
LogBook.Write("Trying Retry Call Attempt " + (totalCallAttempts + dailAttempts) + " of " + (CDYNE_RETRIES.ToInt() + 1) + " Attempts To: " + notifyObject.NotifierSettings["PhoneNo"] + " for NotificationID: " + notificationID);
}
}
else
{
LogBook.Write("Call Complete. Alert Success during call " + (totalCallAttempts + dailAttempts) + " of " + (CDYNE_RETRIES.ToInt() + 1) + " attempts To: " + notifyObject.NotifierSettings["PhoneNo"] + " for NotificationID: " + notificationID + " [CDyneTransID: " + TransactionID + "]");
notifyComResponse.IsInProcess = false;
notificationStyle.RecordNotification(notifyComResponse.ResponseContent.ToString(), notificationID, TransactionID.ToInt(), NotifyStatus.PASS, NotifyTypes.VOICE);
notifyComResponse.ResponseContent = "";
UpdateIVRNotification(ivrID, notifyComResponse.IsSucceeded, notifyComResponse.IsInProcess, (totalCallAttempts + dailAttempts), TransactionID, threadID);
retValue = true;
alarmObject.IVRSuccess = true;
}
}
break; //end call attempts
default:
break;
}
if (method.ToLower() == "cooperatkins.notificationserver.notifyengine.ivrnotificationcom")
{
NotificationStyle notificationStyle = new NotificationStyle();
foreach (string responseLine in response.Split(new string[] { "\n" }, StringSplitOptions.None))
{
if (responseLine.ToLower().Contains("succeeded"))
{
succeeded = responseLine.ToLower().Replace("succeeded :", string.Empty);
}
else if (responseLine.ToLower().Contains("error"))
{
error = responseLine.ToLower().Replace("error :", string.Empty);
}
}
LogBook.Write("ResponseContent:" + response + ", IsSucceeded:" + succeeded + ", IsError:" + error);
/* record the notification information to the database. */
if (succeeded == "no")
{
notificationStyle.RecordNotification(response.Remove(0, 60).Replace("\n", "\r\n"), notificationID, 0, NotifyStatus.FAIL, NotifyTypes.VOICE);
}
else
{
notificationStyle.RecordNotification(response.Remove(0, 60).Replace("\n", "\r\n"), notificationID, 0, NotifyStatus.PASS, NotifyTypes.VOICE);
}
retValue = succeeded == "yes";
}
return(retValue);
}