public void _7_1_CallCenter_WithTimeBetweenCalls_ShouldHandleCallsSuccessfully()
{
//Arrange
List <Employee> employees = new List <Employee>();
Employee respondent = new Respondent();
employees.Add(respondent);
Call call1 = new Call("Billy", "123-1232");
Call call2 = new Call("Bob", "123-1233");
//Act
CallCenter testCallCenter = new CallCenter(employees);
testCallCenter.DispatchCall(call1);
//The call is complete and the employee can take another call
testCallCenter.AddEmployeeBackToQueue(respondent);
testCallCenter.DispatchCall(call2);
//Assert
Assert.AreEqual(true, call1.IsCompleted);
Assert.AreEqual(true, call2.IsCompleted);
}
public void _7_1_CallCenter_WithManagableIncomingCalls_ShouldEscalateCallsSuccessfully()
{
//Arrange
List <Employee> employees = new List <Employee>();
Employee respondent = new Respondent();
Employee manager = new Manager();
Employee director = new Director();
employees.Add(respondent);
employees.Add(manager);
employees.Add(director);
List <Call> incomingCalls = new List <Call>();
Call call1 = new Call("Billy", "123-1232");
Call call2 = new Call("Bob", "123-1233");
Call call3 = new Call("Jim", "123-1234");
incomingCalls.Add(call1);
incomingCalls.Add(call2);
incomingCalls.Add(call3);
//Act
CallCenter testCallCenter = new CallCenter(employees);
foreach (Call call in incomingCalls)
{
testCallCenter.DispatchCall(call);
}
//Assert
foreach (Call call in incomingCalls)
{
Assert.AreEqual(true, call.IsCompleted);
}
}
public void _7_1_CallCenter_WithTooManyCall_ShouldThrowException()
{
//Arrange
List <Employee> employees = new List <Employee>();
Employee respondent = new Respondent();
employees.Add(respondent);
Call call1 = new Call("Billy", "123-1232");
Call call2 = new Call("Bob", "123-1233");
//Act
CallCenter testCallCenter = new CallCenter(employees);
testCallCenter.DispatchCall(call1);
//Assert
Assert.Throws <Exception>(() => testCallCenter.DispatchCall(call2));
}
