/// <summary>
/// Request a new chat, routing to an agent based on the criteria specified in the provided <c>ChatSpec</c>.
/// A <c>ChatContext</c> will be returned, this is used to reference the chat when making subsequent calls to the SDK.
/// Live Assist will queue the chat request until a suitable agent is available, if Live Assist does not recognise
/// the criteria specified by the <c>ChatSpec</c>, or a server error occurs, a <c>ChatException</c> will be thrown
/// </summary>
/// <param name="chatSpec"> Routing criteria and chat configuration</param>
/// <returns>A <c>ChatContext</c> referencing the requested chat</returns>
public async Task <ChatContext> RequestChat(ChatSpec chatSpec)
{
// TODO wrap in a try catch ?
// TODO refactor out the posing of the chatRequest
BaseUri baseUri = await GetBaseUriAsync();
String uri = "https://" + baseUri.baseURI + "/api/account/" +
sdkConfiguration.AccountNumber + "/chat/request.json?v=1&appKey=" + sdkConfiguration.AppKey;
ChatRequest chatRequest = new ChatRequest(chatSpec);
var stringPayload = await Task.Run(() => JsonConvert.SerializeObject(chatRequest));
var httpContent = new StringContent(stringPayload, Encoding.UTF8, "application/json");
HttpResponseMessage response = await client.PostAsync(uri, httpContent);
if (response.StatusCode == HttpStatusCode.Created)
{
Uri sessionUri = response.Headers.Location;
string nextEventUri = $"{sessionUri}.json?v=1&appKey={sdkConfiguration.AppKey}";
ChatContext chatContext = new ChatContext(sessionUri.AbsoluteUri, nextEventUri);
if (chatSpec.VisitorName != null && chatSpec.VisitorName.Length > 0)
{
await SetVisitorName(chatSpec.VisitorName, chatContext);
}
if (chatSpec.ContextData != null)
{
var info = await GetInfo(chatContext);
string context = chatSpec.ContextData(info.Info.rtSessionId.ToString());
await PostContext(context, chatContext);
}
return(chatContext);
}
else
{
throw new ChatException($"Failed to start chat, received HTTP response code {response.StatusCode} from chat server");
}
}
/// <summary>
/// For a given <c>ChatSpec</c>, return <c>true</c> if agents are available for chat. <c>false</c> otherwise.
/// </summary>
/// <param name="chatSpec">Reference to the chat to end</param>
/// <returns><c>true</c> if agents are available for chat. <c>false</c> otherwise</returns>
public async Task <bool> GetAvailability(ChatSpec chatSpec)
{
BaseUri baseUri = await GetBaseUriAsync();
var uri = $"https://{baseUri.baseURI}/api/account/{sdkConfiguration.AccountNumber}/chat/availability?v=1&appKey={sdkConfiguration.AppKey}&skill={chatSpec.Skill}";
HttpResponseMessage response = await client.GetAsync(uri);
LPAvailability availability = null;
if (response.IsSuccessStatusCode)
{
string content = await response.Content.ReadAsStringAsync();
availability = JsonConvert.DeserializeObject <LPAvailability>(content);
response.Dispose();
return(availability.Availability);
}
else
{
response.Dispose();
throw new ChatException($"Failed to get agent availability, received HTTP response code {response.StatusCode} from chat server");
}
}
