public async Task <List <SupportTicketDetails> > GetMsSupportTickets(List <string> subIds)
{
try
{
#if DEBUG
_logger.LogInformation($"{nameof(GetMsSupportTickets)} started.");
Stopwatch stopWatch = new Stopwatch();
stopWatch.Start();
#endif
if (subIds.IsNullOrEmptyCollection())
{
subIds = new();
subIds.Add(_testSubId);
}
var apiToken = await AuthCsroService.GetAccessTokenForUserAsync(Scope);
var cr = new Microsoft.Rest.TokenCredentials(apiToken);
var msClient = new MicrosoftSupportClient(cr, HttpClientBase, true);
Dictionary <string, SupportTicketDetails> dic = new();
foreach (var sub in subIds)
{
msClient.SubscriptionId = sub;
var supTicks = await msClient.SupportTickets.ListAsync();
if (supTicks.HasAnyInCollection())
{
foreach (var item in supTicks)
{
if (!dic.ContainsKey(item.SupportTicketId))
{
if (!dic.TryAdd(item.SupportTicketId, item))
{
;//waring failed to add
}
}
}
}
}
#if DEBUG
stopWatch.Stop();
_logger.LogInformation($"{nameof(GetMsSupportTickets)} took {stopWatch.Elapsed}");
#endif
return(dic.Values.ToList());
}
catch (Exception ex)
{
throw;
}
}
public async Task <CommunicationDetails> AddMessageToCommunication(string submitedSubscription, string supportTicketId, string subject, string body)
{
if (string.IsNullOrWhiteSpace(submitedSubscription))
{
throw new ArgumentException($"'{nameof(submitedSubscription)}' cannot be null or whitespace.", nameof(submitedSubscription));
}
if (string.IsNullOrWhiteSpace(supportTicketId))
{
throw new ArgumentException($"'{nameof(supportTicketId)}' cannot be null or whitespace.", nameof(supportTicketId));
}
if (string.IsNullOrWhiteSpace(subject))
{
throw new ArgumentException($"'{nameof(subject)}' cannot be null or whitespace.", nameof(subject));
}
if (string.IsNullOrWhiteSpace(body))
{
throw new ArgumentException($"'{nameof(body)}' cannot be null or whitespace.", nameof(body));
}
try
{
var apiToken = await AuthCsroService.GetAccessTokenForUserAsync(Scope);
var cr = new Microsoft.Rest.TokenCredentials(apiToken);
var msClient = new MicrosoftSupportClient(cr, HttpClientBase, true);
msClient.SubscriptionId = submitedSubscription;
var email = await AuthCsroService.GetCurrentUserEmail();
string name = null;
name = StringHelper.RandomStringDate(20);
var crNew = await msClient.Communications.CreateAsync(supportTicketId, name, new CommunicationDetails
{
Body = body,
Sender = email,
Subject = subject,
});
return(crNew);
}
catch (Exception ex)
{
throw;
}
}
public async Task <List <CommunicationDetails> > GetMsSupportTicketsCommunication(string submitedSubscription, string supportTicketId, string trackingId)
{
if (string.IsNullOrWhiteSpace(submitedSubscription))
{
throw new ArgumentException($"'{nameof(submitedSubscription)}' cannot be null or whitespace.", nameof(submitedSubscription));
}
if (string.IsNullOrWhiteSpace(supportTicketId))
{
throw new ArgumentException($"'{nameof(supportTicketId)}' cannot be null or whitespace.", nameof(supportTicketId));
}
try
{
var apiToken = await AuthCsroService.GetAccessTokenForUserAsync(Scope);
var cr = new Microsoft.Rest.TokenCredentials(apiToken);
var msClient = new MicrosoftSupportClient(cr, HttpClientBase, true);
try
{
msClient.SubscriptionId = submitedSubscription;
var coms = await msClient.Communications.ListAsync(supportTicketId);
if (coms.HasAnyInCollection())
{
return(coms.ToList());
}
}
catch (Exception ex)
{
//if case is submited from prog api, it will only work via trackingId
var coms = await msClient.Communications.ListAsync(trackingId);
if (coms.HasAnyInCollection())
{
return(coms.ToList());
}
}
}
catch (Exception ex)
{
throw;
}
return(null);
}
public async Task <List <SupportTicketDetails> > GetMsSupportTicketsParallel(List <string> subIds, string primaryEmail = null)
{
try
{
#if DEBUG
_logger.LogInformation($"{nameof(GetMsSupportTickets)} started.");
Stopwatch stopWatch = new Stopwatch();
stopWatch.Start();
#endif
if (subIds.IsNullOrEmptyCollection())
{
subIds = new();
subIds.Add(_testSubId);
}
var apiToken = await AuthCsroService.GetAccessTokenForUserAsync(Scope);
var cr = new Microsoft.Rest.TokenCredentials(apiToken);
var msClient = new MicrosoftSupportClient(cr, HttpClientBase, true);
Dictionary <string, MicrosoftSupportClient> dicClients = new();
foreach (var id in subIds)
{
if (!dicClients.ContainsKey(id))
{
var cl = new MicrosoftSupportClient(cr, HttpClientBase, true)
{
SubscriptionId = id
};
dicClients.Add(id, cl);
}
}
ConcurrentDictionary <string, SupportTicketDetails> conDic = new();
Parallel.ForEach(subIds, (sub) =>
{
try
{
//msClient.SubscriptionId = sub;
//var t = msClient.SupportTickets.ListAsync();
var t = dicClients[sub].SupportTickets.ListAsync();
t.Wait();
var supTicks = t.Result;
if (supTicks.HasAnyInCollection())
{
foreach (var item in supTicks)
{
if (primaryEmail.HasValueExt() && item?.ContactDetails?.PrimaryEmailAddress != primaryEmail)
{
continue;
}
if (!conDic.ContainsKey(item.SupportTicketId))
{
conDic.AddOrUpdate(item.SupportTicketId, item, (key, old) => item);
}
}
}
}
catch (Exception ex)
{
_logger.LogErrorCsro(ex, $"{nameof(GetMsSupportTicketsParallel)} for sub {sub}");
}
});
//subIds.AsParallel().ForAll(async sub =>
//{
// msClient.SubscriptionId = sub;
// var supTicks = await msClient.SupportTickets.ListAsync();
// if (supTicks.HasAnyInCollection())
// {
// foreach (var item in supTicks)
// {
// if (!conDic.ContainsKey(item.SupportTicketId))
// conDic.AddOrUpdate(item.SupportTicketId, item, (key, old) => item);
// else
// ;//already in list
// }
// }
//});
#if DEBUG
stopWatch.Stop();
_logger.LogInformation($"{nameof(GetMsSupportTickets)} took {stopWatch.Elapsed}");
#endif
return(conDic.Values.ToList());
}
catch (Exception ex)
{
throw;
}
}
