protected void Button1_Click(object sender, EventArgs e)
{
string str;
str = Request.QueryString["vdid"];
int id = Convert.ToInt32(str);
Hashtable data2 = new Hashtable();
data2.Add("ticket_id",Session["compid"]);
data2.Add("desc", txttaskdesc.Text);
data2.Add("pk", id);
data2.Add("dbname", "vendor");
bll helptakt = new bll();
helptakt.inshelptas(data2);
Hashtable data4= new Hashtable();
data4.Add("ticket_id",Session["compid"]);
data4.Add("ticket_status","Escalate to Help Desk");
bll comphelp = new bll();
comphelp.upcomphelp(data4);
}
protected void rbyespart_CheckedChanged(object sender, EventArgs e)
{
if (rbyespart.Checked == true)
{
lbyespar.Visible = true;
lbnopart.Visible = false;
if (Session["designation"].ToString() == "Shift engg")
{
lbyespar.Visible = true;
lbnopart.Visible = false;
}
Hashtable data4 = new Hashtable();
data4.Add("ticket_id", txtticketid.Text );
data4.Add("ticket_status", "Escalate to shift engineer");
cbstatus.SelectedValue = "Escalate to shift engineer";
bll comphelp = new bll();
comphelp.upcomphelp(data4);
}
}
protected void cbstatus_SelectedIndexChanged(object sender, EventArgs e)
{
string str4;
str4 = Request.QueryString["Ticketid"];
int id = Convert.ToInt32(str4);
Hashtable data = new Hashtable();
data.Add("ticket_status", cbstatus.SelectedValue);
data.Add("ticket_id", id);
//Hashtable feedmail = new Hashtable();
bll statusup = new bll();
//feedmail =
statusup.upcomphelp(data);
}
protected void cbstatushelp_SelectedIndexChanged(object sender, EventArgs e)
{
string str4;
str4 = Request.QueryString["Ticketid"];
int id = Convert.ToInt32(str4);
Hashtable data = new Hashtable();
data.Add("ticket_status", cbstatushelp.SelectedValue);
data.Add("ticket_id", id);
bll statusup = new bll();
statusup.upcomphelp(data);
if (cbstatushelp.SelectedValue.ToString() == "Close")
{
Hashtable feedmail = new Hashtable();
bll fm = new bll();
feedmail = fm.feedbackmail(id);
System.Web.Mail.MailMessage mail = new System.Web.Mail.MailMessage();
mail.From = "*****@*****.**";
mail.To = feedmail["emailid"].ToString();
mail.Subject = "Feedback";
mail.BodyFormat = System.Web.Mail.MailFormat.Html;
mail.Body = "<html><body><br><br>Dear Client,<br><br>IFLCM would like to invite you to participate in a survey to tell us about your experiences with IFLCM.<br><br> The survey will take about 5 minutes to complete and can be accessed by clicking on the link below.<br><br>" + feedmail["body"].ToString() + " <br><br>Your feedback is very important, as the results of this survey will help us develop and offer better services to you, and other clients in the future. <br><br>Thank you in advance for your participation! <br><br> Please note: all of your answers are completely anonymous and confidential.<br><br> <br> Sincerely,<br> IFLCM Team </body></html>";
System.Web.Mail.SmtpMail.SmtpServer = "smtp.gmail.com";
//System.Web.Mail.SmtpMail.SmtpServer = "smtp.mail.yahoo.com";
mail.Fields.Add("http://schemas.microsoft.com/cdo/configuration/smtpauthenticate", "1");
mail.Fields.Add("http://schemas.microsoft.com/cdo/configuration/sendusername", "*****@*****.**");
mail.Fields.Add("http://schemas.microsoft.com/cdo/configuration/sendpassword", "cmsiflcm");
// - smtp.gmail.com use port 465 or 587
mail.Fields.Add("http://schemas.microsoft.com/cdo/configuration/smtpserverport", "465");
//mail.Fields.Add("http://schemas.microsoft.com/cdo/configuration/smtpserverport", "25");
mail.Fields.Add("http://schemas.microsoft.com/cdo/configuration/smtpusessl", "true");
try
{
//System.Web.Mail.Send(mail);
System.Web.Mail.SmtpMail.Send(mail);
// Response.Write("Mail is Sent..!!");
}
catch (Exception ex)
{
//return ex.Message;
// Response.Write("Error - " + ex.Message);
}
}
}
protected void cbstatus_SelectedIndexChanged(object sender, EventArgs e)
{
int id = Convert.ToInt32(txtticket_id.Text);
Hashtable data = new Hashtable();
data.Add("ticket_status", cbstatus.SelectedValue);
data.Add("ticket_id", id);
//Hashtable feedmail = new Hashtable();
bll statusup = new bll();
//feedmail =
statusup.upcomphelp(data);
}