protected void UpdateButton_Click(object sender, EventArgs e)
{
if (Case == null)
{
throw new NullReferenceException("Case must not be null. Update failed.");
}
Case.Adx_ModifiedByUsername = Contact.FullName;
Case.Adx_ModifiedByIPAddress = Request.UserHostAddress;
XrmContext.Attach(Case);
XrmContext.UpdateObject(Case);
XrmContext.SaveChanges();
XrmContext.Detach(Case);
var contactName = Contact.FullName;
var noteSubject = "Note created on " + DateTime.Now + " by " + contactName;
if (!string.IsNullOrEmpty(NewNote.Text) || (Attachment.PostedFile != null && Attachment.PostedFile.ContentLength > 0))
{
XrmContext.AddNoteAndSave(Case, noteSubject, "*WEB* " + NewNote.Text, Attachment.PostedFile);
}
if (System.Web.SiteMap.CurrentNode == null)
{
return;
}
Response.Redirect(Request.RawUrl);
}
protected void ReopenButton_Click(object sender, EventArgs e)
{
XrmContext.SetCaseStatusAndSave(Case, "Active", null);
XrmContext.Detach(Case);
Response.Redirect(Request.RawUrl);
}
protected void ResolveButton_Click(object sender, EventArgs e)
{
EditPanel.Enabled = false;
CloseRelatedActivities();
Case.CustomerSatisfactionCode = int.Parse(Satisfaction.SelectedValue);
XrmContext.Attach(Case);
XrmContext.UpdateObject(Case);
XrmContext.SaveChanges();
XrmContext.SetCaseStatusAndSave(Case, "Resolved", Resolution.Text);
XrmContext.Detach(Case);
Response.Redirect(Request.RawUrl);
}
protected void SubmitButton_Click(object sender, EventArgs e)
{
if (userName == passwordTextBox.Text)
{
Message1.Visible = true;
Message1.Text = "Old password and new password must be different. Please try again.";
}
else
{
Message1.Visible = false;
LoginContact.Adx_password = passwordTextBox.Text;
LoginContact.Adx_changepasswordatnextlogon = false;
XrmContext.Attach(LoginContact);
XrmContext.UpdateObject(LoginContact);
XrmContext.SaveChanges();
XrmContext.Detach(LoginContact);
Response.Redirect("login", true);
}
}
protected void Login1_Authenticate(object sender, System.Web.UI.WebControls.AuthenticateEventArgs e)
{
if (LoginContact == null)
{
e.Authenticated = false;
}
else
{
if (LoginContact.Adx_username == Login1.UserName)
{
if (LoginContact.Adx_changepasswordatnextlogon.Value)
{
var portal = PortalCrmConfigurationManager.CreatePortalContext();
var website = (Adx_website)portal.Website;
var page = (Adx_webpage)portal.ServiceContext.GetPageBySiteMarkerName(portal.Website, "ChangePassword");
string redirectURL = page.Adx_PartialUrl + "?UserName="******"&Password=" + Server.UrlEncode(Login1.Password);
Response.Redirect(redirectURL);
}
else
{
LoginContact.Adx_LastSuccessfulLogon = DateTime.Now;
XrmContext.Attach(LoginContact);
XrmContext.UpdateObject(LoginContact);
XrmContext.SaveChanges();
XrmContext.Detach(LoginContact);
e.Authenticated = true;
FormsAuthentication.RedirectFromLoginPage(Login1.UserName, true);
}
}
else
{
e.Authenticated = false;
}
}
}
protected void Page_Load(object sender, EventArgs e)
{
//RedirectToLoginIfAnonymous();
if (IsPostBack)
{
return;
}
var parameter = new Parameter("Filter", DbType.String, WebAnnotationPrefix);
CrmNoteSource.WhereParameters.Add(parameter);
if (Case == null)
{
actionResultMessage.Text = "Case not found";
CaseInfoPanel.Visible = false;
CaseInfoPanelNotes.Visible = false;
EditPanel.Visible = false;
return;
}
TitleLabel.Text = Case.Title;
CaseNumberLabel.Text = " Case Number: " + Case.TicketNumber;
StatusReasonLabel.Text = Enum.GetName(typeof(Enums.IncidentState), Case.StateCode.GetValueOrDefault());
string Description = Case.Description;
if (Description != null)
{
Description = Description.TrimStart(); Description = Description.TrimEnd();
if (Description.Length > 1000)
{
Description += Description.Substring(1, 999);
}
descriptionTextBox.Text = Description;
}
XrmContext.Attach(Case);
if (Case.subject_incidents != null)
{
SubjectLabel.Text = "| Subject: " + Case.subject_incidents.Title;
}
XrmContext.Detach(Case);
CaseTypeLabel.Text = "| Case Type: " + GetCaseTypeCodeOptionLabelByValue(Case.CaseTypeCode.GetValueOrDefault());
CreatedOn.Text = Case.CreatedOn.GetValueOrDefault().ToLocalTime().ToString();
LastModifiedOn.Text = Case.ModifiedOn.GetValueOrDefault().ToLocalTime().ToString();
if (Case.KbArticleId != null)
{
KB.Text = "Please see the following KB article: <a href=\"/kb/kb-article?id=" + Case.KbArticleId + "\">" + Case.kbarticle_incidents.Title + "</a><br/>";
}
var access = ServiceContext.GetCaseAccessByContact(Contact) as Adx_caseaccess;
if (access == null || !access.Adx_Write.GetValueOrDefault())
{
UpdateFields.Visible = false;
UpdateButton.Visible = false;
}
if (Case.StateCode != (int)Enums.IncidentState.Active)
{
EditPanel.Enabled = false;
UpdateButton.Visible = false;
CancelCaseButton.Visible = false;
CloseCasePanel.Visible = false;
ReopenCase.Visible = true;
}
////Get Activities for cases.
var result = new List <Entity>();
var activityPointer =
from c in XrmContext.CreateQuery("activitypointer")
where c.GetAttributeValue <Guid?>("regardingobjectid") == Case.Id
select c;
result.AddRange(activityPointer);
if (result.Count > 0)
{
foreach (Entity ent in result)
{
if (!ent.Contains("actualdurationminutes"))
{
ent.Attributes.Add("actualdurationminutes", "0");
}
if (ent.Attributes["activitytypecode"].ToString().Trim() == "email")
{
if (ent.Contains("description"))
{
string emailDescription = ent.Attributes["description"].ToString();
emailDescription = StripHtml(emailDescription);
if (emailDescription.Length > 1000)
{
emailDescription = emailDescription.Substring(0, 1999);
}
ent.Attributes["description"] = emailDescription;
}
}
if (!ent.Contains("description"))
{
ent.Attributes.Add("description", "");
}
}
ActivityList.DataKeyNames = new[] { "activityid" };
ActivityList.DataSource = result.ToDataTable(XrmContext);
//ActivityList.ColumnsGenerator = new CrmSavedQueryColumnsGenerator("Activities Web View");
ActivityList.DataBind();
}
}
protected void CloseRelatedActivities()
{
XrmContext.Attach(Case);
var activities = Case.Incident_ActivityPointers;
XrmContext.Detach(Case);
if (activities == null)
{
return;
}
foreach (ActivityPointer a in activities)
{
if (a.StateCode == (int)Enums.ActivityPointerState.Open || a.StateCode == (int)Enums.ActivityPointerState.Scheduled)
{
var activityGuid = a.ActivityId;
var activityTypeCode = a.ActivityTypeCode;
switch (activityTypeCode)
{
case "phonecall":
var phonecall = XrmContext.PhoneCallSet.Where(pc => pc.ActivityId == activityGuid).FirstOrDefault();
SetStateCanceled(phonecall);
break;
case "task":
var task = XrmContext.TaskSet.Where(t => t.ActivityId == activityGuid).FirstOrDefault();
SetStateCanceled(task);
break;
case "fax":
var fax = XrmContext.FaxSet.Where(f => f.ActivityId == activityGuid).FirstOrDefault();
SetStateCanceled(fax);
break;
case "email":
var email = XrmContext.EmailSet.Where(e => e.ActivityId == activityGuid).FirstOrDefault();
SetStateCanceled(email);
break;
case "letter":
var letter = XrmContext.LetterSet.Where(l => l.ActivityId == activityGuid).FirstOrDefault();
SetStateCanceled(letter);
break;
case "appointment":
var appointment = XrmContext.AppointmentSet.Where(ap => ap.ActivityId == activityGuid).FirstOrDefault();
SetStateCanceled(appointment);
break;
case "serviceappointment":
var serviceAct = XrmContext.ServiceAppointmentSet.Where(s => s.ActivityId == activityGuid).FirstOrDefault();
SetStateCanceled(serviceAct);
break;
default:
break;
}
}
}
return;
}
