/// <inheritdoc />
public async Task AssignWorkItemToTicketsAsync(WorkItem workItem, IEnumerable <long> ticketIds)
{
if (!ticketIds.Any())
{
return;
}
using (var cn = _data.GetConnection())
{
var organization = await GetOrganizationAsync(cn, workItem.OrganizationId);
// create related work item tickets
var workItemTickets = new List <WorkItemTicket>();
foreach (var ticketId in ticketIds)
{
var workItemTicket = new WorkItemTicket()
{
TicketId = ticketId,
OrganizationId = workItem.OrganizationId,
TicketStatus = TicketStatus.Unknown,
WorkItemNumber = workItem.Number,
CreatedBy = "system",
DateCreated = DateTime.UtcNow,
};
await cn.InsertAsync(workItemTicket);
workItemTickets.Add(workItemTicket);
}
await ReadTicketsAsync(organization, workItemTickets);
await UpdateTicketsAsync(organization, workItem, workItemTickets);
}
}
public async Task <IActionResult> OnPostDoActionAsync(int ticketId, int objectId, int teamId, ActionItemType objectType)
{
var client = await _freshdeskClientFactory.CreateClientForOrganizationAsync(OrgId);
var ticket = await client.GetTicketAsync(ticketId, withConversations : true);
await FreshdeskCache.InitializeAsync(OrgName);
using (var cn = Data.GetConnection())
{
if (objectId == 0)
{
await IgnoreTicketInner(ticketId, teamId, cn);
}
else
{
int number = await CreateWorkItemFromTicketAsync(cn, client, ticket, objectId, objectType);
var wit = new WorkItemTicket()
{
TicketId = ticketId,
WorkItemNumber = number,
OrganizationId = OrgId,
TicketStatus = ticket.Status,
TicketType = WebhookRequestToWebhookConverter.TicketTypeFromString(ticket.Type),
CompanyId = ticket.CompanyId,
CompanyName = GetCompanyName(ticket.CompanyId ?? 0),
ContactId = ticket.RequesterId,
ContactName = GetContactName(ticket.RequesterId),
Subject = ticket.Subject
};
await client.UpdateTicketWorkItemAsync(ticketId, number.ToString());
await Data.TrySaveAsync(cn, wit);
}
}
return(Redirect($"Tickets/Index"));
}
