private Task <bool> TakeCallOffHold()
{
var result = false;
ActorState.SetCurrentStep(VoiceRequestActorState.WorkflowPosition.TakeCallOffHold);
CallResource call = null;
try
{
Console.WriteLine("TakeCalloffHold - Attempting to take the call off hold, and start call work flow");
//we are telling twilio to do this web hook, and break into the call that is currently on hold
var voiceResponse = new VoiceResponse();
voiceResponse.Pause(2).Say("Hello Caller - I'm Twilio Voice Actor - How Can I help you?")
.Pause(2)
.Say("Good-bye - test was a success!")
.Pause(3)
.Hangup();
call = CallResource.Update(
twiml: voiceResponse.ToString(),
url: new Uri(" https://twilioringing.ngrok.io/VoiceRequestProxy/GreetCaller", UriKind.Absolute), //jumps to VoiceRequestProxy method "GreetCaller"
//pathSid: ActorState.LastTwilioRequestReponse.VoiceRequest.CallSid //Actor ID is the CallSid ID
pathSid: ActorState.ActorID
);
}
}
static void Main()
{
var response = new VoiceResponse();
response.Pause(length: 5);
response.Say("Hi there.");
System.Console.WriteLine(response.ToString());
}
static void Main()
{
var response = new VoiceResponse();
response.Say("I will pause 10 seconds starting now!");
response.Pause(length: 10);
response.Say("I just paused 10 seconds");
System.Console.WriteLine(response.ToString());
}
public string CreateGateResponse()
{
for (var i = 0; i < _config.Value.IterationCount; i++)
{
_response.Play(new Uri(_config.Value.DtmfToneUrl));
_response.Pause(_config.Value.PauseLength);
}
return(_response.ToString());
}
public void TestPause()
{
var vr = new VoiceResponse();
vr.Pause(length: 5);
Assert.AreEqual(
vr.ToString(),
"<?xml version=\"1.0\" encoding=\"utf-8\"?>" + Environment.NewLine +
"<Response>" + Environment.NewLine +
" <Pause length=\"5\" />" + Environment.NewLine +
"</Response>"
);
}
public IActionResult HandShake()
{
var response = new VoiceResponse();
var start = new Start();
var stream = new Stream(url: _projectSettings.TwilioMediaStreamWebhookUri, track: Stream.TrackEnum.BothTracks);
start.Append(stream);
response.Append(start);
var say = new Say("Please record a new message.");
response.Append(say);
response.Pause(length: 60);
// TODO: Dial outgoing number to replace Say above
//var dial = new Dial(number: "+44");
//response.Append(dial);
return(new Twilio.AspNet.Core.TwiMLResult(response.ToString()));
}
public async Task <IActionResult> SendUserMessageToBot([FromQuery] string SpeechResult, [FromQuery] double Confidence, [FromQuery] string CallSid)
{
var activityToSend = new Activity
{
From = new ChannelAccount("TwilioUserId", "TwilioUser"),
Type = ActivityTypes.Message,
Text = SpeechResult
};
await _botConnector.SendMessageToBotAsync(activityToSend);
//Preventing the call from hanging up
var response = new VoiceResponse();
response.Pause(15);
//DEBUG
response.Say("ProxiCall's got disconnected", voice: "alice", language: Say.LanguageEnum.EnUs);
return(TwiML(response));
}
public VoiceResponse Wait(string queueId, string queueTime, string queueSize)
{
var response = new VoiceResponse();
var queue = settings.Queue;
if (Convert.ToInt32(queueTime) > queue.WaitTime || Convert.ToInt32(queueSize) > queue.Size)
{
return(response.Leave());
}
if (!string.IsNullOrEmpty(queue.WaitUrl))
{
var gather = new Gather(method: "POST", action: GetEcho("gatherQueue"));
gather.Play(Uri.EscapeUriString(queue.WaitUrl));
response.Gather(gather);
}
else
{
response.Pause(queue.WaitTime);
}
return(response);
}
public void TestElementWithChildren()
{
var elem = new VoiceResponse();
elem.Dial(
"number",
new Uri("https://example.com"),
Twilio.Http.HttpMethod.Get,
1,
true,
1,
"caller_id",
Dial.RecordEnum.DoNotRecord,
Dial.TrimEnum.TrimSilence,
new Uri("https://example.com"),
Twilio.Http.HttpMethod.Get,
Promoter.ListOfOne(Dial.RecordingEventEnum.InProgress),
true,
Dial.RingToneEnum.At
);
elem.Echo();
elem.Enqueue(
"name",
new Uri("https://example.com"),
Twilio.Http.HttpMethod.Get,
new Uri("https://example.com"),
Twilio.Http.HttpMethod.Get,
"workflow_sid"
);
elem.Gather(
Gather.InputEnum.Dtmf,
new Uri("https://example.com"),
Twilio.Http.HttpMethod.Get,
1,
"speech_timeout",
1,
true,
"finish_on_key",
1,
new Uri("https://example.com"),
Twilio.Http.HttpMethod.Get,
Gather.LanguageEnum.AfZa,
"hints",
true
);
elem.Hangup();
elem.Leave();
elem.Pause(1);
elem.Play(new Uri("https://example.com"), 1, "digits");
elem.Queue(
"name",
new Uri("https://example.com"),
Twilio.Http.HttpMethod.Get,
"reservation_sid",
"post_work_activity_sid"
);
elem.Record(
new Uri("https://example.com"),
Twilio.Http.HttpMethod.Get,
1,
"finish_on_key",
1,
true,
Record.TrimEnum.TrimSilence,
new Uri("https://example.com"),
Twilio.Http.HttpMethod.Get,
true,
new Uri("https://example.com")
);
elem.Redirect(new Uri("https://example.com"), Twilio.Http.HttpMethod.Get);
elem.Reject(Reject.ReasonEnum.Rejected);
elem.Say("message", Say.VoiceEnum.Man, 1, Say.LanguageEnum.DaDk);
elem.Sms(
"message",
new Twilio.Types.PhoneNumber("+15558675310"),
new Twilio.Types.PhoneNumber("+15017122661"),
new Uri("https://example.com"),
Twilio.Http.HttpMethod.Get,
new Uri("https://example.com")
);
Assert.AreEqual(
"<?xml version=\"1.0\" encoding=\"utf-8\"?>" + Environment.NewLine +
"<Response>" + Environment.NewLine +
" <Dial action=\"https://example.com\" method=\"GET\" timeout=\"1\" hangupOnStar=\"true\" timeLimit=\"1\" callerId=\"caller_id\" record=\"do-not-record\" trim=\"trim-silence\" recordingStatusCallback=\"https://example.com\" recordingStatusCallbackMethod=\"GET\" recordingStatusCallbackEvent=\"in-progress\" answerOnBridge=\"true\" ringTone=\"at\">number</Dial>" + Environment.NewLine +
" <Echo></Echo>" + Environment.NewLine +
" <Enqueue action=\"https://example.com\" method=\"GET\" waitUrl=\"https://example.com\" waitUrlMethod=\"GET\" workflowSid=\"workflow_sid\">name</Enqueue>" + Environment.NewLine +
" <Gather input=\"dtmf\" action=\"https://example.com\" method=\"GET\" timeout=\"1\" speechTimeout=\"speech_timeout\" maxSpeechTime=\"1\" profanityFilter=\"true\" finishOnKey=\"finish_on_key\" numDigits=\"1\" partialResultCallback=\"https://example.com\" partialResultCallbackMethod=\"GET\" language=\"af-ZA\" hints=\"hints\" bargeIn=\"true\"></Gather>" + Environment.NewLine +
" <Hangup></Hangup>" + Environment.NewLine +
" <Leave></Leave>" + Environment.NewLine +
" <Pause length=\"1\"></Pause>" + Environment.NewLine +
" <Play loop=\"1\" digits=\"digits\">https://example.com</Play>" + Environment.NewLine +
" <Queue url=\"https://example.com\" method=\"GET\" reservationSid=\"reservation_sid\" postWorkActivitySid=\"post_work_activity_sid\">name</Queue>" + Environment.NewLine +
" <Record action=\"https://example.com\" method=\"GET\" timeout=\"1\" finishOnKey=\"finish_on_key\" maxLength=\"1\" playBeep=\"true\" trim=\"trim-silence\" recordingStatusCallback=\"https://example.com\" recordingStatusCallbackMethod=\"GET\" transcribe=\"true\" transcribeCallback=\"https://example.com\"></Record>" + Environment.NewLine +
" <Redirect method=\"GET\">https://example.com</Redirect>" + Environment.NewLine +
" <Reject reason=\"rejected\"></Reject>" + Environment.NewLine +
" <Say voice=\"man\" loop=\"1\" language=\"da-DK\">message</Say>" + Environment.NewLine +
" <Sms to=\"+15558675310\" from=\"+15017122661\" action=\"https://example.com\" method=\"GET\" statusCallback=\"https://example.com\">message</Sms>" + Environment.NewLine +
"</Response>",
elem.ToString()
);
}
public void TestElementWithChildren()
{
var elem = new VoiceResponse();
elem.Connect(new Uri("https://example.com"), Twilio.Http.HttpMethod.Get);
elem.Dial(
"number",
new Uri("https://example.com"),
Twilio.Http.HttpMethod.Get,
1,
true,
1,
"caller_id",
Dial.RecordEnum.DoNotRecord,
Dial.TrimEnum.TrimSilence,
new Uri("https://example.com"),
Twilio.Http.HttpMethod.Get,
Promoter.ListOfOne(Dial.RecordingEventEnum.InProgress),
true,
Dial.RingToneEnum.At
);
elem.Echo();
elem.Enqueue(
"name",
new Uri("https://example.com"),
Twilio.Http.HttpMethod.Get,
new Uri("https://example.com"),
Twilio.Http.HttpMethod.Get,
"workflow_sid"
);
elem.Gather(
Promoter.ListOfOne(Gather.InputEnum.Dtmf),
new Uri("https://example.com"),
Twilio.Http.HttpMethod.Get,
1,
"speech_timeout",
1,
true,
"finish_on_key",
1,
new Uri("https://example.com"),
Twilio.Http.HttpMethod.Get,
Gather.LanguageEnum.AfZa,
"hints",
true,
true,
true,
Gather.SpeechModelEnum.Default,
true
);
elem.Hangup();
elem.Leave();
elem.Pause(1);
elem.Play(new Uri("https://example.com"), 1, "digits");
elem.Queue(
"name",
new Uri("https://example.com"),
Twilio.Http.HttpMethod.Get,
"reservation_sid",
"post_work_activity_sid"
);
elem.Record(
new Uri("https://example.com"),
Twilio.Http.HttpMethod.Get,
1,
"finish_on_key",
1,
true,
Record.TrimEnum.TrimSilence,
new Uri("https://example.com"),
Twilio.Http.HttpMethod.Get,
Promoter.ListOfOne(Record.RecordingEventEnum.InProgress),
true,
new Uri("https://example.com")
);
elem.Redirect(new Uri("https://example.com"), Twilio.Http.HttpMethod.Get);
elem.Reject(Reject.ReasonEnum.Rejected);
elem.Say("message", Say.VoiceEnum.Man, 1, Say.LanguageEnum.Arb);
elem.Sms(
"message",
new Twilio.Types.PhoneNumber("+15558675310"),
new Twilio.Types.PhoneNumber("+15017122661"),
new Uri("https://example.com"),
Twilio.Http.HttpMethod.Get,
new Uri("https://example.com")
);
elem.Pay(
Pay.InputEnum.Dtmf,
new Uri("https://example.com"),
Pay.BankAccountTypeEnum.ConsumerChecking,
new Uri("https://example.com"),
Pay.StatusCallbackMethodEnum.Get,
1,
1,
true,
"postal_code",
1,
"payment_connector",
Pay.PaymentMethodEnum.AchDebit,
Pay.TokenTypeEnum.OneTime,
"charge_amount",
"currency",
"description",
Promoter.ListOfOne(Pay.ValidCardTypesEnum.Visa),
Pay.LanguageEnum.DeDe
);
elem.Prompt(
Prompt.ForEnum.PaymentCardNumber,
Promoter.ListOfOne(Prompt.ErrorTypeEnum.Timeout),
Promoter.ListOfOne(Prompt.CardTypeEnum.Visa),
Promoter.ListOfOne(1)
);
elem.Start(new Uri("https://example.com"), Twilio.Http.HttpMethod.Get);
elem.Stop();
elem.Refer(new Uri("https://example.com"), Twilio.Http.HttpMethod.Get);
Assert.AreEqual(
"<?xml version=\"1.0\" encoding=\"utf-8\"?>" + Environment.NewLine +
"<Response>" + Environment.NewLine +
" <Connect action=\"https://example.com\" method=\"GET\"></Connect>" + Environment.NewLine +
" <Dial action=\"https://example.com\" method=\"GET\" timeout=\"1\" hangupOnStar=\"true\" timeLimit=\"1\" callerId=\"caller_id\" record=\"do-not-record\" trim=\"trim-silence\" recordingStatusCallback=\"https://example.com\" recordingStatusCallbackMethod=\"GET\" recordingStatusCallbackEvent=\"in-progress\" answerOnBridge=\"true\" ringTone=\"at\">number</Dial>" + Environment.NewLine +
" <Echo></Echo>" + Environment.NewLine +
" <Enqueue action=\"https://example.com\" method=\"GET\" waitUrl=\"https://example.com\" waitUrlMethod=\"GET\" workflowSid=\"workflow_sid\">name</Enqueue>" + Environment.NewLine +
" <Gather input=\"dtmf\" action=\"https://example.com\" method=\"GET\" timeout=\"1\" speechTimeout=\"speech_timeout\" maxSpeechTime=\"1\" profanityFilter=\"true\" finishOnKey=\"finish_on_key\" numDigits=\"1\" partialResultCallback=\"https://example.com\" partialResultCallbackMethod=\"GET\" language=\"af-ZA\" hints=\"hints\" bargeIn=\"true\" debug=\"true\" actionOnEmptyResult=\"true\" speechModel=\"default\" enhanced=\"true\"></Gather>" + Environment.NewLine +
" <Hangup></Hangup>" + Environment.NewLine +
" <Leave></Leave>" + Environment.NewLine +
" <Pause length=\"1\"></Pause>" + Environment.NewLine +
" <Play loop=\"1\" digits=\"digits\">https://example.com</Play>" + Environment.NewLine +
" <Queue url=\"https://example.com\" method=\"GET\" reservationSid=\"reservation_sid\" postWorkActivitySid=\"post_work_activity_sid\">name</Queue>" + Environment.NewLine +
" <Record action=\"https://example.com\" method=\"GET\" timeout=\"1\" finishOnKey=\"finish_on_key\" maxLength=\"1\" playBeep=\"true\" trim=\"trim-silence\" recordingStatusCallback=\"https://example.com\" recordingStatusCallbackMethod=\"GET\" recordingStatusCallbackEvent=\"in-progress\" transcribe=\"true\" transcribeCallback=\"https://example.com\"></Record>" + Environment.NewLine +
" <Redirect method=\"GET\">https://example.com</Redirect>" + Environment.NewLine +
" <Reject reason=\"rejected\"></Reject>" + Environment.NewLine +
" <Say voice=\"man\" loop=\"1\" language=\"arb\">message</Say>" + Environment.NewLine +
" <Sms to=\"+15558675310\" from=\"+15017122661\" action=\"https://example.com\" method=\"GET\" statusCallback=\"https://example.com\">message</Sms>" + Environment.NewLine +
" <Pay input=\"dtmf\" action=\"https://example.com\" bankAccountType=\"consumer-checking\" statusCallback=\"https://example.com\" statusCallbackMethod=\"GET\" timeout=\"1\" maxAttempts=\"1\" securityCode=\"true\" postalCode=\"postal_code\" minPostalCodeLength=\"1\" paymentConnector=\"payment_connector\" paymentMethod=\"ach-debit\" tokenType=\"one-time\" chargeAmount=\"charge_amount\" currency=\"currency\" description=\"description\" validCardTypes=\"visa\" language=\"de-DE\"></Pay>" + Environment.NewLine +
" <Prompt for=\"payment-card-number\" errorType=\"timeout\" cardType=\"visa\" attempt=\"1\"></Prompt>" + Environment.NewLine +
" <Start action=\"https://example.com\" method=\"GET\"></Start>" + Environment.NewLine +
" <Stop></Stop>" + Environment.NewLine +
" <Refer action=\"https://example.com\" method=\"GET\"></Refer>" + Environment.NewLine +
"</Response>",
elem.ToString()
);
}
public async Task <IActionResult> ReceiveCall([FromQuery] string CallSid, [FromQuery] string From, [FromQuery] string To)
{
var audioToDelete = Directory.GetFiles(_hostingEnvironment.WebRootPath + "/audio");
foreach (var file in audioToDelete)
{
System.IO.File.Delete(file);
}
var xmlToDelete = Directory.GetFiles(_hostingEnvironment.WebRootPath + "/xml");
foreach (var file in xmlToDelete)
{
System.IO.File.Delete(file);
}
_botConnector = new BotConnector(_directlineConfig, CallSid);
_ = System.Threading.Tasks.Task.Run(() => _botConnector.ReceiveMessagesFromBotAsync(HandleIncomingBotMessagesAsync));
var activity = new Activity
{
From = new ChannelAccount("TwilioUserId", "TwilioUser"),
Type = ActivityTypes.Message,
Text = string.Empty,
Entities = new List <Entity>()
};
var phoneNumber = string.Empty;
if (From != _twilioAppConfig.TwilioPhoneNumber)
{
//User Phone Number during Inbound Call
phoneNumber = From.Substring(1);
}
else
{
//User Phone Number during Outbound Call
phoneNumber = To.Substring(1);
}
var entity = new Entity
{
Properties = new JObject
{
{
"firstmessage", JToken.Parse(phoneNumber)
}
}
};
activity.Entities.Add(entity);
await _botConnector.SendMessageToBotAsync(activity);
//Preventing the call from hanging up (/receive needs to return a TwiML)
var response = new VoiceResponse();
response.Say("", voice: "alice", language: Say.LanguageEnum.FrFr);
response.Pause(15);
return(TwiML(response));
}
