/// <summary>
/// 访客请请求 to-all
/// </summary>
/// <param name="sender"></param>
/// <param name="e"></param>
void ChatService_VisitorChatRequest(object sender, VisitorChatRequestEventArgs e)
{
Visitor v = VisitorService.GetVisitorById(e.VisitorId);
if (v != null)
{
List <Socket> sockets = GetOnlineOperatorSockets(v.AccountId);
foreach (var item in sockets)
{
sh.SendPacket(item, new VisitorChatRequestEventArgs(e.VisitorId, e.Chat));
}
}
}
/// <summary>
/// 页面请求对话
/// </summary>
/// <param name="CurrentVisitor"></param>
/// <returns>ChatId</returns>
public static string ChatPageRequestChat(Visitor visitor)
{
Trace.WriteLine(string.Format("ChatService.ChatPageRequestChat(Visitor = {0})", visitor));
if (!string.IsNullOrEmpty(visitor.Name))
{
Visitor vs = VisitorService.GetVisitorById(visitor.VisitorId);
vs.Name = visitor.Name;
VisitorService.UpdateVisitor(vs);
}
Chat chatRequest = new Chat();
chatRequest.AccountId = visitor.AccountId;
chatRequest.CreateTime = DateTime.Now;
chatRequest.Status = ChatStatus.Requested;
chatRequest.VisitorId = visitor.VisitorId;
chats.Add(chatRequest);
Provider.AddChat(chatRequest);
VisitSession s = VisitSessionService.GetSessionById(visitor.CurrentSessionId);
s.ChatRequestTime = DateTime.Now;
s.Status = VisitSessionStatus.ChatRequesting;
Message m = new Message();
m.ChatId = chatRequest.ChatId;
m.Text = "正在接入客服，请稍等...";
m.Type = MessageType.SystemMessage_ToVisitor;
m.Source = "系统";
m.Destination = "访客";
SendMessage(m, DateTime.Now.AddMilliseconds(100));
if (VisitorChatRequest != null)
{
VisitorChatRequestEventArgs req = new VisitorChatRequestEventArgs(visitor.VisitorId, chatRequest);
visitorChatRequests.Add(req);
VisitorChatRequest(null, req);
}
return(chatRequest.ChatId);
}
/// <summary>
/// 页面请求对话
/// </summary>
/// <param name="CurrentVisitor"></param>
/// <returns>ChatId</returns>
public static string ChatPageRequestChat(Visitor visitor)
{
Trace.WriteLine(string.Format("ChatService.ChatPageRequestChat(Visitor = {0})", visitor));
if (!string.IsNullOrEmpty(visitor.Name))
{
Visitor vs = VisitorService.GetVisitorById(visitor.VisitorId);
vs.Name = visitor.Name;
VisitorService.UpdateVisitor(vs);
}
Chat chatRequest = new Chat();
chatRequest.AccountId = visitor.AccountId;
chatRequest.CreateTime = DateTime.Now;
chatRequest.Status = ChatStatus.Requested;
chatRequest.VisitorId = visitor.VisitorId;
chats.Add(chatRequest);
Provider.AddChat(chatRequest);
VisitSession s = VisitSessionService.GetSessionById(visitor.CurrentSessionId);
s.ChatRequestTime = DateTime.Now;
s.Status = VisitSessionStatus.ChatRequesting;
Message m = new Message();
m.ChatId = chatRequest.ChatId;
m.Text = "正在接入客服，请稍等...";
m.Type = MessageType.SystemMessage_ToVisitor;
m.Source = "系统";
m.Destination = "访客";
SendMessage(m, DateTime.Now.AddMilliseconds(100));
if (VisitorChatRequest != null)
{
VisitorChatRequestEventArgs req = new VisitorChatRequestEventArgs(visitor.VisitorId,chatRequest);
visitorChatRequests.Add(req);
VisitorChatRequest(null, req);
}
return chatRequest.ChatId;
}
void ChatService_VisitorChatRequest(object sender, VisitorChatRequestEventArgs e)
{
throw new NotImplementedException();
}
void processServerEvents(DataArriveEventArgs e)
{
// 客服状态改变
if (e.Data.GetType() == typeof(OperatorForceLogoffEventArgs))
{
if (OperatorForceLogoff != null)
{
OperatorForceLogoff(this, null);
}
}
else if (e.Data.GetType() == typeof(OperatorStatusChangeEventArgs))
{
OperatorStatusChangeEventArgs os = (OperatorStatusChangeEventArgs)e.Data;
Operator op = GetOperatorById(os.OperatorId);
if (op != null)
{
op.Status = os.Status;
OperatorStatusChanged(this, os);
}
}
//访客对话请求
else if (e.Data.GetType() == typeof(VisitorChatRequestEventArgs))
{
VisitorChatRequestEventArgs vc = (VisitorChatRequestEventArgs)e.Data;
Visitor v = GetVisitorById(vc.VisitorId);
if (v != null)
{
v.CurrentSession.Status = VisitSessionStatus.ChatRequesting;
VisitorSessionChange(this, new VisitorSessionChangeEventArgs(v.CurrentSession));
VisitorChatRequest(this, vc);
addChat(vc.Chat);
}
}
//客服对话邀请
else if (e.Data.GetType() == typeof(OperatorChatRequestEventArgs))
{
OperatorChatRequestEventArgs ocr = (OperatorChatRequestEventArgs)e.Data;
Operator op = GetOperatorById(ocr.OperatorId);
Visitor v = GetVisitorById(ocr.VisitorId);
if (op != null && v != null)
{
op.Status = OperatorStatus.InviteChat;
addChat(ocr.Chat);
//v.CurrentSession.Status = VisitSessionStatus.
//OperatorChatRequest(this, ocr);
OperatorStatusChanged(this, new OperatorStatusChangeEventArgs(op.OperatorId, OperatorStatus.InviteChat));
}
}
// 访客对话请求被接受
else if (e.Data.GetType() == typeof(VisitorChatRequestAcceptedEventArgs))
{
VisitorChatRequestAcceptedEventArgs v = e.Data as VisitorChatRequestAcceptedEventArgs;
Chat chat = GetChatByChatId(v.VisitorChatRequest.Chat.ChatId);
Operator op = GetOperatorById(v.VisitorChatRequest.Chat.OperatorId);
Visitor visitor = GetVisitorById(v.VisitorChatRequest.VisitorId);
if (chat != null && op != null && visitor != null)
{
chat.OperatorId = v.VisitorChatRequest.Chat.OperatorId;
op.Status = OperatorStatus.Chatting;
visitor.CurrentSession.OperatorId = op.OperatorId;
VisitSession vs = visitor.CurrentSession;
vs.ChatingTime = v.VisitorChatRequest.Chat.AcceptTime;
vs.Status = VisitSessionStatus.Chatting;
//VisitorChatRequestAccepted(this, (VisitorChatRequestAcceptedEventArgs)e.Data);
OperatorStatusChanged(this, new OperatorStatusChangeEventArgs(v.VisitorChatRequest.Chat.OperatorId, OperatorStatus.Chatting));
VisitorSessionChange(this, new VisitorSessionChangeEventArgs(vs));
}
}
// 客服对话邀请被接受
else if (e.Data.GetType() == typeof(OperatorChatRequestAcceptedEventArgs))
{
OperatorChatRequestAcceptedEventArgs ocr = (OperatorChatRequestAcceptedEventArgs)e.Data;
Operator op = GetOperatorById(ocr.ChatRequest.OperatorId);
Visitor v = GetVisitorById(ocr.ChatRequest.VisitorId);
if (op != null && v != null)
{
op.Status = OperatorStatus.Chatting;
v.CurrentSession.Status = VisitSessionStatus.Chatting;
if (OperatorChatRequestAccepted != null)
{
OperatorChatRequestAccepted(this, (OperatorChatRequestAcceptedEventArgs)e.Data);
}
VisitorSessionChange(this, new VisitorSessionChangeEventArgs(v.CurrentSession));
OperatorStatusChanged(this, new OperatorStatusChangeEventArgs(op.OperatorId, op.Status));
}
}
// 客服对话邀请被拒绝
else if (e.Data.GetType() == typeof(OperatorChatRequestDeclinedEventArgs))
{
OperatorChatRequestDeclinedEventArgs ocr = (OperatorChatRequestDeclinedEventArgs)e.Data;
Operator op = GetOperatorById(ocr.ChatRequest.OperatorId);
Visitor v = GetVisitorById(ocr.ChatRequest.VisitorId);
Chat c = GetChatByChatId(ocr.ChatRequest.Chat.ChatId);
if (op != null && v != null && c != null)
{
c.Status = ChatStatus.Decline;
if (!IsOperatorHasActiveChat(op.OperatorId))
{
op.Status = OperatorStatus.Idle;
OperatorStatusChanged(this, new OperatorStatusChangeEventArgs(op.OperatorId, OperatorStatus.Idle));
}
v.CurrentSession.Status = VisitSessionStatus.Visiting;
VisitorSessionChange(this, new VisitorSessionChangeEventArgs(v.CurrentSession));
if (OperatorChatRequestDeclined != null)
{
OperatorChatRequestDeclined(this, (OperatorChatRequestDeclinedEventArgs)e.Data);
}
}
}
// 新的对话
else if (e.Data.GetType() == typeof(NewChatEventArgs))
{
NewChat(this, (NewChatEventArgs)e.Data);
}
// 对话状态改变
else if (e.Data.GetType() == typeof(ChatStatusChangedEventArgs))
{
ChatStatusChangedEventArgs cs = (ChatStatusChangedEventArgs)e.Data;
Chat chat = GetChatByChatId(cs.ChatId);
if (chat == null)
{
return;
}
Visitor v = GetVisitorById(chat.VisitorId);
if (v == null)
{
return;
}
chat.Status = cs.Status;
Operator o = GetOperatorById(chat.OperatorId);
if (chat.Status == ChatStatus.Accepted)
{
v.CurrentSession.Status = VisitSessionStatus.Chatting;
VisitorSessionChange(this, new VisitorSessionChangeEventArgs(v.CurrentSession));
o.Status = OperatorStatus.Chatting;
OperatorStatusChanged(this, new OperatorStatusChangeEventArgs(chat.OperatorId, OperatorStatus.Chatting));
}
else if (chat.Status == ChatStatus.Closed)
{
v.CurrentSession.Status = VisitSessionStatus.Visiting;
VisitorSessionChange(this, new VisitorSessionChangeEventArgs(v.CurrentSession));
if (o != null && !IsOperatorHasActiveChat(chat.OperatorId))
{
o.Status = OperatorStatus.Idle;
OperatorStatusChanged(this, new OperatorStatusChangeEventArgs(chat.OperatorId, OperatorStatus.Idle));
}
}
if (ChatStatusChanged != null)
{
ChatStatusChanged(this, cs);
}
}
else if (e.Data.GetType() == typeof(OperatorChatJoinInviteEventArgs))
{
ChatJoinInvite(this, (OperatorChatJoinInviteEventArgs)e.Data);
}
else if (e.Data.GetType() == typeof(OperatorChatJoinInviteAcceptedEventArgs))
{
ChatJoinInviteAccepted(this, (OperatorChatJoinInviteAcceptedEventArgs)e.Data);
}
else if (e.Data.GetType() == typeof(OperatorChatJoinInviteDeclinedEventArgs))
{
ChatJoinInviteDeclined(this, (OperatorChatJoinInviteDeclinedEventArgs)e.Data);
}
// 新消息
else if (e.Data.GetType() == typeof(ChatMessageEventArgs) && NewMessage != null)
{
NewMessage(this, (ChatMessageEventArgs)e.Data);
}
// 新访问,访客可能已经存在
else if (e.Data.GetType() == typeof(NewVisitingEventArgs) && NewVisiting != null)
{
NewVisitingEventArgs nv = (NewVisitingEventArgs)e.Data;
nv.Visitor.CurrentSession = nv.Session;
Visitor v = GetVisitorById(nv.Visitor.VisitorId);
if (v != null)
{
v.CurrentSession = nv.Session;
VisitorSessionChange(this, new VisitorSessionChangeEventArgs(v.CurrentSession));
}
else
{
addVisitor(nv.Visitor);
NewVisiting(this, (NewVisitingEventArgs)e.Data);
}
}
// 访客离开
else if (e.Data.GetType() == typeof(VisitorLeaveEventArgs))
{
VisitorLeaveEventArgs vl = e.Data as VisitorLeaveEventArgs;
Visitor v = GetVisitorById(vl.VisitorId);
if (v != null)
{
v.CurrentSession.Status = VisitSessionStatus.Leave;
VisitorSessionChange(this, new VisitorSessionChangeEventArgs(v.CurrentSession));
}
//VisitorLeave(this, (VisitorLeaveEventArgs)e.Data);
}
}
void ChatService_VisitorChatRequest(object sender, VisitorChatRequestEventArgs e)
{
throw new NotImplementedException();
}
