public ZendeskClient(Uri baseUri, ZendeskDefaultConfiguration configuration, ISerializer serializer = null, IHttpChannel httpChannel = null, ILogAdapter logger = null)
: base(baseUri, configuration, serializer, httpChannel, logger)
{
Tickets = new TicketResource(this);
TicketComments = new TicketCommentResource(this);
Organizations = new OrganizationResource(this);
Search = new SearchResource(this);
Groups = new GroupsResource(this);
AssignableGroups = new AssignableGroupResource(this);
Users = new UserResource(this);
UserIdentities = new UserIdentityResource(this);
Upload = new UploadResource(this);
OrganizationMemberships = new OrganizationMembershipResource(this);
}
public ZendeskClient(Uri baseUri, ZendeskDefaultConfiguration configuration, ISerializer serializer = null, IHttpChannel httpChannel = null, ILogAdapter logger = null)
:base(baseUri, configuration, serializer, httpChannel, logger)
{
Tickets = new TicketResource(this);
TicketComments = new TicketCommentResource(this);
RequestComments = new RequestCommentResource(this);
Organizations = new OrganizationResource(this);
Search = new SearchResource(this);
Groups = new GroupsResource(this);
AssignableGroups = new AssignableGroupResource(this);
Users = new UserResource(this);
UserIdentities = new UserIdentityResource(this);
Upload = new UploadResource(this);
OrganizationMemberships = new OrganizationMembershipResource(this);
Request = new RequestResource(this);
SatisfactionRating = new SatisfactionRatingResource(this);
}
/// <summary>
/// To run this application, the following is required:
///
/// - API token key/secret from Account -> Developer -> API Tokens
/// - Two audio files (either wav or mp3)
/// - A Caller ID UUID from Account -> Telephony -> Caller IDs -> Edit (in the URI)
/// </summary>
/// <param name="args"></param>
async static Task Main(string[] args)
{
string tokenKey = "";
string tokenSecret = "";
// Set the Caller ID (e.g., yL9vQaWrSqg5W8EFEpE6xZ)
string callerId = "";
// Sample contact information to call
string firstName = "";
string lastName = "";
string phoneNumber = ""; // In E.164 format with country code (e.g., +11235551234)
// Audio path for when human is detected
string audioFilePath1 = ""; // Full path to audio file (e.g., /Users/Shared/piano.wav on Mac)
// Audio path for machine detection
string audioFilePath2 = ""; // Full path to audio file (e.g., /Users/Shared/nimoy_spock.wav on Mac)
// Initialize SDK
OmnigageClient.Init(tokenKey, tokenSecret);
var engagement = new EngagementResource();
engagement.Name = "Example Voice Blast";
engagement.Direction = "outbound";
await engagement.Create();
var activity = new ActivityResource();
activity.Name = "Voice Blast";
activity.Kind = ActivityKind.Voice;
activity.Engagement = engagement;
activity.CallerId = new CallerIdResource
{
Id = callerId
};
await activity.Create();
var upload1 = new UploadResource
{
FilePath = audioFilePath1
};
await upload1.Create();
var upload2 = new UploadResource
{
FilePath = audioFilePath2
};
await upload2.Create();
var humanRecording = new VoiceTemplateResource();
humanRecording.Name = "Human Recording";
humanRecording.Kind = "audio";
humanRecording.Upload = upload1;
await humanRecording.Create();
var machineRecording = new VoiceTemplateResource();
machineRecording.Name = "Machine Recording";
machineRecording.Kind = "audio";
machineRecording.Upload = upload2;
await machineRecording.Create();
// Define human trigger
var triggerHumanInstance = new TriggerResource();
triggerHumanInstance.Kind = TriggerKind.Play;
triggerHumanInstance.OnEvent = TriggerOnEvent.VoiceHuman;
triggerHumanInstance.Activity = activity;
triggerHumanInstance.VoiceTemplate = humanRecording;
await triggerHumanInstance.Create();
// Define machine trigger
var triggerMachineInstance = new TriggerResource();
triggerMachineInstance.Kind = TriggerKind.Play;
triggerMachineInstance.OnEvent = TriggerOnEvent.VoiceMachine;
triggerMachineInstance.Activity = activity;
triggerMachineInstance.VoiceTemplate = machineRecording;
await triggerMachineInstance.Create();
var envelope = new EnvelopeResource();
envelope.PhoneNumber = phoneNumber;
envelope.Engagement = engagement;
envelope.Meta = new Dictionary <string, string>
{
{ "first-name", firstName },
{ "last-name", lastName }
};
// Push one or more envelopes into list
List <EnvelopeResource> envelopes = new List <EnvelopeResource> {
};
envelopes.Add(envelope);
// Populate engagement queue
await Client.PostBulkRequest("envelopes", EnvelopeResource.SerializeBulk(envelopes));
// Schedule engagement for processing
engagement.Status = "scheduled";
await engagement.Update();
}
async public Task TestEmailVoiceEngagement()
{
var scotchMode = ScotchMode.Replaying;
var client = HttpClients.NewHttpClient("IntegrationTests/Cassettes/EngagementEmailVoiceTests.json", scotchMode);
string tokenKey = "key";
string tokenSecret = "secret";
string host = "https://dvfoa3pu2rxx6.cloudfront.net/api/v1/";
OmnigageClient.Init(tokenKey, tokenSecret, host, client);
EngagementResource engagement = new EngagementResource();
engagement.Name = "Example Email Voice Blast (Voice Link)";
engagement.Direction = "outbound";
await engagement.Create();
EmailTemplateResource emailTemplate = new EmailTemplateResource();
emailTemplate.Subject = "Email Template";
emailTemplate.Body = "Email template with {{message-body}}.";
await emailTemplate.Create();
EmailMessageResource emailMessage = new EmailMessageResource();
emailMessage.Subject = "Email Message";
emailMessage.Body = "Sample body";
emailMessage.IsDraft = true;
await emailMessage.Create();
UploadResource upload1 = new UploadResource
{
FilePath = "Media/hello.mp3"
};
await upload1.Create();
VoiceTemplateResource recording = new VoiceTemplateResource();
recording.Name = "Voice Link Recording";
recording.Kind = "audio";
recording.Upload = upload1;
await recording.Create();
ActivityResource activity = new ActivityResource();
activity.Name = "Email Voice";
activity.Kind = ActivityKind.EmailVoice;
activity.CallBackPhoneNumber = "+11231231234";
activity.Engagement = engagement;
activity.VoiceTemplate = recording;
activity.EmailTemplate = emailTemplate;
activity.EmailMessage = emailMessage;
activity.EmailId = new EmailIdResource
{
Id = "NbXW9TCHax9zfAeDhaY2bG"
};
await activity.Create();
EnvelopeResource envelope = new EnvelopeResource();
envelope.EmailAddress = "*****@*****.**";
envelope.Engagement = engagement;
envelope.Meta = new Dictionary <string, string>
{
{ "first-name", "Omnigage" },
{ "last-name", "Demo" }
};
// Push one or more envelopes into list
List <EnvelopeResource> envelopes = new List <EnvelopeResource> {
};
envelopes.Add(envelope);
// Populate engagement queue
await OmnigageClient.PostBulkRequest("envelopes", EnvelopeResource.SerializeBulk(envelopes));
// Schedule engagement for processing
engagement.Status = "scheduled";
await engagement.Update();
}
async public Task TestVoiceEngagement()
{
var scotchMode = ScotchMode.Replaying;
var client = HttpClients.NewHttpClient("IntegrationTests/Cassettes/EngagementTests.json", scotchMode);
string tokenKey = "key";
string tokenSecret = "secret";
string host = "https://dvfoa3pu2rxx6.cloudfront.net/api/v1/";
OmnigageClient.Init(tokenKey, tokenSecret, host, client);
EngagementResource engagement = new EngagementResource();
engagement.Name = "Example Voice Blast";
engagement.Direction = "outbound";
await engagement.Create();
ActivityResource activity = new ActivityResource();
activity.Name = "Voice Blast";
activity.Kind = ActivityKind.Voice;
activity.Engagement = engagement;
activity.CallerId = new CallerIdResource
{
Id = "yL9vQaWrSqg5W8EFEpE6xZ"
};
await activity.Create();
UploadResource upload1 = new UploadResource
{
FilePath = "Media/hello.mp3"
};
await upload1.Create();
UploadResource upload2 = new UploadResource
{
FilePath = "Media/you-have-new-mail-waiting.wav"
};
await upload2.Create();
VoiceTemplateResource humanRecording = new VoiceTemplateResource();
humanRecording.Name = "Human Recording";
humanRecording.Kind = "audio";
humanRecording.Upload = upload1;
await humanRecording.Create();
VoiceTemplateResource machineRecording = new VoiceTemplateResource();
machineRecording.Name = "Machine Recording";
machineRecording.Kind = "audio";
machineRecording.Upload = upload2;
await machineRecording.Create();
// Define human trigger
TriggerResource triggerHumanInstance = new TriggerResource();
triggerHumanInstance.Kind = TriggerKind.Play;
triggerHumanInstance.OnEvent = TriggerOnEvent.VoiceHuman;
triggerHumanInstance.Activity = activity;
triggerHumanInstance.VoiceTemplate = humanRecording;
await triggerHumanInstance.Create();
// Define machine trigger
TriggerResource triggerMachineInstance = new TriggerResource();
triggerMachineInstance.Kind = TriggerKind.Play;
triggerMachineInstance.OnEvent = TriggerOnEvent.VoiceMachine;
triggerMachineInstance.Activity = activity;
triggerMachineInstance.VoiceTemplate = machineRecording;
await triggerMachineInstance.Create();
EnvelopeResource envelope = new EnvelopeResource();
envelope.PhoneNumber = "+18332676094";
envelope.Engagement = engagement;
envelope.Meta = new Dictionary <string, string>
{
{ "first-name", "Spectrum" },
{ "last-name", "Support" }
};
// Push one or more envelopes into list
List <EnvelopeResource> envelopes = new List <EnvelopeResource> {
};
envelopes.Add(envelope);
// Populate engagement queue
await OmnigageClient.PostBulkRequest("envelopes", EnvelopeResource.SerializeBulk(envelopes));
// Schedule engagement for processing
engagement.Status = "scheduled";
await engagement.Update();
}
