public async Task <ActionResult> CloseTicket(int id)
{
var model = new UpdateSupportTicketModel
{
TicketId = id,
Status = SupportTicketStatus.Closed
};
var result = await SupportWriter.UpdateTicketStatus(User.Identity.GetUserId(), model);
if (!result.Success)
{
return(JsonError(result.Message));
}
return(Json(new
{
Success = true,
Message = result.Message,
Data = model
}));
}
public async Task <IWriterResult> UpdateTicketStatus(string userId, UpdateSupportTicketModel model)
{
using (var context = DataContextFactory.CreateContext())
{
var ticket = await context.SupportTicket.FirstOrDefaultNoLockAsync(x => x.Id == model.TicketId).ConfigureAwait(false);
if (ticket == null)
{
return(new WriterResult(false, $"Support ticket #{model.TicketId} not found."));
}
if (!model.IsAdmin && ticket.UserId != userId)
{
return(new WriterResult(false, $"Support ticket #{model.TicketId} not found."));
}
ticket.Status = model.Status;
ticket.LastUpdate = DateTime.UtcNow;
await context.SaveChangesAsync().ConfigureAwait(false);
model.Timestamp = ticket.LastUpdate.ToString("M/d/yyyy h:mm:ss tt");
return(new WriterResult(true, $"Successfully updated support ticket #{model.TicketId} status to '{model.Status}'"));
}
}
