public object Get(Tickets_Counts request)
{
return(base.RequestContext.ToOptimizedResultUsingCache(base.Cache, string.Format("urn:{0}:{1}{2}", base.Request.GetBasicAuth(), base.Request.PathInfo.Substring(1), (base.Request.QueryString.Count > 0 ? ":" + base.Request.QueryString.ToString() : "")),
new System.TimeSpan(0, 2, 0), () =>
{
return GetTickets_Counts(request);
}));
}
private object GetTickets_Counts(Tickets_Counts request)
{
ApiUser hdUser = request.ApiUser;
request.status = request.status ?? "";
TicketCount tk = new TicketCount(bigWebApps.bigWebDesk.Data.Tickets.SelectTicketCounts(hdUser.OrganizationId, hdUser.DepartmentId, 1, hdUser.UserId));
switch (request.status.ToLower())
{
//v1
case "new": return(tk.New);
case "open": return(tk.Open);
case "total": return(tk.Open);
//v2
case "new_mesages": return(tk.New);
case "open_all": return(tk.Open);
case "open_as_tech": return(tk.OpenAsTech);
case "open_as_alttech": return(tk.OpenAsAltTech);
case "open_as_user": return(tk.OpenAsUser);
case "onhold": return(tk.OnHold);
case "reminder": return(tk.Reminder);
case "parts_on_order": return(tk.PartsOnOrder);
case "unconfirmed": return(tk.Unconfirmed);
case "waiting": return(tk.Waiting);
default: return(tk);
}
return(new HttpResult("", HttpStatusCode.OK));
}
