/**
* Fill None register employee
*/
public void fill(TicketViewDto ticket)
{
if (ticket.empId > 0)
{
return;
}
try
{
var info = dataPsProvider.getUnknowRequestor(new Domain.Entities.Ticket.Ticket()
{
Id = ticket.id
});
ticket.empName = info.DisplayName;
ticket.empNo = info.EmpNo;
ticket.email = info.Email;
}
catch
{
return;
}
}
public List <ActionDto> getActions(int id, EmployeeDto emp, TicketViewDto ticketViewDto = null)
{
if (ticketViewDto == null)
{
ticketViewDto = dataProcessingProvider.getTicketView(id);
}
var agent = dataProcessingProvider.getAgentByEmpId(emp.id);
if (agent != null && agent.Id > 0 && ticketViewDto.assignedEmpId != emp.id)
{
var canAccessAsAgent = dataProcessingProvider.canAccessAsAgent(agent.Id, (int)ticketViewDto.teamId);
if (!canAccessAsAgent)
{
agent = null;
}
}
var actions = dataProcessingProvider.getAvailableActions(ticketViewDto.stateId, agent == null ? 0 : agent.Id);
return(actions);
}
public void fill(TicketViewDto ticket, SimpleActivityViewDto act)
{
//if (ticket != null && TicketActivityHandler.ACTIVITY_CODE.Equals(act.activityType))
//{
// act.subject = ticket.subject;
//}
//else
if (!actvityTypesFlag.Exists(t => t.Equals(act.activityType)))
{
actvityTypesFlag.Add(act.activityType);
actvityTypes.Add(new { id = act.activityType, display = act.activityName });
}
if (ticket != null)
{
ticket.activityTypes = actvityTypes;
}
if (AssignTicketActivityHandler.ACTIVITY_CODE.Equals(act.activityType))
{
try
{
var assignedInfo = dataPsProvider.getAssingeeInfo(act.id);
act.team = assignedInfo.team;
act.assignee = assignedInfo.assignee;
act.empNoAssignee = assignedInfo.empNoAssignee;
act.assignedExpired = assignedInfo.expired;
if (act.actionBy == null)
{
act.actionBy = "System";
}
}catch (Exception e)
{
logger.Error(e);
}
}
else if (ChangeStatusActivityHandler.ACTIVITY_CODE.Equals(act.activityType))
{
act.moreData = dataPsProvider.getChangeStatusDesc(act.id);
}
else if (TicketMergedActivityHandler.ACTIVITY_CODE.Equals(act.activityType))
{
act.addData = dataPsProvider.getMergeInfo(act.id);
}
else if (SubTicketActivityHandler.ACTIVITY_CODE.Equals(act.activityType))
{
act.addData = dataPsProvider.getSubTitket(act.id);
}
else if (TicketActivityHandler.ACTIVITY_CODE.Equals(act.activityType))
{
act.addData = dataPsProvider.getMainTicket(act.id);
if (act.addData == null)
{
var k2integrate = dataPsProvider.getFormIntegrated(ticket.id);
act.addData = k2integrate;
if (k2integrate != null)
{
ticket.description = dataPsProvider.GetITFormContent(k2integrate.Id);
}
}
}
act.fileUpload = getFileInfo(act);
if (ticket != null)
{
if (ticket.fileUpload == null)
{
ticket.fileUpload = new List <FileUploadInfo>();
}
ticket.fileUpload.AddRange(act.fileUpload);
if (!ticket.hasAttachment && act.fileUpload.Count > 0)
{
ticket.hasAttachment = true;
}
}
if (ticket != null && ticket.reference != null)
{
var email = dataPsProvider.GetEmailItem(ticket.reference);
if (email != null)
{
ticket.emailItem = email;
}
}
}
// GET api/<controller>
public HttpResponseMessage Get(string by = "User", int ticketId = 0)
{
try
{
if ("User".Equals(by))
{
return(Request.CreateResponse(HttpStatusCode.OK, new { }));
}
TicketViewDto formData = null;
if (ticketId > 0)
{
formData = ticketService.loadTicket(ticketId);
}
IEnumerable <GeneralLookupDto> ticketAgents = null;
IEnumerable <GeneralLookupDto> subCates = null;
IEnumerable <GeneralLookupDto> items = null;
EmployeeDto requestor = null;
int? priority = null;
if (formData != null)
{
ticketAgents = ticketLookupService.listTicketAgent((int)formData.itemId);
subCates = ticketLookupService.listTicketSubCate((int)formData.categoryId, false);
items = ticketLookupService.listTicketItem((int)formData.subCateId);
IEmployeeService empService = new EmployeeService();
if (formData.empId > 0)
{
requestor = empService.GetEmployee(formData.empId);
priority = formData.priorityId;
}
}
var data = new
{
types = ticketLookupService.listTicketType(false),
sources = ticketLookupService.listTicketSource(),
statuses = ticketLookupService.listTicketStatus(ticketId == 0? 2:1, formData == null?0: (int)formData.statusId),
impacts = ticketLookupService.listTicketImpact(),
urgencies = ticketLookupService.listTicketUrgency(),
priorities = ticketLookupService.listTicketPriority(),
sites = ticketLookupService.listTicketSite(),
teams = ticketLookupService.listTicketTeam(),
agents = ticketAgents,
cates = ticketLookupService.listTicketCategory(),
subCates = subCates,
items = items,
requestor = requestor,
formData = formData
};
return(Request.CreateResponse(HttpStatusCode.OK, data));
}
catch (Exception e)
{
return(Request.CreateResponse(HttpStatusCode.InternalServerError, new
{
status = "success",
message = e.Message
}));
}
}
