public void GetAllTicketNotes()
{
DepartmentCollection depts = TestSetup.KayakoApiService.Departments.GetDepartments();
TicketCollection tickets = TestSetup.KayakoApiService.Tickets.GetTickets(depts.Select(d => d.Id).ToArray());
Ticket randomTicket = tickets[new Random().Next(tickets.Count)];
TicketNoteCollection notes = TestSetup.KayakoApiService.Tickets.GetTicketNotes(randomTicket.Id);
//Assert.IsNotNull(notes, "No ticket notes were returned for ticket id " + randomTicket.Id);
//Assert.IsNotEmpty(notes, "No ticket notes were returned for ticket id " + randomTicket.Id);
}
/// <summary>
/// Retrieve the note identified by <paramref name="noteId"/> that belongs to a ticket identified by <paramref name="ticketId"/>.
/// </summary>
/// <param name="ticketId">The unique numeric identifier of the ticket.</param>
/// <param name="noteId">The unique numeric identifier of the ticket note.</param>
/// <returns>List of ticket notes</returns>
public TicketNote GetTicketNote(int ticketId, int noteId)
{
string apiMethod = String.Format("/Tickets/TicketNote/{0}/{1}/", ticketId, noteId);
TicketNoteCollection notes = Connector.ExecuteGet <TicketNoteCollection>(apiMethod);
if (notes != null && notes.Count > 0)
{
return(notes[0]);
}
return(null);
}
///// <summary>
///// Add a new note to a ticket.
///// </summary>
///// <remarks>
///// http://wiki.kayako.com/display/DEV/REST+-+TicketNote#REST-TicketNote-POST%2FTickets%2FTicketNote</remarks>
///// <returns>The added ticket note.</returns>
public TicketNote AddTicketNote(TicketNoteRequest request)
{
string apiMethod = "/Tickets/TicketNote";
request.EnsureValidData(RequestTypes.Create);
RequestBodyBuilder parameters = new RequestBodyBuilder();
parameters.AppendRequestData("ticketid", request.TicketId);
parameters.AppendRequestData("contents", request.Content);
parameters.AppendRequestData("notecolor", (int)request.NoteColor);
if (request.FullName == null && request.StaffId == null)
{
throw new ArgumentException("Neither FullName nor StaffId are set, one of these fields are required field and cannot be null.");
}
if (request.FullName != null && request.StaffId != null)
{
throw new ArgumentException("FullName are StaffId are both set, only one of these fields must be set.");
}
if (request.FullName != null)
{
parameters.AppendRequestData("fullname", request.FullName);
}
if (request.StaffId != null)
{
parameters.AppendRequestData("staffid", request.StaffId.Value);
}
if (request.ForStaffId != null)
{
parameters.AppendRequestData("forstaffid", request.ForStaffId.Value);
}
TicketNoteCollection notes = Connector.ExecutePost <TicketNoteCollection>(apiMethod, parameters.ToString());
if (notes.Count > 0)
{
return(notes[0]);
}
return(null);
}
public void GetTicketNote()
{
DepartmentCollection depts = TestSetup.KayakoApiService.Departments.GetDepartments();
TicketCollection tickets = TestSetup.KayakoApiService.Tickets.GetTickets(depts.Select(d => d.Id).ToArray());
Ticket randomTicket = tickets[new Random().Next(tickets.Count)];
TicketNoteCollection notes = TestSetup.KayakoApiService.Tickets.GetTicketNotes(randomTicket.Id);
Assert.IsNotNull(notes, "No ticket notes were returned for ticket id " + randomTicket.Id);
Assert.IsNotEmpty(notes, "No ticket notes were returned for ticket id " + randomTicket.Id);
TicketNote randomTicketNoteToGet = notes[new Random().Next(notes.Count)];
Trace.WriteLine("GetTicketNote using ticket note id: " + randomTicketNoteToGet.Id);
TicketNote ticketNote = TestSetup.KayakoApiService.Tickets.GetTicketNote(randomTicket.Id, randomTicketNoteToGet.Id);
CompareTicketNote(ticketNote, randomTicketNoteToGet);
}
