public TicketCreateResponse GenerateTicketCreateRequest(TicketCredencials ticketCredencials, TicketBodyCreateRequest ticket, List <AttachmentRequest> attachment)
{
string TARGETURL = ticketCredencials.WebBaseUrl;
DateTime now = DateTime.Now;
TicketBodyCreateRequest ticketRequest = new TicketBodyCreateRequest();
ticketRequest.Year = now.ToString("yyyy");
ticketRequest.Month = now.ToString("MM");
ticketRequest.Day = now.ToString("dd");
ticketRequest.Hour = now.ToString("HH");
ticketRequest.Minute = now.ToString("mm");
ticketRequest.UserLogin = ticketCredencials.UserLogin;
ticketRequest.CustomerUserLogin = ticketCredencials.CustomerUserLogin;
ticketRequest.Password = ticketCredencials.Password;
ticketRequest.Ticket = ticket.Ticket;
ticketRequest.Article = ticket.Article;
if (attachment.Count() > 0)
{
ticketRequest.Attachment = attachment;
}
var response = JsonCreateTicketOtrs(TARGETURL, ticketRequest);
return(response);
}
public TicketUpdateResponse UpdateTicketOtrs(TicketCredencials ticketCredencials, TicketIncidenceCreate ticket)
{
TicketBodyUpdateRequest ticketRequest = new TicketBodyUpdateRequest {
Article = new ArticleRequest()
{
Subject = _OTRSOptions.TicketArticleSubjectUpdate,
Body = ticket.Description,
ContentType = "text/plain; charset=utf8",
SenderType = "customer",
TimeUnit = "0"
}
};
List <AttachmentRequest> attachments = new List <AttachmentRequest>();
foreach (TicketAttachments file in ticket.Attachments)
{
attachments.Add(new AttachmentRequest {
Content = file.Base64, ContentType = file.ContentType, Filename = file.FileName
});
}
var result = _OTRSClientRest.GenerateTicketUpdateRequest(ticket.TicketId, ticketCredencials, ticketRequest, attachments);
return(result);
}
public TicketUpdateResponse GenerateTicketUpdateRequest(long ticketId, TicketCredencials ticketCredencials, TicketBodyUpdateRequest ticket, List <AttachmentRequest> attachment)
{
string TARGETURL = ticketCredencials.WebBaseUrl + "/" + ticketId;
TicketBodyUpdateRequest ticketRequest = new TicketBodyUpdateRequest();
ticketRequest.UserLogin = ticketCredencials.UserLogin;
ticketRequest.CustomerUserLogin = ticketCredencials.CustomerUserLogin;
ticketRequest.Password = ticketCredencials.Password;
ticketRequest.Article = ticket.Article;
if (attachment.Count() > 0)
{
ticketRequest.Attachment = attachment;
}
var response = JsonUpdateTicketOtrs(TARGETURL, ticketRequest);
return(response);
}
public TicketCreateResponse AddTicketIncidenceOtrs(TicketCredencials ticketCredencials, TicketIncidenceCreate ticket)
{
var service = _OTRSContext.VwService.Find(ticket.OtrsServiceId);
TicketBodyCreateRequest ticketRequest = new TicketBodyCreateRequest {
Ticket = new TicketParametersCreateRequest()
{
Title = service.Name + ": " + ticket.Asset.Name,
CustomerUser = ticket.UserCip,
Queue = _OTRSOptions.TicketIncidenceQueueName,
Priority = _OTRSOptions.TicketPriorityLow,
State = _OTRSOptions.TicketStateNew,
TypeID = int.Parse(service.TypeService),
ServiceID = service.Id
},
Article = new ArticleRequest()
{
Subject = service.TypeServiceName,
Body = ticket.Description,
ContentType = "text/plain; charset=utf8",
SenderType = "customer",
TimeUnit = "0"
}
};
List <AttachmentRequest> attachments = new List <AttachmentRequest>();
foreach (TicketAttachments file in ticket.Attachments)
{
attachments.Add(new AttachmentRequest {
Content = file.Base64, ContentType = file.ContentType, Filename = file.FileName
});
}
TicketCreateResponse response = null;
try {
response = _OTRSClientRest.GenerateTicketCreateRequest(ticketCredencials, ticketRequest, attachments);
} catch (System.Exception) {
throw;
}
return(response);
}
public TicketCreateResponse AddStolenAlert(TicketCredencials ticketCredencials, StolenAlert stolenAlert)
{
var service = _OTRSContext.VwService.Find(stolenAlert.OtrsServiceId);
TicketBodyCreateRequest ticketRequest = new TicketBodyCreateRequest();
ticketRequest.Ticket = new TicketParametersCreateRequest()
{
Title = _OTRSOptions.StolenAlertTicketTitle + " " + stolenAlert.Asset.Name,
CustomerUser = stolenAlert.UserCip,
Queue = _OTRSOptions.StolenAlertQueueName,
Priority = _OTRSOptions.TicketPriorityLow,
State = _OTRSOptions.TicketStateNew,
TypeID = int.Parse(service.TypeService),
ServiceID = service.Id
};
ticketRequest.Article = new ArticleRequest()
{
Subject = service.TypeServiceName,
Body = $"Robo del siguiente activo: Código: {stolenAlert.Asset.Id}, Modelo: {stolenAlert.Asset.Name}, Serie: {stolenAlert.Asset.SerieNro}",
ContentType = "text/plain; charset=utf8",
SenderType = "customer",
TimeUnit = "0"
};
List <AttachmentRequest> attachments = new List <AttachmentRequest>
{
new AttachmentRequest {
Content = stolenAlert.PoliceReport.Base64, ContentType = stolenAlert.PoliceReport.ContentType, Filename = stolenAlert.PoliceReport.FileName
},
new AttachmentRequest {
Content = stolenAlert.Affidavit.Base64, ContentType = stolenAlert.Affidavit.ContentType, Filename = stolenAlert.Affidavit.FileName
}
};
var result = _OTRSClientRest.GenerateTicketCreateRequest(ticketCredencials, ticketRequest, attachments);
return(result);
}
