private TicketUpdateResponse JsonUpdateTicketOtrs(string TARGETURL, TicketBodyUpdateRequest ticketRequest)
{
HttpWebRequest request = (HttpWebRequest)WebRequest.Create(TARGETURL);
request.KeepAlive = false;
request.ProtocolVersion = HttpVersion.Version10;
request.Method = "PATCH";
request.ContentType = "application/json; charset=UTF-8";
request.Accept = "application/json";
string json = JsonConvert.SerializeObject(ticketRequest);
byte[] postBytes = Encoding.UTF8.GetBytes(json);
request.ContentLength = postBytes.Length;
Stream requestStream = request.GetRequestStream();
requestStream.Write(postBytes, 0, postBytes.Length);
requestStream.Close();
HttpWebResponse response = (HttpWebResponse)request.GetResponse();
using (StreamReader rdr = new StreamReader(response.GetResponseStream()))
{
var respuesta = rdr.ReadToEnd();
var responseApi = JsonConvert.DeserializeObject <TicketUpdateResponse>(respuesta);
return(responseApi);
}
}
public TicketUpdateResponse UpdateTicketOtrs(TicketCredencials ticketCredencials, TicketIncidenceCreate ticket)
{
TicketBodyUpdateRequest ticketRequest = new TicketBodyUpdateRequest {
Article = new ArticleRequest()
{
Subject = _OTRSOptions.TicketArticleSubjectUpdate,
Body = ticket.Description,
ContentType = "text/plain; charset=utf8",
SenderType = "customer",
TimeUnit = "0"
}
};
List <AttachmentRequest> attachments = new List <AttachmentRequest>();
foreach (TicketAttachments file in ticket.Attachments)
{
attachments.Add(new AttachmentRequest {
Content = file.Base64, ContentType = file.ContentType, Filename = file.FileName
});
}
var result = _OTRSClientRest.GenerateTicketUpdateRequest(ticket.TicketId, ticketCredencials, ticketRequest, attachments);
return(result);
}
public TicketUpdateResponse GenerateTicketUpdateRequest(long ticketId, TicketCredencials ticketCredencials, TicketBodyUpdateRequest ticket, List <AttachmentRequest> attachment)
{
string TARGETURL = ticketCredencials.WebBaseUrl + "/" + ticketId;
TicketBodyUpdateRequest ticketRequest = new TicketBodyUpdateRequest();
ticketRequest.UserLogin = ticketCredencials.UserLogin;
ticketRequest.CustomerUserLogin = ticketCredencials.CustomerUserLogin;
ticketRequest.Password = ticketCredencials.Password;
ticketRequest.Article = ticket.Article;
if (attachment.Count() > 0)
{
ticketRequest.Attachment = attachment;
}
var response = JsonUpdateTicketOtrs(TARGETURL, ticketRequest);
return(response);
}
